extern/django-helpdesk
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This commit is contained in:
Martin Whitehouse
2022-07-12 12:34:19 +02:00
parent d36cc7e381
commit aa876f8016
39 changed files with 892 additions and 464 deletions
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63
helpdesk/tests/test_ticket_actions.py
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@ -78,10 +78,13 @@ class TicketActionsTestCase(TestCase):
ticket = Ticket.objects.create(**ticket_data)
ticket_id = ticket.id
response = self.client.get(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
self.assertContains(response, 'Are you sure you want to delete this ticket')
response = self.client.get(reverse('helpdesk:delete', kwargs={
'ticket_id': ticket_id}), follow=True)
self.assertContains(
response, 'Are you sure you want to delete this ticket')
response = self.client.post(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
response = self.client.post(reverse('helpdesk:delete', kwargs={
'ticket_id': ticket_id}), follow=True)
first_redirect = response.redirect_chain[0]
first_redirect_url = first_redirect[0]
@ -123,7 +126,8 @@ class TicketActionsTestCase(TestCase):
post_data = {
'owner': self.user2.id,
}
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Owner from User_1 to User_2')
# change status with users email assigned and submitter email assigned,
@ -142,14 +146,16 @@ class TicketActionsTestCase(TestCase):
# do this also to a newly assigned user (different from logged in one)
ticket.assigned_to = self.user
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Status from Open to Closed')
post_data = {
'new_status': Ticket.OPEN_STATUS,
'owner': self.user2.id,
'public': True
}
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Status from Open to Closed')
def test_can_access_ticket(self):
@ -175,8 +181,10 @@ class TicketActionsTestCase(TestCase):
# create ticket
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = True
ticket = Ticket.objects.create(**initial_data)
self.assertEqual(HelpdeskUser(self.user).can_access_ticket(ticket), True)
self.assertEqual(HelpdeskUser(self.user2).can_access_ticket(ticket), False)
self.assertEqual(HelpdeskUser(
self.user).can_access_ticket(ticket), True)
self.assertEqual(HelpdeskUser(
self.user2).can_access_ticket(ticket), False)
def test_num_to_link(self):
"""Test that we are correctly expanding links to tickets from IDs"""
@ -197,10 +205,13 @@ class TicketActionsTestCase(TestCase):
# generate the URL text
result = num_to_link('this is ticket#%s' % ticket_id)
self.assertEqual(result, "this is ticket <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
self.assertEqual(
result, "this is ticket <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
result2 = num_to_link('whoa another ticket is here #%s huh' % ticket_id)
self.assertEqual(result2, "whoa another ticket is here <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
result2 = num_to_link(
'whoa another ticket is here #%s huh' % ticket_id)
self.assertEqual(
result2, "whoa another ticket is here <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
def test_create_ticket_getform(self):
self.loginUser()
@ -221,7 +232,8 @@ class TicketActionsTestCase(TestCase):
status=Ticket.RESOLVED_STATUS,
resolution='Awesome resolution for ticket 1'
)
ticket_1_follow_up = ticket_1.followup_set.create(title='Ticket 1 creation')
ticket_1_follow_up = ticket_1.followup_set.create(
title='Ticket 1 creation')
ticket_1_cc = ticket_1.ticketcc_set.create(user=self.user)
ticket_1_created = ticket_1.created
due_date = timezone.now()
@ -233,7 +245,8 @@ class TicketActionsTestCase(TestCase):
due_date=due_date,
assigned_to=self.user
)
ticket_2_follow_up = ticket_1.followup_set.create(title='Ticket 2 creation')
ticket_2_follow_up = ticket_1.followup_set.create(
title='Ticket 2 creation')
ticket_2_cc = ticket_2.ticketcc_set.create(email='random@mail.com')
# Create custom fields and set values for tickets
@ -243,16 +256,19 @@ class TicketActionsTestCase(TestCase):
data_type='varchar',
)
ticket_1_field_1 = 'This is for the test field'
ticket_1.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_1_field_1)
ticket_1.ticketcustomfieldvalue_set.create(
field=custom_field_1, value=ticket_1_field_1)
ticket_2_field_1 = 'Another test text'
ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_2_field_1)
ticket_2.ticketcustomfieldvalue_set.create(
field=custom_field_1, value=ticket_2_field_1)
custom_field_2 = CustomField.objects.create(
name='number',
label='Number',
data_type='integer',
)
ticket_2_field_2 = '444'
ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_2, value=ticket_2_field_2)
ticket_2.ticketcustomfieldvalue_set.create(
field=custom_field_2, value=ticket_2_field_2)
# Check that it correctly redirects to the intermediate page
response = self.client.post(
@ -263,7 +279,8 @@ class TicketActionsTestCase(TestCase):
},
follow=True
)
redirect_url = '%s?tickets=%s&tickets=%s' % (reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id)
redirect_url = '%s?tickets=%s&tickets=%s' % (
reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id)
self.assertRedirects(response, redirect_url)
self.assertContains(response, ticket_1.description)
self.assertContains(response, ticket_1.resolution)
@ -301,7 +318,11 @@ class TicketActionsTestCase(TestCase):
self.assertEqual(ticket_1.submitter_email, ticket_2.submitter_email)
self.assertEqual(ticket_1.description, ticket_2.description)
self.assertEqual(ticket_1.assigned_to, ticket_2.assigned_to)
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_1).value, ticket_1_field_1)
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_2).value, ticket_2_field_2)
self.assertEqual(list(ticket_1.followup_set.all()), [ticket_1_follow_up, ticket_2_follow_up])
self.assertEqual(list(ticket_1.ticketcc_set.all()), [ticket_1_cc, ticket_2_cc])
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
field=custom_field_1).value, ticket_1_field_1)
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
field=custom_field_2).value, ticket_2_field_2)
self.assertEqual(list(ticket_1.followup_set.all()), [
ticket_1_follow_up, ticket_2_follow_up])
self.assertEqual(list(ticket_1.ticketcc_set.all()),
[ticket_1_cc, ticket_2_cc])