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Merge pull request #1252 from django-helpdesk/remove_ignored_linting_errors

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Formatting and linting fixes
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Christopher Broderick 2025-04-02 09:57:03 +01:00 committed by GitHub
commit a8f26ff46f
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22 changed files with 382 additions and 345 deletions
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6
Makefile
View File

@ -63,13 +63,15 @@ test:
#: format - Run the PEP8 formatter.
.PHONY: format
format:
ruff format helpdesk
ruff check --fix # Fix linting errors
ruff format # fix formatting errors
#: checkformat - checks formatting against configured format specifications for the project.
.PHONY: checkformat
checkformat:
ruff check helpdesk
ruff check # linting check
ruff format --check # format check
#: documentation - Build documentation (Sphinx, README, ...).

156
demo/demodesk/config/settings.py
View File

@ -14,7 +14,7 @@ BASE_DIR = os.path.dirname(os.path.dirname(os.path.abspath(__file__)))
# See https://docs.djangoproject.com/en/1.11/howto/deployment/checklist/
# SECURITY WARNING: keep the secret key used in production secret!
SECRET_KEY = '_crkn1+fnzu5$vns_-d+^ayiq%z4k*s!!ag0!mfy36(y!vrazd'
SECRET_KEY = "_crkn1+fnzu5$vns_-d+^ayiq%z4k*s!!ag0!mfy36(y!vrazd"
# SECURITY WARNING: don't run with debug turned on in production!
DEBUG = True
@ -25,69 +25,73 @@ ALLOWED_HOSTS = []
# to use HTTPS with secure cookies, then you'd want to set
# the following settings:
#
#SECURE_PROXY_SSL_HEADER = ('HTTP_X_FORWARDED_PROTO', 'https')
#SESSION_COOKIE_SECURE = True
#CSRF_COOKIE_SECURE = True
# SECURE_PROXY_SSL_HEADER = ('HTTP_X_FORWARDED_PROTO', 'https')
# SESSION_COOKIE_SECURE = True
# CSRF_COOKIE_SECURE = True
#
# We leave them commented out here because most likely for
# an internal demo you don't need such security, but please
# remember when setting up your own development / production server!
# Default teams mode to enabled unless overridden by an environment variable set to "false"
HELPDESK_TEAMS_MODE_ENABLED=os.getenv("HELPDESK_TEAMS_MODE_ENABLED", "true").lower() == "true"
HELPDESK_TEAMS_MODE_ENABLED = (
os.getenv("HELPDESK_TEAMS_MODE_ENABLED", "true").lower() == "true"
)
# Application definition
INSTALLED_APPS = [
'django.contrib.admin',
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.messages',
'django.contrib.staticfiles',
'django.contrib.sites',
'django.contrib.humanize',
'bootstrap4form',
'helpdesk', # This is us!
'rest_framework', # required for the API
"django.contrib.admin",
"django.contrib.auth",
"django.contrib.contenttypes",
"django.contrib.sessions",
"django.contrib.messages",
"django.contrib.staticfiles",
"django.contrib.sites",
"django.contrib.humanize",
"bootstrap4form",
"helpdesk", # This is us!
"rest_framework", # required for the API
]
if HELPDESK_TEAMS_MODE_ENABLED:
INSTALLED_APPS.extend([
'account', # Required by pinax-teams
'pinax.invitations', # required by pinax-teams
'pinax.teams', # team support
'reversion', # required by pinax-teams
])
INSTALLED_APPS.extend(
[
"account", # Required by pinax-teams
"pinax.invitations", # required by pinax-teams
"pinax.teams", # team support
"reversion", # required by pinax-teams
]
)
MIDDLEWARE = [
'django.middleware.security.SecurityMiddleware',
'django.contrib.sessions.middleware.SessionMiddleware',
'django.middleware.common.CommonMiddleware',
'django.middleware.csrf.CsrfViewMiddleware',
'django.contrib.auth.middleware.AuthenticationMiddleware',
'django.contrib.messages.middleware.MessageMiddleware',
'django.middleware.clickjacking.XFrameOptionsMiddleware',
"django.middleware.security.SecurityMiddleware",
"django.contrib.sessions.middleware.SessionMiddleware",
"django.middleware.common.CommonMiddleware",
"django.middleware.csrf.CsrfViewMiddleware",
"django.contrib.auth.middleware.AuthenticationMiddleware",
"django.contrib.messages.middleware.MessageMiddleware",
"django.middleware.clickjacking.XFrameOptionsMiddleware",
]
ROOT_URLCONF = 'demodesk.config.urls'
ROOT_URLCONF = "demodesk.config.urls"
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
'DIRS': [],
'APP_DIRS': True,
'OPTIONS': {
'debug': True,
'context_processors': [
'django.template.context_processors.debug',
'django.template.context_processors.request',
'django.contrib.auth.context_processors.auth',
'django.contrib.messages.context_processors.messages',
"BACKEND": "django.template.backends.django.DjangoTemplates",
"DIRS": [],
"APP_DIRS": True,
"OPTIONS": {
"debug": True,
"context_processors": [
"django.template.context_processors.debug",
"django.template.context_processors.request",
"django.contrib.auth.context_processors.auth",
"django.contrib.messages.context_processors.messages",
],
},
},
]
WSGI_APPLICATION = 'demodesk.config.wsgi.application'
WSGI_APPLICATION = "demodesk.config.wsgi.application"
# django-helpdesk configuration settings
@ -97,13 +101,13 @@ WSGI_APPLICATION = 'demodesk.config.wsgi.application'
# Some common settings are below.
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': True,
'email_on_ticket_assign': True,
'email_on_ticket_change': True,
'login_view_ticketlist': True,
'email_on_ticket_apichange': True,
'preset_replies': True,
'tickets_per_page': 25
"use_email_as_submitter": True,
"email_on_ticket_assign": True,
"email_on_ticket_change": True,
"login_view_ticketlist": True,
"email_on_ticket_apichange": True,
"preset_replies": True,
"tickets_per_page": 25,
}
# Should the public web portal be enabled?
@ -122,8 +126,8 @@ HELPDESK_SHOW_CHANGE_PASSWORD = True
# Instead of showing the public web portal first,
# we can instead redirect users straight to the login page.
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False
LOGIN_URL = 'helpdesk:login'
LOGIN_REDIRECT_URL = 'helpdesk:home'
LOGIN_URL = "helpdesk:login"
LOGIN_REDIRECT_URL = "helpdesk:home"
# You can also redirect to a specific page after logging out (instead of logout page)
# LOGOUT_REDIRECT_URL = 'helpdesk:home'
@ -133,9 +137,9 @@ LOGIN_REDIRECT_URL = 'helpdesk:home'
# https://docs.djangoproject.com/en/1.11/ref/settings/#databases
DATABASES = {
'default': {
'ENGINE': 'django.db.backends.sqlite3',
'NAME': os.path.join(BASE_DIR, 'db.sqlite3'),
"default": {
"ENGINE": "django.db.backends.sqlite3",
"NAME": os.path.join(BASE_DIR, "db.sqlite3"),
}
}
@ -156,10 +160,10 @@ SESSION_COOKIE_AGE = 86400 # = 1 day
# For better default security, set these cookie flags, but
# these are likely to cause problems when testing locally
#CSRF_COOKIE_SECURE = True
#SESSION_COOKIE_SECURE = True
#CSRF_COOKIE_HTTPONLY = True
#SESSION_COOKIE_HTTPONLY = True
# CSRF_COOKIE_SECURE = True
# SESSION_COOKIE_SECURE = True
# CSRF_COOKIE_HTTPONLY = True
# SESSION_COOKIE_HTTPONLY = True
# Password validation
@ -167,16 +171,16 @@ SESSION_COOKIE_AGE = 86400 # = 1 day
AUTH_PASSWORD_VALIDATORS = [
{
'NAME': 'django.contrib.auth.password_validation.UserAttributeSimilarityValidator',
"NAME": "django.contrib.auth.password_validation.UserAttributeSimilarityValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.MinimumLengthValidator',
"NAME": "django.contrib.auth.password_validation.MinimumLengthValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.CommonPasswordValidator',
"NAME": "django.contrib.auth.password_validation.CommonPasswordValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.NumericPasswordValidator',
"NAME": "django.contrib.auth.password_validation.NumericPasswordValidator",
},
]
@ -185,14 +189,14 @@ AUTH_PASSWORD_VALIDATORS = [
# This demo uses the console backend, which simply prints emails to the console
# rather than actually sending them out.
DEFAULT_FROM_EMAIL = 'helpdesk@example.com'
SERVER_EMAIL = 'helpdesk@example.com'
EMAIL_BACKEND = 'django.core.mail.backends.console.EmailBackend'
DEFAULT_FROM_EMAIL = "helpdesk@example.com"
SERVER_EMAIL = "helpdesk@example.com"
EMAIL_BACKEND = "django.core.mail.backends.console.EmailBackend"
# If you want to test sending real emails, uncomment and modify the following:
#EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
#EMAIL_HOST = 'smtp.example.com'
#EMAIL_PORT = '25'
# EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
# EMAIL_HOST = 'smtp.example.com'
# EMAIL_PORT = '25'
# Internationalization
# https://docs.djangoproject.com/en/1.11/topics/i18n/
@ -201,9 +205,9 @@ EMAIL_BACKEND = 'django.core.mail.backends.console.EmailBackend'
# The most complete translations are: es-MX, ru, zh-Hans
# Contribute to our translations via Transifex if you can!
# See CONTRIBUTING.rst for more info.
LANGUAGE_CODE = 'en-US'
LANGUAGE_CODE = "en-US"
TIME_ZONE = 'UTC'
TIME_ZONE = "UTC"
USE_I18N = True
@ -215,27 +219,27 @@ USE_TZ = True
# Static files (CSS, JavaScript, Images)
# https://docs.djangoproject.com/en/1.11/howto/static-files/
STATIC_URL = '/static/'
STATIC_URL = "/static/"
# static root needs to be defined in order to use collectstatic
STATIC_ROOT = os.path.join(BASE_DIR, 'static')
STATIC_ROOT = os.path.join(BASE_DIR, "static")
# MEDIA_ROOT is where media uploads are stored.
# We set this to a directory to host file attachments created
# with tickets.
MEDIA_URL = '/media/'
MEDIA_ROOT = os.path.join(BASE_DIR, 'media')
MEDIA_URL = "/media/"
MEDIA_ROOT = os.path.join(BASE_DIR, "media")
# Fixtures
# https://docs.djangoproject.com/en/1.11/ref/settings/#std:setting-FIXTURE_DIRS
# - This is only necessary to make the demo project work, not needed for
# your own projects unless you make your own fixtures
FIXTURE_DIRS = [os.path.join(BASE_DIR, 'fixtures')]
FIXTURE_DIRS = [os.path.join(BASE_DIR, "fixtures")]
# for Django 3.2+, set default for autofields:
DEFAULT_AUTO_FIELD = 'django.db.models.AutoField'
DEFAULT_AUTO_FIELD = "django.db.models.AutoField"
try:
from .local_settings import *
from .local_settings import * # noqa
except ImportError:
pass

7
demo/demodesk/config/urls.py
View File

@ -13,6 +13,7 @@ Including another URLconf
1. Import the include() function: from django.conf.urls import url, include
2. Add a URL to urlpatterns: url(r'^blog/', include('blog.urls'))
"""
from django.conf import settings
from django.conf.urls.static import static
from django.contrib import admin
@ -26,7 +27,7 @@ from django.urls import include, path
# https://docs.djangoproject.com/en/1.10/howto/static-files/
urlpatterns = [
path('admin/', admin.site.urls),
path('', include('helpdesk.urls', namespace='helpdesk')),
path('api/auth/', include('rest_framework.urls', namespace='rest_framework'))
path("admin/", admin.site.urls),
path("", include("helpdesk.urls", namespace="helpdesk")),
path("api/auth/", include("rest_framework.urls", namespace="rest_framework")),
] + static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT)

1
demo/demodesk/config/wsgi.py
View File

@ -7,7 +7,6 @@ For more information on this file, see
https://docs.djangoproject.com/en/1.10/howto/deployment/wsgi/
"""
from django.core.wsgi import get_wsgi_application
import os

2
demo/demodesk/manage.py
View File

@ -12,7 +12,7 @@ def main():
# issue is really that Django is missing to avoid masking other
# exceptions on Python 2.
try:
import django
import django # noqa
except ImportError:
raise ImportError(
"Couldn't import Django. Are you sure it's installed and "

2
demo/manage.py
View File

@ -12,7 +12,7 @@ def main():
# issue is really that Django is missing to avoid masking other
# exceptions on Python 2.
try:
import django
import django # noqa
except ImportError:
raise ImportError(
"Couldn't import Django. Are you sure it's installed and "

53
demo/setup.py
View File

@ -1,5 +1,6 @@
# -*- coding: utf-8 -*-
"""Python packaging."""
import os
from setuptools import setup
@ -8,42 +9,42 @@ here = os.path.abspath(os.path.dirname(__file__))
project_root = os.path.dirname(here)
NAME = 'django-helpdesk-demodesk'
DESCRIPTION = 'A demo Django project using django-helpdesk'
README = open(os.path.join(here, 'README.rst')).read()
VERSION = '0.5.0'
#VERSION = open(os.path.join(project_root, 'VERSION')).read().strip()
AUTHOR = 'django-helpdesk team'
URL = 'https://github.com/django-helpdesk/django-helpdesk'
CLASSIFIERS = ['Development Status :: 4 - Beta',
'License :: OSI Approved :: BSD License',
'Programming Language :: Python :: 3.8',
'Programming Language :: Python :: 3.9',
'Programming Language :: Python :: 3.10',
'Framework :: Django :: 3.2',
'Framework :: Django :: 4.0']
KEYWORDS = []
PACKAGES = ['demodesk']
REQUIREMENTS = [
'django-helpdesk'
NAME = "django-helpdesk-demodesk"
DESCRIPTION = "A demo Django project using django-helpdesk"
README = open(os.path.join(here, "README.rst")).read()
VERSION = "0.5.0"
# VERSION = open(os.path.join(project_root, 'VERSION')).read().strip()
AUTHOR = "django-helpdesk team"
URL = "https://github.com/django-helpdesk/django-helpdesk"
CLASSIFIERS = [
"Development Status :: 4 - Beta",
"License :: OSI Approved :: BSD License",
"Programming Language :: Python :: 3.8",
"Programming Language :: Python :: 3.9",
"Programming Language :: Python :: 3.10",
"Framework :: Django :: 3.2",
"Framework :: Django :: 4.0",
]
ENTRY_POINTS = {
'console_scripts': ['demodesk = demodesk.manage:main']
}
KEYWORDS = []
PACKAGES = ["demodesk"]
REQUIREMENTS = ["django-helpdesk"]
ENTRY_POINTS = {"console_scripts": ["demodesk = demodesk.manage:main"]}
if __name__ == '__main__': # Don't run setup() when we import this module.
setup(name=NAME,
if __name__ == "__main__": # Don't run setup() when we import this module.
setup(
name=NAME,
version=VERSION,
description=DESCRIPTION,
long_description=README,
classifiers=CLASSIFIERS,
keywords=' '.join(KEYWORDS),
keywords=" ".join(KEYWORDS),
author=AUTHOR,
url=URL,
license='BSD',
license="BSD",
packages=PACKAGES,
include_package_data=True,
zip_safe=False,
install_requires=REQUIREMENTS,
entry_points=ENTRY_POINTS)
entry_points=ENTRY_POINTS,
)

119
docs/conf.py
View File

@ -11,201 +11,203 @@
# All configuration values have a default; values that are commented out
# serve to show the default.
import os
import sys
# If extensions (or modules to document with autodoc) are in another directory,
# add these directories to sys.path here. If the directory is relative to the
# documentation root, use os.path.abspath to make it absolute, like shown here.
#sys.path.insert(0, os.path.abspath('.'))
# sys.path.insert(0, os.path.abspath('.'))
# -- General configuration -----------------------------------------------
# If your documentation needs a minimal Sphinx version, state it here.
#needs_sphinx = '1.0'
# needs_sphinx = '1.0'
# Add any Sphinx extension module names here, as strings. They can be extensions
# coming with Sphinx (named 'sphinx.ext.*') or your custom ones.
extensions = []
# Add any paths that contain templates here, relative to this directory.
templates_path = ['_templates']
templates_path = ["_templates"]
# The suffix of source filenames.
source_suffix = '.rst'
source_suffix = ".rst"
# The encoding of source files.
#source_encoding = 'utf-8-sig'
# source_encoding = 'utf-8-sig'
# The master toctree document.
master_doc = 'index'
master_doc = "index"
# General information about the project.
project = u'django-helpdesk'
copyright = u'2011-2023, Django-helpdesk Contributors'
project = "django-helpdesk"
copyright = "2011-2023, Django-helpdesk Contributors"
# The version info for the project you're documenting, acts as replacement for
# |version| and |release|, also used in various other places throughout the
# built documents.
#
# The short X.Y version.
version = '1.x'
version = "1.x"
# The full version, including alpha/beta/rc tags.
release = '1.x'
release = "1.x"
# The language for content autogenerated by Sphinx. Refer to documentation
# for a list of supported languages.
#language = None
# language = None
# There are two options for replacing |today|: either, you set today to some
# non-false value, then it is used:
#today = ''
# today = ''
# Else, today_fmt is used as the format for a strftime call.
#today_fmt = '%B %d, %Y'
# today_fmt = '%B %d, %Y'
# List of patterns, relative to source directory, that match files and
# directories to ignore when looking for source files.
exclude_patterns = []
# The reST default role (used for this markup: `text`) to use for all documents.
#default_role = None
# default_role = None
# If true, '()' will be appended to :func: etc. cross-reference text.
#add_function_parentheses = True
# add_function_parentheses = True
# If true, the current module name will be prepended to all description
# unit titles (such as .. function::).
#add_module_names = True
# add_module_names = True
# If true, sectionauthor and moduleauthor directives will be shown in the
# output. They are ignored by default.
#show_authors = False
# show_authors = False
# The name of the Pygments (syntax highlighting) style to use.
pygments_style = 'sphinx'
pygments_style = "sphinx"
# A list of ignored prefixes for module index sorting.
#modindex_common_prefix = []
# modindex_common_prefix = []
# -- Options for HTML output ---------------------------------------------
# The theme to use for HTML and HTML Help pages. See the documentation for
# a list of builtin themes.
html_theme = 'default'
html_theme = "default"
# Theme options are theme-specific and customize the look and feel of a theme
# further. For a list of options available for each theme, see the
# documentation.
#html_theme_options = {}
# html_theme_options = {}
# Add any paths that contain custom themes here, relative to this directory.
#html_theme_path = []
# html_theme_path = []
# The name for this set of Sphinx documents. If None, it defaults to
# "<project> v<release> documentation".
#html_title = None
# html_title = None
# A shorter title for the navigation bar. Default is the same as html_title.
#html_short_title = None
# html_short_title = None
# The name of an image file (relative to this directory) to place at the top
# of the sidebar.
#html_logo = None
# html_logo = None
# The name of an image file (within the static path) to use as favicon of the
# docs. This file should be a Windows icon file (.ico) being 16x16 or 32x32
# pixels large.
#html_favicon = None
# html_favicon = None
# Add any paths that contain custom static files (such as style sheets) here,
# relative to this directory. They are copied after the builtin static files,
# so a file named "default.css" will overwrite the builtin "default.css".
html_static_path = ['_static']
html_static_path = ["_static"]
# If not '', a 'Last updated on:' timestamp is inserted at every page bottom,
# using the given strftime format.
#html_last_updated_fmt = '%b %d, %Y'
# html_last_updated_fmt = '%b %d, %Y'
# If true, SmartyPants will be used to convert quotes and dashes to
# typographically correct entities.
#html_use_smartypants = True
# html_use_smartypants = True
# Custom sidebar templates, maps document names to template names.
#html_sidebars = {}
# html_sidebars = {}
# Additional templates that should be rendered to pages, maps page names to
# template names.
#html_additional_pages = {}
# html_additional_pages = {}
# If false, no module index is generated.
#html_domain_indices = True
# html_domain_indices = True
# If false, no index is generated.
#html_use_index = True
# html_use_index = True
# If true, the index is split into individual pages for each letter.
#html_split_index = False
# html_split_index = False
# If true, links to the reST sources are added to the pages.
#html_show_sourcelink = True
# html_show_sourcelink = True
# If true, "Created using Sphinx" is shown in the HTML footer. Default is True.
#html_show_sphinx = True
# html_show_sphinx = True
# If true, "(C) Copyright ..." is shown in the HTML footer. Default is True.
#html_show_copyright = True
# html_show_copyright = True
# If true, an OpenSearch description file will be output, and all pages will
# contain a <link> tag referring to it. The value of this option must be the
# base URL from which the finished HTML is served.
#html_use_opensearch = ''
# html_use_opensearch = ''
# This is the file name suffix for HTML files (e.g. ".xhtml").
#html_file_suffix = None
# html_file_suffix = None
# Output file base name for HTML help builder.
htmlhelp_basename = 'django-helpdeskdoc'
htmlhelp_basename = "django-helpdeskdoc"
# -- Options for LaTeX output --------------------------------------------
# The paper size ('letter' or 'a4').
#latex_paper_size = 'letter'
# latex_paper_size = 'letter'
# The font size ('10pt', '11pt' or '12pt').
#latex_font_size = '10pt'
# latex_font_size = '10pt'
# Grouping the document tree into LaTeX files. List of tuples
# (source start file, target name, title, author, documentclass [howto/manual]).
latex_documents = [
('index', 'django-helpdesk.tex', u'django-helpdesk Documentation',
u'django-helpdesk Contributors', 'manual'),
(
"index",
"django-helpdesk.tex",
"django-helpdesk Documentation",
"django-helpdesk Contributors",
"manual",
),
]
# The name of an image file (relative to this directory) to place at the top of
# the title page.
#latex_logo = None
# latex_logo = None
# For "manual" documents, if this is true, then toplevel headings are parts,
# not chapters.
#latex_use_parts = False
# latex_use_parts = False
# If true, show page references after internal links.
#latex_show_pagerefs = False
# latex_show_pagerefs = False
# If true, show URL addresses after external links.
#latex_show_urls = False
# latex_show_urls = False
# Additional stuff for the LaTeX preamble.
#latex_preamble = ''
# latex_preamble = ''
# Documents to append as an appendix to all manuals.
#latex_appendices = []
# latex_appendices = []
# If false, no module index is generated.
#latex_domain_indices = True
# latex_domain_indices = True
# -- Options for manual page output --------------------------------------
@ -213,6 +215,11 @@ latex_documents = [
# One entry per manual page. List of tuples
# (source start file, name, description, authors, manual section).
man_pages = [
('index', 'django-helpdesk', u'django-helpdesk Documentation',
[u'django-helpdesk Contributors'], 1)
(
"index",
"django-helpdesk",
"django-helpdesk Documentation",
["django-helpdesk Contributors"],
1,
)
]

3
helpdesk/email.py
View File

@ -442,7 +442,8 @@ def process_queue(q, logger):
q.email_box_port = mail_defaults[email_box_type][encryption]["port"]
server = mail_defaults[email_box_type][encryption]["init"](
q.email_box_host or helpdesk_settings.QUEUE_EMAIL_BOX_HOST, int(q.email_box_port)
q.email_box_host or helpdesk_settings.QUEUE_EMAIL_BOX_HOST,
int(q.email_box_port),
)
logger.info("Attempting %s server login" % email_box_type.upper())
mail_defaults[email_box_type]["sync"](q, logger, server)

3
helpdesk/migrations/0002_populate_usersettings.py
View File

@ -37,7 +37,8 @@ def populate_usersettings(apps, schema_editor):
UserSettings.objects.create(user=u, settings_pickled=settings_pickled)
noop = lambda *args, **kwargs: None
def noop(*args, **kwargs):
return None
class Migration(migrations.Migration):

20
helpdesk/query.py
View File

@ -41,16 +41,16 @@ def get_search_filter_args(search):
if not subsearch:
continue
my_filter |= (
Q(id__icontains=subsearch) |
Q(title__icontains=subsearch) |
Q(description__icontains=subsearch) |
Q(priority__icontains=subsearch) |
Q(resolution__icontains=subsearch) |
Q(submitter_email__icontains=subsearch) |
Q(assigned_to__email__icontains=subsearch) |
Q(ticketcustomfieldvalue__value__icontains=subsearch) |
Q(created__icontains=subsearch) |
Q(due_date__icontains=subsearch)
Q(id__icontains=subsearch)
| Q(title__icontains=subsearch)
| Q(description__icontains=subsearch)
| Q(priority__icontains=subsearch)
| Q(resolution__icontains=subsearch)
| Q(submitter_email__icontains=subsearch)
| Q(assigned_to__email__icontains=subsearch)
| Q(ticketcustomfieldvalue__value__icontains=subsearch)
| Q(created__icontains=subsearch)
| Q(due_date__icontains=subsearch)
)
return my_filter

10
helpdesk/settings.py
View File

@ -49,11 +49,15 @@ HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(
)
HELPDESK_PUBLIC_VIEW_PROTECTOR = getattr(
settings, "HELPDESK_PUBLIC_VIEW_PROTECTOR", lambda _: None
settings,
"HELPDESK_PUBLIC_VIEW_PROTECTOR",
lambda _: None, # noqa
)
HELPDESK_STAFF_VIEW_PROTECTOR = getattr(
settings, "HELPDESK_STAFF_VIEW_PROTECTOR", lambda _: None
settings,
"HELPDESK_STAFF_VIEW_PROTECTOR",
lambda _: None, # noqa
)
# Enable ticket and Email attachments
@ -390,7 +394,7 @@ if HELPDESK_TEAMS_MODE_ENABLED:
else:
HELPDESK_TEAMS_MODEL = settings.AUTH_USER_MODEL
HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = []
HELPDESK_KBITEM_TEAM_GETTER = lambda _: None
HELPDESK_KBITEM_TEAM_GETTER = lambda _: None # noqa
# show knowledgebase links?
# If Teams mode is enabled then it has to be on

3
helpdesk/tests/test_get_email.py
View File

@ -512,8 +512,7 @@ class GetEmailCommonTests(TestCase):
ticket = helpdesk.email.extract_email_metadata(
message.as_string(), self.queue_public, self.logger
)
self.assertIsNone(ticket, f"Ticket was created when it should not be: {ticket}"
)
self.assertIsNone(ticket, f"Ticket was created when it should not be: {ticket}")
class EmailTaskTests(TestCase):

2
pyproject.toml
View File

@ -1,3 +1,3 @@
[tool.ruff]
[tool.ruff.lint]
ignore = ["E501", "E731", "E721"]
ignore = []

88
quicktest.py
View File

@ -25,42 +25,43 @@ class QuickDjangoTest:
Based on a script published by Lukasz Dziedzia at:
http://stackoverflow.com/questions/3841725/how-to-launch-tests-for-django-reusable-app
"""
DIRNAME = os.path.dirname(__file__)
INSTALLED_APPS = (
'django.contrib.admin',
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.humanize',
'django.contrib.messages',
'django.contrib.sessions',
'django.contrib.sites',
'django.contrib.staticfiles',
'bootstrap4form',
"django.contrib.admin",
"django.contrib.auth",
"django.contrib.contenttypes",
"django.contrib.humanize",
"django.contrib.messages",
"django.contrib.sessions",
"django.contrib.sites",
"django.contrib.staticfiles",
"bootstrap4form",
# The following commented apps are optional,
# related to teams functionalities
# 'account',
# 'pinax.invitations',
# 'pinax.teams',
'rest_framework',
'helpdesk',
"rest_framework",
"helpdesk",
# 'reversion',
)
MIDDLEWARE = [
'django.middleware.security.SecurityMiddleware',
'django.contrib.sessions.middleware.SessionMiddleware',
'django.middleware.common.CommonMiddleware',
'django.middleware.csrf.CsrfViewMiddleware',
'django.contrib.auth.middleware.AuthenticationMiddleware',
'django.contrib.messages.middleware.MessageMiddleware',
'django.middleware.clickjacking.XFrameOptionsMiddleware',
"django.middleware.security.SecurityMiddleware",
"django.contrib.sessions.middleware.SessionMiddleware",
"django.middleware.common.CommonMiddleware",
"django.middleware.csrf.CsrfViewMiddleware",
"django.contrib.auth.middleware.AuthenticationMiddleware",
"django.contrib.messages.middleware.MessageMiddleware",
"django.middleware.clickjacking.XFrameOptionsMiddleware",
]
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
'APP_DIRS': True,
'OPTIONS': {
'context_processors': (
"BACKEND": "django.template.backends.django.DjangoTemplates",
"APP_DIRS": True,
"OPTIONS": {
"context_processors": (
# Defaults:
"django.contrib.auth.context_processors.auth",
"django.template.context_processors.debug",
@ -82,37 +83,39 @@ class QuickDjangoTest:
self._tests()
def _tests(self):
settings.configure(
DEBUG=True,
TIME_ZONE='UTC',
TIME_ZONE="UTC",
DATABASES={
'default': {
'ENGINE': 'django.db.backends.sqlite3',
'NAME': os.path.join(self.DIRNAME, 'database.db'),
'USER': '',
'PASSWORD': '',
'HOST': '',
'PORT': '',
"default": {
"ENGINE": "django.db.backends.sqlite3",
"NAME": os.path.join(self.DIRNAME, "database.db"),
"USER": "",
"PASSWORD": "",
"HOST": "",
"PORT": "",
}
},
INSTALLED_APPS=self.INSTALLED_APPS,
MIDDLEWARE=self.MIDDLEWARE,
ROOT_URLCONF='helpdesk.tests.urls',
STATIC_URL='/static/',
LOGIN_URL='/login/',
ROOT_URLCONF="helpdesk.tests.urls",
STATIC_URL="/static/",
LOGIN_URL="/login/",
TEMPLATES=self.TEMPLATES,
SITE_ID=1,
SECRET_KEY='wowdonotusethisfakesecuritykeyyouneedarealsecure1',
SECRET_KEY="wowdonotusethisfakesecuritykeyyouneedarealsecure1",
# The following settings disable teams
HELPDESK_TEAMS_MODEL='auth.User',
HELPDESK_TEAMS_MODEL="auth.User",
HELPDESK_TEAMS_MIGRATION_DEPENDENCIES=[],
HELPDESK_KBITEM_TEAM_GETTER=lambda _: None,
# Set IMAP Server Debug Verbosity
HELPDESK_IMAP_DEBUG_LEVEL=int(os.environ.get("HELPDESK_IMAP_DEBUG_LEVEL", "0")),
HELPDESK_IMAP_DEBUG_LEVEL=int(
os.environ.get("HELPDESK_IMAP_DEBUG_LEVEL", "0")
),
)
from django.test.runner import DiscoverRunner
test_runner = DiscoverRunner(verbosity=self.kwargs["verbosity"])
django.setup()
@ -121,7 +124,7 @@ class QuickDjangoTest:
sys.exit(failures)
if __name__ == '__main__':
if __name__ == "__main__":
"""
What do when the user hits this file from the shell.
@ -130,13 +133,10 @@ if __name__ == '__main__':
$ python quicktest.py test1 test2
"""
parser = argparse.ArgumentParser(
usage="[args]",
description="Run Django tests."
)
parser.add_argument('tests', nargs="*", type=str)
parser = argparse.ArgumentParser(usage="[args]", description="Run Django tests.")
parser.add_argument("tests", nargs="*", type=str)
parser.add_argument("--verbosity", "-v", nargs="?", type=int, default=1)
args = parser.parse_args()
if not args.tests:
args.tests = ['helpdesk']
args.tests = ["helpdesk"]
QuickDjangoTest(*args.tests, verbosity=args.verbosity)

12
setup.py
View File

@ -1,4 +1,5 @@
"""django-helpdesk setup"""
from distutils.util import convert_path
from fnmatch import fnmatchcase
import os
@ -6,7 +7,7 @@ from setuptools import find_packages, setup
import sys
version = '1.4.0'
version = "1.4.0"
# Provided as an attribute, so you can append to these instead
@ -77,8 +78,7 @@ def find_package_data(
bad_name = True
if show_ignored:
print(
"Directory %s ignored by pattern %s" % (
fn, pattern),
"Directory %s ignored by pattern %s" % (fn, pattern),
file=sys.stderr,
)
@ -92,8 +92,7 @@ def find_package_data(
new_package = package + "." + name
stack.append((fn, "", new_package, False))
else:
stack.append((fn, prefix + name + "/",
package, only_in_packages))
stack.append((fn, prefix + name + "/", package, only_in_packages))
elif package or not only_in_packages:
# is a file
bad_name = False
@ -102,8 +101,7 @@ def find_package_data(
bad_name = True
if show_ignored:
print(
"File %s ignored by pattern %s" % (
fn, pattern),
"File %s ignored by pattern %s" % (fn, pattern),
file=sys.stderr,
)
break

2
standalone/config/local_settings.py
View File

@ -1 +1 @@
from .settings import *
from .settings import * # noqa

3
standalone/config/local_urls.py
View File

@ -1,2 +1 @@
local_urlpatterns = [
]
local_urlpatterns = []

