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Do the full update ticket flow when followups are posted from the API

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Timothy Hobbs
2023-11-29 22:03:09 +00:00
committed by Timothy Hobbs
parent ffb7522e79
commit 9526ca9820
5 changed files with 41 additions and 20 deletions
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34
helpdesk/serializers.py
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@ -1,12 +1,14 @@
from .forms import TicketForm
from .lib import format_time_spent, process_attachments
from .models import CustomField, FollowUp, FollowUpAttachment, Ticket
from .user import HelpdeskUser
from django.contrib.auth import get_user_model
from django.contrib.humanize.templatetags import humanize
from rest_framework import serializers
from rest_framework.exceptions import ValidationError
from .forms import TicketForm
from .lib import format_time_spent
from .models import CustomField, FollowUp, FollowUpAttachment, Ticket
from .user import HelpdeskUser
from .update_ticket import update_ticket
class DatatablesTicketSerializer(serializers.ModelSerializer):
"""
@ -124,20 +126,30 @@ class FollowUpSerializer(serializers.ModelSerializer):
write_only=True,
required=False
)
date = serializers.DateTimeField(read_only=True)
class Meta:
model = FollowUp
fields = (
'id', 'ticket', 'date', 'title', 'comment', 'public', 'user', 'new_status', 'message_id',
'time_spent', 'followupattachment_set', 'attachments'
'id', 'ticket', 'user', 'title', 'comment', 'public', 'new_status',
'time_spent', 'attachments', 'followupattachment_set', 'date', 'message_id',
)
def create(self, validated_data):
attachments = validated_data.pop('attachments', None)
followup = super().create(validated_data)
if attachments:
process_attachments(followup, attachments)
return followup
if validated_data["user"]:
user = validated_data["user"]
else:
user = self.context['request'].user
return update_ticket(
user=user,
ticket=validated_data["ticket"],
title=validated_data.get("title", None),
comment=validated_data.get("comment", ""),
files=validated_data.get("attachments", None),
public=validated_data.get("public", False),
new_status=validated_data.get("new_status", None),
time_spent=validated_data.get("time_spent", None),
)
class TicketSerializer(serializers.ModelSerializer):