mirror of
https://github.com/django-helpdesk/django-helpdesk.git
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Reformat file ticket_desc_table.html
This commit is contained in:
Benbb96
parent
9e9ebd45a7
commit
9e7b4ef9bf
@ -10,111 +10,163 @@
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<div class="table-responsive">
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<div class="table-responsive">
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<table class="table table-sm table-border">
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<table class="table table-sm table-border">
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<thead class="thead-light">
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<thead class="thead-light">
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<tr class=''><th colspan='4'><h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3>
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<tr class=''>
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<th colspan='4'>
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<h3>{{ ticket.queue.slug }}-{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3>
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{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}
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{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}
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<span class='ticket_toolbar float-right'>
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<span class='ticket_toolbar float-right'>
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<a href="{% url 'helpdesk:edit' ticket.id %}" class="ticket-edit"><button class="btn btn-warning btn-sm"><i class="fas fa-pencil-alt"></i> {% trans "Edit" %}</button></a>
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<a href="{% url 'helpdesk:edit' ticket.id %}" class="btn btn-warning btn-sm ticket-edit">
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| <a href="{% url 'helpdesk:delete' ticket.id %}" class="ticket-delete"><button class="btn btn-danger btn-sm"><i class="fas fa-trash-alt"></i> {% trans "Delete" %}</button></a>
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<i class="fas fa-pencil-alt"></i> {% trans "Edit" %}
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</a>
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{% if ticket.on_hold %}
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| <a href="{% url 'helpdesk:delete' ticket.id %}" class="btn btn-danger btn-sm ticket-delete">
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<form class="form-inline ticket-hold" method='post' action='unhold/'>
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<i class="fas fa-trash-alt"></i> {% trans "Delete" %}
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{% csrf_token %}
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</a>
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<button class="btn btn-warning btn-sm" type='submit'><i class="fas fa-play"></i> {% trans "Unhold" %}</button>
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| {% if ticket.on_hold %}
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</form>
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<form class="form-inline ticket-hold" method='post' action='unhold/'>
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{% else %}
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{% csrf_token %}
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<form class="form-inline ticket-hold" method='post' action='hold/'>
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<button class="btn btn-warning btn-sm" type='submit'>
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{% csrf_token %}
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<i class="fas fa-play"></i> {% trans "Unhold" %}
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<button class="btn btn-warning btn-sm" type='submit'><i class="fas fa-pause"></i> {% trans "Hold" %}</button>
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</button>
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</form>
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</form>
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{% endif %}
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{% else %}
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</span></th></tr>
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<form class="form-inline ticket-hold" method='post' action='hold/'>
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{% csrf_token %}
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<button class="btn btn-warning btn-sm" type='submit'>
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<i class="fas fa-pause"></i> {% trans "Hold" %}
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</button>
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</form>
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{% endif %}
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</span>
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</th>
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</tr>
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</thead>
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</thead>
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<tbody>
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<tbody>
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{% for customfield in ticket.ticketcustomfieldvalue_set.all %}
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{% for customfield in ticket.ticketcustomfieldvalue_set.all %}
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<tr>
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<tr>
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<th class="table-secondary">{{ customfield.field.label }}</th>
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<th class="table-secondary">{{ customfield.field.label }}</th>
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<td>{% spaceless %}{% if "url" == customfield.field.data_type %}<a href='{{ customfield.value }}'>{{ customfield.value }}</a>
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<td>
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{% elif "datetime" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
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{% spaceless %}
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{% elif "date" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
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{% if "url" == customfield.field.data_type %}
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{% elif "time" == customfield.field.data_type %}{{ customfield.value|datetime_string_format }}
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<a href='{{ customfield.value }}'>{{ customfield.value }}</a>
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{% else %}{{ customfield.value|default:"" }}
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{% elif "datetime" == customfield.field.data_type %}
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{% endif %}{% endspaceless %}</td>
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{{ customfield.value|datetime_string_format }}
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</tr>{% endfor %}
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{% elif "date" == customfield.field.data_type %}
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{{ customfield.value|datetime_string_format }}
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{% elif "time" == customfield.field.data_type %}
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{{ customfield.value|datetime_string_format }}
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{% else %}
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{{ customfield.value|default:"" }}
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{% endif %}
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{% endspaceless %}
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</td>
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</tr>
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{% endfor %}
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<tr>
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<tr>
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<th class="table-active">{% trans "Due Date" %}</th>
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<th class="table-active">{% trans "Due Date" %}</th>
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<td>{{ ticket.due_date|date:"DATETIME_FORMAT" }} {% if ticket.due_date %}({{ ticket.due_date|naturaltime }}){% endif %}
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<td>
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{{ ticket.due_date|date:"DATETIME_FORMAT" }}
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{% if ticket.due_date %}({{ ticket.due_date|naturaltime }}){% endif %}
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</td>
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</td>
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<th class="table-active">{% trans "Submitted On" %}</th>
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<th class="table-active">{% trans "Submitted On" %}</th>
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<td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
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<td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
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</tr>
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</tr>
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<tr>
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<tr>
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<th class="table-active">{% trans "Assigned To" %}</th>
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<th class="table-active">{% trans "Assigned To" %}</th>
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<td>{{ ticket.get_assigned_to }}{% if _('Unassigned') == ticket.get_assigned_to %} <strong>
