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Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting

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Sam Splunks
2024-02-14 13:36:46 +00:00
parent 7e65e3d367
commit b3cbfdbe09
3 changed files with 16 additions and 1 deletions
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4
helpdesk/models.py
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@ -1027,6 +1027,7 @@ class FollowUp(models.Model):
open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS
holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS
exclude_statuses = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
exclude_queues = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES
# split time interval by days
days = latest.toordinal() - earliest.toordinal()
@ -1047,7 +1048,8 @@ class FollowUp(models.Model):
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
if start_day_time.strftime("%m-%d") not in holidays:
if self.ticket.status not in exclude_statuses:
if (self.ticket.status not in exclude_statuses and
self.ticket.queue.slug not in exclude_queues):
time_spent_seconds += daily_time_spent_calculation(start_day_time, end_day_time, open_hours)
return datetime.timedelta(seconds=time_spent_seconds)