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Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting

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Sam Splunks
2024-02-14 13:36:46 +00:00
parent 7e65e3d367
commit b3cbfdbe09
3 changed files with 16 additions and 1 deletions
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docs/settings.rst
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@ -335,6 +335,14 @@ Time Tracking Options
HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = (HELPDESK_TICKET_RESOLVED_STATUS,)
- **HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES** List of ticket queues slugs to exclude from automatic follow-up 'time_spent' calculation.
**Default:** ``HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ()``
This example will have follow-ups to ticket queue 'time-not-counting-queue' not to be counted in::
HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ('time-not-counting-queue',)
Staff Ticket Creation Settings
------------------------------