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<td>
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<a data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-hand-paper"></i></button></a>
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{{ ticket.get_assigned_to }}
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</strong>{% endif %}
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{% if _('Unassigned') == ticket.get_assigned_to %}
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<a class="btn btn-primary btn-sm float-right" data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'>
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<i class="fas fa-hand-paper"></i>
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</a>
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{% endif %}
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</td>
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</td>
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<th class="table-active">{% trans "Submitter E-Mail" %}</th>
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<th class="table-active">{% trans "Submitter E-Mail" %}</th>
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<td> {{ ticket.submitter_email }}
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<td>
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{% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a data-toggle="tooltip" href='{{submitter_userprofile_url}}' title='{% trans "Edit " %}{{ ticket.submitter_email }}{% trans " user profile" %}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i></button></a></strong>{% endif %}
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{{ ticket.submitter_email }}
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<strong><a data-toggle="tooltip" href ="{% url 'helpdesk:list'%}?q={{ticket.submitter_email}}" title='{% trans "Display tickets filtered for " %}{{ ticket.submitter_email }}{% trans " as a keyword" %}'>
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{% if user.is_superuser %}
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<button type="button" class="btn btn-primary btn-sm"><i class="fas fa-search"></i></button></a></strong>
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{% if submitter_userprofile_url %}
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<strong><a data-toggle="tooltip" href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}' title='{% trans "Add email address for the ticket system to ignore." %}'>
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<a class="btn btn-primary btn-sm" data-toggle="tooltip" href='{{submitter_userprofile_url}}' title='{% trans "Edit " %}{{ ticket.submitter_email }}{% trans " user profile" %}'>
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<button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-eye-slash"></i></button></a></strong>{% endif %}
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<i class="fas fa-address-book"></i>
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</a>
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{% endif %}
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<a class="btn btn-primary btn-sm" data-toggle="tooltip" href ="{% url 'helpdesk:list'%}?q={{ticket.submitter_email}}" title='{% trans "Display tickets filtered for " %}{{ ticket.submitter_email }}{% trans " as a keyword" %}'>
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<i class="fas fa-search"></i>
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</a>
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<a class="btn btn-warning btn-sm float-right" data-toggle="tooltip" href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}' title='{% trans "Add email address for the ticket system to ignore." %}'>
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<i class="fas fa-eye-slash"></i>
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</a>
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{% endif %}
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</td>
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</td>
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</tr>
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</tr>
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<tr>
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<tr>
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<th class="table-active">{% trans "Priority" %}</th>
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<th class="table-active">{% trans "Priority" %}</th>
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<td class="{% if ticket.priority < 3 %}table-warning{% endif %}">{{ ticket.get_priority_display }}
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<td class="{% if ticket.priority < 3 %}table-warning{% endif %}">
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{{ ticket.get_priority_display }}
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</td>
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</td>
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<th class="table-active">{% trans "Copies To" %}</th>
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<th class="table-active">{% trans "Copies To" %}</th>
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<td>{{ ticketcc_string }} <a data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'><strong><button type="button" class="btn btn-warning btn-sm float-right"><i class="fa fa-share"></i></button></strong></a>{% if SHOW_SUBSCRIBE %} <strong><a data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'><button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-rss-square"></i></button></a></strong>{% endif %}</td>
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<td>
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{{ ticketcc_string }}
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<a class="btn btn-warning btn-sm float-right" data-toggle='tooltip' href='{% url 'helpdesk:ticket_cc' ticket.id %}' title='{% trans "Click here to add / remove people who should receive an e-mail whenever this ticket is updated." %}'>
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<i class="fa fa-share"></i>
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</a>
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{% if SHOW_SUBSCRIBE %}
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<a class="btn btn-warning btn-sm float-right" data-toggle='tooltip' href='?subscribe' title='{% trans "Click here to subscribe yourself to this ticket, if you want to receive an e-mail whenever this ticket is updated." %}'>
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<i class="fas fa-rss-square"></i>
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</a>
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{% endif %}
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</td>
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</tr>
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</tr>
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{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET != False and helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET != False %}
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{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET != False and helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET != False %}
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<tr>
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<tr>
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{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET %}
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{% if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET %}
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<th class="table-active">{% trans "Dependencies" %}</th>
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<th class="table-active">{% trans "Dependencies" %}</th>
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<td>
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<td>
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<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
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<a data-toggle='tooltip' href='{% url 'helpdesk:ticket_dependency_add' ticket.id %}' title="{% trans "Click on 'Add Dependency', if you want to make this ticket dependent on another ticket. A ticket may not be closed until all tickets it depends on are closed." %}"><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-link"></i></button></a>
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{% for dep in ticket.ticketdependency.all %}
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{% for dep in ticket.ticketdependency.all %}
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{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
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{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
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<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i></button></a></li>
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<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url 'helpdesk:ticket_dependency_del' ticket.id dep.id %}'><button type="button" class="btn btn-warning btn-sm"><i class="fas fa-trash"></i></button></a></li>
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{% if forloop.last %}</ul>{% endif %}
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{% if forloop.last %}</ul>{% endif %}
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{% empty %}
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{% empty %}
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{% trans "This ticket has no dependencies." %}
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{% trans "This ticket has no dependencies." %}
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{% endfor %}
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{% endfor %}
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</td>
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</td>
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{% else %}
