From 7fe1cb4c9fe4b5d633f9c865a3f75a3f4a7240c8 Mon Sep 17 00:00:00 2001 From: Ross Poulton Date: Tue, 16 Sep 2014 19:54:05 +1000 Subject: [PATCH] Update & recompile translations --- helpdesk/locale/cs/LC_MESSAGES/django.mo | Bin 0 -> 552 bytes helpdesk/locale/cs/LC_MESSAGES/django.po | 2393 +++++++++++++++++++ helpdesk/locale/de/LC_MESSAGES/django.mo | Bin 30157 -> 29342 bytes helpdesk/locale/de/LC_MESSAGES/django.po | 1357 ++++++----- helpdesk/locale/el/LC_MESSAGES/django.mo | Bin 769 -> 769 bytes helpdesk/locale/el/LC_MESSAGES/django.po | 1357 ++++++----- helpdesk/locale/es_CO/LC_MESSAGES/django.mo | Bin 18613 -> 18341 bytes helpdesk/locale/es_CO/LC_MESSAGES/django.po | 1349 ++++++----- helpdesk/locale/fa_IR/LC_MESSAGES/django.mo | Bin 533 -> 533 bytes helpdesk/locale/fa_IR/LC_MESSAGES/django.po | 1357 ++++++----- helpdesk/locale/fi/LC_MESSAGES/django.mo | Bin 527 -> 527 bytes helpdesk/locale/fi/LC_MESSAGES/django.po | 1357 ++++++----- helpdesk/locale/hr/LC_MESSAGES/django.mo | Bin 0 -> 600 bytes helpdesk/locale/hr/LC_MESSAGES/django.po | 2393 +++++++++++++++++++ helpdesk/locale/hu/LC_MESSAGES/django.mo | Bin 529 -> 529 bytes helpdesk/locale/hu/LC_MESSAGES/django.po | 1357 ++++++----- helpdesk/locale/nb_NO/LC_MESSAGES/django.mo | Bin 12012 -> 12012 bytes helpdesk/locale/nb_NO/LC_MESSAGES/django.po | 1349 ++++++----- helpdesk/locale/zh_CN/LC_MESSAGES/django.mo | Bin 534 -> 534 bytes helpdesk/locale/zh_CN/LC_MESSAGES/django.po | 1357 ++++++----- 20 files changed, 10498 insertions(+), 5128 deletions(-) create mode 100644 helpdesk/locale/cs/LC_MESSAGES/django.mo create mode 100644 helpdesk/locale/cs/LC_MESSAGES/django.po create mode 100644 helpdesk/locale/hr/LC_MESSAGES/django.mo create mode 100644 helpdesk/locale/hr/LC_MESSAGES/django.po diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.mo b/helpdesk/locale/cs/LC_MESSAGES/django.mo new file mode 100644 index 0000000000000000000000000000000000000000..5057b8bdd8cc6c1a8e4989fbf89bf8b001c98ba8 GIT binary patch literal 552 zcmZWl!A{&T5T$BQIriMc91vOrvv$I^4PF9>1tg@dSgq3DO=1$$tZms2OZy-Fy?z4U zzyuJe^hwY5*v~Wb=I_T3e>Mp3h@Xg?#P`Hq;((lZPmlYw51JP&yuDFX#ETk#C?B*n z0_q!S8jG#!T&=>-WT~9>5$B=NHJzuVkbWcq*e3knwba{3~W(Af1SGvcogZNr+2ztA|$p(dEcf;QQipzQYO0HyI+9 zUYgL!XuW`;JS=SAMQh-|Q*=BmZft#XNOIHkvQbznxe_q@t*RDA&nDLE^*9cx^tHNs z^x~f85}5nXQ1_gPRe^0M^Nab}>*&%kPiEFcWvI7bj!Z^%7n$p%HdClt>4S>J_wpR` zSKUzfT6sJ(m94dD1mssbzH}_0qVaXTmmQv4zX}43dkjOdH-)ETF)~GwZo?695HK=_ UMFv}2U=E7OaGBC&Hcd7j0M)alX#fBK literal 0 HcmV?d00001 diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.po b/helpdesk/locale/cs/LC_MESSAGES/django.po new file mode 100644 index 00000000..9d4c81fc --- /dev/null +++ b/helpdesk/locale/cs/LC_MESSAGES/django.po @@ -0,0 +1,2393 @@ +# django-helpdesk English language translation +# Copyright (C) 2011 Ross Poulton +# This file is distributed under the same license as the django-helpdesk package. +# +# Translators: +# Translators: +msgid "" +msgstr "" +"Project-Id-Version: django-helpdesk\n" +"Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" +"Last-Translator: Ross Poulton \n" +"Language-Team: Czech (http://www.transifex.com/projects/p/django-helpdesk/language/cs/)\n" +"MIME-Version: 1.0\n" +"Content-Type: text/plain; charset=UTF-8\n" +"Content-Transfer-Encoding: 8bit\n" +"Language: cs\n" +"Plural-Forms: nplurals=3; plural=(n==1) ? 0 : (n>=2 && n<=4) ? 1 : 2;\n" + +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 +msgid "Queue" +msgstr "" + +#: forms.py:137 +msgid "Summary of the problem" +msgstr "" + +#: forms.py:142 +msgid "Submitter E-Mail Address" +msgstr "" + +#: forms.py:144 +msgid "" +"This e-mail address will receive copies of all public updates to this " +"ticket." +msgstr "" + +#: forms.py:150 +msgid "Description of Issue" +msgstr "" + +#: forms.py:157 +msgid "Case owner" +msgstr "" + +#: forms.py:158 +msgid "" +"If you select an owner other than yourself, they'll be e-mailed details of " +"this ticket immediately." +msgstr "" + +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 +msgid "Priority" +msgstr "" + +#: forms.py:167 +msgid "Please select a priority carefully. If unsure, leave it as '3'." +msgstr "" + +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 +msgid "Due on" +msgstr "" + +#: forms.py:186 forms.py:370 +msgid "Attach File" +msgstr "" + +#: forms.py:187 forms.py:371 +msgid "You can attach a file such as a document or screenshot to this ticket." +msgstr "" + +#: forms.py:240 +msgid "Ticket Opened" +msgstr "" + +#: forms.py:247 +#, python-format +msgid "Ticket Opened & Assigned to %(name)s" +msgstr "" + +#: forms.py:337 +msgid "Summary of your query" +msgstr "" + +#: forms.py:342 +msgid "Your E-Mail Address" +msgstr "" + +#: forms.py:343 +msgid "We will e-mail you when your ticket is updated." +msgstr "" + +#: forms.py:348 +msgid "Description of your issue" +msgstr "" + +#: forms.py:350 +msgid "" +"Please be as descriptive as possible, including any details we may need to " +"address your query." +msgstr "" + +#: forms.py:358 +msgid "Urgency" +msgstr "" + +#: forms.py:359 +msgid "Please select a priority carefully." +msgstr "" + +#: forms.py:419 +msgid "Ticket Opened Via Web" +msgstr "" + +#: forms.py:486 +msgid "Show Ticket List on Login?" +msgstr "" + +#: forms.py:487 +msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." +msgstr "" + +#: forms.py:492 +msgid "E-mail me on ticket change?" +msgstr "" + +#: forms.py:493 +msgid "" +"If you're the ticket owner and the ticket is changed via the web by somebody" +" else, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:498 +msgid "E-mail me when assigned a ticket?" +msgstr "" + +#: forms.py:499 +msgid "" +"If you are assigned a ticket via the web, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:504 +msgid "E-mail me when a ticket is changed via the API?" +msgstr "" + +#: forms.py:505 +msgid "If a ticket is altered by the API, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:510 +msgid "Number of tickets to show per page" +msgstr "" + +#: forms.py:511 +msgid "How many tickets do you want to see on the Ticket List page?" +msgstr "" + +#: forms.py:518 +msgid "Use my e-mail address when submitting tickets?" +msgstr "" + +#: forms.py:519 +msgid "" +"When you submit a ticket, do you want to automatically use your e-mail " +"address as the submitter address? You can type a different e-mail address " +"when entering the ticket if needed, this option only changes the default." +msgstr "" + +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 +msgid "Title" +msgstr "" + +#: models.py:40 models.py:822 models.py:1206 +msgid "Slug" +msgstr "" + +#: models.py:41 +msgid "" +"This slug is used when building ticket ID's. Once set, try not to change it " +"or e-mailing may get messy." +msgstr "" + +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 +#: templates/helpdesk/email_ignore_list.html:13 +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "E-Mail Address" +msgstr "" + +#: models.py:49 +msgid "" +"All outgoing e-mails for this queue will use this e-mail address. If you use" +" IMAP or POP3, this should be the e-mail address for that mailbox." +msgstr "" + +#: models.py:55 models.py:794 +msgid "Locale" +msgstr "" + +#: models.py:59 +msgid "" +"Locale of this queue. All correspondence in this queue will be in this " +"language." +msgstr "" + +#: models.py:63 +msgid "Allow Public Submission?" +msgstr "" + +#: models.py:66 +msgid "Should this queue be listed on the public submission form?" +msgstr "" + +#: models.py:71 +msgid "Allow E-Mail Submission?" +msgstr "" + +#: models.py:74 +msgid "Do you want to poll the e-mail box below for new tickets?" +msgstr "" + +#: models.py:79 +msgid "Escalation Days" +msgstr "" + +#: models.py:82 +msgid "" +"For tickets which are not held, how often do you wish to increase their " +"priority? Set to 0 for no escalation." +msgstr "" + +#: models.py:87 +msgid "New Ticket CC Address" +msgstr "" + +#: models.py:91 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all new tickets created for this queue. Enter a comma between multiple " +"e-mail addresses." +msgstr "" + +#: models.py:97 +msgid "Updated Ticket CC Address" +msgstr "" + +#: models.py:101 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all activity (new tickets, closed tickets, updates, reassignments, etc) for " +"this queue. Separate multiple addresses with a comma." +msgstr "" + +#: models.py:108 +msgid "E-Mail Box Type" +msgstr "" + +#: models.py:110 +msgid "POP 3" +msgstr "" + +#: models.py:110 +msgid "IMAP" +msgstr "" + +#: models.py:113 +msgid "" +"E-Mail server type for creating tickets automatically from a mailbox - both " +"POP3 and IMAP are supported." +msgstr "" + +#: models.py:118 +msgid "E-Mail Hostname" +msgstr "" + +#: models.py:122 +msgid "" +"Your e-mail server address - either the domain name or IP address. May be " +"\"localhost\"." +msgstr "" + +#: models.py:127 +msgid "E-Mail Port" +msgstr "" + +#: models.py:130 +msgid "" +"Port number to use for accessing e-mail. Default for POP3 is \"110\", and " +"for IMAP is \"143\". This may differ on some servers. Leave it blank to use " +"the defaults." +msgstr "" + +#: models.py:136 +msgid "Use SSL for E-Mail?" +msgstr "" + +#: models.py:139 +msgid "" +"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " +"993 for IMAP and 995 for POP3." +msgstr "" + +#: models.py:144 +msgid "E-Mail Username" +msgstr "" + +#: models.py:148 +msgid "Username for accessing this mailbox." +msgstr "" + +#: models.py:152 +msgid "E-Mail Password" +msgstr "" + +#: models.py:156 +msgid "Password for the above username" +msgstr "" + +#: models.py:160 +msgid "IMAP Folder" +msgstr "" + +#: models.py:164 +msgid "" +"If using IMAP, what folder do you wish to fetch messages from? This allows " +"you to use one IMAP account for multiple queues, by filtering messages on " +"your IMAP server into separate folders. Default: INBOX." +msgstr "" + +#: models.py:171 +msgid "E-Mail Check Interval" +msgstr "" + +#: models.py:172 +msgid "How often do you wish to check this mailbox? (in Minutes)" +msgstr "" + +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 +msgid "Open" +msgstr "" + +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 +msgid "Reopened" +msgstr "" + +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 +msgid "Resolved" +msgstr "" + +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 +msgid "Closed" +msgstr "" + +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 +msgid "Duplicate" +msgstr "" + +#: models.py:253 +msgid "1. Critical" +msgstr "" + +#: models.py:254 +msgid "2. High" +msgstr "" + +#: models.py:255 +msgid "3. Normal" +msgstr "" + +#: models.py:256 +msgid "4. Low" +msgstr "" + +#: models.py:257 +msgid "5. Very Low" +msgstr "" + +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 +msgid "Created" +msgstr "" + +#: models.py:273 +msgid "Date this ticket was first created" +msgstr "" + +#: models.py:277 +msgid "Modified" +msgstr "" + +#: models.py:279 +msgid "Date this ticket was most recently changed." +msgstr "" + +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 +msgid "Submitter E-Mail" +msgstr "" + +#: models.py:286 +msgid "" +"The submitter will receive an email for all public follow-ups left for this " +"task." +msgstr "" + +#: models.py:295 +msgid "Assigned to" +msgstr "" + +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 +msgid "Status" +msgstr "" + +#: models.py:305 +msgid "On Hold" +msgstr "" + +#: models.py:308 +msgid "If a ticket is on hold, it will not automatically be escalated." +msgstr "" + +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 +msgid "Description" +msgstr "" + +#: models.py:316 +msgid "The content of the customers query." +msgstr "" + +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Resolution" +msgstr "" + +#: models.py:323 +msgid "The resolution provided to the customer by our staff." +msgstr "" + +#: models.py:331 +msgid "1 = Highest Priority, 5 = Low Priority" +msgstr "" + +#: models.py:344 +msgid "" +"The date this ticket was last escalated - updated automatically by " +"management/commands/escalate_tickets.py." +msgstr "" + +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 +msgid "Unassigned" +msgstr "" + +#: models.py:392 +msgid " - On Hold" +msgstr "" + +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 +#: templates/helpdesk/public_view_form.html:12 +msgid "Ticket" +msgstr "" + +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 +msgid "Date" +msgstr "" + +#: models.py:510 views/staff.py:390 +msgid "Comment" +msgstr "" + +#: models.py:516 +msgid "Public" +msgstr "" + +#: models.py:519 +msgid "" +"Public tickets are viewable by the submitter and all staff, but non-public " +"tickets can only be seen by staff." +msgstr "" + +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 +msgid "User" +msgstr "" + +#: models.py:531 templates/helpdesk/ticket.html:135 +msgid "New Status" +msgstr "" + +#: models.py:535 +msgid "If the status was changed, what was it changed to?" +msgstr "" + +#: models.py:542 models.py:566 models.py:628 +msgid "Follow-up" +msgstr "" + +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 +msgid "Field" +msgstr "" + +#: models.py:575 +msgid "Old Value" +msgstr "" + +#: models.py:581 +msgid "New Value" +msgstr "" + +#: models.py:589 +msgid "removed" +msgstr "" + +#: models.py:591 +#, python-format +msgid "set to %s" +msgstr "" + +#: models.py:593 +#, python-format +msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" +msgstr "" + +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 +msgid "File" +msgstr "" + +#: models.py:637 +msgid "Filename" +msgstr "" + +#: models.py:642 +msgid "MIME Type" +msgstr "" + +#: models.py:647 +msgid "Size" +msgstr "" + +#: models.py:648 +msgid "Size of this file in bytes" +msgstr "" + +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 +msgid "" +"Leave blank to allow this reply to be used for all queues, or select those " +"queues you wish to limit this reply to." +msgstr "" + +#: models.py:690 models.py:733 models.py:1042 +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Name" +msgstr "" + +#: models.py:692 +msgid "" +"Only used to assist users with selecting a reply - not shown to the user." +msgstr "" + +#: models.py:697 +msgid "Body" +msgstr "" + +#: models.py:698 +msgid "" +"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " +"queue }} - The queue; and {{ user }} - the current user." +msgstr "" + +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 +msgid "" +"Leave blank for this exclusion to be applied to all queues, or select those " +"queues you wish to exclude with this entry." +msgstr "" + +#: models.py:739 +msgid "Date on which escalation should not happen" +msgstr "" + +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 +msgid "Template Name" +msgstr "" + +#: models.py:765 +msgid "Subject" +msgstr "" + +#: models.py:767 +msgid "" +"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " +"something simple such as \"(Updated\") or \"(Closed)\" - the same context is" +" available as in plain_text, below." +msgstr "" + +#: models.py:773 +msgid "Heading" +msgstr "" + +#: models.py:775 +msgid "" +"In HTML e-mails, this will be the heading at the top of the email - the same" +" context is available as in plain_text, below." +msgstr "" + +#: models.py:781 +msgid "Plain Text" +msgstr "" + +#: models.py:782 +msgid "" +"The context available to you includes {{ ticket }}, {{ queue }}, and " +"depending on the time of the call: {{ resolution }} or {{ comment }}." +msgstr "" + +#: models.py:788 +msgid "HTML" +msgstr "" + +#: models.py:789 +msgid "The same context is available here as in plain_text, above." +msgstr "" + +#: models.py:798 +msgid "Locale of this template." +msgstr "" + +#: models.py:806 +msgid "e-mail template" +msgstr "" + +#: models.py:807 +msgid "e-mail templates" +msgstr "" + +#: models.py:834 +msgid "Knowledge base category" +msgstr "" + +#: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 +msgid "Total number of votes cast for this item" +msgstr "" + +#: models.py:872 +msgid "Positive Votes" +msgstr "" + +#: models.py:873 +msgid "Number of votes for this item which were POSITIVE." +msgstr "" + +#: models.py:878 +msgid "Last Updated" +msgstr "" + +#: models.py:879 +msgid "The date on which this question was most recently changed." +msgstr "" + +#: models.py:893 +msgid "Unrated" +msgstr "" + +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 +msgid "Query Name" +msgstr "" + +#: models.py:928 +msgid "User-provided name for this query" +msgstr "" + +#: models.py:932 +msgid "Shared With Other Users?" +msgstr "" + +#: models.py:935 +msgid "Should other users see this query?" +msgstr "" + +#: models.py:939 +msgid "Search Query" +msgstr "" + +#: models.py:940 +msgid "Pickled query object. Be wary changing this." +msgstr "" + +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 +msgid "Settings Dictionary" +msgstr "" + +#: models.py:967 +msgid "" +"This is a base64-encoded representation of a pickled Python dictionary. Do " +"not change this field via the admin." +msgstr "" + +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 +msgid "" +"Leave blank for this e-mail to be ignored on all queues, or select those " +"queues you wish to ignore this e-mail for." +msgstr "" + +#: models.py:1048 +msgid "Date on which this e-mail address was added" +msgstr "" + +#: models.py:1056 +msgid "" +"Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " +"postmaster@*." +msgstr "" + +#: models.py:1061 +msgid "Save Emails in Mailbox?" +msgstr "" + +#: models.py:1064 +msgid "" +"Do you want to save emails from this address in the mailbox? If this is " +"unticked, emails from this address will be deleted." +msgstr "" + +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 +msgid "User who wishes to receive updates for this ticket." +msgstr "" + +#: models.py:1132 +msgid "For non-user followers, enter their e-mail address" +msgstr "" + +#: models.py:1136 +msgid "Can View Ticket?" +msgstr "" + +#: models.py:1138 +msgid "Can this CC login to view the ticket details?" +msgstr "" + +#: models.py:1142 +msgid "Can Update Ticket?" +msgstr "" + +#: models.py:1144 +msgid "Can this CC login and update the ticket?" +msgstr "" + +#: models.py:1175 +msgid "Field Name" +msgstr "" + +#: models.py:1176 +msgid "" +"As used in the database and behind the scenes. Must be unique and consist of" +" only lowercase letters with no punctuation." +msgstr "" + +#: models.py:1181 +msgid "Label" +msgstr "" + +#: models.py:1183 +msgid "The display label for this field" +msgstr "" + +#: models.py:1187 +msgid "Help Text" +msgstr "" + +#: models.py:1188 +msgid "Shown to the user when editing the ticket" +msgstr "" + +#: models.py:1194 +msgid "Character (single line)" +msgstr "" + +#: models.py:1195 +msgid "Text (multi-line)" +msgstr "" + +#: models.py:1196 +msgid "Integer" +msgstr "" + +#: models.py:1197 +msgid "Decimal" +msgstr "" + +#: models.py:1198 +msgid "List" +msgstr "" + +#: models.py:1199 +msgid "Boolean (checkbox yes/no)" +msgstr "" + +#: models.py:1201 +msgid "Time" +msgstr "" + +#: models.py:1202 +msgid "Date & Time" +msgstr "" + +#: models.py:1204 +msgid "URL" +msgstr "" + +#: models.py:1205 +msgid "IP Address" +msgstr "" + +#: models.py:1210 +msgid "Data Type" +msgstr "" + +#: models.py:1212 +msgid "Allows you to restrict the data entered into this field" +msgstr "" + +#: models.py:1217 +msgid "Maximum Length (characters)" +msgstr "" + +#: models.py:1223 +msgid "Decimal Places" +msgstr "" + +#: models.py:1224 +msgid "Only used for decimal fields" +msgstr "" + +#: models.py:1230 +msgid "Add empty first choice to List?" +msgstr "" + +#: models.py:1232 +msgid "" +"Only for List: adds an empty first entry to the choices list, which enforces" +" that the user makes an active choice." +msgstr "" + +#: models.py:1236 +msgid "List Values" +msgstr "" + +#: models.py:1237 +msgid "For list fields only. Enter one option per line." +msgstr "" + +#: models.py:1243 +msgid "Ordering" +msgstr "" + +#: models.py:1244 +msgid "Lower numbers are displayed first; higher numbers are listed later" +msgstr "" + +#: models.py:1258 +msgid "Required?" +msgstr "" + +#: models.py:1259 +msgid "Does the user have to enter a value for this field?" +msgstr "" + +#: models.py:1263 +msgid "Staff Only?" +msgstr "" + +#: models.py:1264 +msgid "" +"If this is ticked, then the public submission form will NOT show this field" +msgstr "" + +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 +msgid "Depends On Ticket" +msgstr "" + +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 +msgid "" +"Check for user without django-helpdesk UserSettings and create settings if " +"required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " +"suit your situation." +msgstr "" + +#: management/commands/escalate_tickets.py:148 +#, python-format +msgid "Ticket escalated after %s days" +msgstr "" + +#: management/commands/get_email.py:158 +msgid "Created from e-mail" +msgstr "" + +#: management/commands/get_email.py:162 +msgid "Unknown Sender" +msgstr "" + +#: management/commands/get_email.py:216 +msgid "" +"No plain-text email body available. Please see attachment " +"email_html_body.html." +msgstr "" + +#: management/commands/get_email.py:220 +msgid "email_html_body.html" +msgstr "" + +#: management/commands/get_email.py:263 +#, python-format +msgid "E-Mail Received from %(sender_email)s" +msgstr "" + +#: management/commands/get_email.py:271 +#, python-format +msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" +msgstr "" + +#: management/commands/get_email.py:329 +msgid " (Reopened)" +msgstr "" + +#: management/commands/get_email.py:331 +msgid " (Updated)" +msgstr "" + +#: templates/helpdesk/attribution.html:2 +msgid "" +"django-helpdesk." +msgstr "" + +#: templates/helpdesk/base.html:10 +msgid "Powered by django-helpdesk" +msgstr "" + +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 +msgid "My Open Tickets" +msgstr "" + +#: templates/helpdesk/base.html:21 +msgid "All Recent Activity" +msgstr "" + +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/rss_list.html:15 +msgid "Unassigned Tickets" +msgstr "" + +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 +msgid "Helpdesk" +msgstr "" + +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 +msgid "RSS Icon" +msgstr "" + +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/rss_list.html.py:4 +msgid "RSS Feeds" +msgstr "" + +#: templates/helpdesk/base.html:63 +msgid "API" +msgstr "" + +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 +msgid "System Settings" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:3 +#: templates/helpdesk/ticket_list.html:146 +msgid "Delete Saved Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 +#, python-format +msgid "" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:11 +msgid "" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 +msgid "No, Don't Delete It" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 +msgid "Yes - Delete It" +msgstr "" + +#: templates/helpdesk/create_ticket.html:3 +msgid "Create Ticket" +msgstr "" + +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" +msgstr "" + +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." +msgstr "" + +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 +msgid "Submit Ticket" +msgstr "" + +#: templates/helpdesk/dashboard.html:2 +msgid "Helpdesk Dashboard" +msgstr "" + +#: templates/helpdesk/dashboard.html:9 +msgid "" +"Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " +"submitted by you, tickets you are working on, and those tickets that have no" +" owner." +msgstr "" + +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" +msgstr "" + +#: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 +msgid "All Tickets submitted by you" +msgstr "" + +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 +msgid "Pr" +msgstr "" + +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 +msgid "Last Update" +msgstr "" + +#: templates/helpdesk/dashboard.html:77 +msgid "Open Tickets assigned to you (you are working on this ticket)" +msgstr "" + +#: templates/helpdesk/dashboard.html:92 +msgid "You have no tickets assigned to you." +msgstr "" + +#: templates/helpdesk/dashboard.html:99 +msgid "(pick up a ticket if you start to work on it)" +msgstr "" + +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 +msgid "Take" +msgstr "" + +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/email_ignore_list.html:13 +#: templates/helpdesk/email_ignore_list.html:23 +#: templates/helpdesk/ticket_cc_list.html:15 +#: templates/helpdesk/ticket_cc_list.html:23 +#: templates/helpdesk/ticket_list.html:262 +msgid "Delete" +msgstr "" + +#: templates/helpdesk/dashboard.html:114 +msgid "There are no unassigned tickets." +msgstr "" + +#: templates/helpdesk/dashboard.html:123 +msgid "Closed & resolved Tickets you used to work on" +msgstr "" + +#: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 +msgid "Delete Ticket" +msgstr "" + +#: templates/helpdesk/delete_ticket.html:8 +#, python-format +msgid "" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:3 +msgid "Edit Ticket" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 +msgid "Save Changes" +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 +#: templates/helpdesk/email_ignore_add.html:23 +msgid "Ignore E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:8 +msgid "" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:3 +msgid "Delete Ignored E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 +msgid "Keep Ignoring It" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:12 +msgid "Stop Ignoring It" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:3 +#: templates/helpdesk/email_ignore_list.html:12 +msgid "Ignored E-Mail Addresses" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:5 +msgid "" +"\n" +"

Ignored E-Mail Addresses

\n" +"\n" +"

The following e-mail addresses are currently being ignored by the incoming e-mail processor. You can add a new e-mail address to the list or delete any of the items below as required.

" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Date Added" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Keep in mailbox?" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:21 +#: templates/helpdesk/ticket_list.html:260 +msgid "All" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:22 +msgid "Keep" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:29 +msgid "" +"Note: If the 'Keep' option is not selected, emails sent " +"from that address will be deleted permanently." +msgstr "" + +#: templates/helpdesk/followup_edit.html:2 +msgid "Edit followup" +msgstr "" + +#: templates/helpdesk/followup_edit.html:9 +msgid "Edit FollowUp" +msgstr "" + +#: templates/helpdesk/followup_edit.html:14 +msgid "Reassign ticket:" +msgstr "" + +#: templates/helpdesk/followup_edit.html:16 +msgid "Title:" +msgstr "" + +#: templates/helpdesk/followup_edit.html:18 +msgid "Comment:" +msgstr "" + +#: templates/helpdesk/kb_category.html:4 +#: templates/helpdesk/kb_category.html:12 +#, python-format +msgid "Knowledgebase Category: %(kbcat)s" +msgstr "" + +#: templates/helpdesk/kb_category.html:6 +#, python-format +msgid "You are viewing all items in the %(kbcat)s category." +msgstr "" + +#: templates/helpdesk/kb_category.html:13 +msgid "Article" +msgstr "" + +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 +msgid "Knowledgebase" +msgstr "" + +#: templates/helpdesk/kb_index.html:6 +msgid "" +"We have listed a number of knowledgebase articles for your perusal in the " +"following categories. Please check to see if any of these articles address " +"your problem prior to opening a support ticket." +msgstr "" + +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 +msgid "Knowledgebase Categories" +msgstr "" + +#: templates/helpdesk/kb_item.html:4 +#, python-format +msgid "Knowledgebase: %(item)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:16 +#, python-format +msgid "" +"View other %(category_title)s " +"articles, or continue viewing other knowledgebase " +"articles." +msgstr "" + +#: templates/helpdesk/kb_item.html:18 +msgid "Feedback" +msgstr "" + +#: templates/helpdesk/kb_item.html:20 +msgid "" +"We give our users an opportunity to vote for items that they believe have " +"helped them out, in order for us to better serve future customers. We would " +"appreciate your feedback on this article. Did you find it useful?" +msgstr "" + +#: templates/helpdesk/kb_item.html:23 +msgid "This article was useful to me" +msgstr "" + +#: templates/helpdesk/kb_item.html:24 +msgid "This article was not useful to me" +msgstr "" + +#: templates/helpdesk/kb_item.html:27 +msgid "The results of voting by other readers of this article are below:" +msgstr "" + +#: templates/helpdesk/kb_item.html:30 +#, python-format +msgid "Recommendations: %(recommendations)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:31 +#, python-format +msgid "Votes: %(votes)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:32 +#, python-format +msgid "Overall Rating: %(score)s" +msgstr "" + +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 +msgid "Dashboard" +msgstr "" + +#: templates/helpdesk/navigation.html:18 +msgid "New Ticket" +msgstr "" + +#: templates/helpdesk/navigation.html:19 +msgid "Stats" +msgstr "" + +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" +msgstr "" + +#: templates/helpdesk/navigation.html:39 +msgid "Change password" +msgstr "" + +#: templates/helpdesk/navigation.html:50 +msgid "Search..." +msgstr "" + +#: templates/helpdesk/navigation.html:50 +msgid "Enter a keyword, or a ticket number to jump straight to that ticket." +msgstr "" + +#: templates/helpdesk/navigation.html:73 +msgid "Logout" +msgstr "" + +#: templates/helpdesk/navigation.html:73 +msgid "Log In" +msgstr "" + +#: templates/helpdesk/public_change_language.html:2 +#: templates/helpdesk/public_homepage.html:73 +#: templates/helpdesk/public_view_form.html:4 +#: templates/helpdesk/public_view_ticket.html:2 +msgid "View a Ticket" +msgstr "" + +#: templates/helpdesk/public_change_language.html:5 +msgid "Change the display language" +msgstr "" + +#: templates/helpdesk/public_homepage.html:6 +msgid "Knowledgebase Articles" +msgstr "" + +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 +#: templates/helpdesk/public_view_form.html:15 +msgid "Your E-mail Address" +msgstr "" + +#: templates/helpdesk/public_homepage.html:86 +#: templates/helpdesk/public_view_form.html:19 +msgid "View Ticket" +msgstr "" + +#: templates/helpdesk/public_spam.html:4 +msgid "Unable To Open Ticket" +msgstr "" + +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + +#: templates/helpdesk/public_spam.html:6 +msgid "" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." +msgstr "" + +#: templates/helpdesk/public_view_form.html:8 +msgid "Error:" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:9 +#, python-format +msgid "Queue: %(queue_name)s" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 +msgid "Submitted On" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Accept" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Accept and Close" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 +msgid "Follow-Ups" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 +#, python-format +msgid "Changed %(field)s from %(old_value)s to %(new_value)s." +msgstr "" + +#: templates/helpdesk/report_index.html:3 +#: templates/helpdesk/report_index.html:6 +#: templates/helpdesk/report_output.html:3 +#: templates/helpdesk/report_output.html:16 +msgid "Reports & Statistics" +msgstr "" + +#: templates/helpdesk/report_index.html:9 +msgid "You haven't created any tickets yet, so you cannot run any reports." +msgstr "" + +#: templates/helpdesk/report_index.html:13 +msgid "Reports By User" +msgstr "" + +#: templates/helpdesk/report_index.html:15 +#: templates/helpdesk/report_index.html:24 +msgid "by Priority" +msgstr "" + +#: templates/helpdesk/report_index.html:16 +msgid "by Queue" +msgstr "" + +#: templates/helpdesk/report_index.html:17 +#: templates/helpdesk/report_index.html:25 +msgid "by Status" +msgstr "" + +#: templates/helpdesk/report_index.html:18 +#: templates/helpdesk/report_index.html:26 +msgid "by Month" +msgstr "" + +#: templates/helpdesk/report_index.html:22 +msgid "Reports By Queue" +msgstr "" + +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + +#: templates/helpdesk/report_output.html:19 +msgid "" +"You can run this query on filtered data by using one of your saved queries." +msgstr "" + +#: templates/helpdesk/report_output.html:21 +msgid "Select Query:" +msgstr "" + +#: templates/helpdesk/report_output.html:26 +msgid "Filter Report" +msgstr "" + +#: templates/helpdesk/report_output.html:29 +msgid "" +"Want to filter this report to just show a subset of data? Go to the Ticket " +"List, filter your query, and save your query." +msgstr "" + +#: templates/helpdesk/rss_list.html:6 +msgid "" +"The following RSS feeds are available for you to monitor using your " +"preferred RSS software. With the exception of the 'Latest Activity' feed, " +"all feeds provide information only on Open and Reopened cases. This ensures " +"your RSS reader isn't full of information about closed or historical tasks." +msgstr "" + +#: templates/helpdesk/rss_list.html:10 +msgid "" +"A summary of your open tickets - useful for getting alerted to new tickets " +"opened for you" +msgstr "" + +#: templates/helpdesk/rss_list.html:12 +msgid "Latest Activity" +msgstr "" + +#: templates/helpdesk/rss_list.html:13 +msgid "" +"A summary of all helpdesk activity - including comments, emails, " +"attachments, and more" +msgstr "" + +#: templates/helpdesk/rss_list.html:16 +msgid "" +"All unassigned tickets - useful for being alerted to new tickets opened by " +"the public via the web or via e-mail" +msgstr "" + +#: templates/helpdesk/rss_list.html:19 +msgid "" +"These RSS feeds allow you to view a summary of either your own tickets, or " +"all tickets, for each of the queues in your helpdesk. For example, if you " +"manage the staff who utilise a particular queue, this may be used to view " +"new tickets coming into that queue." +msgstr "" + +#: templates/helpdesk/rss_list.html:23 +msgid "Per-Queue Feeds" +msgstr "" + +#: templates/helpdesk/rss_list.html:24 +msgid "All Open Tickets" +msgstr "" + +#: templates/helpdesk/rss_list.html:30 +msgid "Open Tickets" +msgstr "" + +#: templates/helpdesk/system_settings.html:3 +msgid "Change System Settings" +msgstr "" + +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" +msgstr "" + +#: templates/helpdesk/system_settings.html:11 +msgid "E-Mail Ignore list" +msgstr "" + +#: templates/helpdesk/system_settings.html:12 +msgid "Maintain Queues" +msgstr "" + +#: templates/helpdesk/system_settings.html:13 +msgid "Maintain Pre-Set Replies" +msgstr "" + +#: templates/helpdesk/system_settings.html:14 +msgid "Maintain Knowledgebase Categories" +msgstr "" + +#: templates/helpdesk/system_settings.html:15 +msgid "Maintain Knowledgebase Items" +msgstr "" + +#: templates/helpdesk/system_settings.html:16 +msgid "Maintain E-Mail Templates" +msgstr "" + +#: templates/helpdesk/system_settings.html:17 +msgid "Maintain Users" +msgstr "" + +#: templates/helpdesk/ticket.html:2 +msgid "View Ticket Details" +msgstr "" + +#: templates/helpdesk/ticket.html:34 +msgid "Attach another File" +msgstr "" + +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 +msgid "Add Another File" +msgstr "" + +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 +msgid "Private" +msgstr "" + +#: templates/helpdesk/ticket.html:119 +msgid "Respond to this ticket" +msgstr "" + +#: templates/helpdesk/ticket.html:126 +msgid "Use a Pre-set Reply" +msgstr "" + +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 +msgid "" +"Selecting a pre-set reply will over-write your comment below. You can then " +"modify the pre-set reply to your liking before saving this update." +msgstr "" + +#: templates/helpdesk/ticket.html:131 +msgid "Comment / Resolution" +msgstr "" + +#: templates/helpdesk/ticket.html:133 +msgid "" +"You can insert ticket and queue details in your message. For more " +"information, see the context help page." +msgstr "" + +#: templates/helpdesk/ticket.html:136 +msgid "" +"This ticket cannot be resolved or closed until the tickets it depends on are" +" resolved." +msgstr "" + +#: templates/helpdesk/ticket.html:166 +msgid "Is this update public?" +msgstr "" + +#: templates/helpdesk/ticket.html:168 +msgid "" +"If this is public, the submitter will be e-mailed your comment or " +"resolution." +msgstr "" + +#: templates/helpdesk/ticket.html:172 +msgid "Change Further Details »" +msgstr "" + +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 +msgid "Owner" +msgstr "" + +#: templates/helpdesk/ticket.html:182 +msgid "Unassign" +msgstr "" + +#: templates/helpdesk/ticket.html:193 +msgid "Attach File(s) »" +msgstr "" + +#: templates/helpdesk/ticket.html:199 +msgid "Attach a File" +msgstr "" + +#: templates/helpdesk/ticket.html:207 +msgid "Update This Ticket" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:3 +msgid "Add Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:5 +msgid "" +"\n" +"

Add Ticket CC

\n" +"\n" +"

To automatically send an email to a user or e-mail address when this ticket is updated, select the user or enter an e-mail address below.

" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:21 +msgid "Save Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:3 +msgid "Delete Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:5 +#, python-format +msgid "" +"\n" +"

Delete Ticket CC

\n" +"\n" +"

Are you sure you wish to delete this email address (%(email_address)s) from the CC list for this ticket? They will stop receiving updates.

\n" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:11 +#: templates/helpdesk/ticket_dependency_del.html:11 +msgid "Don't Delete" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:13 +#: templates/helpdesk/ticket_dependency_del.html:13 +msgid "Yes, Delete" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:3 +msgid "Ticket CC Settings" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:5 +#, python-format +msgid "" +"\n" +"

Ticket CC Settings

\n" +"\n" +"

The following people will receive an e-mail whenever %(ticket_title)s is updated. Some people can also view or edit the ticket via the public ticket views.

\n" +"\n" +"

You can add a new e-mail address to the list or delete any of the items below as required.

" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:14 +msgid "Ticket CC List" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "View?" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "Update?" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:29 +#, python-format +msgid "Return to %(ticket_title)s" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:3 +msgid "Add Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:5 +msgid "" +"\n" +"

Add Ticket Dependency

\n" +"\n" +"

Adding a dependency will stop you resolving this ticket until the dependent ticket has been resolved or closed.

" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:21 +msgid "Save Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_del.html:3 +msgid "Delete Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_del.html:5 +msgid "" +"\n" +"

Delete Ticket Dependency

\n" +"\n" +"

Are you sure you wish to remove the dependency on this ticket?

\n" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:7 +msgid "Unhold" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:7 +msgid "Hold" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:9 +#, python-format +msgid "Queue: %(queue)s" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:37 +msgid "Assigned To" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:43 +msgid "Ignore" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:52 +msgid "Copies To" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Manage" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to add / remove people who should receive an e-mail whenever this" +" ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 +msgid "Dependencies" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:59 +msgid "" +"This ticket cannot be resolved until the following ticket(s) are resolved" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:60 +msgid "Remove Dependency" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:63 +msgid "This ticket has no dependencies." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:65 +msgid "Add Dependency" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:65 +msgid "" +"Click on 'Add Dependency', if you want to make this ticket dependent on " +"another ticket. A ticket may not be closed until all tickets it depends on " +"are closed." +msgstr "" + +#: templates/helpdesk/ticket_list.html:59 +msgid "Change Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 +msgid "Sorting" +msgstr "" + +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 +msgid "Keywords" +msgstr "" + +#: templates/helpdesk/ticket_list.html:72 +msgid "Date Range" +msgstr "" + +#: templates/helpdesk/ticket_list.html:100 +msgid "Reverse" +msgstr "" + +#: templates/helpdesk/ticket_list.html:102 +msgid "Ordering applied to tickets" +msgstr "" + +#: templates/helpdesk/ticket_list.html:107 +msgid "Owner(s)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:111 +msgid "(ME)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:115 +msgid "Ctrl-Click to select multiple options" +msgstr "" + +#: templates/helpdesk/ticket_list.html:120 +msgid "Queue(s)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 +msgid "Ctrl-click to select multiple options" +msgstr "" + +#: templates/helpdesk/ticket_list.html:126 +msgid "Status(es)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:132 +msgid "Date (From)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:133 +msgid "Date (To)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:134 +msgid "Use YYYY-MM-DD date format, eg 2011-05-29" +msgstr "" + +#: templates/helpdesk/ticket_list.html:140 +msgid "" +"Keywords are case-insensitive, and will be looked for in the title, body and" +" submitter fields." +msgstr "" + +#: templates/helpdesk/ticket_list.html:144 +msgid "Apply Filter" +msgstr "" + +#: templates/helpdesk/ticket_list.html:146 +#, python-format +msgid "You are currently viewing saved query \"%(query_name)s\"." +msgstr "" + +#: templates/helpdesk/ticket_list.html:149 +#, python-format +msgid "" +"Run a report on this " +"query to see stats and charts for the data listed below." +msgstr "" + +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 +msgid "Save Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:172 +msgid "" +"This name appears in the drop-down list of saved queries. If you share your " +"query, other users will see this name, so choose something clear and " +"descriptive!" +msgstr "" + +#: templates/helpdesk/ticket_list.html:174 +msgid "Shared?" +msgstr "" + +#: templates/helpdesk/ticket_list.html:175 +msgid "Yes, share this query with other users." +msgstr "" + +#: templates/helpdesk/ticket_list.html:176 +msgid "" +"If you share this query, it will be visible by all other logged-in " +"users." +msgstr "" + +#: templates/helpdesk/ticket_list.html:195 +msgid "Use Saved Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:202 +msgid "Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:207 +msgid "Run Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:240 +msgid "No Tickets Match Your Selection" +msgstr "" + +#: templates/helpdesk/ticket_list.html:247 +msgid "Previous" +msgstr "" + +#: templates/helpdesk/ticket_list.html:251 +#, python-format +msgid "Page %(ticket_num)s of %(num_pages)s." +msgstr "" + +#: templates/helpdesk/ticket_list.html:255 +msgid "Next" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "Select:" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "None" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "Inverse" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "With Selected Tickets:" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Take (Assign to me)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close (Don't Send E-Mail)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close (Send E-Mail)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Assign To" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Nobody (Unassign)" +msgstr "" + +#: templates/helpdesk/user_settings.html:3 +msgid "Change User Settings" +msgstr "" + +#: templates/helpdesk/user_settings.html:8 +msgid "" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." +msgstr "" + +#: templates/helpdesk/user_settings.html:14 +msgid "Save Options" +msgstr "" + +#: templates/helpdesk/registration/logged_out.html:2 +msgid "Logged Out" +msgstr "" + +#: templates/helpdesk/registration/logged_out.html:4 +msgid "" +"\n" +"

Logged Out

\n" +"\n" +"

Thanks for being here. Hopefully you've helped resolve a few tickets and make the world a better place.

\n" +"\n" +msgstr "" + +#: templates/helpdesk/registration/login.html:2 +msgid "Helpdesk Login" +msgstr "" + +#: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 +msgid "Your username and password didn't match. Please try again." +msgstr "" + +#: templates/helpdesk/registration/login.html:20 +msgid "Login" +msgstr "" + +#: views/feeds.py:39 +#, python-format +msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" +msgstr "" + +#: views/feeds.py:44 +#, python-format +msgid "Helpdesk: Open Tickets for %(username)s" +msgstr "" + +#: views/feeds.py:50 +#, python-format +msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" +msgstr "" + +#: views/feeds.py:55 +#, python-format +msgid "Open and Reopened Tickets for %(username)s" +msgstr "" + +#: views/feeds.py:102 +msgid "Helpdesk: Unassigned Tickets" +msgstr "" + +#: views/feeds.py:103 +msgid "Unassigned Open and Reopened tickets" +msgstr "" + +#: views/feeds.py:128 +msgid "Helpdesk: Recent Followups" +msgstr "" + +#: views/feeds.py:129 +msgid "" +"Recent FollowUps, such as e-mail replies, comments, attachments and " +"resolutions" +msgstr "" + +#: views/feeds.py:144 +#, python-format +msgid "Helpdesk: Open Tickets in queue %(queue)s" +msgstr "" + +#: views/feeds.py:149 +#, python-format +msgid "Open and Reopened Tickets in queue %(queue)s" +msgstr "" + +#: views/public.py:89 +msgid "Invalid ticket ID or e-mail address. Please try again." +msgstr "" + +#: views/public.py:107 +msgid "Submitter accepted resolution and closed ticket" +msgstr "" + +#: views/staff.py:235 +msgid "Accepted resolution and closed ticket" +msgstr "" + +#: views/staff.py:369 +#, python-format +msgid "Assigned to %(username)s" +msgstr "" + +#: views/staff.py:392 +msgid "Updated" +msgstr "" + +#: views/staff.py:577 +#, python-format +msgid "Assigned to %(username)s in bulk update" +msgstr "" + +#: views/staff.py:582 +msgid "Unassigned in bulk update" +msgstr "" + +#: views/staff.py:587 views/staff.py:592 +msgid "Closed in bulk update" +msgstr "" + +#: views/staff.py:806 +msgid "" +"

