diff --git a/helpdesk/lib.py b/helpdesk/lib.py
index 05469588..e1f83e70 100644
--- a/helpdesk/lib.py
+++ b/helpdesk/lib.py
@@ -17,6 +17,9 @@ try:
 except ImportError:
     from base64 import decodestring as b64decode
 
+import logging
+logger = logging.getLogger('helpdesk')
+
 from django.utils.encoding import smart_str
 
 def send_templated_mail(template_name, email_context, recipients, sender=None, bcc=None, fail_silently=False, files=None):
@@ -66,6 +69,8 @@ def send_templated_mail(template_name, email_context, recipients, sender=None, b
         try:
             t = EmailTemplate.objects.get(template_name__iexact=template_name, locale__isnull=True)
         except EmailTemplate.DoesNotExist:
+            logger.warning('template "%s" does not exist, no mail sent' %
+			   template_name)
             return # just ignore if template doesn't exist
 
     if not sender: