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Add ability to restrict users' access by queue if so configured, and migration and tests for same.

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Jonathan Barratt
2015-06-11 17:18:45 +07:00
parent 9807356e84
commit bfcd8fc024
9 changed files with 361 additions and 17 deletions
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63
helpdesk/views/staff.py
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@ -76,6 +76,11 @@ def dashboard(request):
).exclude(
status=Ticket.CLOSED_STATUS,
)
limit_queues_by_user = helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP and not request.user.is_superuser
if limit_queues_by_user:
unassigned_tickets = unassigned_tickets.filter(
queue__in=request.user.queuemembership.queues.all(),
)
# all tickets, reported by current user
all_tickets_reported_by_current_user = ''
@ -85,7 +90,12 @@ def dashboard(request):
submitter_email=email_current_user,
).order_by('status')
basic_ticket_stats = calc_basic_ticket_stats(Ticket)
Tickets = Ticket.objects
if limit_queues_by_user:
Tickets = Tickets.filter(
queue__in=request.user.queuemembership.queues.all(),
)
basic_ticket_stats = calc_basic_ticket_stats(Tickets)
# The following query builds a grid of queues & ticket statuses,
# to be displayed to the user. EG:
@ -93,6 +103,17 @@ def dashboard(request):
# Queue 1 10 4
# Queue 2 4 12
from_clause = """FROM helpdesk_ticket t,
helpdesk_queue q"""
where_clause = """WHERE q.id = t.queue_id"""
if limit_queues_by_user:
from_clause = """%s,
helpdesk_queuemembership qm,
helpdesk_queuemembership_queues qm_queues""" % from_clause
where_clause = """%s AND
qm.user_id = %d AND
qm.id = qm_queues.queuemembership_id AND
q.id = qm_queues.queue_id""" % (where_clause, request.user.id)
cursor = connection.cursor()
cursor.execute("""
SELECT q.id as queue,
@ -100,12 +121,11 @@ def dashboard(request):
COUNT(CASE t.status WHEN '1' THEN t.id WHEN '2' THEN t.id END) AS open,
COUNT(CASE t.status WHEN '3' THEN t.id END) AS resolved,
COUNT(CASE t.status WHEN '4' THEN t.id END) AS closed
FROM helpdesk_ticket t,
helpdesk_queue q
WHERE q.id = t.queue_id
%s
%s
GROUP BY queue, name
ORDER BY q.id;
""")
""" % (from_clause, where_clause))
dash_tickets = query_to_dict(cursor.fetchall(), cursor.description)
@ -781,15 +801,24 @@ def ticket_list(request):
sortreverse = request.GET.get('sortreverse', None)
query_params['sortreverse'] = sortreverse
tickets = Ticket.objects.select_related()
queue_choices = Queue.objects.all()
if helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP and not request.user.is_superuser:
user_queues = request.user.queuemembership.queues.all()
tickets = tickets.filter(
queue__in=user_queues,
)
queue_choices = user_queues
try:
ticket_qs = apply_query(Ticket.objects.select_related(), query_params)
ticket_qs = apply_query(tickets, query_params)
except ValidationError:
# invalid parameters in query, return default query
query_params = {
'filtering': {'status__in': [1, 2, 3]},
'sorting': 'created',
}
ticket_qs = apply_query(Ticket.objects.select_related(), query_params)
ticket_qs = apply_query(tickets, query_params)
ticket_paginator = paginator.Paginator(ticket_qs, request.user.usersettings.settings.get('tickets_per_page') or 20)
try:
@ -826,7 +855,7 @@ def ticket_list(request):
query_string=querydict.urlencode(),
tickets=tickets,
user_choices=User.objects.filter(is_active=True,is_staff=True),
queue_choices=Queue.objects.all(),
queue_choices=queue_choices,
status_choices=Ticket.STATUS_CHOICES,
urlsafe_query=urlsafe_query,
user_saved_queries=user_saved_queries,
@ -960,6 +989,11 @@ def run_report(request, report):
return HttpResponseRedirect(reverse("helpdesk_report_index"))
report_queryset = Ticket.objects.all().select_related()
limit_queues_by_user = helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP and not request.user.is_superuser
if limit_queues_by_user:
report_queryset = report_queryset.filter(
queue__in=request.user.queuemembership.queues.all(),
)
from_saved_query = False
saved_query = None
@ -1019,7 +1053,12 @@ def run_report(request, report):
elif report == 'userqueue':
title = _('User by Queue')
col1heading = _('User')
possible_options = [q.title.encode('utf-8') for q in Queue.objects.all()]
queue_options = Queue.objects.all()
if limit_queues_by_user:
queue_options = queue_options.filter(
pk__in=request.user.queuemembership.queues.all(),
)
possible_options = [q.title.encode('utf-8') for q in queue_options]
charttype = 'bar'
elif report == 'userstatus':
@ -1307,9 +1346,9 @@ def calc_average_nbr_days_until_ticket_resolved(Tickets):
return mean_per_ticket
def calc_basic_ticket_stats(Ticket):
def calc_basic_ticket_stats(Tickets):
# all not closed tickets (open, reopened, resolved,) - independent of user
all_open_tickets = Ticket.objects.exclude(status = Ticket.CLOSED_STATUS)
all_open_tickets = Tickets.exclude(status = Ticket.CLOSED_STATUS)
today = datetime.today()
date_30 = date_rel_to_today(today, 30)
@ -1337,7 +1376,7 @@ def calc_basic_ticket_stats(Ticket):
ots.append(['> 60 days', N_ota_ge_60, get_color_for_nbr_days(N_ota_ge_60), sort_string('', date_60_str), ])
# all closed tickets - independent of user.
all_closed_tickets = Ticket.objects.filter(status = Ticket.CLOSED_STATUS)
all_closed_tickets = Tickets.filter(status = Ticket.CLOSED_STATUS)
average_nbr_days_until_ticket_closed = calc_average_nbr_days_until_ticket_resolved(all_closed_tickets)
# all closed tickets that were opened in the last 60 days.
all_closed_last_60_days = all_closed_tickets.filter(created__gte = date_60_str)