mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2025-08-09 16:15:12 +02:00
pycodestyle formatting
This commit is contained in:
Martin Whitehouse
@ -46,13 +46,13 @@ HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings,
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# Enable the Dependencies field on ticket view
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HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = getattr(settings,
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'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET',
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True)
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'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET',
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True)
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# Enable the Time spent on field on ticket view
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HELPDESK_ENABLE_TIME_SPENT_ON_TICKET = getattr(settings,
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'HELPDESK_ENABLE_TIME_SPENT_ON_TICKET',
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True)
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'HELPDESK_ENABLE_TIME_SPENT_ON_TICKET',
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True)
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# raises a 404 to anon users. It's like it was invisible
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HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
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@ -63,10 +63,13 @@ HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
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HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
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# Disable Timeline on ticket list
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HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(settings, 'HELPDESK_TICKETS_TIMELINE_ENABLED', True)
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HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(
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settings, 'HELPDESK_TICKETS_TIMELINE_ENABLED', True)
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# show extended navigation by default, to all users, irrespective of staff status?
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HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# show extended navigation by default, to all users, irrespective of staff
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# status?
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HELPDESK_NAVIGATION_ENABLED = getattr(
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settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# use public CDNs to serve jquery and other javascript by default?
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# otherwise, use built-in static copy
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@ -84,7 +87,8 @@ HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings,
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["en", "de", "es", "fr", "it", "ru"])
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# show link to 'change password' on 'User Settings' page?
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(
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settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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# allow user to override default layout for 'followups' - work in progress.
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HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
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@ -96,17 +100,19 @@ HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings,
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# URL schemes that are allowed within links
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ALLOWED_URL_SCHEMES = getattr(settings, 'ALLOWED_URL_SCHEMES', (
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'file', 'ftp', 'ftps', 'http', 'https', 'irc', 'mailto', 'sftp', 'ssh', 'tel', 'telnet', 'tftp', 'vnc', 'xmpp',
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'file', 'ftp', 'ftps', 'http', 'https', 'irc', 'mailto', 'sftp', 'ssh', 'tel', 'telnet', 'tftp', 'vnc', 'xmpp',
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))
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############################
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# options for public pages #
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############################
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# show 'view a ticket' section on public page?
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(
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settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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# show 'submit a ticket' section on public page?
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(
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settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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# change that to custom class to have extra fields or validation (like captcha)
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HELPDESK_PUBLIC_TICKET_FORM_CLASS = getattr(
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@ -137,8 +143,10 @@ CUSTOMFIELD_DATETIME_FORMAT = f"{CUSTOMFIELD_DATE_FORMAT}T%H:%M"
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''' options for update_ticket views '''
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# allow non-staff users to interact with tickets?
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# can be True/False or a callable accepting the active user and returning True if they must be considered helpdesk staff
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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# can be True/False or a callable accepting the active user and returning
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# True if they must be considered helpdesk staff
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(
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settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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if not (HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in (True, False) or callable(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
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warnings.warn(
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"HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE should be set to either True/False or a callable.",
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@ -154,14 +162,18 @@ HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings,
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HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(
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settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
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# make all updates public by default? this will hide the 'is this update public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
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# make all updates public by default? this will hide the 'is this update
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# public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(
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settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
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# only show staff users in ticket owner drop-downs
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(
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settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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# only show staff users in ticket cc drop-down
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(
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settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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# allow the subject to have a configurable template.
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HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
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@ -173,11 +185,13 @@ if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
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raise ImproperlyConfigured
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# default fallback locale when queue locale not found
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HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
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HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(
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settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
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# default maximum email attachment size, in bytes
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# only attachments smaller than this size will be sent via email
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HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
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HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(
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settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
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########################################
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@ -189,7 +203,8 @@ HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
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settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
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# Activate the API endpoint to manage tickets thanks to Django REST Framework
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HELPDESK_ACTIVATE_API_ENDPOINT = getattr(settings, 'HELPDESK_ACTIVATE_API_ENDPOINT', False)
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HELPDESK_ACTIVATE_API_ENDPOINT = getattr(
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settings, 'HELPDESK_ACTIVATE_API_ENDPOINT', False)
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#################
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@ -204,25 +219,32 @@ QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
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QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
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# only process emails with a valid tracking ID? (throws away all other mail)
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QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
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QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(
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settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
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# only allow users to access queues that they are members of?
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HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
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settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
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# use https in the email links
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HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
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HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(
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settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
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HELPDESK_TEAMS_MODEL = getattr(settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team')
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HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [('pinax_teams', '0004_auto_20170511_0856')])
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HELPDESK_KBITEM_TEAM_GETTER = getattr(settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team)
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HELPDESK_TEAMS_MODEL = getattr(
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settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team')
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HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [
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('pinax_teams', '0004_auto_20170511_0856')])
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HELPDESK_KBITEM_TEAM_GETTER = getattr(
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settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team)
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# Include all signatures and forwards in the first ticket message if set
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# Useful if you get forwards dropped from them while they are useful part of request
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HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
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# Useful if you get forwards dropped from them while they are useful part
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# of request
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HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(
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settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
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# If set then we always save incoming emails as .eml attachments
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# which is quite noisy but very helpful for complicated markup, forwards and so on
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# (which gets stripped/corrupted otherwise)
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HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)
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HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(
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settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)
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