From 977d0e0acab119ec3a168031771b7c9b0a489567 Mon Sep 17 00:00:00 2001 From: Ross Poulton Date: Mon, 7 Jan 2008 20:30:55 +0000 Subject: [PATCH] * Improve e-mail sending when ticket is updated or resolved --- views.py | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/views.py b/views.py index d8b172ef..434484bc 100644 --- a/views.py +++ b/views.py @@ -40,6 +40,7 @@ from django.db.models import Q # Helpdesk imports from helpdesk.forms import TicketForm from helpdesk.models import Ticket, Queue, FollowUp, TicketChange +from helpdesk.lib import send_multipart_mail def dashboard(request): tickets = Ticket.objects.filter(assigned_to=request.user).exclude(status=Ticket.CLOSED_STATUS) @@ -140,10 +141,10 @@ def update_ticket(request, ticket_id): } if f.new_status == Ticket.RESOLVED_STATUS: template = 'helpdesk/emails/submitter_resolved' - subject = '%s Ticket Resolved' + subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title) else: template = 'helpdesk/emails/submitter_updated' - subject = '%s Ticket Updated' + subject = '%s %s (Updated)' % (ticket.ticket, ticket.title) send_multipart_mail(template, context, subject, ticket.submitter_email, ticket.queue.from_address) ticket.save()