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Allow Tickets status choices customization

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This commit is contained in:
Sam Splunks
2024-02-01 15:38:02 +01:00
committed by GitHub
parent 147151a271
commit ab2c2f79a4
5 changed files with 49 additions and 31 deletions
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22
helpdesk/models.py
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@ -463,19 +463,14 @@ class Ticket(models.Model):
the dashboard to prompt users to take ownership of them.
"""
OPEN_STATUS = 1
REOPENED_STATUS = 2
RESOLVED_STATUS = 3
CLOSED_STATUS = 4
DUPLICATE_STATUS = 5
OPEN_STATUS = helpdesk_settings.OPEN_STATUS
REOPENED_STATUS = helpdesk_settings.REOPENED_STATUS
RESOLVED_STATUS = helpdesk_settings.RESOLVED_STATUS
CLOSED_STATUS = helpdesk_settings.CLOSED_STATUS
DUPLICATE_STATUS = helpdesk_settings.DUPLICATE_STATUS
STATUS_CHOICES = (
(OPEN_STATUS, _('Open')),
(REOPENED_STATUS, _('Reopened')),
(RESOLVED_STATUS, _('Resolved')),
(CLOSED_STATUS, _('Closed')),
(DUPLICATE_STATUS, _('Duplicate')),
)
STATUS_CHOICES = helpdesk_settings.TICKET_STATUS_CHOICES
OPEN_STATUSES = helpdesk_settings.TICKET_OPEN_STATUSES
PRIORITY_CHOICES = helpdesk_settings.TICKET_PRIORITY_CHOICES
@ -771,9 +766,8 @@ class Ticket(models.Model):
True = any dependencies are resolved
False = There are non-resolved dependencies
"""
OPEN_STATUSES = (Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS)
return TicketDependency.objects.filter(ticket=self).filter(
depends_on__status__in=OPEN_STATUSES).count() == 0
depends_on__status__in=Ticket.OPEN_STATUSES).count() == 0
can_be_resolved = property(_can_be_resolved)
def get_submitter_userprofile(self):