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Implement My Tickets view in public helpdesk

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Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
This commit is contained in:
Timothy Hobbs
2023-11-23 21:50:44 +01:00
parent cec90aafdd
commit b92c83de39
6 changed files with 165 additions and 12 deletions
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15
helpdesk/views/public.py
View File

@ -208,12 +208,14 @@ class ViewTicket(TemplateView):
try:
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
if request.user.is_authenticated and request.user.email == email:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
else:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
except (ObjectDoesNotExist, ValueError):
return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))
return SearchForTicketView.as_view()(request, _('Invalid ticket ID or e-mail address. Please try again.'))
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.update_ticket import update_ticket
@ -247,6 +249,17 @@ class ViewTicket(TemplateView):
return redirect_url
class MyTickets(TemplateView):
template_name = 'helpdesk/my_tickets.html'
def get(self, request, *args, **kwargs):
if not request.user.is_authenticated:
return HttpResponseRedirect(reverse('helpdesk:login'))
context = self.get_context_data(**kwargs)
return self.render_to_response(context)
def change_language(request):
return_to = ''
if 'return_to' in request.GET: