From b7a88d8305dccd6f9abebf53063d8b9407a2809a Mon Sep 17 00:00:00 2001 From: DavidVadnais Date: Sat, 8 Mar 2025 00:38:50 +0000 Subject: [PATCH] adding documentation for escalate_tickets --notify-only --- docs/configuration.rst | 10 +++++++--- 1 file changed, 7 insertions(+), 3 deletions(-) diff --git a/docs/configuration.rst b/docs/configuration.rst index 3491c27a..72bbef7b 100644 --- a/docs/configuration.rst +++ b/docs/configuration.rst @@ -42,15 +42,19 @@ Before django-helpdesk will be much use, you need to do some basic configuration This will, on a weekly basis, create exclusions for the coming weekend. -6. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website. +6. To notify users of outstanding tickets without adding an entry to the ticket, use the --notify-only flag. This will send the emails without creating a follow-up:: -7. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details:: + 0 0 * * 0 /path/to/helpdesksite/manage.py escalate_tickets --notify-only + +7. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website. + +8. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details:: EMAIL_HOST = 'XXXXX' EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP' EMAIL_HOST_PASSWORD = '123456' -8. If you wish to use SOCKS4/5 proxy with Helpdesk Queue email operations, install PySocks manually. Please note that mixing both SOCKS and non-SOCKS email sources for different queues is only supported under Python 2; on Python 3, SOCKS proxy support is all-or-nothing: either all queue email sources must use SOCKS or none may use it. If you need this functionality on Python 3 please `let us know `_. +9. If you wish to use SOCKS4/5 proxy with Helpdesk Queue email operations, install PySocks manually. Please note that mixing both SOCKS and non-SOCKS email sources for different queues is only supported under Python 2; on Python 3, SOCKS proxy support is all-or-nothing: either all queue email sources must use SOCKS or none may use it. If you need this functionality on Python 3 please `let us know `_. You're now up and running! Happy ticketing.