196
standalone/config/settings.py
View File

@ -8,8 +8,8 @@ For the full list of settings and their values, see
https://docs.djangoproject.com/en/1.11/ref/settings/
"""
import os
from django.core.exceptions import ImproperlyConfigured
# Build paths inside the project like this: os.path.join(BASE_DIR, ...)
@ -21,70 +21,72 @@ BASE_DIR = os.path.dirname(os.path.dirname(os.path.abspath(__file__)))
# Read SECRET_KEY from DJANGO_HELPDESK_SECRET_KEY env var
try:
SECRET_KEY = os.environ['DJANGO_HELPDESK_SECRET_KEY']
SECRET_KEY = os.environ["DJANGO_HELPDESK_SECRET_KEY"]
except KeyError:
raise Exception("DJANGO_HELPDESK_SECRET_KEY environment variable is not set")
# SECURITY WARNING: don't run with debug turned on in production!
DEBUG = False
ALLOWED_HOSTS = os.environ.get("DJANGO_HELPDESK_ALLOWED_HOSTS", "*, localhost, 0.0.0.0").split(",")
ALLOWED_HOSTS = os.environ.get(
"DJANGO_HELPDESK_ALLOWED_HOSTS", "*, localhost, 0.0.0.0"
).split(",")
SECURE_PROXY_SSL_HEADER = ('HTTP_X_FORWARDED_PROTO', 'https')
SECURE_PROXY_SSL_HEADER = ("HTTP_X_FORWARDED_PROTO", "https")
SESSION_COOKIE_SECURE = True
CSRF_COOKIE_SECURE = True
# Application definition
INSTALLED_APPS = [
'django.contrib.admin',
'django.contrib.auth',
'django.contrib.contenttypes',
'django.contrib.sessions',
'django.contrib.messages',
'django.contrib.staticfiles',
'django.contrib.sites',
'django.contrib.humanize',
'bootstrap4form',
'account', # Required by pinax-teams
'pinax.invitations', # required by pinax-teams
'pinax.teams', # team support
'reversion', # required by pinax-teams
'helpdesk', # This is us!
'rest_framework', # required for the API
"django.contrib.admin",
"django.contrib.auth",
"django.contrib.contenttypes",
"django.contrib.sessions",
"django.contrib.messages",
"django.contrib.staticfiles",
"django.contrib.sites",
"django.contrib.humanize",
"bootstrap4form",
"account", # Required by pinax-teams
"pinax.invitations", # required by pinax-teams
"pinax.teams", # team support
"reversion", # required by pinax-teams
"helpdesk", # This is us!
"rest_framework", # required for the API
]
MIDDLEWARE = [
'django.middleware.security.SecurityMiddleware',
'django.contrib.sessions.middleware.SessionMiddleware',
'django.middleware.common.CommonMiddleware',
'django.middleware.csrf.CsrfViewMiddleware',
'django.contrib.auth.middleware.AuthenticationMiddleware',
'django.contrib.messages.middleware.MessageMiddleware',
'django.middleware.clickjacking.XFrameOptionsMiddleware',
"django.middleware.security.SecurityMiddleware",
"django.contrib.sessions.middleware.SessionMiddleware",
"django.middleware.common.CommonMiddleware",
"django.middleware.csrf.CsrfViewMiddleware",
"django.contrib.auth.middleware.AuthenticationMiddleware",
"django.contrib.messages.middleware.MessageMiddleware",
"django.middleware.clickjacking.XFrameOptionsMiddleware",
"whitenoise.middleware.WhiteNoiseMiddleware",
]
ROOT_URLCONF = 'standalone.config.urls'
ROOT_URLCONF = "standalone.config.urls"
TEMPLATES = [
{
'BACKEND': 'django.template.backends.django.DjangoTemplates',
'DIRS': [],
'APP_DIRS': True,
'OPTIONS': {
'debug': True,
'context_processors': [
'django.template.context_processors.debug',
'django.template.context_processors.request',
'django.contrib.auth.context_processors.auth',
'django.contrib.messages.context_processors.messages',
"BACKEND": "django.template.backends.django.DjangoTemplates",
"DIRS": [],
"APP_DIRS": True,
"OPTIONS": {
"debug": True,
"context_processors": [
"django.template.context_processors.debug",
"django.template.context_processors.request",
"django.contrib.auth.context_processors.auth",
"django.contrib.messages.context_processors.messages",
],
},
},
]
WSGI_APPLICATION = 'standalone.config.wsgi.application'
WSGI_APPLICATION = "standalone.config.wsgi.application"
# django-helpdesk configuration settings
@ -94,43 +96,57 @@ WSGI_APPLICATION = 'standalone.config.wsgi.application'
# Some common settings are below.
HELPDESK_DEFAULT_SETTINGS = {
'use_email_as_submitter': os.environ.get('HELPDESK_USE_EMAIL_AS_SUBMITTER', 'True') == 'True',
'email_on_ticket_assign': os.environ.get('HELPDESK_EMAIL_ON_TICKET_ASSIGN', 'True') == 'True',
'email_on_ticket_change': os.environ.get('HELPDESK_EMAIL_ON_TICKET_CHANGE', 'True') == 'True',
'login_view_ticketlist': os.environ.get('HELPDESK_LOGIN_VIEW_TICKETLIST', 'True') == 'True',
'preset_replies': os.environ.get('HELPDESK_PRESET_REPLIES', 'True') == 'True',
'tickets_per_page': os.environ.get('HELPDESK_TICKETS_PER_PAGE', '25'),
"use_email_as_submitter": os.environ.get("HELPDESK_USE_EMAIL_AS_SUBMITTER", "True")
== "True",
"email_on_ticket_assign": os.environ.get("HELPDESK_EMAIL_ON_TICKET_ASSIGN", "True")
== "True",
"email_on_ticket_change": os.environ.get("HELPDESK_EMAIL_ON_TICKET_CHANGE", "True")
== "True",
"login_view_ticketlist": os.environ.get("HELPDESK_LOGIN_VIEW_TICKETLIST", "True")
== "True",
"preset_replies": os.environ.get("HELPDESK_PRESET_REPLIES", "True") == "True",
"tickets_per_page": os.environ.get("HELPDESK_TICKETS_PER_PAGE", "25"),
}
# Should the public web portal be enabled?
HELPDESK_PUBLIC_ENABLED = os.environ.get('HELPDESK_PUBLIC_ENABLED', 'True') == 'True'
HELPDESK_VIEW_A_TICKET_PUBLIC = os.environ.get('HELPDESK_VIEW_A_TICKET_PUBLIC', 'True') == 'True'
HELPDESK_SUBMIT_A_TICKET_PUBLIC = os.environ.get('HELPDESK_SUBMIT_A_TICKET_PUBLIC', 'True') == 'True'
HELPDESK_PUBLIC_ENABLED = os.environ.get("HELPDESK_PUBLIC_ENABLED", "True") == "True"
HELPDESK_VIEW_A_TICKET_PUBLIC = (
os.environ.get("HELPDESK_VIEW_A_TICKET_PUBLIC", "True") == "True"
)
HELPDESK_SUBMIT_A_TICKET_PUBLIC = (
os.environ.get("HELPDESK_SUBMIT_A_TICKET_PUBLIC", "True") == "True"
)
# Should the Knowledgebase be enabled?
HELPDESK_KB_ENABLED = os.environ.get('HELPDESK_KB_ENABLED', 'True') == 'True'
HELPDESK_KB_ENABLED = os.environ.get("HELPDESK_KB_ENABLED", "True") == "True"
HELPDESK_TICKETS_TIMELINE_ENABLED = os.environ.get('HELPDESK_TICKETS_TIMELINE_ENABLED', 'True') == 'True'
HELPDESK_TICKETS_TIMELINE_ENABLED = (
os.environ.get("HELPDESK_TICKETS_TIMELINE_ENABLED", "True") == "True"
)
# Allow users to change their passwords
HELPDESK_SHOW_CHANGE_PASSWORD = os.environ.get('HELPDESK_SHOW_CHANGE_PASSWORD', 'True') == 'True'
HELPDESK_SHOW_CHANGE_PASSWORD = (