Note: Your keyword search is case sensitive because of " +"your database. This means the search will not be accurate. " +"By switching to a different database system you will gain better searching! " +"For more information, read the Django Documentation on string matching in SQLite." +msgstr "" + +#: views/staff.py:910 +msgid "Ticket taken off hold" +msgstr "" + +#: views/staff.py:913 +msgid "Ticket placed on hold" +msgstr "" + +#: views/staff.py:1007 +msgid "User by Priority" +msgstr "" + +#: views/staff.py:1013 +msgid "User by Queue" +msgstr "" + +#: views/staff.py:1019 +msgid "User by Status" +msgstr "" + +#: views/staff.py:1025 +msgid "User by Month" +msgstr "" + +#: views/staff.py:1031 +msgid "Queue by Priority" +msgstr "" + +#: views/staff.py:1037 +msgid "Queue by Status" +msgstr "" + +#: views/staff.py:1043 +msgid "Queue by Month" +msgstr "" diff --git a/helpdesk/locale/de/LC_MESSAGES/django.mo b/helpdesk/locale/de/LC_MESSAGES/django.mo index fc8e1022929e4d94f46f69316b044f2eea3ef866..1eb489d09df8b0a32f202b1f177f312869e87267 100644 GIT binary patch delta 6615 zcmY+|30&4i9>?)PE=5ER#S=tD0Tq2f5CL1w6cxPhTk$r}#LBhusXS^mNf&L)$~@On zv+POM)XHm%@`{qREYGrXv%}P~%-YZQnPFeM|JUosduIN}%=~8lf6!y!1gyOj;5{21 zwAyf_1Q^p0CsZ?LIpyuqYBlD3U1O@_1q{P)oj09<^^9pwdj#sbObo?4kw=*x7=i=b z`QfPNPr^WByykj+d%;bNFeOarQ(i#&RMXYhYgt!qLcJ&3IH&9zqRh1t#NqOvU$68M=v8 zF)-dfFB}=8X^M5QBff}3Fogb%X=F@o2t|!J4)uU$xCmRjb{{GOdr_%9;rs+O(9cmb z{Mvcloi_=_w4glS!4an$cfT19%Q=;x<%f_PTmGYCsoU{W@yK zK~3GBLEYC5r(hl`^{-$XJc5kD+(O+Km*_QS7=@HXJL83@2P{P`!5R$4ji|MK34`!; 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plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "Ticketsammlung" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "Zusammenfassung des Problems" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "E-Mail-Adresse des Erstellers" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "Alle öffentlichen Ticket-Updates werden an diese E-Mail-Adresse geschickt" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "Problembeschreibung" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "Verantwortlicher" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "Wenn Sie andere Verantwortliche als sich selbst auswählen, werden diese sofort per E-Mail mit den Details zum Ticket benachrichtigt." -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "Priorität" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "Wählen Sie die Priorität mit Bedacht. Im Zweifel lassen Sie sie bei '3'." -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "Fällig am" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "Datei anhängen" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "Sie können eine Datei (z.B. ein Dokument oder ein Bildschirmphoto) an das Ticket anhängen." -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "Tags" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "Durch Leerzeichen getrennte Wörter oder durch Kommata getrennte Formulierungen. Diese sollten die wichtigsten Charakteristika des Tickets beschreiben." - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "Ticket geöffnet" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "Ticket geöffnet und %(name)s zugewiesen " -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "Zusammenfassung Ihrer Anfrage" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "Ihre E-Mail-Adresse" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "Wir werden Ihnen eine E-Mail schicken, wenn Ihr Ticket geupdated wurde." -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "Beschreibung Ihres Problems" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "Bitten beschreiben Sie alle Details, die wir zur Bearbeitung Ihrer Anfrage benötigen könnten." -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "Dringlichkeit" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "Wählen Sie die Priorität mit Bedacht. " -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "Ticket über das Web geöffnet" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "Liste mit Tickets beim Anmelden zeigen?" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "Liste mit Tickets bei der Anmeldung zeigen? Sonst wird eine Übersicht angezeigt." -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "Bei Änderungen am Ticket per E-Mail benachrichtigen?" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "Wenn Sie der Verantwortliche für ein Ticket sind und dieses wird über das Web von jemandem bearbeitet, wollen Sie per E-Mail benachrichtigt werden?" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "Per E-Mail benachrichtigen, wenn Ihnen ein Ticket zugewiesen wird?" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "Möchten Sie eine E-Mail erhalten, wenn Ihnen ein Ticket über das Web zugewiesen wird?" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "Per E-Mail benachrichtigen, wenn ein Ticket über die API bearbeitet wird?" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "Per E-Mail benachrichtigen, wenn ein Ticket über die API bearbeitet wird?" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "Anzahl der pro Seite anzuzeigenden Tickets" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "Wie viele Tickets möchten Sie auf der Ticket-Liste sehen?" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "Ihre E-Mail-Adresse beim Erstellen von Tickets verwenden?" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "Soll Ihre E-Mail-Adresse automatisch als Absender verwendet werden, wenn Sie ein Ticket erstellen? Sie können auch eine andere E-Mail-Adresse eingeben, diese Option legt lediglich das Standardverhalten fest." -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "Titel" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "Kennung" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "Diese Kennung wird zur Erstellung der Ticket-IDs verwendet. Bitte ändern Sie sie nach der Festlegung nicht mehr, sonst könnte es Probleme beim E-Mail Versand geben." -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "E-Mail-Adresse" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "Alle ausgehenden E-Mails dieser Ticketsammlung werden diese E-mail Adresse benutzen. Falls Sie IMAP oder POP3 benutzen, sollte dies die E-Mail-Adresse dieser Mailbox sein." -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "Spracheinstellung" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "Spracheinstellung für diese Ticketsammlung. Alle Korrespondenz zu dieser Ticketsammlung wird in dieser Sprache sein." -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "Öffentliche Erstellung zulassen?" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "Soll diese Ticketsammlung im öffentlichen Formular verfügbar sein?" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "Erstellung per E-Mail zulassen?" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "Möchten Sie nachfolgende E-Mail-Adresse nach neuen Tickets abfragen?" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "Tage bis zur Eskalation" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "Wie oft soll die Priorität von nicht zurückgehaltenen Tickets erhöht werden? Geben sie 0 an, falls sie keine Eskalation wünschen." -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "Ticketerstellung auch melden an" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "Jede eingegebene E-Mail Adresse wird benachrichtigt wenn ein neues Ticket in dieser Sammlung erstellt wird. Mehrere E-Mail Adressen durch Kommata getrennt." -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "Ticketbearbeitung auch melden an" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "Jede eingegebene E-Mail Adresse wird über jede Aktivität (neues Ticket, Tickets geschlossen, Aktualisierungen, Neuzuweisungen, usw.) in dieser Sammlung benachrichtigt. Mehrere E-Mail Adressen durch Kommata getrennt." -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "Art der E-Mail-Box" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "POP3" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "IMAP" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "Art des E-Mail-Servers, von dem Tickets automatisch aus der Mailbox erstellt werden - sowohl POP3 als auch IMAP werden unterstützt." -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "E-Mail-Hostname" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "Die Adresse Ihres E-Mail-Servers - entweder der Domainname oder die " -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "Port des E-Mail Servers" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "Portnummer, unter der der E-Mail-Dienst erreichbar ist. Standardwerte sind '110' für POP3 und '143' für IMAP, diese können allerdings je nach Server anders sein. Wenn Sie nichts angeben, werden die Standardwerte benutzt." -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "SSL für E-Mails verwenden?" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "Falls Sie SSL für IMAP oder POP3 verwenden: der Standardport für IMAP ist '993' und für POP3 '995'." -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "E-Mail-Benutzername" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "Benutzername, um auf diese Mailbox zuzugreifen" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "E-Mail-Passwort" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "Passwort zum obigen Benutzernamen" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "IMAP-Ordner" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "Falls Sie IMAP verwenden wollen, von welchem Ordner sollen die Tickets abgerufen werden? Sie können so ein E-mail Konto für mehrere Ticketsammlungen verwenden, indem Sie für die Ticketsammlungen getrennte Ordner auf Ihrem IMAP Server anlegen." -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "E-Mail-Abrufintervall" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "Wie oft soll das E-mail Konto abgerufen werden? (in Minuten)" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "Offen" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "Wieder geöffnet" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "Gelöst" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "Geschlossen" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "Duplikat" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "1. Kritisch" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "2. Hoch" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "3. Normal" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "4. Niedrig" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "5. Sehr niedrig" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "Erstellt" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "Erstellungsdatum des Tickets" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "Bearbeitet" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "Bearbeitungsdatum des Tickets" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "E-Mail-Adresse des Erstellers" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "Der Ersteller wird eine E-Mail zu allen öffentlich sichtbaren Weiterbearbeitungen dieses Tickets erhalten." -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "Zugewiesen" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "Status" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "Zurückgehalten" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "Ein zurückgehaltenes Ticket wird nicht automatisch eskaliert." -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "Beschreibung" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "Die Anfrage des Kunden." -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "Lösung" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "Die Lösung, die dem Kunden von unseren Mitarbeitern vorgeschlagen wurde." -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "1 = Höchste Priorität, 5 = Niedrige Priorität" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "Das Datum, an dem dieses Ticket zuletzt eskaliert wurde - wird von management/commands/escalate_tickets.py automatisch aktualisiert." -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "Nicht zugeordnet" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr " - Zurückgehalten" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "Ticket" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "Tickets" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "Datum" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "Kommentar" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "Öffentlich" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "Öffentliche Tickets sind vom Ersteller und allen Mitarbeitern einsehbar, nicht-öffentliche Tickets nur von den Mitarbeitern." -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "Benutzer" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "Neuer Status" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "Falls der Status geändert wurde, wie lautet er nun?" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "Weiterbearbeitung" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "Feld" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "Alter Wert" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "Neuer Wert" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "entfernt" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "auf %s gesetzt" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "von \"%(old_value)s\" zu \"%(new_value)s\" geändert" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "Datei" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "Dateiname" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "MIME Type" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "Größe" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "Größe der Datei in Bytes" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "Leerlassen, um diese Antwort für alle Ticketsammlungen zu verwenden, oder die Ticketsammlungen auswählen, auf die Sie diese Antwort beschränken wollen." -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "Name" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "Zur Unterstützung des Benutzers bei der Wahl einer Antwort - wird dem Benutzer nicht angezeigt." -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "Textkörper" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "Verfügbarer Kontext: {{ ticket }} - Ticket Objekt (z.B. {{ ticket.title }}); {{ queue }} - Die Ticketsammlung; und {{ user }} - der aktuelle Benutzer." -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "Leerlassen, um diese Ausnahme auf alle Ticketsammlungen anzuwenden, oder die Ticketsammlungen auswählen, die damit ausgeschlossen werden sollen." -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "Datum, an dem keine Eskalation stattfinden soll" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "Vorlagenname" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "Betreff" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "Wird mit \"[ticket.ticket] ticket.title\" vorangestellt. Wir empfehlen etwas einfaches wie \"(Aktualisiert\") or \"(Geschlossen)\" - der gleiche Kontext ist als einfacher Text weiter unten verfügbar." -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "Überschrift" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "Die Überschrift für HTML-E-Mails – der selbe Kontext is weiter unten als einfacher Text verfügbar." -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "Einfacher Text" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "Der zur Verfügung stehende Kontext beinhaltet {{ ticket }}, {{ queue }} und, je nachdem wann aufgerufen: {{ resolution }} oder {{ comment }}." -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "HTML" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "Hier steht der gleiche Kontext wie oben als einfacher Text." -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "Gebietsschema dieses Templates." -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 +#: models.py:806 +msgid "e-mail template" +msgstr "" + +#: models.py:807 +msgid "e-mail templates" +msgstr "" + +#: models.py:834 +msgid "Knowledge base category" +msgstr "" + +#: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 msgid "Category" msgstr "Kategorie" -#: models.py:826 +#: models.py:858 msgid "Question" msgstr "Frage" -#: models.py:830 +#: models.py:862 msgid "Answer" msgstr "Antwort" -#: models.py:834 +#: models.py:866 msgid "Votes" msgstr "Stimmen" -#: models.py:835 +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "Gesamte abgegebene Stimmen für diesen Eintrag" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "Zustimmung" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "Anzahl der Benutzer, die diesen Eintrag hilfreich fand." -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "Zuletzt aktualisiert" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "Datum, an dem diese Frage zuletzt bearbeitet wurde." -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "Unbewertet" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "Name der Abfrage" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "Vom Benutzer vergebener Name für diese Abfrage" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "Mit anderen Benutzern geteilt?" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "Sollen andere Benutzer diese Abfrage sehen?" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "Abfrage suchen" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "'Serialisiertes Abfrageobjekt. Nur mit Bedacht ändern." -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "Dictionary mit Einstellungen" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "Dies is eine base64-enkodierte Repräsentation eines serialisierten Python dictionaries. Ändern Sie dieses Feld nicht im Admin-Interface." -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "Benutzereinstellungen" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "Leerlassen, um diese E-Mail in allen Ticketsammlungen zu ignorieren, oder die Ticketsammlungen auswählen, die diese E-Mail ignorieren sollen." -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "Datum an dem die E-Mail-Adresse hinzugefügt wurde" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "Geben Sie eine vollständige E-Mail-Adresse oder einen Teil mit Platzhaltern ein, z.B. '*@domain.com' oder 'postmaster@*'." -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "E-Mails in der Mailbox speichern?" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "Möchten Sie E-Mails von dieser Adresse in der Mailbox speichern? Wenn die Box nicht angekreuzt ist, werden E-Mails von dieser Adresse gelöscht." -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "Benutzer, der Updates über dieses Ticket erhalten möchte." -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "Für nicht registrierte Benutzer nur eine E-Mail-Adresse eingeben." -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "Kann Ticket einsehen?" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "Soll sich dieser 'CC-Benutzer' anmelden und die Ticketdetails einsehen können?" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "Soll er das Ticket bearbeiten können?" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "Soll dieser 'CC-Benutzer' sich anmelden und das Ticket bearbeiten können?" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "Feldname" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "Wird in der Datenbank verwendet, muss unique sein und darf nur aus Kleinbuchstaben ohne Zeichensetzung bestehen." -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "Bezeichnung" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "Die Bezeichnung für das Feld" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "Hilfetext" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "Wird dem Benutzer bei der Bearbeitung des Tickets gezeigt" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "Zeichen (einzelne Zeile)" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "Text (mehrere Zeilen)" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "Ganzzahl" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "Dezimalzahl" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "Liste" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "Boolscher Wert (als Checkbox)" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "Zeit" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "Datum & Zeit" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "URL" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "IP-Adresse" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "Datentyp" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "Zum Einschränken der eingegebenen Daten verwendbar" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "Maximallänge" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "Dezimalstellen" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "Wird nur für Dezimalzahl-Felder verwendet" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "Listenwerte" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "Ausschließlich für Listenfelder. Bitte eine Option je Zeile eingeben. " -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "Reihenfolge" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "Kleinere Zahlen werden zuerst angezeigt, höhere später." -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "Erforderlich?" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "Muss der Benutzer dieses Feld ausfüllen?" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "Nur für Admin-Benutzer?" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "Wenn aktiviert, wird dieses Feld nicht im öffentlichen Ticket Formular angezeigt." -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "hängt ab von Ticket" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "Suche nach Benutzern ohne django-helpdesk UserSettings und erstelle diese. Verwendet settings.DEFAULT_USER_SETTINGS, die bei Bedarf überschrieben werden können." -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "Ticket nach %s Tagen eskaliert" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "Aus E-Mail erstellt" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "Unbekannter Absender" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "E-Mail nicht als einfacher Text verfügbar. Siehe Anhang email_html_body.html." -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "email_html_body.html" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "E-Mail empfangen von %(sender_email)s" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "Ticket wieder geöffnet durch empfangene E-Mail von %(sender_email)s" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "(Wieder geöffnet)" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "Aktualisiert" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "Powered by django-helpdesk" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "Meine offenen Tickets" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "Letzte Aktivitäten" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "Nicht zugewiesene Tickets" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "Helpdesk" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "RSS-Icon" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "RSS-Feeds" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "API" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "Benutzereinstellungen" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "Sprache ändern" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "Systemeinstellungen" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "Gespeicherte Abfrage löschen" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1073,21 +1173,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" -msgstr "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." +msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1095,136 +1199,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "Helpdesk-Dashboard" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "Helpdesk-Zusammenfassung" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" -msgstr "" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" +msgstr "Helpdesk-Zusammenfassung" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "Letzte Änderung" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "Ihnen sind keine Tickets zugewiesen." -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "Löschen" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "Es existieren derzeit keine nicht-zugewiesenen Tickets." -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "Ticket löschen" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "Ticket bearbeiten" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "Änderungen speichern" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1245,16 +1389,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "Alle" @@ -1289,7 +1429,7 @@ msgid "Comment:" msgstr "Kommentar:" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1299,12 +1439,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "Artikel" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "Wissensdatenbank" @@ -1315,8 +1455,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "Wissendatenbank-Kategorien" @@ -1325,7 +1465,7 @@ msgstr "Wissendatenbank-Kategorien" msgid "Knowledgebase: %(item)s" msgstr "Wissensdatenbank: %(item)s" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1333,88 +1473,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "Feedback" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "Dieser Artikel war hilfreich." -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "Dieser Artikel war nicht hilfreich." -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "Empfehlungen: %(recommendations)s" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "Dashboard" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "Tickets" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "Neues Ticket" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "Statistiken" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" -msgstr "Abmelden" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" +msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "Suchen..." -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" -msgstr "" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" +msgstr "Abmelden" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "Anmelden" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1428,74 +1562,81 @@ msgstr "Anzeigesprache ändern" msgid "Knowledgebase Articles" msgstr "Wissensdatenbank-Artikel" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "Ihre E-Mail-Adresse" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "Ticket betrachten" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "Fehler:" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "Ticketsammlung: %(queue_name)s" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "Tags" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "Akzeptieren" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "Akzeptieren und schließen" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1538,6 +1679,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1595,15 +1740,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "Alle offenen Tickets" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "Offene Tickets" @@ -1611,12 +1756,8 @@ msgstr "Offene Tickets" msgid "Change System Settings" msgstr "Systemeinstellungen ändern" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1655,77 +1796,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "Privat" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "(Optional)" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "Eigentümer" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "Zuweisung zurücknehmen" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "Datei(en) anhängen »" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "Datei anhängen" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1828,263 +1973,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "Datum (von)" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "Datum (bis)" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2092,15 +2230,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2121,116 +2257,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "Helpdesk: Offene Tickets in Ticketsammlung %(queue)s für %(username)s" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "Helpdesk : Offene Tickets für %(username)s" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "Offene und wiedergeöffnete Tickets in Ticketsammlung %(queue)s für %(username)s" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "Offene und wiedergeöffnete Tickets für %(username)s" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "Helpdesk: Nicht zugeordnete Tickets" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "Nicht zugeordnete offene und wiedergeöffnete Tickets" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "Helpdesk: kürzliche Weiterbearbeitungen" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "Kürzliche Weiterbearbeitungen wie E-Mail-Antworten, Kommentare, Anhänge oder Lösungen" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "Helpdesk: Offene Tickets in Ticketsammlung %(queue)s" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "Offene und wiedergeöffnete Tickets in Ticketsammlung %(queue)s" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "Ungültige Ticket-ID oder E-Mail-Adresse. Bitte versuchen Sie es erneut." -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "Ersteller akzeptiert die Lösung und hat das Ticket geschlossen." -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "Lösung akzeptiert und Ticket geschlossen" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "Dafür müssen Sie sich leider anmelden." - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "%(username)s zugeordnet" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "Aktualisiert" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "%(username)s zugeordnet in Massenaktualisierung" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "Zuordnung in Massenaktualisierung aufgehoben" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "In Massenaktualisierung geschlossen" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2240,86 +2361,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "

