@ -163,7 +163,7 @@ class Ticket(models.Model):
def _get_status(self):
held_msg = ''
if self.on_hold: held_msg = ' (Held)'
if self.on_hold: held_msg = ' - On Hold'
return '%s%s' % (self.get_status_display, held_msg)
get_status = property(_get_status)
The note is not visible to the blocked user.