os.environ.get("HELPDESK_SHOW_CHANGE_PASSWORD", "True") == "True"
)
# Instead of showing the public web portal first,
# we can instead redirect users straight to the login page.
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = os.environ.get('HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', 'False') == 'True'
LOGIN_URL = 'helpdesk:login'
LOGIN_REDIRECT_URL = 'helpdesk:home'
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = (
os.environ.get("HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT", "False") == "True"
)
LOGIN_URL = "helpdesk:login"
LOGIN_REDIRECT_URL = "helpdesk:home"
DATABASES = {
# Setup postgress db with postgres as host and db name and read password from env var
'default': {
'ENGINE': 'django.db.backends.postgresql',
'NAME': os.environ.get('POSTGRES_DB', 'postgres'),
'USER': os.environ.get('POSTGRES_USER', 'postgres'),
'PASSWORD': os.environ.get('POSTGRES_PASSWORD', 'postgres'),
'HOST': os.environ.get('POSTGRES_HOST', 'postgres'),
'PORT': os.environ.get('POSTGRES_PORT', '5432'),
"default": {
"ENGINE": "django.db.backends.postgresql",
"NAME": os.environ.get("POSTGRES_DB", "postgres"),
"USER": os.environ.get("POSTGRES_USER", "postgres"),
"PASSWORD": os.environ.get("POSTGRES_PASSWORD", "postgres"),
"HOST": os.environ.get("POSTGRES_HOST", "postgres"),
"PORT": os.environ.get("POSTGRES_PORT", "5432"),
}
}
@ -154,16 +170,16 @@ SESSION_COOKIE_AGE = 86400 # = 1 day
AUTH_PASSWORD_VALIDATORS = [
{
'NAME': 'django.contrib.auth.password_validation.UserAttributeSimilarityValidator',
"NAME": "django.contrib.auth.password_validation.UserAttributeSimilarityValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.MinimumLengthValidator',
"NAME": "django.contrib.auth.password_validation.MinimumLengthValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.CommonPasswordValidator',
"NAME": "django.contrib.auth.password_validation.CommonPasswordValidator",
},
{
'NAME': 'django.contrib.auth.password_validation.NumericPasswordValidator',
"NAME": "django.contrib.auth.password_validation.NumericPasswordValidator",
},
]
@ -172,21 +188,21 @@ AUTH_PASSWORD_VALIDATORS = [
# This demo uses the console backend, which simply prints emails to the console
# rather than actually sending them out.
DEFAULT_FROM_EMAIL = os.environ.get('DEFAULT_FROM_EMAIL', 'example@example.com')
SERVER_EMAIL = os.environ.get('SERVER_EMAIL', 'example@example.com')
DEFAULT_FROM_EMAIL = os.environ.get("DEFAULT_FROM_EMAIL", "example@example.com")
SERVER_EMAIL = os.environ.get("SERVER_EMAIL", "example@example.com")
if os.environ.get('EMAIL_HOST', None):
EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
if os.environ.get("EMAIL_HOST", None):
EMAIL_BACKEND = "django.core.mail.backends.smtp.EmailBackend"
try:
EMAIL_HOST = os.environ['EMAIL_HOST']
EMAIL_HOST = os.environ["EMAIL_HOST"]
except KeyError:
raise ImproperlyConfigured('Please set the EMAIL_HOST environment variable.')
raise ImproperlyConfigured("Please set the EMAIL_HOST environment variable.")
try:
EMAIL_PORT = os.environ['EMAIL_PORT']
EMAIL_PORT = os.environ["EMAIL_PORT"]
except KeyError:
raise ImproperlyConfigured('Please set the EMAIL_PORT environment variable.')
raise ImproperlyConfigured("Please set the EMAIL_PORT environment variable.")
else:
EMAIL_BACKEND = 'django.core.mail.backends.console.EmailBackend'
EMAIL_BACKEND = "django.core.mail.backends.console.EmailBackend"
# Internationalization
# https://docs.djangoproject.com/en/1.11/topics/i18n/
@ -195,9 +211,9 @@ else:
# The most complete translations are: es-MX, ru, zh-Hans
# Contribute to our translations via Transifex if you can!
# See CONTRIBUTING.rst for more info.
LANGUAGE_CODE = 'en-US'
LANGUAGE_CODE = "en-US"
TIME_ZONE = 'UTC'
TIME_ZONE = "UTC"
USE_I18N = True
@ -213,32 +229,34 @@ def normpath(*args):
PROJECT_ROOT = normpath(__file__, "..", "..")
STATIC_ROOT = os.environ.get("DJANGO_HELPDESK_STATIC_ROOT", normpath(PROJECT_ROOT, "static"))
STATIC_ROOT = os.environ.get(
"DJANGO_HELPDESK_STATIC_ROOT", normpath(PROJECT_ROOT, "static")
)
STATIC_URL = os.environ.get("DJANGO_HELPDESK_STATIC_URL", "/static/")
# MEDIA_ROOT is where media uploads are stored.
# We set this to a directory to host file attachments created
# with tickets.
MEDIA_URL = '/media/'
MEDIA_ROOT = '/data/media'
MEDIA_URL = "/media/"
MEDIA_ROOT = "/data/media"
# for Django 3.2+, set default for autofields:
DEFAULT_AUTO_FIELD = 'django.db.models.AutoField'
DEFAULT_AUTO_FIELD = "django.db.models.AutoField"
LOGGING = {
'version': 1,
'disable_existing_loggers': False,
'handlers': {
'console': {
'class': 'logging.StreamHandler',
"version": 1,
"disable_existing_loggers": False,
"handlers": {
"console": {
"class": "logging.StreamHandler",
},
},
'loggers': {
'django': {
'handlers': ['console'],
'level': 'ERROR', # Change to 'DEBUG' if you want to print all debug messages as well
'propagate': True,
"loggers": {
"django": {
"handlers": ["console"],
"level": "ERROR", # Change to 'DEBUG' if you want to print all debug messages as well
"propagate": True,
},
},
}

14
standalone/config/urls.py
View File

@ -5,8 +5,12 @@ from django.contrib import admin
from django.urls import include, path
urlpatterns = [
path('admin/', admin.site.urls),
path('', include('helpdesk.urls', namespace='helpdesk')),
path('api/auth/', include('rest_framework.urls', namespace='rest_framework'))
] + static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT) + local_urlpatterns
urlpatterns = (
[
path("admin/", admin.site.urls),
path("", include("helpdesk.urls", namespace="helpdesk")),
path("api/auth/", include("rest_framework.urls", namespace="rest_framework")),
]
+ static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT)
+ local_urlpatterns
)

1
standalone/config/wsgi.py
View File

@ -7,7 +7,6 @@ For more information on this file, see
https://docs.djangoproject.com/en/1.10/howto/deployment/wsgi/
"""
from django.core.wsgi import get_wsgi_application
import os

2
standalone/manage.py
View File

@ -12,7 +12,7 @@ def main():
# issue is really that Django is missing to avoid masking other
# exceptions on Python 2.
try:
import django
import django # noqa
except ImportError:
raise ImportError(
"Couldn't import Django. Are you sure it's installed and "