Achtung: Ihre Schlagwortsuche achtet wegen Ihrer Datenbank auf Groß- und Kleinschreibung. Das bedeutet, dass die Suche nicht genau ist. Durch den Wechsel auf eine andere Datenbank werden Sie eine bessere Suche erhalten. Weitere Informationen finden Sie in der Django Dokumentation zur Stringerkennung in SQLite." -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "Ticket wieder freigegeben" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "Ticket zurückgehalten" -#: views/staff.py:914 -msgid "Jan" -msgstr "Jan" - -#: views/staff.py:915 -msgid "Feb" -msgstr "Feb" - -#: views/staff.py:916 -msgid "Mar" -msgstr "Mär" - -#: views/staff.py:917 -msgid "Apr" -msgstr "Apr" - -#: views/staff.py:918 -msgid "May" -msgstr "Mai" - -#: views/staff.py:919 -msgid "Jun" -msgstr "Jun" - -#: views/staff.py:920 -msgid "Jul" -msgstr "Jul" - -#: views/staff.py:921 -msgid "Aug" -msgstr "Aug" - -#: views/staff.py:922 -msgid "Sep" -msgstr "Sep" - -#: views/staff.py:923 -msgid "Oct" -msgstr "Okt" - -#: views/staff.py:924 -msgid "Nov" -msgstr "Nov" - -#: views/staff.py:925 -msgid "Dec" -msgstr "Dez" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "Benutzer je Priorität" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "Benutzer je Sammlung" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "Benutzer je Status" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "Benutzer je Monat" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "Sammlung je Priorität" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "Sammlung je Status" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "Sammlung je Monat" diff --git a/helpdesk/locale/el/LC_MESSAGES/django.mo b/helpdesk/locale/el/LC_MESSAGES/django.mo index 1a5269cb27c393313fdcb97e409ce04f06221f68..6c0568558f0b68a48764221244c557480e16d902 100644 GIT binary patch delta 65 zcmZoG?&S+wyYhbQxWTs$fVr6KeZD3?zz!l)H8S)7@lr|Xhfl4_-3WMBwX TXQ69gs9<1eWx6?G?&S+w!Yha;kV6I?fU}a*UZD?R%z!l)H8S)7@lr|Xhfl4=E%G&I&V TFwr%#R4}l#GTa=^xQr113n36i diff --git a/helpdesk/locale/el/LC_MESSAGES/django.po b/helpdesk/locale/el/LC_MESSAGES/django.po index b5f8bbda..040efd0c 100644 --- a/helpdesk/locale/el/LC_MESSAGES/django.po +++ b/helpdesk/locale/el/LC_MESSAGES/django.po @@ -3,13 +3,14 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: # George Bourazanas , 2011 msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Greek (http://www.transifex.com/projects/p/django-helpdesk/language/el/)\n" "MIME-Version: 1.0\n" @@ -18,1050 +19,1149 @@ msgstr "" "Language: el\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "Προτεραιότητα" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "Συνημμένο" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "" -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "Στείλε μου e-mail όταν καταχωρείτε ένα νέο αίτημα;" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "" -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Category" +#: models.py:806 +msgid "e-mail template" msgstr "" -#: models.py:826 -msgid "Question" -msgstr "" - -#: models.py:830 -msgid "Answer" +#: models.py:807 +msgid "e-mail templates" msgstr "" #: models.py:834 -msgid "Votes" +msgid "Knowledge base category" msgstr "" #: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "" -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "" -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1069,21 +1169,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1091,136 +1195,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1241,16 +1385,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1285,7 +1425,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1295,12 +1435,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1311,8 +1451,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1321,7 +1461,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1329,88 +1469,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1424,74 +1558,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1534,6 +1675,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1591,15 +1736,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1607,12 +1752,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1651,77 +1792,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1824,263 +1969,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2088,15 +2226,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2117,116 +2253,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2236,86 +2357,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/es_CO/LC_MESSAGES/django.mo b/helpdesk/locale/es_CO/LC_MESSAGES/django.mo index 118f48c5b98a49f36fd428f2bfb83dc52f7aa0e3..fdad1622173e307bb6ce31046accd9d4fb62cfb7 100644 GIT binary patch delta 2798 zcmX}t32anV6vpxMLQBgq1=>QPOtGabr5ki$T4;;xrHV9A6#-K~0tzmbvPfH-I0+UI z!4{ZQG%jV;V3ewZOE5NS1SOKlVq^`9k33jPOzCD8hnd&~bFedpQ1?r* z3Cpn${_NR-JQue3?(T!#F@^^Mn1mVF14rNxoP_yUjSA=ujK_CS6SkoO`4k(m-RnX*RSG0f_BLCA zujBLBjScqWI$VygVlDbe-!fc<+Nv8k9dDgNW!2(^+LRH|!HIUqelJ)9c^y?#JKb{yrH=nx%zlC}kmJdu=@Gn9M+} z@L4RuO~_*H5Nbsiz5btGKaOQ7AU`St$w(br05x77vTIg`%4ij8obWOl9A&FTt$a1U zjJr`2hce8b#wA#Yr?C_hsmw~OzzS@|C3poF;T)om;(pZl^$b1`*P;S=A1T7HeM5sq z*lkqG0z9Sj-XE3HDX7%XK&@;cQa|>L*I$FmToVq(?KlFDAhB5NAa~*{)c8|Tr|UsH zrSrdv#*3{* z3;7rIyDmBI?-DVN`7J<0$8P|>hr>`AIEB=sbz+n*n2y@hY}8(tplV_~DzGXfiMAAV z&Re|eN6|oN*EB^`=&^1iL)O54;80fkU2Dn&&;4_D$M)WBzP zDh3MNqFjti>F-2UdrHt*Tc4w zhEf|w{h-ma$$h|HL*7NU4SV3%7{H^b6<d`-bKI32Ub z@zTLMY``CIYnVp)c=i`Bp^n9l3GVUw7!|;AB-_@3T3I#~r(SSyR-yi!Y(T474=6}q*dGlsV;|9-L zFM49%cTC!B{50~L$!|%r*?FvN#Roq>wJ}rklItIsOaCUe#@x1McVaQ7;4o}~C8+xk z;Ch^iX?W4~Ch}a&(%K~+%)%rd$j6T8#r8NB^Kcp#;xnj#4q{7u8#Uo^R3ImD6`pqc zk1$9l`g2g@hp{h4F`xNuCym}*ICblS*%ege=^e~EV=i{b;aG~(aVT!br|@fJF*cQ` znbUmO1#8{@8rQ9;ara{m#&w%f!=;!``s#2KYO9jd%_d`NI{8=8%;SPqP=N}l2DQhFk-2R->bWiW zFz!Na*{`SoJCQcsFGa0%GTx7~P~+`EWo$oY;UO%*FEYr#CiI>OzD2F*n%n=!?RR5Y3Mdnmfo!CXEgv=B2xQl6Ix3@;sBvN|XmFHm4Ql0^ zaUC|HCN6Qz7GVqr;mD>40g1)BU5Ri zIi3GaG(udc%2haKXR#D#-t7*IGw2^dy_iCDoFE&D3TP6l_-5cmkJ)@wz~lQSPSp&| zr(cFz(0bH++b~5F?shL6L>cUZ<|ni{u!z^zC;Cf8A+;n zDDe@PgSuXZt#BzSfE5_ig>^Jm<7U)=8HHvn)_P+yPDHJIGAf|u*bxsPS+-_O#S5sa zzJl7K7VO77bWnlRqvm-JwKb#rlkm1Q{EV&%>iAG`?7`OfE-IjpP%Aoxiu@`r!E302 ztG#9q;z3k#UdLJ-Sd^&xeW-=Jk9z+EcED3b!__8#hD{%7Q{9fdzpp?+=qUA z6P2RQ9DYrli7LL{$SoU*8h9Bl!&OL9>;}$8FZqw-I#h;6l0J<;30vYUd;xvfRR`{> zd!q&URqETJUg+%F6ZK*qW?>Pw$0?}5%CHC4BlTzkJcHvn(hRenzzCZ?0Q952@Pytk+wjhRDSrcky=P@6DL~Tu{l0;2q zp-$Hz%*GN_CWENIEw!lnvzKTn(o;ymTI+F%7e-++eLrdiA^Zi8;(XjgWoZF-P~tiT zE0I05Gq?~hqcSveLL#8ms0_b?s*T18)-b14j_0+8XIpLX>}=@Jx|?TjybqtA9Sx&X zvpl;Se5u1dyW+2=W_Ub}4NYw_JbU72+Wejtn;EVvj}$nOK#i}?7Y&pvPI7Z+ED{0!nmLKW4a1+=T9jz7r2 z{%D{s6p4oX5huLBi3URvht8rvG=4I7t*3o)p?653cd%3J9X8OLU*v6gJTEPEK%sYF zVewGMJ9Jo4d}ZEmJz~B}Um4-J!IaagA;f^f4TTxmS@7RrZ{H^{1v@Sh<%RMsDIHc$__U+K4p(VGTuXH2rXYojBvFBgNf0~W} diff --git a/helpdesk/locale/es_CO/LC_MESSAGES/django.po b/helpdesk/locale/es_CO/LC_MESSAGES/django.po index 4ce8ed0e..c74554c7 100644 --- a/helpdesk/locale/es_CO/LC_MESSAGES/django.po +++ b/helpdesk/locale/es_CO/LC_MESSAGES/django.po @@ -3,13 +3,14 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: # Oscar Javier Moreno Rey , 2011 msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Spanish (Colombia) (http://www.transifex.com/projects/p/django-helpdesk/language/es_CO/)\n" "MIME-Version: 1.0\n" @@ -18,1050 +19,1149 @@ msgstr "" "Language: es_CO\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "Cola" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "Resumen del problema" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "Correo electrónico remitente" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "Este correo recibirá copias de todas las actualizaciones públicas a este ticket." -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "Descripción del asunto" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "Propietario del caso" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "Si selecionó un dueño diferente a usted, él será notificado por correo electrónico de inmediato acerca de los detalles de este ticket." -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "Prioridad" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "Por favor seleccione una prioridad cuidadosamente. Si no está seguro, marquela como '3'." -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "Adjuntar archivo" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "Puede adjuntar como archivo un documento o una captura de pantalla a este ticket." -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "Etiquetas" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "Palabras separadas por espacios o frases separadas por comas. Estas deben comunicar características significativas del ticket." - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "Ticket abierto" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "Ticket abierto y asignado a %(name)s" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "Resumen de su petición" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "Su correo electrónico" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "Le informaremos vía correo electrónico cuando su ticket sea actualizado." -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "Descripción de su asunto" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "Por favor sea lo más descriptivo posible, incluyendo cualquier detalle que podamos necesitar para atender su petición." -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "Urgencia" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "Por favor seleccione una prioridad cuidadosamente." -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "Ticket abierto vía web" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "Mostrar listado de tickets al inicio?" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "Desplegar listado de tickets al iniciar sesión? De lo contrario el dashboard será mostrado." -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "Notificarme por correo electrónico cuando el ticket cambie?" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "Si usted es el propietario del ticket y es cambiado vía web por alguien, desea recibir un correo electrónico?" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "Enviarme correo electrónico cuando un ticket sea asignado?" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "Si le asignan un ticket vía web, desea recibir un correo electrónico?" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "Enviarme correo electrónico cuando un ticket es cambiado a través del API?" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "Si un ticket es alterado a través del API, desea recibir un correo electrónico?" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "Número de tickets a mostrar por página" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "Cuántos tickets desea ver en la página Listado de Tickets?" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "Usar mi correo electrónico cuando se envíen tickets?" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "Cuando envíe un ticket, desea que su correo electrónico sea usado como remitente? Puede escribir diferentes direcciones de correo electrónico cuando ingrese un ticket si lo necesita, esta opción solo cambia la dirección por defecto." -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "Título" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "Slug" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "Este slug es usado cuando se crea el identificador del ticket. Una vez definido, es mejor no cambiarlo para evitar inconvenientes con los correos electrónicos." -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "Dirección de correo electrónico" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "Todo el correo saliente para esta cola usará esta dirección de correo electrónico. Si usa IMAP o POP3, esta debería ser la dirección de correo asociada a ese buzón." -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "Local" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "Local de esta cola. Toda la correspondencia dentro de esta cola estará en éste lenguaje." -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "Permitir envíos públicos?" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "Esta cola debería aparecer listada en el formulario de envios?" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "Permitir envío del correo electrónico?" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "Desea solicitar correo electrónico para los nuevos tickets?" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "Días de priorización" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "Para tickets no atendidos, cómo desea incrementar su prioridad? Asigne 0 para no priorizar." -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "Dirección CC de nuevo ticket" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "Dirección CC de ticket actualizado" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "Tipo de buzón" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "POP 3" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "IMAP" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "Tipo de servidor para creación de tickets automáticamente desde un correo electrónico - IMAP y POP3 son soportados." -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "Nombre de la máquina" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "Dirección del servidor de correo - entre un nombre de dominio o una dirección IP. Puede ser \"localhost\"." -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "Puerto" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "Numero de puerto para acceder al correo electrónico. Por defecto para POP3 es \"110\" y para IMAP es \"143\". Puede cambiar para algunos servidores. En blanco para valor por defecto." -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "Usar SSL para correo electrónico?" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "Usar SSL para IMAP o POP3- por defecto los puertos usando SSL son 993 para IMAP y 995 para POP3." -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "Usuario" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "Usuario para acceder a este buzón." -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "Contraseña" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "Contraseña para el usuario" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "Directorio IMAP" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "Si está usando IMAP, de qué directorio desea obtener los mensajes? Esto le permite usar una cuenta IMAP con multiples colas, filtrando mensajes en su servidor IMAP dentro de directorios separados. Por defecto: Bandeja de entrada" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "Intervalo para revisión de correo electrónico" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "Cada cuanto desea revisar este buzón de correo? (en Minutos)" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "Abierto" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "Reabierto" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "Resuelto" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "Cerrado" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "1. Critica" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "2. Alta" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "3. Normal" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "4. Baja" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "5. Muy baja" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "Creado" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "Fecha de creación" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "Modificado" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "Fecha de modificación más reciente" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "Remitente" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "El remitente recibirá un correo electrónico para el seguimiento de esta tarea." -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "Estado" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "En espera" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "Si un ticket está en espera, no será priorizado automáticamente." -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "Descripción" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "El contenido de la solicitud de los clientes." -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "Respuesta" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "La respuesta que se le ha dado al cliente por nuestro personal." -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "1 = Prioridad máxima 5 = Prioridad mínima" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "Fecha de la última priorización del ticket - actualizado por management/commands/escalate_tickets.py" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "Sin asignar" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "- En espera" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "Fecha" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "Comentario" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "Público" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "Los tickets públicos son visibles por el remitente y por todo el personal, mientras que los privados son visibles solamente por el personal." -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "Nuevo estado" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "Si el estado cambió, a qué cambió?" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "Campo" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "Valor antiguo" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "Valor nuevo" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "eliminado" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "marcado como %s" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "cambiado de \"%(old_value)s\" a \"%(new_value)s\"" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "Archivo" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "Nombre de archivo" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "Tipo MIME" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "Tamaño" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "Tamaño del archivo en bytes" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "Deje en blanco para permitir que esta respuesta sea usada para todas las colas o seleccione aquellas para las que desea limitar esta respuesta." -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "Nombre" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "Usado solamente para ayudar al usuario a seleccionar una respuesta - no es visible para el usuario." -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "Cuerpo" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "Contexto disponible: {{ ticket }} objeto de ticket (Ej: {{ ticket.title }}); {{ queue }} - la cola; y {{ user }} - el usuario actual." -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "Deje en blanco para que esta ejecución sea aplicada a todas las colas o seleccione todas aquellas sobre las cuales desea ejecutar esta entrada." -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "Fecha en la cual no se realizará priorización" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "Nombre de plantilla" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "Asunto" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "Se agregará el prefijo \"[ticket.ticket] ticket.title\". Recomendamos algo simple como \"(Actualizado)\" o \"(Cerrado)\" - igual al contexto que está disponible como en el texto plano abajo." -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "Encabezado" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "Para correos en HTML, este será el encabezado en la parte superior del correo - igual al contexto que está disponible como en el texto plano abajo " -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "Texto plano" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "El contexto dsponible para usted incluye {{ ticket }}, {{ cola }} y dependiendo del motivo: {{ resolution }} or {{ comment }}." -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "HTML" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "El mismo contexto está disponible aquí como en el texto plano de arriba." -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 +#: models.py:806 +msgid "e-mail template" +msgstr "" + +#: models.py:807 +msgid "e-mail templates" +msgstr "" + +#: models.py:834 +msgid "Knowledge base category" +msgstr "" + +#: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 msgid "Category" msgstr "Categoría" -#: models.py:826 +#: models.py:858 msgid "Question" msgstr "Pregunta" -#: models.py:830 +#: models.py:862 msgid "Answer" msgstr "Respuesta" -#: models.py:834 +#: models.py:866 msgid "Votes" msgstr "Votos" -#: models.py:835 +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "Total de votos emitidos para este artículo" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "Votos positivos" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "Número de votos positivos para este artículo." -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "Ultima actualización" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "La fecha más reciente en la que esta pregunta fué cambiada." -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "Sin clasificar" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "Nombre de la solicitud" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "Nombre designado por el usuario para esta solicitud" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "Compartir con otros usuarios?" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "Otros usuarios deberían ver esta solicitud?" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "Buscar solicitud" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "Objeto de solicitud literal. Tenga cuidado al cambiarla. " -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "Diccionario de preferencias" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "Esta es una representación codificada en base64 literalmente del diccionario de Python. No la cambie por el administrador." -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "Deje en blanco para que este correo sea ignorado en todas las colas o seleccione las colas en las que desea ignorarlo." -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "Fecha en la que este correo fue agregado" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "Ingrese la dirección de correo electrónico completa o porciones con wildcards. Ej: *@domain.com o postmaster@*." -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "Almacenar correos en el buzón?" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "Desea almacenar correos de esta dirección en el buzón? Si no escoge esta opción, los correos de esta dirección serán eliminados." -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "Usuarios interesados en recibir actualizaciones de este ticket." -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "Para seguidores no registrados ingrese el correo electrónico." -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "Puede ver el ticket?" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "Este CC puede ingresar para ver los detalles de este ticket?" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "Puede actualzar el ticket?" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "Este CC puede actualizar el ticket?" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "Ticket priorizado después de %s days" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "Creado a través de correo electrónico" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "Remitente desconocido" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "Texto plano para el cuerpo del correo no disponible. Por favor revise " -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "email_html_body.html." -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "Correo recibido de %(sender_email)s" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "Ticket Re-abierto por correo recibido de %(sender_email)s" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr " (Actualizado)" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1069,21 +1169,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1091,136 +1195,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1241,16 +1385,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1285,7 +1425,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1295,12 +1435,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1311,8 +1451,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1321,7 +1461,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1329,88 +1469,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1424,74 +1558,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "Etiquetas" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1534,6 +1675,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1591,15 +1736,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1607,12 +1752,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1651,77 +1792,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1824,263 +1969,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2088,15 +2226,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2117,116 +2253,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2236,86 +2357,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/fa_IR/LC_MESSAGES/django.mo b/helpdesk/locale/fa_IR/LC_MESSAGES/django.mo index d5e3c285e1db52fa0a9763f635436dc68eb12d50..72bfa1f7bcb414cfa6bfd718ad824452bb1b869c 100644 GIT binary patch delta 63 zcmbQrGL>b*4ighy19M#?GX+BvD?<})10w?it^j}CpwzO=;>`R!U6;g?R4WA|14E!X R3ta<41p`Yf(~WO5837%J5byv1 delta 63 zcmbQrGL>b*4ih6?0}EXPa|I&`R!U6;g?R4bsQp|P%k RiLQ~Qf`O%#;l?+bi~t-+5b6K` diff --git a/helpdesk/locale/fa_IR/LC_MESSAGES/django.po b/helpdesk/locale/fa_IR/LC_MESSAGES/django.po index 4d2407f9..ce15641b 100644 --- a/helpdesk/locale/fa_IR/LC_MESSAGES/django.po +++ b/helpdesk/locale/fa_IR/LC_MESSAGES/django.po @@ -3,12 +3,13 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Persian (Iran) (http://www.transifex.com/projects/p/django-helpdesk/language/fa_IR/)\n" "MIME-Version: 1.0\n" @@ -17,1050 +18,1149 @@ msgstr "" "Language: fa_IR\n" "Plural-Forms: nplurals=1; plural=0;\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "" -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "" -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Category" +#: models.py:806 +msgid "e-mail template" msgstr "" -#: models.py:826 -msgid "Question" -msgstr "" - -#: models.py:830 -msgid "Answer" +#: models.py:807 +msgid "e-mail templates" msgstr "" #: models.py:834 -msgid "Votes" +msgid "Knowledge base category" msgstr "" #: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "" -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "" -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1068,21 +1168,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1090,136 +1194,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1240,16 +1384,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1284,7 +1424,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1294,12 +1434,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1310,8 +1450,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1320,7 +1460,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1328,88 +1468,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1423,74 +1557,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1533,6 +1674,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1590,15 +1735,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1606,12 +1751,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1650,77 +1791,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1823,263 +1968,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2087,15 +2225,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2116,116 +2252,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2235,86 +2356,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/fi/LC_MESSAGES/django.mo b/helpdesk/locale/fi/LC_MESSAGES/django.mo index 8c058bf963c13404f9222cf5782075fba9962886..bf50b01c8bc9c129f35183d06dd3a40b93974cd5 100644 GIT binary patch delta 63 zcmeBY>1Ua+!^A|_z+BhJOu^8^%FsmHz{tRWE5KhjD77rJI5R&_*Cnwe)k?w0z!0d; RLf61h!NAhWbmJRkMgSU;5Z(X) delta 63 zcmeBY>1Ua+!^B9}z(Uu+T*1h|%EUn1(7?ceE5KhjD77rJI5R&_*Cnwe)e0zSXsl~s RqHAQSU|?xwxbclLBLEpx5ZC|! diff --git a/helpdesk/locale/fi/LC_MESSAGES/django.po b/helpdesk/locale/fi/LC_MESSAGES/django.po index d7edd1e6..952ce72b 100644 --- a/helpdesk/locale/fi/LC_MESSAGES/django.po +++ b/helpdesk/locale/fi/LC_MESSAGES/django.po @@ -3,12 +3,13 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Finnish (http://www.transifex.com/projects/p/django-helpdesk/language/fi/)\n" "MIME-Version: 1.0\n" @@ -17,1050 +18,1149 @@ msgstr "" "Language: fi\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "" -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "" -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Category" +#: models.py:806 +msgid "e-mail template" msgstr "" -#: models.py:826 -msgid "Question" -msgstr "" - -#: models.py:830 -msgid "Answer" +#: models.py:807 +msgid "e-mail templates" msgstr "" #: models.py:834 -msgid "Votes" +msgid "Knowledge base category" msgstr "" #: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "" -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "" -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1068,21 +1168,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1090,136 +1194,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1240,16 +1384,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1284,7 +1424,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1294,12 +1434,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1310,8 +1450,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1320,7 +1460,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1328,88 +1468,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1423,74 +1557,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1533,6 +1674,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1590,15 +1735,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1606,12 +1751,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1650,77 +1791,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1823,263 +1968,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2087,15 +2225,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2116,116 +2252,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2235,86 +2356,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/hr/LC_MESSAGES/django.mo b/helpdesk/locale/hr/LC_MESSAGES/django.mo new file mode 100644 index 0000000000000000000000000000000000000000..7b412fd7ce0ddc8f88355880e72124529629dee1 GIT binary patch literal 600 zcmZWl+invv5Dk~7edM`9g9KHp;@DmSY@KXDgjT9V#41{NceC!U%f_~BFDX)ggWuy@ z7$>C_aHM0;$Y(rf=GT+QKSziM$UWq9HHBSRnirgvC5Qce sNFjSxat`l+0je=SDf2&1vvQKcgRN}F8Qk3LN>IZNv4&$!KFvnI0ea-G9RL6T literal 0 HcmV?d00001 diff --git a/helpdesk/locale/hr/LC_MESSAGES/django.po b/helpdesk/locale/hr/LC_MESSAGES/django.po new file mode 100644 index 00000000..a45c4ddb --- /dev/null +++ b/helpdesk/locale/hr/LC_MESSAGES/django.po @@ -0,0 +1,2393 @@ +# django-helpdesk English language translation +# Copyright (C) 2011 Ross Poulton +# This file is distributed under the same license as the django-helpdesk package. +# +# Translators: +# Translators: +msgid "" +msgstr "" +"Project-Id-Version: django-helpdesk\n" +"Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" +"Last-Translator: Ross Poulton \n" +"Language-Team: Croatian (http://www.transifex.com/projects/p/django-helpdesk/language/hr/)\n" +"MIME-Version: 1.0\n" +"Content-Type: text/plain; charset=UTF-8\n" +"Content-Transfer-Encoding: 8bit\n" +"Language: hr\n" +"Plural-Forms: nplurals=3; plural=n%10==1 && n%100!=11 ? 0 : n%10>=2 && n%10<=4 && (n%100<10 || n%100>=20) ? 1 : 2;\n" + +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 +msgid "Queue" +msgstr "" + +#: forms.py:137 +msgid "Summary of the problem" +msgstr "" + +#: forms.py:142 +msgid "Submitter E-Mail Address" +msgstr "" + +#: forms.py:144 +msgid "" +"This e-mail address will receive copies of all public updates to this " +"ticket." +msgstr "" + +#: forms.py:150 +msgid "Description of Issue" +msgstr "" + +#: forms.py:157 +msgid "Case owner" +msgstr "" + +#: forms.py:158 +msgid "" +"If you select an owner other than yourself, they'll be e-mailed details of " +"this ticket immediately." +msgstr "" + +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 +msgid "Priority" +msgstr "" + +#: forms.py:167 +msgid "Please select a priority carefully. If unsure, leave it as '3'." +msgstr "" + +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 +msgid "Due on" +msgstr "" + +#: forms.py:186 forms.py:370 +msgid "Attach File" +msgstr "" + +#: forms.py:187 forms.py:371 +msgid "You can attach a file such as a document or screenshot to this ticket." +msgstr "" + +#: forms.py:240 +msgid "Ticket Opened" +msgstr "" + +#: forms.py:247 +#, python-format +msgid "Ticket Opened & Assigned to %(name)s" +msgstr "" + +#: forms.py:337 +msgid "Summary of your query" +msgstr "" + +#: forms.py:342 +msgid "Your E-Mail Address" +msgstr "" + +#: forms.py:343 +msgid "We will e-mail you when your ticket is updated." +msgstr "" + +#: forms.py:348 +msgid "Description of your issue" +msgstr "" + +#: forms.py:350 +msgid "" +"Please be as descriptive as possible, including any details we may need to " +"address your query." +msgstr "" + +#: forms.py:358 +msgid "Urgency" +msgstr "" + +#: forms.py:359 +msgid "Please select a priority carefully." +msgstr "" + +#: forms.py:419 +msgid "Ticket Opened Via Web" +msgstr "" + +#: forms.py:486 +msgid "Show Ticket List on Login?" +msgstr "" + +#: forms.py:487 +msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." +msgstr "" + +#: forms.py:492 +msgid "E-mail me on ticket change?" +msgstr "" + +#: forms.py:493 +msgid "" +"If you're the ticket owner and the ticket is changed via the web by somebody" +" else, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:498 +msgid "E-mail me when assigned a ticket?" +msgstr "" + +#: forms.py:499 +msgid "" +"If you are assigned a ticket via the web, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:504 +msgid "E-mail me when a ticket is changed via the API?" +msgstr "" + +#: forms.py:505 +msgid "If a ticket is altered by the API, do you want to receive an e-mail?" +msgstr "" + +#: forms.py:510 +msgid "Number of tickets to show per page" +msgstr "" + +#: forms.py:511 +msgid "How many tickets do you want to see on the Ticket List page?" +msgstr "" + +#: forms.py:518 +msgid "Use my e-mail address when submitting tickets?" +msgstr "" + +#: forms.py:519 +msgid "" +"When you submit a ticket, do you want to automatically use your e-mail " +"address as the submitter address? You can type a different e-mail address " +"when entering the ticket if needed, this option only changes the default." +msgstr "" + +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 +msgid "Title" +msgstr "" + +#: models.py:40 models.py:822 models.py:1206 +msgid "Slug" +msgstr "" + +#: models.py:41 +msgid "" +"This slug is used when building ticket ID's. Once set, try not to change it " +"or e-mailing may get messy." +msgstr "" + +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 +#: templates/helpdesk/email_ignore_list.html:13 +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "E-Mail Address" +msgstr "" + +#: models.py:49 +msgid "" +"All outgoing e-mails for this queue will use this e-mail address. If you use" +" IMAP or POP3, this should be the e-mail address for that mailbox." +msgstr "" + +#: models.py:55 models.py:794 +msgid "Locale" +msgstr "" + +#: models.py:59 +msgid "" +"Locale of this queue. All correspondence in this queue will be in this " +"language." +msgstr "" + +#: models.py:63 +msgid "Allow Public Submission?" +msgstr "" + +#: models.py:66 +msgid "Should this queue be listed on the public submission form?" +msgstr "" + +#: models.py:71 +msgid "Allow E-Mail Submission?" +msgstr "" + +#: models.py:74 +msgid "Do you want to poll the e-mail box below for new tickets?" +msgstr "" + +#: models.py:79 +msgid "Escalation Days" +msgstr "" + +#: models.py:82 +msgid "" +"For tickets which are not held, how often do you wish to increase their " +"priority? Set to 0 for no escalation." +msgstr "" + +#: models.py:87 +msgid "New Ticket CC Address" +msgstr "" + +#: models.py:91 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all new tickets created for this queue. Enter a comma between multiple " +"e-mail addresses." +msgstr "" + +#: models.py:97 +msgid "Updated Ticket CC Address" +msgstr "" + +#: models.py:101 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all activity (new tickets, closed tickets, updates, reassignments, etc) for " +"this queue. Separate multiple addresses with a comma." +msgstr "" + +#: models.py:108 +msgid "E-Mail Box Type" +msgstr "" + +#: models.py:110 +msgid "POP 3" +msgstr "" + +#: models.py:110 +msgid "IMAP" +msgstr "" + +#: models.py:113 +msgid "" +"E-Mail server type for creating tickets automatically from a mailbox - both " +"POP3 and IMAP are supported." +msgstr "" + +#: models.py:118 +msgid "E-Mail Hostname" +msgstr "" + +#: models.py:122 +msgid "" +"Your e-mail server address - either the domain name or IP address. May be " +"\"localhost\"." +msgstr "" + +#: models.py:127 +msgid "E-Mail Port" +msgstr "" + +#: models.py:130 +msgid "" +"Port number to use for accessing e-mail. Default for POP3 is \"110\", and " +"for IMAP is \"143\". This may differ on some servers. Leave it blank to use " +"the defaults." +msgstr "" + +#: models.py:136 +msgid "Use SSL for E-Mail?" +msgstr "" + +#: models.py:139 +msgid "" +"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " +"993 for IMAP and 995 for POP3." +msgstr "" + +#: models.py:144 +msgid "E-Mail Username" +msgstr "" + +#: models.py:148 +msgid "Username for accessing this mailbox." +msgstr "" + +#: models.py:152 +msgid "E-Mail Password" +msgstr "" + +#: models.py:156 +msgid "Password for the above username" +msgstr "" + +#: models.py:160 +msgid "IMAP Folder" +msgstr "" + +#: models.py:164 +msgid "" +"If using IMAP, what folder do you wish to fetch messages from? This allows " +"you to use one IMAP account for multiple queues, by filtering messages on " +"your IMAP server into separate folders. Default: INBOX." +msgstr "" + +#: models.py:171 +msgid "E-Mail Check Interval" +msgstr "" + +#: models.py:172 +msgid "How often do you wish to check this mailbox? (in Minutes)" +msgstr "" + +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 +msgid "Open" +msgstr "" + +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 +msgid "Reopened" +msgstr "" + +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 +msgid "Resolved" +msgstr "" + +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 +msgid "Closed" +msgstr "" + +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 +msgid "Duplicate" +msgstr "" + +#: models.py:253 +msgid "1. Critical" +msgstr "" + +#: models.py:254 +msgid "2. High" +msgstr "" + +#: models.py:255 +msgid "3. Normal" +msgstr "" + +#: models.py:256 +msgid "4. Low" +msgstr "" + +#: models.py:257 +msgid "5. Very Low" +msgstr "" + +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 +msgid "Created" +msgstr "" + +#: models.py:273 +msgid "Date this ticket was first created" +msgstr "" + +#: models.py:277 +msgid "Modified" +msgstr "" + +#: models.py:279 +msgid "Date this ticket was most recently changed." +msgstr "" + +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 +msgid "Submitter E-Mail" +msgstr "" + +#: models.py:286 +msgid "" +"The submitter will receive an email for all public follow-ups left for this " +"task." +msgstr "" + +#: models.py:295 +msgid "Assigned to" +msgstr "" + +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 +msgid "Status" +msgstr "" + +#: models.py:305 +msgid "On Hold" +msgstr "" + +#: models.py:308 +msgid "If a ticket is on hold, it will not automatically be escalated." +msgstr "" + +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 +msgid "Description" +msgstr "" + +#: models.py:316 +msgid "The content of the customers query." +msgstr "" + +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Resolution" +msgstr "" + +#: models.py:323 +msgid "The resolution provided to the customer by our staff." +msgstr "" + +#: models.py:331 +msgid "1 = Highest Priority, 5 = Low Priority" +msgstr "" + +#: models.py:344 +msgid "" +"The date this ticket was last escalated - updated automatically by " +"management/commands/escalate_tickets.py." +msgstr "" + +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 +msgid "Unassigned" +msgstr "" + +#: models.py:392 +msgid " - On Hold" +msgstr "" + +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 +#: templates/helpdesk/public_view_form.html:12 +msgid "Ticket" +msgstr "" + +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 +msgid "Date" +msgstr "" + +#: models.py:510 views/staff.py:390 +msgid "Comment" +msgstr "" + +#: models.py:516 +msgid "Public" +msgstr "" + +#: models.py:519 +msgid "" +"Public tickets are viewable by the submitter and all staff, but non-public " +"tickets can only be seen by staff." +msgstr "" + +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 +msgid "User" +msgstr "" + +#: models.py:531 templates/helpdesk/ticket.html:135 +msgid "New Status" +msgstr "" + +#: models.py:535 +msgid "If the status was changed, what was it changed to?" +msgstr "" + +#: models.py:542 models.py:566 models.py:628 +msgid "Follow-up" +msgstr "" + +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 +msgid "Field" +msgstr "" + +#: models.py:575 +msgid "Old Value" +msgstr "" + +#: models.py:581 +msgid "New Value" +msgstr "" + +#: models.py:589 +msgid "removed" +msgstr "" + +#: models.py:591 +#, python-format +msgid "set to %s" +msgstr "" + +#: models.py:593 +#, python-format +msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" +msgstr "" + +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 +msgid "File" +msgstr "" + +#: models.py:637 +msgid "Filename" +msgstr "" + +#: models.py:642 +msgid "MIME Type" +msgstr "" + +#: models.py:647 +msgid "Size" +msgstr "" + +#: models.py:648 +msgid "Size of this file in bytes" +msgstr "" + +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 +msgid "" +"Leave blank to allow this reply to be used for all queues, or select those " +"queues you wish to limit this reply to." +msgstr "" + +#: models.py:690 models.py:733 models.py:1042 +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Name" +msgstr "" + +#: models.py:692 +msgid "" +"Only used to assist users with selecting a reply - not shown to the user." +msgstr "" + +#: models.py:697 +msgid "Body" +msgstr "" + +#: models.py:698 +msgid "" +"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " +"queue }} - The queue; and {{ user }} - the current user." +msgstr "" + +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 +msgid "" +"Leave blank for this exclusion to be applied to all queues, or select those " +"queues you wish to exclude with this entry." +msgstr "" + +#: models.py:739 +msgid "Date on which escalation should not happen" +msgstr "" + +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 +msgid "Template Name" +msgstr "" + +#: models.py:765 +msgid "Subject" +msgstr "" + +#: models.py:767 +msgid "" +"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " +"something simple such as \"(Updated\") or \"(Closed)\" - the same context is" +" available as in plain_text, below." +msgstr "" + +#: models.py:773 +msgid "Heading" +msgstr "" + +#: models.py:775 +msgid "" +"In HTML e-mails, this will be the heading at the top of the email - the same" +" context is available as in plain_text, below." +msgstr "" + +#: models.py:781 +msgid "Plain Text" +msgstr "" + +#: models.py:782 +msgid "" +"The context available to you includes {{ ticket }}, {{ queue }}, and " +"depending on the time of the call: {{ resolution }} or {{ comment }}." +msgstr "" + +#: models.py:788 +msgid "HTML" +msgstr "" + +#: models.py:789 +msgid "The same context is available here as in plain_text, above." +msgstr "" + +#: models.py:798 +msgid "Locale of this template." +msgstr "" + +#: models.py:806 +msgid "e-mail template" +msgstr "" + +#: models.py:807 +msgid "e-mail templates" +msgstr "" + +#: models.py:834 +msgid "Knowledge base category" +msgstr "" + +#: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 +msgid "Total number of votes cast for this item" +msgstr "" + +#: models.py:872 +msgid "Positive Votes" +msgstr "" + +#: models.py:873 +msgid "Number of votes for this item which were POSITIVE." +msgstr "" + +#: models.py:878 +msgid "Last Updated" +msgstr "" + +#: models.py:879 +msgid "The date on which this question was most recently changed." +msgstr "" + +#: models.py:893 +msgid "Unrated" +msgstr "" + +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 +msgid "Query Name" +msgstr "" + +#: models.py:928 +msgid "User-provided name for this query" +msgstr "" + +#: models.py:932 +msgid "Shared With Other Users?" +msgstr "" + +#: models.py:935 +msgid "Should other users see this query?" +msgstr "" + +#: models.py:939 +msgid "Search Query" +msgstr "" + +#: models.py:940 +msgid "Pickled query object. Be wary changing this." +msgstr "" + +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 +msgid "Settings Dictionary" +msgstr "" + +#: models.py:967 +msgid "" +"This is a base64-encoded representation of a pickled Python dictionary. Do " +"not change this field via the admin." +msgstr "" + +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 +msgid "" +"Leave blank for this e-mail to be ignored on all queues, or select those " +"queues you wish to ignore this e-mail for." +msgstr "" + +#: models.py:1048 +msgid "Date on which this e-mail address was added" +msgstr "" + +#: models.py:1056 +msgid "" +"Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " +"postmaster@*." +msgstr "" + +#: models.py:1061 +msgid "Save Emails in Mailbox?" +msgstr "" + +#: models.py:1064 +msgid "" +"Do you want to save emails from this address in the mailbox? If this is " +"unticked, emails from this address will be deleted." +msgstr "" + +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 +msgid "User who wishes to receive updates for this ticket." +msgstr "" + +#: models.py:1132 +msgid "For non-user followers, enter their e-mail address" +msgstr "" + +#: models.py:1136 +msgid "Can View Ticket?" +msgstr "" + +#: models.py:1138 +msgid "Can this CC login to view the ticket details?" +msgstr "" + +#: models.py:1142 +msgid "Can Update Ticket?" +msgstr "" + +#: models.py:1144 +msgid "Can this CC login and update the ticket?" +msgstr "" + +#: models.py:1175 +msgid "Field Name" +msgstr "" + +#: models.py:1176 +msgid "" +"As used in the database and behind the scenes. Must be unique and consist of" +" only lowercase letters with no punctuation." +msgstr "" + +#: models.py:1181 +msgid "Label" +msgstr "" + +#: models.py:1183 +msgid "The display label for this field" +msgstr "" + +#: models.py:1187 +msgid "Help Text" +msgstr "" + +#: models.py:1188 +msgid "Shown to the user when editing the ticket" +msgstr "" + +#: models.py:1194 +msgid "Character (single line)" +msgstr "" + +#: models.py:1195 +msgid "Text (multi-line)" +msgstr "" + +#: models.py:1196 +msgid "Integer" +msgstr "" + +#: models.py:1197 +msgid "Decimal" +msgstr "" + +#: models.py:1198 +msgid "List" +msgstr "" + +#: models.py:1199 +msgid "Boolean (checkbox yes/no)" +msgstr "" + +#: models.py:1201 +msgid "Time" +msgstr "" + +#: models.py:1202 +msgid "Date & Time" +msgstr "" + +#: models.py:1204 +msgid "URL" +msgstr "" + +#: models.py:1205 +msgid "IP Address" +msgstr "" + +#: models.py:1210 +msgid "Data Type" +msgstr "" + +#: models.py:1212 +msgid "Allows you to restrict the data entered into this field" +msgstr "" + +#: models.py:1217 +msgid "Maximum Length (characters)" +msgstr "" + +#: models.py:1223 +msgid "Decimal Places" +msgstr "" + +#: models.py:1224 +msgid "Only used for decimal fields" +msgstr "" + +#: models.py:1230 +msgid "Add empty first choice to List?" +msgstr "" + +#: models.py:1232 +msgid "" +"Only for List: adds an empty first entry to the choices list, which enforces" +" that the user makes an active choice." +msgstr "" + +#: models.py:1236 +msgid "List Values" +msgstr "" + +#: models.py:1237 +msgid "For list fields only. Enter one option per line." +msgstr "" + +#: models.py:1243 +msgid "Ordering" +msgstr "" + +#: models.py:1244 +msgid "Lower numbers are displayed first; higher numbers are listed later" +msgstr "" + +#: models.py:1258 +msgid "Required?" +msgstr "" + +#: models.py:1259 +msgid "Does the user have to enter a value for this field?" +msgstr "" + +#: models.py:1263 +msgid "Staff Only?" +msgstr "" + +#: models.py:1264 +msgid "" +"If this is ticked, then the public submission form will NOT show this field" +msgstr "" + +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 +msgid "Depends On Ticket" +msgstr "" + +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 +msgid "" +"Check for user without django-helpdesk UserSettings and create settings if " +"required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " +"suit your situation." +msgstr "" + +#: management/commands/escalate_tickets.py:148 +#, python-format +msgid "Ticket escalated after %s days" +msgstr "" + +#: management/commands/get_email.py:158 +msgid "Created from e-mail" +msgstr "" + +#: management/commands/get_email.py:162 +msgid "Unknown Sender" +msgstr "" + +#: management/commands/get_email.py:216 +msgid "" +"No plain-text email body available. Please see attachment " +"email_html_body.html." +msgstr "" + +#: management/commands/get_email.py:220 +msgid "email_html_body.html" +msgstr "" + +#: management/commands/get_email.py:263 +#, python-format +msgid "E-Mail Received from %(sender_email)s" +msgstr "" + +#: management/commands/get_email.py:271 +#, python-format +msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" +msgstr "" + +#: management/commands/get_email.py:329 +msgid " (Reopened)" +msgstr "" + +#: management/commands/get_email.py:331 +msgid " (Updated)" +msgstr "" + +#: templates/helpdesk/attribution.html:2 +msgid "" +"django-helpdesk." +msgstr "" + +#: templates/helpdesk/base.html:10 +msgid "Powered by django-helpdesk" +msgstr "" + +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 +msgid "My Open Tickets" +msgstr "" + +#: templates/helpdesk/base.html:21 +msgid "All Recent Activity" +msgstr "" + +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/rss_list.html:15 +msgid "Unassigned Tickets" +msgstr "" + +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 +msgid "Helpdesk" +msgstr "" + +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 +msgid "RSS Icon" +msgstr "" + +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/rss_list.html.py:4 +msgid "RSS Feeds" +msgstr "" + +#: templates/helpdesk/base.html:63 +msgid "API" +msgstr "" + +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 +msgid "System Settings" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:3 +#: templates/helpdesk/ticket_list.html:146 +msgid "Delete Saved Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 +#, python-format +msgid "" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:11 +msgid "" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 +msgid "No, Don't Delete It" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 +msgid "Yes - Delete It" +msgstr "" + +#: templates/helpdesk/create_ticket.html:3 +msgid "Create Ticket" +msgstr "" + +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" +msgstr "" + +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." +msgstr "" + +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 +msgid "Submit Ticket" +msgstr "" + +#: templates/helpdesk/dashboard.html:2 +msgid "Helpdesk Dashboard" +msgstr "" + +#: templates/helpdesk/dashboard.html:9 +msgid "" +"Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " +"submitted by you, tickets you are working on, and those tickets that have no" +" owner." +msgstr "" + +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" +msgstr "" + +#: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 +msgid "All Tickets submitted by you" +msgstr "" + +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 +msgid "Pr" +msgstr "" + +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 +msgid "Last Update" +msgstr "" + +#: templates/helpdesk/dashboard.html:77 +msgid "Open Tickets assigned to you (you are working on this ticket)" +msgstr "" + +#: templates/helpdesk/dashboard.html:92 +msgid "You have no tickets assigned to you." +msgstr "" + +#: templates/helpdesk/dashboard.html:99 +msgid "(pick up a ticket if you start to work on it)" +msgstr "" + +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 +msgid "Take" +msgstr "" + +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/email_ignore_list.html:13 +#: templates/helpdesk/email_ignore_list.html:23 +#: templates/helpdesk/ticket_cc_list.html:15 +#: templates/helpdesk/ticket_cc_list.html:23 +#: templates/helpdesk/ticket_list.html:262 +msgid "Delete" +msgstr "" + +#: templates/helpdesk/dashboard.html:114 +msgid "There are no unassigned tickets." +msgstr "" + +#: templates/helpdesk/dashboard.html:123 +msgid "Closed & resolved Tickets you used to work on" +msgstr "" + +#: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 +msgid "Delete Ticket" +msgstr "" + +#: templates/helpdesk/delete_ticket.html:8 +#, python-format +msgid "" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:3 +msgid "Edit Ticket" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 +msgid "Save Changes" +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 +#: templates/helpdesk/email_ignore_add.html:23 +msgid "Ignore E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:8 +msgid "" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:3 +msgid "Delete Ignored E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 +msgid "Keep Ignoring It" +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:12 +msgid "Stop Ignoring It" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:3 +#: templates/helpdesk/email_ignore_list.html:12 +msgid "Ignored E-Mail Addresses" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:5 +msgid "" +"\n" +"

