new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers to delete individual followups (so you don't have to go to the admin).

helpdesk/settings.py

@@ -85,6 +85,9 @@ HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_S
 # show edit buttons in ticket follow ups.
 HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True)
 
+# show delete buttons in ticket follow ups if user is 'superuser'
+HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
+
 # show ticket edit button on top of ticket description.
 HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP', True)
 

helpdesk/templates/helpdesk/ticket.html

@@ -74,6 +74,9 @@ function googleTranslateElementInit() {
         <a href="{% url helpdesk_followup_edit ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
         {% endif %}
         {% endif %}
+        {% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
+        <a href="{% url helpdesk_followup_delete ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{{ STATIC_URL }}helpdesk/buttons/delete.png"></a>
+        {% endif %}
     </div>
 {% else %}
     <div class='followup'>
@@ -84,6 +87,9 @@ function googleTranslateElementInit() {
         <a href="{% url helpdesk_followup_edit ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
         {% endif %}
         {% endif %}
+        {% if user.is_superuser and helpdesk_settings.HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP %}
+        <a href="{% url helpdesk_followup_delete ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Delete" alt="Delete" src="{{ STATIC_URL }}helpdesk/buttons/delete.png"></a>
+        {% endif %}
     </div>
 {% endif %}
 <span class='followup-desc'>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</span>

helpdesk/urls.py

@@ -41,6 +41,10 @@ urlpatterns = patterns('helpdesk.views.staff',
         'followup_edit',
         name='helpdesk_followup_edit'),
 
+    url(r'^tickets/(?P<ticket_id>[0-9]+)/followup_delete/(?P<followup_id>[0-9]+)/$',
+        'followup_delete',
+        name='helpdesk_followup_delete'),
+
     url(r'^tickets/(?P<ticket_id>[0-9]+)/edit/$',
         'edit_ticket',
         name='helpdesk_edit'),

helpdesk/views/staff.py

@@ -139,7 +139,7 @@ def delete_ticket(request, ticket_id):
         return HttpResponseRedirect(reverse('helpdesk_home'))
 delete_ticket = staff_member_required(delete_ticket)
 
-def followup_edit(request, ticket_id, followup_id, ):
+def followup_edit(request, ticket_id, followup_id):
     "Edit followup options with an ability to change the ticket."
     followup = get_object_or_404(FollowUp, id=followup_id)
     ticket = get_object_or_404(Ticket, id=ticket_id)
@@ -179,8 +179,21 @@ def followup_edit(request, ticket_id, followup_id, ):
                 attachment.followup = new_followup
                 attachment.save()
             # delete old followup
-            followup.delete()                
+            followup.delete()
         return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+
+
+def followup_delete(request, ticket_id, followup_id):
+    ''' followup delete for superuser'''
+
+    ticket = get_object_or_404(Ticket, id=ticket_id)
+    if not request.user.is_superuser:
+        return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+
+    followup = get_object_or_404(FollowUp, id=followup_id)
+    followup.delete()
+    return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
+
             
 def view_ticket(request, ticket_id):
     ticket = get_object_or_404(Ticket, id=ticket_id)