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Do the full update ticket flow when followups are posted from the API

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Timothy Hobbs
2023-11-29 22:03:09 +00:00
committed by Timothy Hobbs
parent ffb7522e79
commit 9526ca9820
5 changed files with 41 additions and 20 deletions
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11
helpdesk/update_ticket.py
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@ -198,11 +198,13 @@ def update_ticket(
files=None,
public=False,
owner=-1,
ticket_title=None,
priority=-1,
new_status=None,
time_spent=None,
due_date=None,
new_checklists=None,
message_id=None,
):
# We need to allow the 'ticket' and 'queue' contexts to be applied to the
# comment.
@ -235,7 +237,7 @@ def update_ticket(
owner = ticket.assigned_to.id
f = FollowUp(ticket=ticket, date=timezone.now(), comment=comment,
time_spent=time_spent)
time_spent=time_spent, message_id=message_id, title=title)
if is_helpdesk_staff(user):
f.user = user
@ -262,15 +264,15 @@ def update_ticket(
files = process_attachments(f, files) if files else []
if title and title != ticket.title:
if ticket_title and ticket_title != ticket.title:
c = TicketChange(
followup=f,
field=_('Title'),
old_value=ticket.title,
new_value=title,
new_value=ticket_title,
)
c.save()
ticket.title = title
ticket.title = ticket_title
if new_status != old_status:
c = TicketChange(
@ -386,4 +388,5 @@ def update_ticket(
# auto subscribe user if enabled
add_staff_subscription(user, ticket)
return f