Ignored E-Mail Addresses

\n" +"\n" +"

The following e-mail addresses are currently being ignored by the incoming e-mail processor. You can add a new e-mail address to the list or delete any of the items below as required.

" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Date Added" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:13 +msgid "Keep in mailbox?" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:21 +#: templates/helpdesk/ticket_list.html:260 +msgid "All" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:22 +msgid "Keep" +msgstr "" + +#: templates/helpdesk/email_ignore_list.html:29 +msgid "" +"Note: If the 'Keep' option is not selected, emails sent " +"from that address will be deleted permanently." +msgstr "" + +#: templates/helpdesk/followup_edit.html:2 +msgid "Edit followup" +msgstr "" + +#: templates/helpdesk/followup_edit.html:9 +msgid "Edit FollowUp" +msgstr "" + +#: templates/helpdesk/followup_edit.html:14 +msgid "Reassign ticket:" +msgstr "" + +#: templates/helpdesk/followup_edit.html:16 +msgid "Title:" +msgstr "" + +#: templates/helpdesk/followup_edit.html:18 +msgid "Comment:" +msgstr "" + +#: templates/helpdesk/kb_category.html:4 +#: templates/helpdesk/kb_category.html:12 +#, python-format +msgid "Knowledgebase Category: %(kbcat)s" +msgstr "" + +#: templates/helpdesk/kb_category.html:6 +#, python-format +msgid "You are viewing all items in the %(kbcat)s category." +msgstr "" + +#: templates/helpdesk/kb_category.html:13 +msgid "Article" +msgstr "" + +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 +msgid "Knowledgebase" +msgstr "" + +#: templates/helpdesk/kb_index.html:6 +msgid "" +"We have listed a number of knowledgebase articles for your perusal in the " +"following categories. Please check to see if any of these articles address " +"your problem prior to opening a support ticket." +msgstr "" + +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 +msgid "Knowledgebase Categories" +msgstr "" + +#: templates/helpdesk/kb_item.html:4 +#, python-format +msgid "Knowledgebase: %(item)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:16 +#, python-format +msgid "" +"View other %(category_title)s " +"articles, or continue viewing other knowledgebase " +"articles." +msgstr "" + +#: templates/helpdesk/kb_item.html:18 +msgid "Feedback" +msgstr "" + +#: templates/helpdesk/kb_item.html:20 +msgid "" +"We give our users an opportunity to vote for items that they believe have " +"helped them out, in order for us to better serve future customers. We would " +"appreciate your feedback on this article. Did you find it useful?" +msgstr "" + +#: templates/helpdesk/kb_item.html:23 +msgid "This article was useful to me" +msgstr "" + +#: templates/helpdesk/kb_item.html:24 +msgid "This article was not useful to me" +msgstr "" + +#: templates/helpdesk/kb_item.html:27 +msgid "The results of voting by other readers of this article are below:" +msgstr "" + +#: templates/helpdesk/kb_item.html:30 +#, python-format +msgid "Recommendations: %(recommendations)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:31 +#, python-format +msgid "Votes: %(votes)s" +msgstr "" + +#: templates/helpdesk/kb_item.html:32 +#, python-format +msgid "Overall Rating: %(score)s" +msgstr "" + +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 +msgid "Dashboard" +msgstr "" + +#: templates/helpdesk/navigation.html:18 +msgid "New Ticket" +msgstr "" + +#: templates/helpdesk/navigation.html:19 +msgid "Stats" +msgstr "" + +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" +msgstr "" + +#: templates/helpdesk/navigation.html:39 +msgid "Change password" +msgstr "" + +#: templates/helpdesk/navigation.html:50 +msgid "Search..." +msgstr "" + +#: templates/helpdesk/navigation.html:50 +msgid "Enter a keyword, or a ticket number to jump straight to that ticket." +msgstr "" + +#: templates/helpdesk/navigation.html:73 +msgid "Logout" +msgstr "" + +#: templates/helpdesk/navigation.html:73 +msgid "Log In" +msgstr "" + +#: templates/helpdesk/public_change_language.html:2 +#: templates/helpdesk/public_homepage.html:73 +#: templates/helpdesk/public_view_form.html:4 +#: templates/helpdesk/public_view_ticket.html:2 +msgid "View a Ticket" +msgstr "" + +#: templates/helpdesk/public_change_language.html:5 +msgid "Change the display language" +msgstr "" + +#: templates/helpdesk/public_homepage.html:6 +msgid "Knowledgebase Articles" +msgstr "" + +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 +#: templates/helpdesk/public_view_form.html:15 +msgid "Your E-mail Address" +msgstr "" + +#: templates/helpdesk/public_homepage.html:86 +#: templates/helpdesk/public_view_form.html:19 +msgid "View Ticket" +msgstr "" + +#: templates/helpdesk/public_spam.html:4 +msgid "Unable To Open Ticket" +msgstr "" + +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + +#: templates/helpdesk/public_spam.html:6 +msgid "" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." +msgstr "" + +#: templates/helpdesk/public_view_form.html:8 +msgid "Error:" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:9 +#, python-format +msgid "Queue: %(queue_name)s" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 +msgid "Submitted On" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Accept" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 +msgid "Accept and Close" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 +msgid "Follow-Ups" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 +#, python-format +msgid "Changed %(field)s from %(old_value)s to %(new_value)s." +msgstr "" + +#: templates/helpdesk/report_index.html:3 +#: templates/helpdesk/report_index.html:6 +#: templates/helpdesk/report_output.html:3 +#: templates/helpdesk/report_output.html:16 +msgid "Reports & Statistics" +msgstr "" + +#: templates/helpdesk/report_index.html:9 +msgid "You haven't created any tickets yet, so you cannot run any reports." +msgstr "" + +#: templates/helpdesk/report_index.html:13 +msgid "Reports By User" +msgstr "" + +#: templates/helpdesk/report_index.html:15 +#: templates/helpdesk/report_index.html:24 +msgid "by Priority" +msgstr "" + +#: templates/helpdesk/report_index.html:16 +msgid "by Queue" +msgstr "" + +#: templates/helpdesk/report_index.html:17 +#: templates/helpdesk/report_index.html:25 +msgid "by Status" +msgstr "" + +#: templates/helpdesk/report_index.html:18 +#: templates/helpdesk/report_index.html:26 +msgid "by Month" +msgstr "" + +#: templates/helpdesk/report_index.html:22 +msgid "Reports By Queue" +msgstr "" + +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + +#: templates/helpdesk/report_output.html:19 +msgid "" +"You can run this query on filtered data by using one of your saved queries." +msgstr "" + +#: templates/helpdesk/report_output.html:21 +msgid "Select Query:" +msgstr "" + +#: templates/helpdesk/report_output.html:26 +msgid "Filter Report" +msgstr "" + +#: templates/helpdesk/report_output.html:29 +msgid "" +"Want to filter this report to just show a subset of data? Go to the Ticket " +"List, filter your query, and save your query." +msgstr "" + +#: templates/helpdesk/rss_list.html:6 +msgid "" +"The following RSS feeds are available for you to monitor using your " +"preferred RSS software. With the exception of the 'Latest Activity' feed, " +"all feeds provide information only on Open and Reopened cases. This ensures " +"your RSS reader isn't full of information about closed or historical tasks." +msgstr "" + +#: templates/helpdesk/rss_list.html:10 +msgid "" +"A summary of your open tickets - useful for getting alerted to new tickets " +"opened for you" +msgstr "" + +#: templates/helpdesk/rss_list.html:12 +msgid "Latest Activity" +msgstr "" + +#: templates/helpdesk/rss_list.html:13 +msgid "" +"A summary of all helpdesk activity - including comments, emails, " +"attachments, and more" +msgstr "" + +#: templates/helpdesk/rss_list.html:16 +msgid "" +"All unassigned tickets - useful for being alerted to new tickets opened by " +"the public via the web or via e-mail" +msgstr "" + +#: templates/helpdesk/rss_list.html:19 +msgid "" +"These RSS feeds allow you to view a summary of either your own tickets, or " +"all tickets, for each of the queues in your helpdesk. For example, if you " +"manage the staff who utilise a particular queue, this may be used to view " +"new tickets coming into that queue." +msgstr "" + +#: templates/helpdesk/rss_list.html:23 +msgid "Per-Queue Feeds" +msgstr "" + +#: templates/helpdesk/rss_list.html:24 +msgid "All Open Tickets" +msgstr "" + +#: templates/helpdesk/rss_list.html:30 +msgid "Open Tickets" +msgstr "" + +#: templates/helpdesk/system_settings.html:3 +msgid "Change System Settings" +msgstr "" + +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" +msgstr "" + +#: templates/helpdesk/system_settings.html:11 +msgid "E-Mail Ignore list" +msgstr "" + +#: templates/helpdesk/system_settings.html:12 +msgid "Maintain Queues" +msgstr "" + +#: templates/helpdesk/system_settings.html:13 +msgid "Maintain Pre-Set Replies" +msgstr "" + +#: templates/helpdesk/system_settings.html:14 +msgid "Maintain Knowledgebase Categories" +msgstr "" + +#: templates/helpdesk/system_settings.html:15 +msgid "Maintain Knowledgebase Items" +msgstr "" + +#: templates/helpdesk/system_settings.html:16 +msgid "Maintain E-Mail Templates" +msgstr "" + +#: templates/helpdesk/system_settings.html:17 +msgid "Maintain Users" +msgstr "" + +#: templates/helpdesk/ticket.html:2 +msgid "View Ticket Details" +msgstr "" + +#: templates/helpdesk/ticket.html:34 +msgid "Attach another File" +msgstr "" + +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 +msgid "Add Another File" +msgstr "" + +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 +msgid "Private" +msgstr "" + +#: templates/helpdesk/ticket.html:119 +msgid "Respond to this ticket" +msgstr "" + +#: templates/helpdesk/ticket.html:126 +msgid "Use a Pre-set Reply" +msgstr "" + +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 +msgid "" +"Selecting a pre-set reply will over-write your comment below. You can then " +"modify the pre-set reply to your liking before saving this update." +msgstr "" + +#: templates/helpdesk/ticket.html:131 +msgid "Comment / Resolution" +msgstr "" + +#: templates/helpdesk/ticket.html:133 +msgid "" +"You can insert ticket and queue details in your message. For more " +"information, see the context help page." +msgstr "" + +#: templates/helpdesk/ticket.html:136 +msgid "" +"This ticket cannot be resolved or closed until the tickets it depends on are" +" resolved." +msgstr "" + +#: templates/helpdesk/ticket.html:166 +msgid "Is this update public?" +msgstr "" + +#: templates/helpdesk/ticket.html:168 +msgid "" +"If this is public, the submitter will be e-mailed your comment or " +"resolution." +msgstr "" + +#: templates/helpdesk/ticket.html:172 +msgid "Change Further Details »" +msgstr "" + +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 +msgid "Owner" +msgstr "" + +#: templates/helpdesk/ticket.html:182 +msgid "Unassign" +msgstr "" + +#: templates/helpdesk/ticket.html:193 +msgid "Attach File(s) »" +msgstr "" + +#: templates/helpdesk/ticket.html:199 +msgid "Attach a File" +msgstr "" + +#: templates/helpdesk/ticket.html:207 +msgid "Update This Ticket" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:3 +msgid "Add Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:5 +msgid "" +"\n" +"

Add Ticket CC

\n" +"\n" +"

To automatically send an email to a user or e-mail address when this ticket is updated, select the user or enter an e-mail address below.

