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add unit test for get_ticket_id_from_slug and alt queue processing for get_email

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Marc
2025-07-07 21:17:29 +00:00
parent 50fd6a07e8
commit a056e4d0a8
3 changed files with 136 additions and 3 deletions
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8
helpdesk/email.py
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@ -1102,7 +1102,7 @@ def extract_email_metadata(
other_queues = Queue.objects.exclude(id=queue.id).filter(
email_box_type__isnull=False
)
for other_queue in other_queues:
ticket_id = get_ticket_id_from_subject_slug(
other_queue.slug, subject, logger
@ -1115,11 +1115,13 @@ def extract_email_metadata(
)
queue = other_queue
break
# If no ticket ID was found in any queue, revert to the original queue for new ticket
if ticket_id is None:
queue = original_queue
logger.info(f"No existing ticket found, reverting to original queue {queue.slug}")
logger.info(
f"No existing ticket found, reverting to original queue {queue.slug}"
)
files = []
# first message in thread, we save full body to avoid losing forwards and things like that