* Add 'modified' field to tickets - updated when the ticket or a followup is saved

* Added 'Priority' ot tickets along with update code.

models.py

@@ -99,9 +99,18 @@ class Ticket(models.Model):
         (CLOSED_STATUS, 'Closed'),
     )
 
+    PRIORITY_CHOICES = (
+        (1, '1 (Critical)'),
+        (2, '2 (High)'),
+        (3, '3 (Normal)'),
+        (4, '4 (Low)'),
+        (5, '5 (Very Low)'),
+    )
+
     title = models.CharField(maxlength=200)
     queue = models.ForeignKey(Queue)
-    created = models.DateTimeField(auto_now_add=True)
+    created = models.DateTimeField(blank=True)
+    modified = models.DateTimeField(blank=True)
     submitter_email = models.EmailField(blank=True, null=True, help_text='The submitter will receive an email for all public follow-ups left for this task.')
     assigned_to = models.ForeignKey(User, related_name='assigned_to', blank=True, null=True)
     status = models.IntegerField(choices=STATUS_CHOICES, default=OPEN_STATUS)
@@ -109,6 +118,8 @@ class Ticket(models.Model):
     description = models.TextField(blank=True, null=True)
     resolution = models.TextField(blank=True, null=True)
 
+    priority = models.IntegerField(choices=PRIORITY_CHOICES, default=3, blank=3)
+
     def _get_assigned_to(self):
         """ Custom property to allow us to easily print 'Unassigned' if a 
         ticket has no owner, or the users name if it's assigned. If the user 
@@ -148,6 +159,11 @@ class Ticket(models.Model):
         if not self.id:
             # This is a new ticket as no ID yet exists.
             self.created = datetime.now()
+        
+        if not self.priority:
+            self.priority = 3
+        
+        self.modified = datetime.now()
 
         super(Ticket, self).save()
 
@@ -181,6 +197,13 @@ class FollowUp(models.Model):
     def __unicode__(self):
         return '%s' % self.title
 
+
+    def save(self):
+        t = self.ticket
+        t.modified = datetime.now()
+        t.save()
+        super(FollowUp, self).save()
+
 class TicketChange(models.Model):
     """ For each FollowUp, any changes to the parent ticket (eg Title, Priority,
     etc) are tracked here for display purposes.

scripts/get_email.py

@@ -93,6 +93,16 @@ def ticket_from_message(message, queue):
         except:
             ticket = None
 
+    priority = 3
+
+    smtp_priority = message.get('priority', '')
+    smtp_importance = message.get('importance', '')
+
+    high_priority_types = ('high', 'important', '1', 'urgent')
+
+    if smtp_priority in high_priority_types or smtp_importance in high_priority_types:
+        priority = 2
+
     if ticket == None:
         t = Ticket(
             title=subject,
@@ -100,6 +110,7 @@ def ticket_from_message(message, queue):
             submitter_email=sender_email,
             created=now,
             description=body,
+            priority=priority,
         )
         t.save()
         

templates/helpdesk/dashboard.html

@@ -23,11 +23,11 @@ $(document).ready(function() {
 <tr class='row_columnheads'><th>#</th><th>Title</th><th>Queue</th><th>Status</th><th>Last Update</th></tr>
 {% for ticket in user_tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
-<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.id }}</a></th>
+<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status_display }}</td>
-<td>{{ ticket.last_update|timesince }}</td>
+<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
 </tr>
 {% endfor %}
 </table>
@@ -37,7 +37,7 @@ $(document).ready(function() {
 <tr class='row_columnheads'><th>#</th><th>Title</th><th>Queue</th><th>Created</th><th>&nbsp;</th></tr>
 {% for ticket in unassigned_tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
-<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.id }}</a></th>
+<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|timesince }} ago</span></td>

templates/helpdesk/ticket.html

@@ -36,16 +36,21 @@
 </tr>
 
 <tr class='row_even'>
+    <th>Priority</th>
+    <td>{{ ticket.get_priority_display }}</td>
+</tr>
+
+<tr class='row_odd'>
     <th colspan='2'>Description</th>
 </tr>
-<tr class='row_odd'>
+<tr class='row_even'>
     <td colspan='2'>{{ ticket.description }}</td>
 </tr>
 
-{% if ticket.resolution %}<tr class='row_even'>
+{% if ticket.resolution %}<tr class='row_odd'>
     <th colspan='2'>Resolution{% ifequal ticket.get_status_display "Resolved" %} [<a href='?close'>Accept &amp; Close</a>]{% endifequal %}</th>
 </tr>
-<tr class='row_odd'>
+<tr class='row_even'>
     <td colspan='2'>{{ ticket.resolution }}</td>
 </tr>{% endif %}
 
@@ -102,6 +107,9 @@ Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}
 <label for='id_owner'>Owner</label>
 <select id='id_owner' name='owner'><option value='0'>Unassign</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select>
 
+<label for='id_priority'>Priority</label>
+<select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select>
+
 </div>
 
 <label for='id_public'>Is this update public?</label> <input type='checkbox' name='public' value='1' checked='checked' />

views.py

@@ -80,6 +80,7 @@ def view_ticket(request, ticket_id):
         RequestContext(request, {
             'ticket': ticket,
             'active_users': User.objects.filter(is_active=True),
+            'priorities': Ticket.PRIORITY_CHOICES,
         }))
 view_ticket = login_required(view_ticket)
 
@@ -91,6 +92,8 @@ def update_ticket(request, ticket_id):
     title = request.POST.get('title', '')
     public = request.POST.get('public', False)
     owner = int(request.POST.get('owner', None))
+    priority = int(request.POST.get('priority', ticket.priority))
+    
     if not owner and ticket.assigned_to:
         owner = ticket.assigned_to.id
 
@@ -129,6 +132,11 @@ def update_ticket(request, ticket_id):
         c.save()
         ticket.title = title
 
+    if priority != ticket.priority:
+        c = TicketChange(followup=f, field='Priority', old_value=ticket.priority, new_value=priority)
+        c.save()
+        ticket.priority = priority
+
     if f.new_status == Ticket.RESOLVED_STATUS:
         ticket.resolution = comment