" +msgstr "" + +#: templates/helpdesk/ticket_cc_add.html:21 +msgid "Save Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:3 +msgid "Delete Ticket CC" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:5 +#, python-format +msgid "" +"\n" +"

Delete Ticket CC

\n" +"\n" +"

Are you sure you wish to delete this email address (%(email_address)s) from the CC list for this ticket? They will stop receiving updates.

\n" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:11 +#: templates/helpdesk/ticket_dependency_del.html:11 +msgid "Don't Delete" +msgstr "" + +#: templates/helpdesk/ticket_cc_del.html:13 +#: templates/helpdesk/ticket_dependency_del.html:13 +msgid "Yes, Delete" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:3 +msgid "Ticket CC Settings" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:5 +#, python-format +msgid "" +"\n" +"

Ticket CC Settings

\n" +"\n" +"

The following people will receive an e-mail whenever %(ticket_title)s is updated. Some people can also view or edit the ticket via the public ticket views.

\n" +"\n" +"

You can add a new e-mail address to the list or delete any of the items below as required.

" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:14 +msgid "Ticket CC List" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "View?" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:15 +msgid "Update?" +msgstr "" + +#: templates/helpdesk/ticket_cc_list.html:29 +#, python-format +msgid "Return to %(ticket_title)s" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:3 +msgid "Add Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:5 +msgid "" +"\n" +"

Add Ticket Dependency

\n" +"\n" +"

Adding a dependency will stop you resolving this ticket until the dependent ticket has been resolved or closed.

" +msgstr "" + +#: templates/helpdesk/ticket_dependency_add.html:21 +msgid "Save Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_del.html:3 +msgid "Delete Ticket Dependency" +msgstr "" + +#: templates/helpdesk/ticket_dependency_del.html:5 +msgid "" +"\n" +"

Delete Ticket Dependency

\n" +"\n" +"

Are you sure you wish to remove the dependency on this ticket?

\n" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:7 +msgid "Unhold" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:7 +msgid "Hold" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:9 +#, python-format +msgid "Queue: %(queue)s" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:37 +msgid "Assigned To" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:43 +msgid "Ignore" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:52 +msgid "Copies To" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Manage" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to add / remove people who should receive an e-mail whenever this" +" ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 +msgid "Dependencies" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:59 +msgid "" +"This ticket cannot be resolved until the following ticket(s) are resolved" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:60 +msgid "Remove Dependency" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:63 +msgid "This ticket has no dependencies." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:65 +msgid "Add Dependency" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:65 +msgid "" +"Click on 'Add Dependency', if you want to make this ticket dependent on " +"another ticket. A ticket may not be closed until all tickets it depends on " +"are closed." +msgstr "" + +#: templates/helpdesk/ticket_list.html:59 +msgid "Change Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 +msgid "Sorting" +msgstr "" + +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 +msgid "Keywords" +msgstr "" + +#: templates/helpdesk/ticket_list.html:72 +msgid "Date Range" +msgstr "" + +#: templates/helpdesk/ticket_list.html:100 +msgid "Reverse" +msgstr "" + +#: templates/helpdesk/ticket_list.html:102 +msgid "Ordering applied to tickets" +msgstr "" + +#: templates/helpdesk/ticket_list.html:107 +msgid "Owner(s)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:111 +msgid "(ME)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:115 +msgid "Ctrl-Click to select multiple options" +msgstr "" + +#: templates/helpdesk/ticket_list.html:120 +msgid "Queue(s)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 +msgid "Ctrl-click to select multiple options" +msgstr "" + +#: templates/helpdesk/ticket_list.html:126 +msgid "Status(es)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:132 +msgid "Date (From)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:133 +msgid "Date (To)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:134 +msgid "Use YYYY-MM-DD date format, eg 2011-05-29" +msgstr "" + +#: templates/helpdesk/ticket_list.html:140 +msgid "" +"Keywords are case-insensitive, and will be looked for in the title, body and" +" submitter fields." +msgstr "" + +#: templates/helpdesk/ticket_list.html:144 +msgid "Apply Filter" +msgstr "" + +#: templates/helpdesk/ticket_list.html:146 +#, python-format +msgid "You are currently viewing saved query \"%(query_name)s\"." +msgstr "" + +#: templates/helpdesk/ticket_list.html:149 +#, python-format +msgid "" +"Run a report on this " +"query to see stats and charts for the data listed below." +msgstr "" + +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 +msgid "Save Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:172 +msgid "" +"This name appears in the drop-down list of saved queries. If you share your " +"query, other users will see this name, so choose something clear and " +"descriptive!" +msgstr "" + +#: templates/helpdesk/ticket_list.html:174 +msgid "Shared?" +msgstr "" + +#: templates/helpdesk/ticket_list.html:175 +msgid "Yes, share this query with other users." +msgstr "" + +#: templates/helpdesk/ticket_list.html:176 +msgid "" +"If you share this query, it will be visible by all other logged-in " +"users." +msgstr "" + +#: templates/helpdesk/ticket_list.html:195 +msgid "Use Saved Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:202 +msgid "Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:207 +msgid "Run Query" +msgstr "" + +#: templates/helpdesk/ticket_list.html:240 +msgid "No Tickets Match Your Selection" +msgstr "" + +#: templates/helpdesk/ticket_list.html:247 +msgid "Previous" +msgstr "" + +#: templates/helpdesk/ticket_list.html:251 +#, python-format +msgid "Page %(ticket_num)s of %(num_pages)s." +msgstr "" + +#: templates/helpdesk/ticket_list.html:255 +msgid "Next" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "Select:" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "None" +msgstr "" + +#: templates/helpdesk/ticket_list.html:260 +msgid "Inverse" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "With Selected Tickets:" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Take (Assign to me)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close (Don't Send E-Mail)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Close (Send E-Mail)" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Assign To" +msgstr "" + +#: templates/helpdesk/ticket_list.html:262 +msgid "Nobody (Unassign)" +msgstr "" + +#: templates/helpdesk/user_settings.html:3 +msgid "Change User Settings" +msgstr "" + +#: templates/helpdesk/user_settings.html:8 +msgid "" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." +msgstr "" + +#: templates/helpdesk/user_settings.html:14 +msgid "Save Options" +msgstr "" + +#: templates/helpdesk/registration/logged_out.html:2 +msgid "Logged Out" +msgstr "" + +#: templates/helpdesk/registration/logged_out.html:4 +msgid "" +"\n" +"

Logged Out

\n" +"\n" +"

Thanks for being here. Hopefully you've helped resolve a few tickets and make the world a better place.

\n" +"\n" +msgstr "" + +#: templates/helpdesk/registration/login.html:2 +msgid "Helpdesk Login" +msgstr "" + +#: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 +msgid "Your username and password didn't match. Please try again." +msgstr "" + +#: templates/helpdesk/registration/login.html:20 +msgid "Login" +msgstr "" + +#: views/feeds.py:39 +#, python-format +msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" +msgstr "" + +#: views/feeds.py:44 +#, python-format +msgid "Helpdesk: Open Tickets for %(username)s" +msgstr "" + +#: views/feeds.py:50 +#, python-format +msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" +msgstr "" + +#: views/feeds.py:55 +#, python-format +msgid "Open and Reopened Tickets for %(username)s" +msgstr "" + +#: views/feeds.py:102 +msgid "Helpdesk: Unassigned Tickets" +msgstr "" + +#: views/feeds.py:103 +msgid "Unassigned Open and Reopened tickets" +msgstr "" + +#: views/feeds.py:128 +msgid "Helpdesk: Recent Followups" +msgstr "" + +#: views/feeds.py:129 +msgid "" +"Recent FollowUps, such as e-mail replies, comments, attachments and " +"resolutions" +msgstr "" + +#: views/feeds.py:144 +#, python-format +msgid "Helpdesk: Open Tickets in queue %(queue)s" +msgstr "" + +#: views/feeds.py:149 +#, python-format +msgid "Open and Reopened Tickets in queue %(queue)s" +msgstr "" + +#: views/public.py:89 +msgid "Invalid ticket ID or e-mail address. Please try again." +msgstr "" + +#: views/public.py:107 +msgid "Submitter accepted resolution and closed ticket" +msgstr "" + +#: views/staff.py:235 +msgid "Accepted resolution and closed ticket" +msgstr "" + +#: views/staff.py:369 +#, python-format +msgid "Assigned to %(username)s" +msgstr "" + +#: views/staff.py:392 +msgid "Updated" +msgstr "" + +#: views/staff.py:577 +#, python-format +msgid "Assigned to %(username)s in bulk update" +msgstr "" + +#: views/staff.py:582 +msgid "Unassigned in bulk update" +msgstr "" + +#: views/staff.py:587 views/staff.py:592 +msgid "Closed in bulk update" +msgstr "" + +#: views/staff.py:806 +msgid "" +"

