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Merge pull request #662 from auto-mat/email-fixes

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Email fixes relating to refactor
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Garret Wassermann 2018-11-01 14:44:34 -04:00 committed by GitHub
commit 7cd6c37ae0
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2 changed files with 18 additions and 11 deletions
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2
helpdesk/models.py
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@ -534,7 +534,7 @@ class Ticket(models.Model):
recipients.add(recipient) recipients.add(recipient)
send('submitter', self.submitter_email) send('submitter', self.submitter_email)
send('new_ticket_cc', self.queue.new_ticket_cc) send('new_ticket_cc', self.queue.new_ticket_cc)
if self.assigned_to and self.assigned_to.usersettings_helpdesk.email_on_ticket_assign: if self.assigned_to:
send('assigned_to', self.assigned_to.email) send('assigned_to', self.assigned_to.email)
send('ticket_cc', self.queue.updated_ticket_cc) send('ticket_cc', self.queue.updated_ticket_cc)
for cc in self.ticketcc_set.all(): for cc in self.ticketcc_set.all():

15
helpdesk/views/staff.py
View File

@ -604,8 +604,9 @@ def update_ticket(request, ticket_id, public=False):
roles = { roles = {
'submitter': (template + 'submitter', context), 'submitter': (template + 'submitter', context),
'ticket_cc': (template + 'cc', context), 'ticket_cc': (template + 'cc', context),
'assigned_to': (template + 'cc', context),
} }
if ticket.assigned_to and ticket.assigned_to.usersettings_helpdesk.email_on_ticket_change:
roles['assigned_to'] = (template + 'cc', context)
messages_sent_to.update(ticket.send(roles, dont_send_to=messages_sent_to, fail_silently=True, files=files,)) messages_sent_to.update(ticket.send(roles, dont_send_to=messages_sent_to, fail_silently=True, files=files,))
if reassigned: if reassigned:
@ -617,6 +618,7 @@ def update_ticket(request, ticket_id, public=False):
else: else:
template_staff = 'updated_owner' template_staff = 'updated_owner'
if ticket.assigned_to and (ticket.assigned_to.usersettings_helpdesk.email_on_ticket_change or (reassigned and ticket.assigned_to.usersettings_helpdesk.email_on_ticket_assigned)):
messages_sent_to.update(ticket.send( messages_sent_to.update(ticket.send(
{'assigned_to': (template_staff, context)}, {'assigned_to': (template_staff, context)},
dont_send_to=messages_sent_to, dont_send_to=messages_sent_to,
@ -730,10 +732,15 @@ def mass_update(request):
except AttributeError: except AttributeError:
pass pass
messages_sent_to.update(t.send( roles = {
{'submitter': ('closed_submitter', context), 'submitter': ('closed_submitter', context),
'ticket_cc': ('closed_cc', context), 'ticket_cc': ('closed_cc', context),
'assigned_to': ('closded_owner', context)}, }
if ticket.assigned_to and ticket.assigned_to.usersettings_helpdesk.email_on_ticket_change:
roles['assigned_to'] = ('closed_owner', context),
messages_sent_to.update(t.send(
roles,
dont_send_to=messages_sent_to, dont_send_to=messages_sent_to,
fail_silently=True, fail_silently=True,
)) ))