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Merge branch 'main' into view_protectors

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This commit is contained in:
Timothy Hobbs
2024-04-23 21:29:38 +02:00
committed by GitHub
parent ebbbcdb2aa 9f7c18e507
commit 8f9d385e10
24 changed files with 859 additions and 227 deletions
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30
helpdesk/settings.py
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@ -160,6 +160,36 @@ TICKET_PRIORITY_CHOICES = getattr(settings,
'HELPDESK_TICKET_PRIORITY_CHOICES',
DEFAULT_TICKET_PRIORITY_CHOICES)
#########################
# time tracking options #
#########################
# Follow-ups automatic time_spent calculation
FOLLOWUP_TIME_SPENT_AUTO = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_AUTO',
False)
# Calculate time_spent according to open hours
FOLLOWUP_TIME_SPENT_OPENING_HOURS = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS',
{})
# Holidays don't count for time_spent calculation
FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS',
())
# Time doesn't count for listed ticket statuses
FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES',
())
# Time doesn't count for listed queues slugs
FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES',
())
############################
# options for public pages #
############################