Note: Your keyword search is case sensitive because of " +"your database. This means the search will not be accurate. " +"By switching to a different database system you will gain better searching! " +"For more information, read the Django Documentation on string matching in SQLite." +msgstr "" + +#: views/staff.py:910 +msgid "Ticket taken off hold" +msgstr "" + +#: views/staff.py:913 +msgid "Ticket placed on hold" +msgstr "" + +#: views/staff.py:1007 +msgid "User by Priority" +msgstr "" + +#: views/staff.py:1013 +msgid "User by Queue" +msgstr "" + +#: views/staff.py:1019 +msgid "User by Status" +msgstr "" + +#: views/staff.py:1025 +msgid "User by Month" +msgstr "" + +#: views/staff.py:1031 +msgid "Queue by Priority" +msgstr "" + +#: views/staff.py:1037 +msgid "Queue by Status" +msgstr "" + +#: views/staff.py:1043 +msgid "Queue by Month" +msgstr "" diff --git a/helpdesk/locale/hu/LC_MESSAGES/django.mo b/helpdesk/locale/hu/LC_MESSAGES/django.mo index 2631048dc90c349a9b3380e0b3773f4c8c8cd6ce..6e437ffc8a3782874b07e456201c90fdc3cb5692 100644 GIT binary patch delta 63 zcmbQpGLdD%4ighy19M#?GX+BvD?<})10w?it^j}CpwzO=;>`R!U6;g?R4WA|14E!X R3ta<41p`Yf(~WOb837xP5aa*= delta 63 zcmbQpGLdD%4ih6?0}EXPa|I&`R!U6;g?R4bsQp|P%k RiLQ~Qf`O%#;l?+ri~t%?5Z(X) diff --git a/helpdesk/locale/hu/LC_MESSAGES/django.po b/helpdesk/locale/hu/LC_MESSAGES/django.po index 4dc30f05..a3cca752 100644 --- a/helpdesk/locale/hu/LC_MESSAGES/django.po +++ b/helpdesk/locale/hu/LC_MESSAGES/django.po @@ -3,12 +3,13 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Hungarian (http://www.transifex.com/projects/p/django-helpdesk/language/hu/)\n" "MIME-Version: 1.0\n" @@ -17,1050 +18,1149 @@ msgstr "" "Language: hu\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "" -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "" -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Category" +#: models.py:806 +msgid "e-mail template" msgstr "" -#: models.py:826 -msgid "Question" -msgstr "" - -#: models.py:830 -msgid "Answer" +#: models.py:807 +msgid "e-mail templates" msgstr "" #: models.py:834 -msgid "Votes" +msgid "Knowledge base category" msgstr "" #: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "" -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "" -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1068,21 +1168,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1090,136 +1194,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1240,16 +1384,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1284,7 +1424,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1294,12 +1434,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1310,8 +1450,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1320,7 +1460,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1328,88 +1468,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1423,74 +1557,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1533,6 +1674,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1590,15 +1735,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1606,12 +1751,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1650,77 +1791,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1823,263 +1968,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2087,15 +2225,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2116,116 +2252,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2235,86 +2356,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/nb_NO/LC_MESSAGES/django.mo b/helpdesk/locale/nb_NO/LC_MESSAGES/django.mo index c136ad762da520210e56f847302ef0563c9689a0..f246387aae326409a99e004a03ebc78ed913b2d1 100644 GIT binary patch delta 65 zcmaD8`zCh7D`^uGT?2DnBQpg<6Dva#Z380%1Fisn-JsO6%;L=aJYAQ>l2j`NBLhRA TItyI`Lj?m%E7Q$#GUtQ}eU19Jr<11l2)Z9@YC1Fisn-JsO6%;L=aJYAQ>l2j|8q@l5{ Tfr+k>rGkN_mEmSNnR7w_p5qd| diff --git a/helpdesk/locale/nb_NO/LC_MESSAGES/django.po b/helpdesk/locale/nb_NO/LC_MESSAGES/django.po index 8e9926d1..306e3d92 100644 --- a/helpdesk/locale/nb_NO/LC_MESSAGES/django.po +++ b/helpdesk/locale/nb_NO/LC_MESSAGES/django.po @@ -3,13 +3,14 @@ # This file is distributed under the same license as the django-helpdesk package. # # Translators: +# Translators: # sikander , 2011 msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2012-08-07 20:40+1000\n" -"PO-Revision-Date: 2013-04-29 09:18+0000\n" +"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"PO-Revision-Date: 2014-08-01 09:58+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: Norwegian Bokmål (Norway) (http://www.transifex.com/projects/p/django-helpdesk/language/nb_NO/)\n" "MIME-Version: 1.0\n" @@ -18,1050 +19,1149 @@ msgstr "" "Language: nb_NO\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "Kø" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "Sammendrag av problemet" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "Innmelders epostadresse" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "Denne epostadressen vil motta kopier av alle offentlige oppdateringer i denne saken." -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "Beskrivelse av problemet" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "Sakseier" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "Hvis du velger en annen eier enn deg selv, vil de bli sendt en epost med detaljene i saken." -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "Prioritet" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "Velg prioritet med omhu. Hvis du er usikker kan du la den være prioritet 3." -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "Legg ved fil" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "Du kan legge inn en fil i denne saken. F.eks. et dokument eller bilde." -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "Tagger" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "Sak åpnet" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "Sammendrag av problem" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "Din epostadresse" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "Vi vil sende deg en epost når saken blir oppdatert." -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "Beskrivelse av ditt problem" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "Legg inn så mange detaljer som mulig, så vi har alle detaljene vi trenger for å hjelpe deg." -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "Haster" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "Vær nøye med hvilken prioritet du velger." -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "Sak åpnet via nettportalen" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "Vis sakslisten ved innlogging?" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "Vis sakslisten ved innlogging? Hvis ikke vil oversiktssiden vises." -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "Send epost ved oppdateringer i saken?" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "Hvis du er sakseier og saken blir endret av noen andre via portalen, ønsker du å motta en epost på det?" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "Send meg en epost når jeg blir tildelt en sak" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "Hvis du blir tildelt en sak gjennom portalen, ønsker du å motta mail på det?" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "Send meg en epost når en sak blir endret gjennom API" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "Hvis en sak blir endret gjennom APIen, ønsker du å motta en mail på det?" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "Antall saker per side" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "Hvor mange saker ønsker du å se på saksliste-siden?" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "Bruk min epostadresse når jeg lager en sak?" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "Når du lager en sak, ønsker du at vi bruker din epostadresse automatisk som innsenders adresse? Du kan endre epostadressen i saken om du ønsker det. Dette valget endrer bare hva som blir satt som standard." -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "Tittel" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "Epostadresse" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "All mail som blir sendt for denne køen vil bli sendt til følgende epostadresse. Hvis du bruker IMAP eller POP3 bør dette være adressen til den postboksen." -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "Nasjonale instillinger" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "Nasjonale instillinger for denne køen. All utsendelse i denne køen vil bli sendt på dette språket." -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "Tillat offentlig innsending?" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "Skal denne køen bli listet opp i det offentlige innsendingsskjemaet?" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "Tillat epostinnsending?" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "Antall dager før eskalering" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "For saker uten tekniker, hvor ofte ønsker du at prioriteringen skal eskaleres? Sett 0 for ingen eskalering." -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "POP 3" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "IMAP" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "Servertype for epostserver ved automatisk saksopprettelse fra postboks. Både POP3 og IMAP er støttet." -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "Vertsnavnet for epostserver" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "Adressen til din epostserver. Kan være domenenavn, IP-adresse eller \"localhost\"." -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "Port for epostserver" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "Portnummer for å få tilgang til epost. Standard for POP3 er \"110\", og for IMAP er \"143\". Dette kan være annerledes på forskjellige serveroppsett. La feltet være tomt for å bruke standard." -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "Bruke SSL for epost?" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "Om det skal brukes SSL for IMAP eller POP3. Standard port for SSL er \"995\" for POP3 og \"993\" for IMAP." -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "Epost brukernavn" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "Brukernavn for å få tilgang til denne eposten." -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "Epost passord" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "Passordet for brukernavnet" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "IMAP mappe" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "Hvis det skal brukes IMAP, hvilken mappe skal eposten hentes fra? Dette gjør at du kan bruke en IMAP-konto for flere køer, ved å filtrere beskjeder på din IMAP-server til forskjellige mapper. Standard: INNBOKS." -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "Epost innhentingsinterval" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "Hvor ofte skal denne posboksen skjekkes for post? (i minutter)" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "Åpne" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "Gjenåpnet" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "Løst" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "Lukket" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "1. Kritisk" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "2. Høy" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "3. Normal" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "4. Lav" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "5. Veldig lav" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "Opprettet" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "Tidspunkt for opprettelse" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "Endret" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "Tidspunkt for siste endring." -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "Innsenders epostadresse" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "Innsenderen vil motta en epost for alle offentlige oppdateringer av denne oppgaven." -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "Status" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "På vent" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "Hvis en sak er på vent, vil den ikke bli eskalert automatisk." -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "Beskrivelse" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "Løsning" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "Hva som ble gjort for å løse saken." -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "1 = Høyeste prioritet, 5 = Laveste prioritet" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "Tidspunktet denne saken sist ble eskalert. Oppdateres automatisk av \"management/commands/escalate_tickets.py\"." -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "Utildelt" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "På hold" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "Sak" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "Dato" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "Kommentar" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "Offentlig" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "Offentlige saker er tilgjengelig for innmelder og staben, mens lukkede saker kun er tilgjengelig for staben." -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "Ny status" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "Hva statusen ble endret til, hvis den er endret." -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "Felt" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "Gammel verdi" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "Ny verdi" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "slettet" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "satt til %s" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "Fil" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "Filnavn" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "Størrelse" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "Størrelsen på filen i byte" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "La denne stå tom hvis den skal brukes for alle køene, eller velg hvilke køer du ønsker å begrense dette svaret til." -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "Navn" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "Innhold" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "Emne" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "Overskrift" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "HTML" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 +#: models.py:806 +msgid "e-mail template" +msgstr "" + +#: models.py:807 +msgid "e-mail templates" +msgstr "" + +#: models.py:834 +msgid "Knowledge base category" +msgstr "" + +#: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 msgid "Category" msgstr "Kategori" -#: models.py:826 +#: models.py:858 msgid "Question" msgstr "Spørsmål" -#: models.py:830 +#: models.py:862 msgid "Answer" msgstr "Svar" -#: models.py:834 +#: models.py:866 msgid "Votes" msgstr "Stemmer" -#: models.py:835 +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "Antall stemmer gitt for dette objektet" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "Positive stemmer" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "Antall stemmer for dette objektet som er POSITIVE." -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "Sist oppdatert" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "Tidspunktet dette spørsmålet sist ble endret." -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "Uvurdert" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "Delt med andre brukere?" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "Tidspunktet denne epostadressen ble endret" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "Opprette fra epost" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "Ukjent Sender" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "email_html_body.html" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "(Oppdatert)" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1069,21 +1169,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1091,136 +1195,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1241,16 +1385,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1285,7 +1425,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1295,12 +1435,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1311,8 +1451,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1321,7 +1461,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1329,88 +1469,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1424,74 +1558,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "Tagger" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1534,6 +1675,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1591,15 +1736,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1607,12 +1752,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1651,77 +1792,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1824,263 +1969,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2088,15 +2226,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2117,116 +2253,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2236,86 +2357,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr "" diff --git a/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo b/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo index 2338552d3e93311048aa1e9d01db123f01bb5d8b..9528b03f9271f100f85c5bb260920cff0091b7ed 100644 GIT binary patch delta 63 zcmbQnGL2=z4ighy19M#?GX+BvD?<})10w?it^j}CpwzO=;>`R!U6;g?R4WA|14E!X R3ta<41p`Yf(~WPm7y%vx5c2>4 delta 63 zcmbQnGL2=z4ih6?0}EXPa|I&`R!U6;g?R4bsQp|P%k RiLQ~Qf`O%#;l?*wi~t\n" "Language-Team: Chinese (China) (http://www.transifex.com/projects/p/django-helpdesk/language/zh_CN/)\n" "MIME-Version: 1.0\n" @@ -17,1050 +18,1149 @@ msgstr "" "Language: zh_CN\n" "Plural-Forms: nplurals=1; plural=0;\n" -#: forms.py:113 forms.py:360 models.py:262 -#: templates/helpdesk/dashboard.html:11 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/dashboard.html:99 templates/helpdesk/rss_list.html:23 -#: templates/helpdesk/ticket_list.html:56 -#: templates/helpdesk/ticket_list.html:78 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:976 -#: views/staff.py:982 views/staff.py:988 +#: forms.py:128 forms.py:328 models.py:190 models.py:267 +#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 +#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:88 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 +#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 msgid "Queue" msgstr "" -#: forms.py:122 +#: forms.py:137 msgid "Summary of the problem" msgstr "" -#: forms.py:127 +#: forms.py:142 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:129 +#: forms.py:144 msgid "" "This e-mail address will receive copies of all public updates to this " "ticket." msgstr "" -#: forms.py:135 +#: forms.py:150 msgid "Description of Issue" msgstr "" -#: forms.py:142 +#: forms.py:157 msgid "Case owner" msgstr "" -#: forms.py:143 +#: forms.py:158 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 -#: templates/helpdesk/public_view_ticket.html:21 -#: templates/helpdesk/ticket.html:176 -#: templates/helpdesk/ticket_desc_table.html:31 -#: templates/helpdesk/ticket_list.html:84 views/staff.py:355 +#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 +#: templates/helpdesk/public_view_ticket.html:23 +#: templates/helpdesk/ticket.html:184 +#: templates/helpdesk/ticket_desc_table.html:47 +#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 msgid "Priority" msgstr "" -#: forms.py:152 +#: forms.py:167 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" -#: forms.py:159 forms.py:397 models.py:330 templates/helpdesk/ticket.html:178 -#: views/staff.py:365 +#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 +#: views/staff.py:439 msgid "Due on" msgstr "" -#: forms.py:171 forms.py:402 +#: forms.py:186 forms.py:370 msgid "Attach File" msgstr "" -#: forms.py:172 forms.py:403 +#: forms.py:187 forms.py:371 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" -#: forms.py:180 templates/helpdesk/public_view_ticket.html:33 -#: templates/helpdesk/ticket.html:182 -#: templates/helpdesk/ticket_desc_table.html:42 -#: templates/helpdesk/ticket_list.html:61 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:376 -msgid "Tags" -msgstr "" - -#: forms.py:181 -msgid "" -"Words, separated by spaces, or phrases separated by commas. These should " -"communicate significant characteristics of this ticket" -msgstr "" - -#: forms.py:275 +#: forms.py:240 msgid "Ticket Opened" msgstr "" -#: forms.py:282 +#: forms.py:247 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:369 +#: forms.py:337 msgid "Summary of your query" msgstr "" -#: forms.py:374 +#: forms.py:342 msgid "Your E-Mail Address" msgstr "" -#: forms.py:375 +#: forms.py:343 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:380 +#: forms.py:348 msgid "Description of your issue" msgstr "" -#: forms.py:382 +#: forms.py:350 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" -#: forms.py:390 +#: forms.py:358 msgid "Urgency" msgstr "" -#: forms.py:391 +#: forms.py:359 msgid "Please select a priority carefully." msgstr "" -#: forms.py:486 +#: forms.py:419 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:553 +#: forms.py:486 msgid "Show Ticket List on Login?" msgstr "" -#: forms.py:554 +#: forms.py:487 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" -#: forms.py:559 +#: forms.py:492 msgid "E-mail me on ticket change?" msgstr "" -#: forms.py:560 +#: forms.py:493 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody" " else, do you want to receive an e-mail?" msgstr "" -#: forms.py:565 +#: forms.py:498 msgid "E-mail me when assigned a ticket?" msgstr "" -#: forms.py:566 +#: forms.py:499 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" -#: forms.py:571 +#: forms.py:504 msgid "E-mail me when a ticket is changed via the API?" msgstr "" -#: forms.py:572 +#: forms.py:505 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" -#: forms.py:577 +#: forms.py:510 msgid "Number of tickets to show per page" msgstr "" -#: forms.py:578 +#: forms.py:511 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" -#: forms.py:585 +#: forms.py:518 msgid "Use my e-mail address when submitting tickets?" msgstr "" -#: forms.py:586 +#: forms.py:519 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" -#: models.py:32 models.py:256 models.py:490 models.py:787 models.py:821 -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket.html:170 templates/helpdesk/ticket_list.html:75 -#: templates/helpdesk/ticket_list.html:199 views/staff.py:345 +#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 +#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 msgid "Title" msgstr "" -#: models.py:37 models.py:792 models.py:1162 +#: models.py:40 models.py:822 models.py:1206 msgid "Slug" msgstr "" -#: models.py:38 +#: models.py:41 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" -#: models.py:43 models.py:1015 models.py:1085 models.py:1159 +#: models.py:46 models.py:1054 models.py:1129 models.py:1203 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/ticket_cc_list.html:15 msgid "E-Mail Address" msgstr "" -#: models.py:46 +#: models.py:49 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use" " IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" -#: models.py:52 models.py:766 +#: models.py:55 models.py:794 msgid "Locale" msgstr "" -#: models.py:56 +#: models.py:59 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" -#: models.py:60 +#: models.py:63 msgid "Allow Public Submission?" msgstr "" -#: models.py:63 +#: models.py:66 msgid "Should this queue be listed on the public submission form?" msgstr "" -#: models.py:68 +#: models.py:71 msgid "Allow E-Mail Submission?" msgstr "" -#: models.py:71 +#: models.py:74 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" -#: models.py:76 +#: models.py:79 msgid "Escalation Days" msgstr "" -#: models.py:79 +#: models.py:82 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" -#: models.py:84 +#: models.py:87 msgid "New Ticket CC Address" msgstr "" -#: models.py:88 +#: models.py:91 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple " "e-mail addresses." msgstr "" -#: models.py:94 +#: models.py:97 msgid "Updated Ticket CC Address" msgstr "" -#: models.py:98 +#: models.py:101 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" -#: models.py:105 +#: models.py:108 msgid "E-Mail Box Type" msgstr "" -#: models.py:107 +#: models.py:110 msgid "POP 3" msgstr "" -#: models.py:107 +#: models.py:110 msgid "IMAP" msgstr "" -#: models.py:110 +#: models.py:113 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" -#: models.py:115 +#: models.py:118 msgid "E-Mail Hostname" msgstr "" -#: models.py:119 +#: models.py:122 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" -#: models.py:124 +#: models.py:127 msgid "E-Mail Port" msgstr "" -#: models.py:127 +#: models.py:130 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" -#: models.py:133 +#: models.py:136 msgid "Use SSL for E-Mail?" msgstr "" -#: models.py:136 +#: models.py:139 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" -#: models.py:141 +#: models.py:144 msgid "E-Mail Username" msgstr "" -#: models.py:145 +#: models.py:148 msgid "Username for accessing this mailbox." msgstr "" -#: models.py:149 +#: models.py:152 msgid "E-Mail Password" msgstr "" -#: models.py:153 +#: models.py:156 msgid "Password for the above username" msgstr "" -#: models.py:157 +#: models.py:160 msgid "IMAP Folder" msgstr "" -#: models.py:161 +#: models.py:164 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" -#: models.py:168 +#: models.py:171 msgid "E-Mail Check Interval" msgstr "" -#: models.py:169 +#: models.py:172 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" -#: models.py:240 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:130 +#: models.py:191 templates/helpdesk/email_ignore_list.html:13 +msgid "Queues" +msgstr "" + +#: models.py:245 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:138 msgid "Open" msgstr "" -#: models.py:241 templates/helpdesk/ticket.html:136 -#: templates/helpdesk/ticket.html.py:142 templates/helpdesk/ticket.html:147 -#: templates/helpdesk/ticket.html.py:151 +#: models.py:246 templates/helpdesk/ticket.html:144 +#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 +#: templates/helpdesk/ticket.html.py:159 msgid "Reopened" msgstr "" -#: models.py:242 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:131 templates/helpdesk/ticket.html.py:137 -#: templates/helpdesk/ticket.html:143 +#: models.py:247 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 +#: templates/helpdesk/ticket.html:151 msgid "Resolved" msgstr "" -#: models.py:243 templates/helpdesk/dashboard.html:11 -#: templates/helpdesk/ticket.html:132 templates/helpdesk/ticket.html.py:138 -#: templates/helpdesk/ticket.html:144 templates/helpdesk/ticket.html.py:148 +#: models.py:248 templates/helpdesk/dashboard.html:15 +#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 +#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 msgid "Closed" msgstr "" -#: models.py:244 templates/helpdesk/ticket.html:133 -#: templates/helpdesk/ticket.html.py:139 templates/helpdesk/ticket.html:152 +#: models.py:249 templates/helpdesk/ticket.html:141 +#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 msgid "Duplicate" msgstr "" -#: models.py:248 +#: models.py:253 msgid "1. Critical" msgstr "" -#: models.py:249 +#: models.py:254 msgid "2. High" msgstr "" -#: models.py:250 +#: models.py:255 msgid "3. Normal" msgstr "" -#: models.py:251 +#: models.py:256 msgid "4. Low" msgstr "" -#: models.py:252 +#: models.py:257 msgid "5. Very Low" msgstr "" -#: models.py:266 templates/helpdesk/dashboard.html:77 -#: templates/helpdesk/ticket_list.html:72 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:271 templates/helpdesk/dashboard.html:100 +#: templates/helpdesk/ticket_list.html:82 +#: templates/helpdesk/ticket_list.html:225 msgid "Created" msgstr "" -#: models.py:268 +#: models.py:273 msgid "Date this ticket was first created" msgstr "" -#: models.py:272 +#: models.py:277 msgid "Modified" msgstr "" -#: models.py:274 +#: models.py:279 msgid "Date this ticket was most recently changed." msgstr "" -#: models.py:278 templates/helpdesk/public_view_ticket.html:16 -#: templates/helpdesk/ticket_desc_table.html:26 +#: models.py:283 templates/helpdesk/public_view_ticket.html:18 +#: templates/helpdesk/ticket_desc_table.html:42 msgid "Submitter E-Mail" msgstr "" -#: models.py:281 +#: models.py:286 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" -#: models.py:290 +#: models.py:295 msgid "Assigned to" msgstr "" -#: models.py:294 templates/helpdesk/dashboard.html:37 -#: templates/helpdesk/dashboard.html:57 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:57 -#: templates/helpdesk/ticket_list.html:81 -#: templates/helpdesk/ticket_list.html:199 +#: models.py:299 templates/helpdesk/dashboard.html:58 +#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:70 +#: templates/helpdesk/ticket_list.html:91 +#: templates/helpdesk/ticket_list.html:225 msgid "Status" msgstr "" -#: models.py:300 +#: models.py:305 msgid "On Hold" msgstr "" -#: models.py:303 +#: models.py:308 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" -#: models.py:308 models.py:796 templates/helpdesk/public_view_ticket.html:39 -#: templates/helpdesk/ticket_desc_table.html:67 +#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 +#: templates/helpdesk/ticket_desc_table.html:19 msgid "Description" msgstr "" -#: models.py:311 +#: models.py:316 msgid "The content of the customers query." msgstr "" -#: models.py:315 templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: models.py:320 templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Resolution" msgstr "" -#: models.py:318 +#: models.py:323 msgid "The resolution provided to the customer by our staff." msgstr "" -#: models.py:326 +#: models.py:331 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" -#: models.py:339 +#: models.py:344 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" -#: models.py:348 templates/helpdesk/ticket_desc_table.html:22 -#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:169 views/staff.py:302 +#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 +#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 msgid "Unassigned" msgstr "" -#: models.py:387 +#: models.py:392 msgid " - On Hold" msgstr "" -#: models.py:481 models.py:1073 models.py:1231 models.py:1256 -#: templates/helpdesk/public_homepage.html:26 +#: models.py:394 +msgid " - Open dependencies" +msgstr "" + +#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 +#: templates/helpdesk/public_homepage.html:78 #: templates/helpdesk/public_view_form.html:12 msgid "Ticket" msgstr "" -#: models.py:485 models.py:714 models.py:1008 models.py:1156 +#: models.py:449 templates/helpdesk/navigation.html:17 +#: templates/helpdesk/ticket_list.html:2 +#: templates/helpdesk/ticket_list.html:224 +msgid "Tickets" +msgstr "" + +#: models.py:498 models.py:738 models.py:1047 models.py:1200 msgid "Date" msgstr "" -#: models.py:497 views/staff.py:316 +#: models.py:510 views/staff.py:390 msgid "Comment" msgstr "" -#: models.py:503 +#: models.py:516 msgid "Public" msgstr "" -#: models.py:506 +#: models.py:519 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" -#: models.py:514 models.py:888 models.py:1081 views/staff.py:952 -#: views/staff.py:958 views/staff.py:964 views/staff.py:970 +#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 +#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 msgid "User" msgstr "" -#: models.py:518 templates/helpdesk/ticket.html:127 +#: models.py:531 templates/helpdesk/ticket.html:135 msgid "New Status" msgstr "" -#: models.py:522 +#: models.py:535 msgid "If the status was changed, what was it changed to?" msgstr "" -#: models.py:551 models.py:608 +#: models.py:542 models.py:566 models.py:628 msgid "Follow-up" msgstr "" -#: models.py:555 models.py:1236 +#: models.py:543 +msgid "Follow-ups" +msgstr "" + +#: models.py:570 models.py:1285 msgid "Field" msgstr "" -#: models.py:560 +#: models.py:575 msgid "Old Value" msgstr "" -#: models.py:566 +#: models.py:581 msgid "New Value" msgstr "" -#: models.py:574 +#: models.py:589 msgid "removed" msgstr "" -#: models.py:576 +#: models.py:591 #, python-format msgid "set to %s" msgstr "" -#: models.py:578 +#: models.py:593 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: models.py:612 +#: models.py:600 +msgid "Ticket change" +msgstr "" + +#: models.py:601 +msgid "Ticket changes" +msgstr "" + +#: models.py:632 msgid "File" msgstr "" -#: models.py:617 +#: models.py:637 msgid "Filename" msgstr "" -#: models.py:622 +#: models.py:642 msgid "MIME Type" msgstr "" -#: models.py:627 +#: models.py:647 msgid "Size" msgstr "" -#: models.py:628 +#: models.py:648 msgid "Size of this file in bytes" msgstr "" -#: models.py:663 +#: models.py:665 +msgid "Attachment" +msgstr "" + +#: models.py:666 +msgid "Attachments" +msgstr "" + +#: models.py:685 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" -#: models.py:668 models.py:709 models.py:1003 +#: models.py:690 models.py:733 models.py:1042 #: templates/helpdesk/email_ignore_list.html:13 msgid "Name" msgstr "" -#: models.py:670 +#: models.py:692 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" -#: models.py:675 +#: models.py:697 msgid "Body" msgstr "" -#: models.py:676 +#: models.py:698 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ " "queue }} - The queue; and {{ user }} - the current user." msgstr "" -#: models.py:703 +#: models.py:705 +msgid "Pre-set reply" +msgstr "" + +#: models.py:706 +msgid "Pre-set replies" +msgstr "" + +#: models.py:727 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" -#: models.py:715 +#: models.py:739 msgid "Date on which escalation should not happen" msgstr "" -#: models.py:732 +#: models.py:746 +msgid "Escalation exclusion" +msgstr "" + +#: models.py:747 +msgid "Escalation exclusions" +msgstr "" + +#: models.py:760 msgid "Template Name" msgstr "" -#: models.py:737 +#: models.py:765 msgid "Subject" msgstr "" -#: models.py:739 +#: models.py:767 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is" " available as in plain_text, below." msgstr "" -#: models.py:745 +#: models.py:773 msgid "Heading" msgstr "" -#: models.py:747 +#: models.py:775 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same" " context is available as in plain_text, below." msgstr "" -#: models.py:753 +#: models.py:781 msgid "Plain Text" msgstr "" -#: models.py:754 +#: models.py:782 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" -#: models.py:760 +#: models.py:788 msgid "HTML" msgstr "" -#: models.py:761 +#: models.py:789 msgid "The same context is available here as in plain_text, above." msgstr "" -#: models.py:770 +#: models.py:798 msgid "Locale of this template." msgstr "" -#: models.py:817 templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Category" +#: models.py:806 +msgid "e-mail template" msgstr "" -#: models.py:826 -msgid "Question" -msgstr "" - -#: models.py:830 -msgid "Answer" +#: models.py:807 +msgid "e-mail templates" msgstr "" #: models.py:834 -msgid "Votes" +msgid "Knowledge base category" msgstr "" #: models.py:835 +msgid "Knowledge base categories" +msgstr "" + +#: models.py:849 templates/helpdesk/kb_index.html:11 +#: templates/helpdesk/public_homepage.html:11 +msgid "Category" +msgstr "" + +#: models.py:858 +msgid "Question" +msgstr "" + +#: models.py:862 +msgid "Answer" +msgstr "" + +#: models.py:866 +msgid "Votes" +msgstr "" + +#: models.py:867 msgid "Total number of votes cast for this item" msgstr "" -#: models.py:840 +#: models.py:872 msgid "Positive Votes" msgstr "" -#: models.py:841 +#: models.py:873 msgid "Number of votes for this item which were POSITIVE." msgstr "" -#: models.py:846 +#: models.py:878 msgid "Last Updated" msgstr "" -#: models.py:847 +#: models.py:879 msgid "The date on which this question was most recently changed." msgstr "" -#: models.py:861 +#: models.py:893 msgid "Unrated" msgstr "" -#: models.py:892 templates/helpdesk/ticket_list.html:158 +#: models.py:901 +msgid "Knowledge base item" +msgstr "" + +#: models.py:902 +msgid "Knowledge base items" +msgstr "" + +#: models.py:926 templates/helpdesk/ticket_list.html:170 msgid "Query Name" msgstr "" -#: models.py:894 +#: models.py:928 msgid "User-provided name for this query" msgstr "" -#: models.py:898 +#: models.py:932 msgid "Shared With Other Users?" msgstr "" -#: models.py:901 +#: models.py:935 msgid "Should other users see this query?" msgstr "" -#: models.py:905 +#: models.py:939 msgid "Search Query" msgstr "" -#: models.py:906 +#: models.py:940 msgid "Pickled query object. Be wary changing this." msgstr "" -#: models.py:927 +#: models.py:950 +msgid "Saved search" +msgstr "" + +#: models.py:951 +msgid "Saved searches" +msgstr "" + +#: models.py:966 msgid "Settings Dictionary" msgstr "" -#: models.py:928 +#: models.py:967 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" -#: models.py:997 +#: models.py:993 +msgid "User Setting" +msgstr "" + +#: models.py:994 templates/helpdesk/navigation.html:37 +#: templates/helpdesk/user_settings.html:6 +msgid "User Settings" +msgstr "" + +#: models.py:1036 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" -#: models.py:1009 +#: models.py:1048 msgid "Date on which this e-mail address was added" msgstr "" -#: models.py:1017 +#: models.py:1056 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" -#: models.py:1022 +#: models.py:1061 msgid "Save Emails in Mailbox?" msgstr "" -#: models.py:1025 +#: models.py:1064 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" -#: models.py:1080 +#: models.py:1101 +msgid "Ignored e-mail address" +msgstr "" + +#: models.py:1102 +msgid "Ignored e-mail addresses" +msgstr "" + +#: models.py:1124 msgid "User who wishes to receive updates for this ticket." msgstr "" -#: models.py:1088 +#: models.py:1132 msgid "For non-user followers, enter their e-mail address" msgstr "" -#: models.py:1092 +#: models.py:1136 msgid "Can View Ticket?" msgstr "" -#: models.py:1094 +#: models.py:1138 msgid "Can this CC login to view the ticket details?" msgstr "" -#: models.py:1098 +#: models.py:1142 msgid "Can Update Ticket?" msgstr "" -#: models.py:1100 +#: models.py:1144 msgid "Can this CC login and update the ticket?" msgstr "" -#: models.py:1131 +#: models.py:1175 msgid "Field Name" msgstr "" -#: models.py:1132 +#: models.py:1176 msgid "" "As used in the database and behind the scenes. Must be unique and consist of" " only lowercase letters with no punctuation." msgstr "" -#: models.py:1137 +#: models.py:1181 msgid "Label" msgstr "" -#: models.py:1139 +#: models.py:1183 msgid "The display label for this field" msgstr "" -#: models.py:1143 +#: models.py:1187 msgid "Help Text" msgstr "" -#: models.py:1144 +#: models.py:1188 msgid "Shown to the user when editing the ticket" msgstr "" -#: models.py:1150 +#: models.py:1194 msgid "Character (single line)" msgstr "" -#: models.py:1151 +#: models.py:1195 msgid "Text (multi-line)" msgstr "" -#: models.py:1152 +#: models.py:1196 msgid "Integer" msgstr "" -#: models.py:1153 +#: models.py:1197 msgid "Decimal" msgstr "" -#: models.py:1154 +#: models.py:1198 msgid "List" msgstr "" -#: models.py:1155 +#: models.py:1199 msgid "Boolean (checkbox yes/no)" msgstr "" -#: models.py:1157 +#: models.py:1201 msgid "Time" msgstr "" -#: models.py:1158 +#: models.py:1202 msgid "Date & Time" msgstr "" -#: models.py:1160 +#: models.py:1204 msgid "URL" msgstr "" -#: models.py:1161 +#: models.py:1205 msgid "IP Address" msgstr "" -#: models.py:1166 +#: models.py:1210 msgid "Data Type" msgstr "" -#: models.py:1168 +#: models.py:1212 msgid "Allows you to restrict the data entered into this field" msgstr "" -#: models.py:1173 +#: models.py:1217 msgid "Maximum Length (characters)" msgstr "" -#: models.py:1179 +#: models.py:1223 msgid "Decimal Places" msgstr "" -#: models.py:1180 +#: models.py:1224 msgid "Only used for decimal fields" msgstr "" -#: models.py:1186 +#: models.py:1230 msgid "Add empty first choice to List?" msgstr "" -#: models.py:1187 +#: models.py:1232 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces" " that the user makes an active choice." msgstr "" -#: models.py:1191 +#: models.py:1236 msgid "List Values" msgstr "" -#: models.py:1192 +#: models.py:1237 msgid "For list fields only. Enter one option per line." msgstr "" -#: models.py:1198 +#: models.py:1243 msgid "Ordering" msgstr "" -#: models.py:1199 +#: models.py:1244 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" -#: models.py:1213 +#: models.py:1258 msgid "Required?" msgstr "" -#: models.py:1214 +#: models.py:1259 msgid "Does the user have to enter a value for this field?" msgstr "" -#: models.py:1218 +#: models.py:1263 msgid "Staff Only?" msgstr "" -#: models.py:1219 +#: models.py:1264 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" -#: models.py:1262 +#: models.py:1273 +msgid "Custom field" +msgstr "" + +#: models.py:1274 +msgid "Custom fields" +msgstr "" + +#: models.py:1297 +msgid "Ticket custom field value" +msgstr "" + +#: models.py:1298 +msgid "Ticket custom field values" +msgstr "" + +#: models.py:1315 msgid "Depends On Ticket" msgstr "" -#: management/commands/create_usersettings.py:21 +#: models.py:1324 +msgid "Ticket dependency" +msgstr "" + +#: models.py:1325 +msgid "Ticket dependencies" +msgstr "" + +#: management/commands/create_usersettings.py:25 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:143 +#: management/commands/escalate_tickets.py:148 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:151 +#: management/commands/get_email.py:158 msgid "Created from e-mail" msgstr "" -#: management/commands/get_email.py:155 +#: management/commands/get_email.py:162 msgid "Unknown Sender" msgstr "" -#: management/commands/get_email.py:209 +#: management/commands/get_email.py:216 msgid "" "No plain-text email body available. Please see attachment " "email_html_body.html." msgstr "" -#: management/commands/get_email.py:213 +#: management/commands/get_email.py:220 msgid "email_html_body.html" msgstr "" -#: management/commands/get_email.py:256 +#: management/commands/get_email.py:263 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:264 +#: management/commands/get_email.py:271 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" -#: management/commands/get_email.py:322 +#: management/commands/get_email.py:329 msgid " (Reopened)" msgstr "" -#: management/commands/get_email.py:324 +#: management/commands/get_email.py:331 msgid " (Updated)" msgstr "" #: templates/helpdesk/attribution.html:2 msgid "" -"Powered by django-" -"helpdesk." +"django-helpdesk." msgstr "" -#: templates/helpdesk/attribution.html:4 -msgid "For technical support please contact:" -msgstr "" - -#: templates/helpdesk/base.html:9 +#: templates/helpdesk/base.html:10 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:19 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:20 +#: templates/helpdesk/base.html:21 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:21 templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 #: templates/helpdesk/rss_list.html:15 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:101 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:14 +#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 +#: templates/helpdesk/public_base.html:18 msgid "Helpdesk" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:9 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28 +#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 msgid "RSS Icon" msgstr "" -#: templates/helpdesk/base.html:111 templates/helpdesk/rss_list.html:2 +#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 #: templates/helpdesk/rss_list.html.py:4 msgid "RSS Feeds" msgstr "" -#: templates/helpdesk/base.html:112 +#: templates/helpdesk/base.html:63 msgid "API" msgstr "" -#: templates/helpdesk/base.html:113 -msgid "User Settings" -msgstr "" - -#: templates/helpdesk/base.html:115 -msgid "Change Language" -msgstr "" - -#: templates/helpdesk/base.html:117 +#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 msgid "System Settings" msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:5 +#: templates/helpdesk/confirm_delete_saved_query.html:6 +msgid "Delete Query" +msgstr "" + +#: templates/helpdesk/confirm_delete_saved_query.html:8 #, python-format msgid "" -"\n" -"

Delete Query

\n" -"\n" -"

Are you sure you want to delete this saved filter (%(query_title)s)? To re-create it, you will need to manually re-filter your ticket listing.

\n" +"Are you sure you want to delete this saved filter " +"(%(query_title)s)? To re-create it, you will need to manually re-" +"filter your ticket listing." msgstr "" #: templates/helpdesk/confirm_delete_saved_query.html:11 msgid "" -"\n" -"

You have shared this query, so other users may be using it. If you delete it, they will have to manually create their own query.

