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https://github.com/django-helpdesk/django-helpdesk.git
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Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
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README
20
README
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small business.
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(c) Copyright 2009 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2009 Jutda. All Rights Reserved. See LICENSE for details.
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@ -19,16 +19,16 @@ Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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1. Licensing
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1. Licensing
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#########################
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#########################
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See the file 'LICENSE' for licensing terms. Note that Jutda Helpdesk is
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See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
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distributed with 3rd party products which have their own licenses. See
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distributed with 3rd party products which have their own licenses. See
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LICENSE.3RDPARTY for license terms for included packages.
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LICENSE.3RDPARTY for license terms for included packages.
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#########################
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#########################
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2. Dependencies (pre-flight checklist)
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2. Dependencies (pre-flight checklist)
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#########################
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#########################
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1. Python 2.3+
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1. Python 2.4+
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2. Django (1.0 alpha 1 or newer, or an SVN checkout after 7941).
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2. Django (1.2 or newer)
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3. An existing WORKING Django project with database etc. If you
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3. An existing WORKING Django project with database etc. If you
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cannot log into the Admin, you won't get this product working.
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cannot log into the Admin, you won't get this product working.
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@ -47,11 +47,11 @@ to alert you to this shortcoming. There is no way around it, sorry.
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3. Upgrading from previous versions
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3. Upgrading from previous versions
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#########################
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#########################
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If you are upgrading from a previous version of Jutda Helpdesk, you should
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If you are upgrading from a previous version of django-helpdesk, you should
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read the UPGRADING file to learn what changes you will need to make to get
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read the UPGRADING file to learn what changes you will need to make to get
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the current version of Jutda Helpdesk working.
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the current version of django-helpdesk working.
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1. Find out your current version of Jutda Helpdesk. In the 'helpdesk' folder,
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1. Find out your current version of django-helpdesk. In the 'helpdesk' folder,
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use the 'svn' command to find the current revision:
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use the 'svn' command to find the current revision:
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svn info .
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svn info .
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@ -73,7 +73,7 @@ the current version of Jutda Helpdesk working.
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#########################
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#########################
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1. Place 'helpdesk' in your Python path. I use /var/django, others may use
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1. Place 'helpdesk' in your Python path. I use /var/django, others may use
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/usr/lib/python2.3/site-packages/ or a similar path.
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/usr/lib/python2.4/site-packages/ or a similar path.
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2. In your projects' settings.py file, add these lines to the INSTALLED_APPS
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2. In your projects' settings.py file, add these lines to the INSTALLED_APPS
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setting:
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setting:
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@ -193,7 +193,7 @@ You're now up and running!
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7. Spam filtering
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7. Spam filtering
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#########################
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#########################
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Jutda Helpdesk includes a copy of `akismet.py' by Michael Foord, which lets
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django-helpdesk includes a copy of `akismet.py' by Michael Foord, which lets
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incoming ticket submissions be automatically checked against either the
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incoming ticket submissions be automatically checked against either the
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Akismet or TypePad Anti-Spam services.
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Akismet or TypePad Anti-Spam services.
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7. API Usage
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7. API Usage
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#########################
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#########################
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Jutda Helpdesk includes an API accessible via HTTP POST requests, allowing
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django-helpdesk includes an API accessible via HTTP POST requests, allowing
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you to create and alter tickets from 3rd party software and systems.
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you to create and alter tickets from 3rd party software and systems.
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For usage instructions and command syntax, see the file
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For usage instructions and command syntax, see the file
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2
UPGRADE
2
UPGRADE
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2009 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2009 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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@ -323,7 +323,7 @@ def text_is_spam(text, request):
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ak = Akismet(
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ak = Akismet(
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blog_url='http://%s/' % Site.objects.get(pk=settings.SITE_ID).domain,
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blog_url='http://%s/' % Site.objects.get(pk=settings.SITE_ID).domain,
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agent='Jutda Helpdesk',
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agent='django-helpdesk',
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)
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)
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if hasattr(settings, 'TYPEPAD_ANTISPAM_API_KEY'):
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if hasattr(settings, 'TYPEPAD_ANTISPAM_API_KEY'):
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Default settings for jutda-helpdesk.
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Default settings for django-helpdesk.
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"""
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"""
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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""" ..
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""" ..
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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API to third party applications.
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API to third party applications.
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The API documentation can be accessed by visiting http://helpdesk/api/help/
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The API documentation can be accessed by visiting http://helpdesk/api/help/
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(obviously, substitute helpdesk for your Jutda Helpdesk URI), or by reading
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(obviously, substitute helpdesk for your django-helpdesk URI), or by reading
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through templates/helpdesk/help_api.html.
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through templates/helpdesk/help_api.html.
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"""
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"""
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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"""
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"""
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Jutda Helpdesk - A Django powered ticket tracker for small enterprise.
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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