extern/django-helpdesk
1
0
Fork 1
mirror of https://github.com/django-helpdesk/django-helpdesk.git synced 2025-06-19 17:18:23 +02:00
Code Issues Packages Projects Releases Wiki Activity

Update README to point to correct media URL. Thanks, 'edv'.

Browse Source
This commit is contained in:
Ross Poulton 2009-07-15 22:39:18 +00:00
parent ec25a630d3
commit 93ad5ad60c
1 changed files with 3 additions and 3 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

6
README
View File

@ -104,7 +104,7 @@ the current version of Jutda Helpdesk working.
ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
This application assumes all helpdesk media will be accessible at This application assumes all helpdesk media will be accessible at
http://MEDIA_PATH/helpdesk/ http://MEDIA_URL/helpdesk/
7. Inside your MEDIA_ROOT folder, inside the 'helpdesk' folder, is a folder 7. Inside your MEDIA_ROOT folder, inside the 'helpdesk' folder, is a folder
called 'attachments'. Ensure your web server software can write to this called 'attachments'. Ensure your web server software can write to this
@ -148,14 +148,14 @@ the current version of Jutda Helpdesk working.
4. If you wish to automatically escalate tickets based on their age, set up 4. If you wish to automatically escalate tickets based on their age, set up
a cronjob to run scripts/escalate_tickets.py on a regular basis: a cronjob to run scripts/escalate_tickets.py on a regular basis:
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets.py 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
This will run the escalation process hourly, using the 'Escalation Hours' This will run the escalation process hourly, using the 'Escalation Hours'
setting for each queue to determine which tickets to escalate. setting for each queue to determine which tickets to escalate.
5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter 5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter
the dates manually via the Admin, or setup a cronjob to run the dates manually via the Admin, or setup a cronjob to run
scripts/create_escalation_exclusions.py on a regular basis: scripts/create_escalation_exclusions on a regular basis:
0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions.py --days saturday,sunday --escalate-verbosely 0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions.py --days saturday,sunday --escalate-verbosely