\n" +"You have shared this query, so other users may be using it. If you delete " +"it, they will have to manually create their own query." msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:15 -#: templates/helpdesk/delete_ticket.html:11 +#: templates/helpdesk/confirm_delete_saved_query.html:14 +#: templates/helpdesk/delete_ticket.html:10 msgid "No, Don't Delete It" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:17 -#: templates/helpdesk/delete_ticket.html:13 +#: templates/helpdesk/confirm_delete_saved_query.html:16 +#: templates/helpdesk/delete_ticket.html:12 msgid "Yes - Delete It" msgstr "" @@ -1068,21 +1168,25 @@ msgstr "" msgid "Create Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:6 -msgid "" -"

Submit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

" +#: templates/helpdesk/create_ticket.html:10 +#: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68 +#: templates/helpdesk/public_homepage.html:27 +msgid "Submit a Ticket" msgstr "" -#: templates/helpdesk/create_ticket.html:17 -#: templates/helpdesk/edit_ticket.html:19 -#: templates/helpdesk/public_homepage.html:50 -msgid "(Optional)" +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +msgid "Unless otherwise stated, all fields are required." msgstr "" -#: templates/helpdesk/create_ticket.html:26 -#: templates/helpdesk/public_homepage.html:59 +#: templates/helpdesk/create_ticket.html:11 +#: templates/helpdesk/edit_ticket.html:11 +#: templates/helpdesk/public_homepage.html:28 +msgid "Please provide as descriptive a title and description as possible." +msgstr "" + +#: templates/helpdesk/create_ticket.html:30 +#: templates/helpdesk/public_homepage.html:55 msgid "Submit Ticket" msgstr "" @@ -1090,136 +1194,176 @@ msgstr "" msgid "Helpdesk Dashboard" msgstr "" -#: templates/helpdesk/dashboard.html:10 -msgid "Helpdesk Summary" -msgstr "" - -#: templates/helpdesk/dashboard.html:25 +#: templates/helpdesk/dashboard.html:9 msgid "" "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets " "submitted by you, tickets you are working on, and those tickets that have no" " owner." msgstr "" -#: templates/helpdesk/dashboard.html:27 -msgid "" -"Welcome to your Helpdesk Dashboard! From here you can quickly see your own " -"tickets, and those tickets that have no owner. Why not pick up an orphan " -"ticket and sort it out for a customer?" +#: templates/helpdesk/dashboard.html:14 +msgid "Helpdesk Summary" msgstr "" #: templates/helpdesk/dashboard.html:36 +msgid "Current Ticket Stats" +msgstr "" + +#: templates/helpdesk/dashboard.html:37 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: templates/helpdesk/dashboard.html:38 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "Click" +msgstr "" + +#: templates/helpdesk/dashboard.html:39 +msgid "for detailed average by month." +msgstr "" + +#: templates/helpdesk/dashboard.html:40 +msgid "Distribution of open tickets, grouped by time period:" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Days since opened" +msgstr "" + +#: templates/helpdesk/dashboard.html:41 +msgid "Number of open tickets" +msgstr "" + +#: templates/helpdesk/dashboard.html:57 msgid "All Tickets submitted by you" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:77 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 +#: templates/helpdesk/ticket_list.html:225 msgid "Pr" msgstr "" -#: templates/helpdesk/dashboard.html:37 templates/helpdesk/dashboard.html:57 -#: templates/helpdesk/dashboard.html:99 +#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 +#: templates/helpdesk/dashboard.html:124 msgid "Last Update" msgstr "" -#: templates/helpdesk/dashboard.html:56 +#: templates/helpdesk/dashboard.html:77 msgid "Open Tickets assigned to you (you are working on this ticket)" msgstr "" -#: templates/helpdesk/dashboard.html:69 +#: templates/helpdesk/dashboard.html:92 msgid "You have no tickets assigned to you." msgstr "" -#: templates/helpdesk/dashboard.html:76 +#: templates/helpdesk/dashboard.html:99 msgid "(pick up a ticket if you start to work on it)" msgstr "" -#: templates/helpdesk/dashboard.html:85 -#: templates/helpdesk/ticket_desc_table.html:22 +#: templates/helpdesk/dashboard.html:110 +#: templates/helpdesk/ticket_desc_table.html:38 msgid "Take" msgstr "" -#: templates/helpdesk/dashboard.html:85 +#: templates/helpdesk/dashboard.html:110 #: templates/helpdesk/email_ignore_list.html:13 #: templates/helpdesk/email_ignore_list.html:23 #: templates/helpdesk/ticket_cc_list.html:15 #: templates/helpdesk/ticket_cc_list.html:23 -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Delete" msgstr "" -#: templates/helpdesk/dashboard.html:89 +#: templates/helpdesk/dashboard.html:114 msgid "There are no unassigned tickets." msgstr "" -#: templates/helpdesk/dashboard.html:98 +#: templates/helpdesk/dashboard.html:123 msgid "Closed & resolved Tickets you used to work on" msgstr "" #: templates/helpdesk/delete_ticket.html:3 +#: templates/helpdesk/delete_ticket.html:6 msgid "Delete Ticket" msgstr "" -#: templates/helpdesk/delete_ticket.html:5 +#: templates/helpdesk/delete_ticket.html:8 #, python-format msgid "" -"\n" -"

Delete Ticket

\n" -"\n" -"

Are you sure you want to delete this ticket (%(ticket_title)s)? All traces of the ticket, including followups, attachments, and updates will be irreversably removed.

\n" +"Are you sure you want to delete this ticket (%(ticket_title)s)? All" +" traces of the ticket, including followups, attachments, and updates will be" +" irreversibly removed." msgstr "" #: templates/helpdesk/edit_ticket.html:3 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:6 -msgid "" -"

Edit a Ticket

\n" -"\n" -"

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

\n" -"\n" -"

Note: Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.

" +#: templates/helpdesk/edit_ticket.html:9 +msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:28 +#: templates/helpdesk/edit_ticket.html:13 +msgid "Note" +msgstr "" + +#: templates/helpdesk/edit_ticket.html:13 +msgid "" +"Editing a ticket does not send an e-mail to the ticket owner or " +"submitter. No new details should be entered, this form should only be used " +"to fix incorrect details or clean up the submission." +msgstr "" + +#: templates/helpdesk/edit_ticket.html:33 msgid "Save Changes" msgstr "" #: templates/helpdesk/email_ignore_add.html:3 +#: templates/helpdesk/email_ignore_add.html:6 #: templates/helpdesk/email_ignore_add.html:23 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:5 +#: templates/helpdesk/email_ignore_add.html:8 msgid "" -"\n" -"

Ignore E-Mail Address

\n" -"\n" -"

To ignore an e-mail address and prevent any emails from that address creating tickets automatically, enter the e-mail address below.

\n" -"\n" -"

You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain.com or user@*.

" +"To ignore an e-mail address and prevent any emails from that address " +"creating tickets automatically, enter the e-mail address below." +msgstr "" + +#: templates/helpdesk/email_ignore_add.html:10 +msgid "" +"You can either enter a whole e-mail address such as " +"email@domain.com or a portion of an e-mail address with a wildcard," +" such as *@domain.com or user@*." msgstr "" #: templates/helpdesk/email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:5 -#, python-format -msgid "" -"\n" -"

Un-Ignore E-Mail Address

\n" -"\n" -"

Are you sure you wish to stop removing this email address (%(email_address)s) and allow their e-mails to automatically create tickets in your system? You can re-add this e-mail address at any time.

\n" +#: templates/helpdesk/email_ignore_del.html:6 +msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:11 +#: templates/helpdesk/email_ignore_del.html:8 +#, python-format +msgid "" +"Are you sure you wish to stop removing this email address " +"(%(email_address)s) and allow their e-mails to automatically create" +" tickets in your system? You can re-add this e-mail address at any time." +msgstr "" + +#: templates/helpdesk/email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:13 +#: templates/helpdesk/email_ignore_del.html:12 msgid "Stop Ignoring It" msgstr "" @@ -1240,16 +1384,12 @@ msgstr "" msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - #: templates/helpdesk/email_ignore_list.html:13 msgid "Keep in mailbox?" msgstr "" #: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "All" msgstr "" @@ -1284,7 +1424,7 @@ msgid "Comment:" msgstr "" #: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:11 +#: templates/helpdesk/kb_category.html:12 #, python-format msgid "Knowledgebase Category: %(kbcat)s" msgstr "" @@ -1294,12 +1434,12 @@ msgstr "" msgid "You are viewing all items in the %(kbcat)s category." msgstr "" -#: templates/helpdesk/kb_category.html:12 +#: templates/helpdesk/kb_category.html:13 msgid "Article" msgstr "" -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:11 -#: templates/helpdesk/navigation.html:33 +#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 +#: templates/helpdesk/navigation.html:71 msgid "Knowledgebase" msgstr "" @@ -1310,8 +1450,8 @@ msgid "" "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:9 -#: templates/helpdesk/public_homepage.html:9 +#: templates/helpdesk/kb_index.html:10 +#: templates/helpdesk/public_homepage.html:10 msgid "Knowledgebase Categories" msgstr "" @@ -1320,7 +1460,7 @@ msgstr "" msgid "Knowledgebase: %(item)s" msgstr "" -#: templates/helpdesk/kb_item.html:13 +#: templates/helpdesk/kb_item.html:16 #, python-format msgid "" "View other %(category_title)s " @@ -1328,88 +1468,82 @@ msgid "" "articles." msgstr "" -#: templates/helpdesk/kb_item.html:15 +#: templates/helpdesk/kb_item.html:18 msgid "Feedback" msgstr "" -#: templates/helpdesk/kb_item.html:17 +#: templates/helpdesk/kb_item.html:20 msgid "" "We give our users an opportunity to vote for items that they believe have " "helped them out, in order for us to better serve future customers. We would " "appreciate your feedback on this article. Did you find it useful?" msgstr "" -#: templates/helpdesk/kb_item.html:20 +#: templates/helpdesk/kb_item.html:23 msgid "This article was useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:21 +#: templates/helpdesk/kb_item.html:24 msgid "This article was not useful to me" msgstr "" -#: templates/helpdesk/kb_item.html:24 +#: templates/helpdesk/kb_item.html:27 msgid "The results of voting by other readers of this article are below:" msgstr "" -#: templates/helpdesk/kb_item.html:27 +#: templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" msgstr "" -#: templates/helpdesk/kb_item.html:28 +#: templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" msgstr "" -#: templates/helpdesk/kb_item.html:29 +#: templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" msgstr "" -#: templates/helpdesk/navigation.html:4 +#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 msgid "Dashboard" msgstr "" -#: templates/helpdesk/navigation.html:5 -#: templates/helpdesk/ticket_list.html:198 -msgid "Tickets" -msgstr "" - -#: templates/helpdesk/navigation.html:6 +#: templates/helpdesk/navigation.html:18 msgid "New Ticket" msgstr "" -#: templates/helpdesk/navigation.html:8 +#: templates/helpdesk/navigation.html:19 msgid "Stats" msgstr "" -#: templates/helpdesk/navigation.html:14 -#: templates/helpdesk/ticket_list.html:46 -msgid "Load Saved Query" +#: templates/helpdesk/navigation.html:24 +msgid "Saved Query" msgstr "" -#: templates/helpdesk/navigation.html:25 templates/helpdesk/navigation.html:35 -msgid "Logout" +#: templates/helpdesk/navigation.html:39 +msgid "Change password" msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:26 +#: templates/helpdesk/navigation.html:50 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:31 -msgid "Submit A Ticket" +#: templates/helpdesk/navigation.html:73 +msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:35 +#: templates/helpdesk/navigation.html:73 msgid "Log In" msgstr "" #: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:21 +#: templates/helpdesk/public_homepage.html:73 #: templates/helpdesk/public_view_form.html:4 #: templates/helpdesk/public_view_ticket.html:2 msgid "View a Ticket" @@ -1423,74 +1557,81 @@ msgstr "" msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:29 +#: templates/helpdesk/public_homepage.html:28 +msgid "All fields are required." +msgstr "" + +#: templates/helpdesk/public_homepage.html:66 +msgid "Please use button at upper right to login first." +msgstr "" + +#: templates/helpdesk/public_homepage.html:82 #: templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:33 +#: templates/helpdesk/public_homepage.html:86 #: templates/helpdesk/public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_homepage.html:39 -msgid "Submit a Ticket" -msgstr "" - -#: templates/helpdesk/public_homepage.html:41 -msgid "" -"All fields are required. Please provide as descriptive a title and " -"description as possible." -msgstr "" - -#: templates/helpdesk/public_homepage.html:67 -msgid "Please use button at upper right to login first." -msgstr "" - #: templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" +#: templates/helpdesk/public_spam.html:5 +msgid "Sorry, but there has been an error trying to submit your ticket." +msgstr "" + #: templates/helpdesk/public_spam.html:6 msgid "" -"

Sorry, but there has been an error trying to submit your ticket.

\n" -"\n" -"

Our system has marked your submission as spam, so we are unable to save it. If this is not spam, please press back and re-type your message. Be careful to avoid sounding 'spammy', and if you have heaps of links please try removing them if possible.

\n" -"\n" -"

We are sorry for any inconvenience, however this check is required to avoid our helpdesk resources being overloaded by spammers.

\n" +"Our system has marked your submission as spam, so we are " +"unable to save it. If this is not spam, please press back and re-type your " +"message. Be careful to avoid sounding 'spammy', and if you have heaps of " +"links please try removing them if possible." +msgstr "" + +#: templates/helpdesk/public_spam.html:7 +msgid "" +"We are sorry for any inconvenience, however this check is required to avoid " +"our helpdesk resources being overloaded by spammers." msgstr "" #: templates/helpdesk/public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:8 +#: templates/helpdesk/public_view_ticket.html:9 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:11 -#: templates/helpdesk/ticket_desc_table.html:16 +#: templates/helpdesk/public_view_ticket.html:13 +#: templates/helpdesk/ticket_desc_table.html:32 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:35 +msgid "Tags" +msgstr "" + +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept" msgstr "" -#: templates/helpdesk/public_view_ticket.html:46 -#: templates/helpdesk/ticket_desc_table.html:74 +#: templates/helpdesk/public_view_ticket.html:48 +#: templates/helpdesk/ticket_desc_table.html:26 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:55 -#: templates/helpdesk/ticket.html:64 +#: templates/helpdesk/public_view_ticket.html:57 +#: templates/helpdesk/ticket.html:66 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:63 -#: templates/helpdesk/ticket.html:92 +#: templates/helpdesk/public_view_ticket.html:65 +#: templates/helpdesk/ticket.html:100 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" @@ -1533,6 +1674,10 @@ msgstr "" msgid "Reports By Queue" msgstr "" +#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +msgid "Days until ticket closed by Month" +msgstr "" + #: templates/helpdesk/report_output.html:19 msgid "" "You can run this query on filtered data by using one of your saved queries." @@ -1590,15 +1735,15 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:22 +#: templates/helpdesk/rss_list.html:23 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: templates/helpdesk/rss_list.html:24 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:27 +#: templates/helpdesk/rss_list.html:30 msgid "Open Tickets" msgstr "" @@ -1606,12 +1751,8 @@ msgstr "" msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:5 -msgid "" -"\n" -"

System Settings

\n" -"\n" -"

The following items can be maintained by you or other superusers:

" +#: templates/helpdesk/system_settings.html:8 +msgid "The following items can be maintained by you or other superusers:" msgstr "" #: templates/helpdesk/system_settings.html:11 @@ -1650,77 +1791,81 @@ msgstr "" msgid "Attach another File" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:197 +#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket.html:71 templates/helpdesk/ticket.html.py:81 +#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:111 +#: templates/helpdesk/ticket.html:119 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:118 +#: templates/helpdesk/ticket.html:126 msgid "Use a Pre-set Reply" msgstr "" -#: templates/helpdesk/ticket.html:120 +#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 +msgid "(Optional)" +msgstr "" + +#: templates/helpdesk/ticket.html:128 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." msgstr "" -#: templates/helpdesk/ticket.html:123 +#: templates/helpdesk/ticket.html:131 msgid "Comment / Resolution" msgstr "" -#: templates/helpdesk/ticket.html:125 +#: templates/helpdesk/ticket.html:133 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." msgstr "" -#: templates/helpdesk/ticket.html:128 +#: templates/helpdesk/ticket.html:136 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are" " resolved." msgstr "" -#: templates/helpdesk/ticket.html:158 +#: templates/helpdesk/ticket.html:166 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:160 +#: templates/helpdesk/ticket.html:168 msgid "" "If this is public, the submitter will be e-mailed your comment or " "resolution." msgstr "" -#: templates/helpdesk/ticket.html:164 +#: templates/helpdesk/ticket.html:172 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:173 templates/helpdesk/ticket_list.html:55 -#: templates/helpdesk/ticket_list.html:87 -#: templates/helpdesk/ticket_list.html:199 +#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 +#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:225 msgid "Owner" msgstr "" -#: templates/helpdesk/ticket.html:174 +#: templates/helpdesk/ticket.html:182 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:190 +#: templates/helpdesk/ticket.html:193 msgid "Attach File(s) »" msgstr "" -#: templates/helpdesk/ticket.html:196 +#: templates/helpdesk/ticket.html:199 msgid "Attach a File" msgstr "" -#: templates/helpdesk/ticket.html:204 +#: templates/helpdesk/ticket.html:207 msgid "Update This Ticket" msgstr "" @@ -1823,263 +1968,256 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Unhold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:11 +#: templates/helpdesk/ticket_desc_table.html:7 msgid "Hold" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:13 +#: templates/helpdesk/ticket_desc_table.html:9 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:21 +#: templates/helpdesk/ticket_desc_table.html:37 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:27 +#: templates/helpdesk/ticket_desc_table.html:43 msgid "Ignore" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:36 +#: templates/helpdesk/ticket_desc_table.html:52 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "Manage" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: templates/helpdesk/ticket_desc_table.html:53 msgid "" "Click here to add / remove people who should receive an e-mail whenever this" " ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:48 +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "Subscribe" +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:53 +msgid "" +"Click here to subscribe yourself to this ticket, if you want to receive an " +"e-mail whenever this ticket is updated." +msgstr "" + +#: templates/helpdesk/ticket_desc_table.html:57 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:50 +#: templates/helpdesk/ticket_desc_table.html:59 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:51 +#: templates/helpdesk/ticket_desc_table.html:60 msgid "Remove Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:54 +#: templates/helpdesk/ticket_desc_table.html:63 msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "Add Dependency" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:56 +#: templates/helpdesk/ticket_desc_table.html:65 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:2 -msgid "Ticket Listing" -msgstr "" - -#: templates/helpdesk/ticket_list.html:41 -msgid "Query Options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:43 -msgid "Save This Query" -msgstr "" - -#: templates/helpdesk/ticket_list.html:51 +#: templates/helpdesk/ticket_list.html:59 msgid "Change Query" msgstr "" -#: templates/helpdesk/ticket_list.html:54 -#: templates/helpdesk/ticket_list.html:69 +#: templates/helpdesk/ticket_list.html:67 +#: templates/helpdesk/ticket_list.html:79 msgid "Sorting" msgstr "" -#: templates/helpdesk/ticket_list.html:58 -#: templates/helpdesk/ticket_list.html:137 +#: templates/helpdesk/ticket_list.html:71 +#: templates/helpdesk/ticket_list.html:139 msgid "Keywords" msgstr "" -#: templates/helpdesk/ticket_list.html:59 +#: templates/helpdesk/ticket_list.html:72 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:90 +#: templates/helpdesk/ticket_list.html:100 msgid "Reverse" msgstr "" -#: templates/helpdesk/ticket_list.html:92 +#: templates/helpdesk/ticket_list.html:102 msgid "Ordering applied to tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:97 +#: templates/helpdesk/ticket_list.html:107 msgid "Owner(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:101 +#: templates/helpdesk/ticket_list.html:111 msgid "(ME)" msgstr "" -#: templates/helpdesk/ticket_list.html:105 +#: templates/helpdesk/ticket_list.html:115 msgid "Ctrl-Click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:110 +#: templates/helpdesk/ticket_list.html:120 msgid "Queue(s)" msgstr "" -#: templates/helpdesk/ticket_list.html:111 -#: templates/helpdesk/ticket_list.html:117 -#: templates/helpdesk/ticket_list.html:131 +#: templates/helpdesk/ticket_list.html:121 +#: templates/helpdesk/ticket_list.html:127 msgid "Ctrl-click to select multiple options" msgstr "" -#: templates/helpdesk/ticket_list.html:116 +#: templates/helpdesk/ticket_list.html:126 msgid "Status(es)" msgstr "" -#: templates/helpdesk/ticket_list.html:122 +#: templates/helpdesk/ticket_list.html:132 msgid "Date (From)" msgstr "" -#: templates/helpdesk/ticket_list.html:123 +#: templates/helpdesk/ticket_list.html:133 msgid "Date (To)" msgstr "" -#: templates/helpdesk/ticket_list.html:124 +#: templates/helpdesk/ticket_list.html:134 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" msgstr "" -#: templates/helpdesk/ticket_list.html:130 -msgid "Tag(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:138 +#: templates/helpdesk/ticket_list.html:140 msgid "" "Keywords are case-insensitive, and will be looked for in the title, body and" " submitter fields." msgstr "" -#: templates/helpdesk/ticket_list.html:142 +#: templates/helpdesk/ticket_list.html:144 msgid "Apply Filter" msgstr "" -#: templates/helpdesk/ticket_list.html:144 +#: templates/helpdesk/ticket_list.html:146 #, python-format -msgid "You are currently viewing saved query %(query_name)s." +msgid "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:147 +#: templates/helpdesk/ticket_list.html:149 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:154 -#: templates/helpdesk/ticket_list.html:169 +#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:181 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:160 +#: templates/helpdesk/ticket_list.html:172 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:162 +#: templates/helpdesk/ticket_list.html:174 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:163 +#: templates/helpdesk/ticket_list.html:175 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:164 +#: templates/helpdesk/ticket_list.html:176 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: templates/helpdesk/ticket_list.html:195 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:178 +#: templates/helpdesk/ticket_list.html:202 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:183 +#: templates/helpdesk/ticket_list.html:207 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:213 +#: templates/helpdesk/ticket_list.html:240 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:219 +#: templates/helpdesk/ticket_list.html:247 msgid "Previous" msgstr "" -#: templates/helpdesk/ticket_list.html:223 +#: templates/helpdesk/ticket_list.html:251 #, python-format msgid "Page %(ticket_num)s of %(num_pages)s." msgstr "" -#: templates/helpdesk/ticket_list.html:227 +#: templates/helpdesk/ticket_list.html:255 msgid "Next" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Select:" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "None" msgstr "" -#: templates/helpdesk/ticket_list.html:232 +#: templates/helpdesk/ticket_list.html:260 msgid "Inverse" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "With Selected Tickets:" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Take (Assign to me)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Don't Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Close (Send E-Mail)" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Assign To" msgstr "" -#: templates/helpdesk/ticket_list.html:234 +#: templates/helpdesk/ticket_list.html:262 msgid "Nobody (Unassign)" msgstr "" @@ -2087,15 +2225,13 @@ msgstr "" msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:14 +#: templates/helpdesk/user_settings.html:8 msgid "" -"\n" -"

User Settings

\n" -"\n" -"

Use the following options to change the way your helpdesk system works for you. These settings do not impact any other user.

\n" +"Use the following options to change the way your helpdesk system works for " +"you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:29 +#: templates/helpdesk/user_settings.html:14 msgid "Save Options" msgstr "" @@ -2116,116 +2252,101 @@ msgstr "" msgid "Helpdesk Login" msgstr "" -#: templates/helpdesk/registration/login.html:9 -#: templates/helpdesk/registration/login.html:21 -msgid "Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:11 -msgid "" -"To log in and begin responding to cases, simply enter your username and " -"password below." -msgstr "" - #: templates/helpdesk/registration/login.html:14 +msgid "To log in simply enter your username and password below." +msgstr "" + +#: templates/helpdesk/registration/login.html:17 msgid "Your username and password didn't match. Please try again." msgstr "" -#: templates/helpdesk/registration/login.html:16 -msgid "Username" +#: templates/helpdesk/registration/login.html:20 +msgid "Login" msgstr "" -#: templates/helpdesk/registration/login.html:18 -msgid "Password" -msgstr "" - -#: views/feeds.py:35 +#: views/feeds.py:39 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:40 +#: views/feeds.py:44 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:46 +#: views/feeds.py:50 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:51 +#: views/feeds.py:55 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:98 +#: views/feeds.py:102 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:99 +#: views/feeds.py:103 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:124 +#: views/feeds.py:128 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:125 +#: views/feeds.py:129 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:140 +#: views/feeds.py:144 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:145 +#: views/feeds.py:149 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:91 +#: views/public.py:89 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:109 +#: views/public.py:107 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:218 +#: views/staff.py:235 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:246 -msgid "Sorry, you need to login to do that." -msgstr "" - -#: views/staff.py:295 +#: views/staff.py:369 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:318 +#: views/staff.py:392 msgid "Updated" msgstr "" -#: views/staff.py:496 +#: views/staff.py:577 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:501 +#: views/staff.py:582 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:506 views/staff.py:511 +#: views/staff.py:587 views/staff.py:592 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:732 +#: views/staff.py:806 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2235,86 +2356,38 @@ msgid "" "matching\">Django Documentation on string matching in SQLite." msgstr "" -#: views/staff.py:843 +#: views/staff.py:910 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:846 +#: views/staff.py:913 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:914 -msgid "Jan" -msgstr "" - -#: views/staff.py:915 -msgid "Feb" -msgstr "" - -#: views/staff.py:916 -msgid "Mar" -msgstr "" - -#: views/staff.py:917 -msgid "Apr" -msgstr "" - -#: views/staff.py:918 -msgid "May" -msgstr "" - -#: views/staff.py:919 -msgid "Jun" -msgstr "" - -#: views/staff.py:920 -msgid "Jul" -msgstr "" - -#: views/staff.py:921 -msgid "Aug" -msgstr "" - -#: views/staff.py:922 -msgid "Sep" -msgstr "" - -#: views/staff.py:923 -msgid "Oct" -msgstr "" - -#: views/staff.py:924 -msgid "Nov" -msgstr "" - -#: views/staff.py:925 -msgid "Dec" -msgstr "" - -#: views/staff.py:951 +#: views/staff.py:1007 msgid "User by Priority" msgstr "" -#: views/staff.py:957 +#: views/staff.py:1013 msgid "User by Queue" msgstr "" -#: views/staff.py:963 +#: views/staff.py:1019 msgid "User by Status" msgstr "" -#: views/staff.py:969 +#: views/staff.py:1025 msgid "User by Month" msgstr "" -#: views/staff.py:975 +#: views/staff.py:1031 msgid "Queue by Priority" msgstr "" -#: views/staff.py:981 +#: views/staff.py:1037 msgid "Queue by Status" msgstr "" -#: views/staff.py:987 +#: views/staff.py:1043 msgid "Queue by Month" msgstr ""