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{% else %}
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<th class="table-active"></th>
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<th class="table-active"></th>
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<td></td>
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<td></td>
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{% endif %}
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{% endif %}
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{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
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{% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}
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<th class="table-active">{% trans "Total time spent" %}</th>
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<th class="table-active">{% trans "Total time spent" %}</th>
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<td>{{ ticket.time_spent_formated }}</td>
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<td>{{ ticket.time_spent_formated }}</td>
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{% else %}
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{% else %}
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<th class="table-active"></th>
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<th class="table-active"></th>
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<td></td>
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<td></td>
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{% endif %}
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{% endif %}
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</tr>
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</tr>
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{% endif %}
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{% endif %}
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{% if ticket.kbitem %}
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{% if ticket.kbitem %}
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<tr>
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<tr>
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<th class="table-active">{% trans "Knowlegebase item" %}</th>
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<th class="table-active">{% trans "Knowlegebase item" %}</th>
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<td> <a href ="{{ticket.kbitem.query_url}}"> {{ticket.kbitem}} </a> </td>
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<td> <a href ="{{ticket.kbitem.query_url}}"> {{ticket.kbitem}} </a> </td>
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</tr>
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</tr>
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{% endif %}
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{% endif %}
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<tr>
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<tr>
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<th class="table-active">{% trans "Attachments" %}</th>
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<th class="table-active">{% trans "Attachments" %}</th>
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<td colspan="3">
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<td colspan="3">
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<ul>
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<ul>
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{% for followup in ticket.followup_set.all %}
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{% for followup in ticket.followup_set.all %}
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{% for attachment in followup.followupattachment_set.all %}
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{% for attachment in followup.followupattachment_set.all %}
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<li><a href='{{ attachment.file.url }}'>{{ attachment.filename }}</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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<li>
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{% if followup.user and request.user == followup.user %}
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<a href='{{ attachment.file.url }}'>
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<a href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'><button class="btn btn-danger btn-sm"><i class="fas fa-trash"></i></button></a>
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{{ attachment.filename }}
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{% endif %}
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</a> ({{ attachment.mime_type }}, {{ attachment.size|filesizeformat }})
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</li>
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{% if followup.user and request.user == followup.user %}
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{% endfor %}
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<a class="btn btn-danger btn-sm" href='{% url 'helpdesk:attachment_del' ticket.id attachment.id %}'>
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<i class="fas fa-trash"></i>
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</a>
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{% endif %}
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</li>
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{% endfor %}
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{% endfor %}
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{% endfor %}
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</ul>
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</ul>
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</td>
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</td>
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@ -122,18 +174,34 @@
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<tr>
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<tr>
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<td id="ticket-description" colspan='4'>
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<td id="ticket-description" colspan='4'>
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<h4>{% trans "Description" %}</h4>
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<h4>{% trans "Description" %}</h4>
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{{ ticket.get_markdown|urlizetrunc:50|num_to_link }}</td>
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{{ ticket.get_markdown|urlizetrunc:50|num_to_link }}
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</td>
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</tr>
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</tr>
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{% if ticket.resolution %}<tr>
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{% if ticket.resolution %}
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<th colspan='2'>{% trans "Resolution" %}{% if "Resolved" == ticket.get_status_display %} <a href='?close'><button type="button" class="btn btn-warning btn-sm">{% trans "Accept and Close" %}</button></a>{% endif %}</th>
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<tr>
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</tr>
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<th colspan='4'>
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<tr>
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{% trans "Resolution" %}
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<td colspan='2'>{{ ticket.get_resolution_markdown|urlizetrunc:50|linebreaksbr }}</td>
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{% if "Resolved" == ticket.get_status_display %}
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</tr>{% endif %}
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<a href='?close'>
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<button type="button" class="btn btn-warning btn-sm">
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{% trans "Accept and Close" %}
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</button>
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</a>
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{% endif %}
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</th>
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</tr>
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<tr>
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<td colspan='4'>{{ ticket.get_resolution_markdown|urlizetrunc:50|linebreaksbr }}</td>
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</tr>
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{% endif %}
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</tbody>
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</tbody>
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</table>
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</table>
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<a href='#FurtherEditOptions'><button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()"><i class="fas fa-pencil-alt"></i> {% trans "Edit details" %}</button></a>
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<a href='#FurtherEditOptions'>
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<button type="button" class="btn btn-sm btn-warning float-right" onclick="$('#FurtherEditOptions').fadeIn()">
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<i class="fas fa-pencil-alt"></i> {% trans "Edit details" %}
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</button>
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</a>
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</div>
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</div>
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<!-- /.table-responsive -->
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<!-- /.table-responsive -->
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</div>
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</div>
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