diff --git a/docs/doctrees/environment.pickle b/docs/doctrees/environment.pickle
index 01c95421..ff910599 100644
Binary files a/docs/doctrees/environment.pickle and b/docs/doctrees/environment.pickle differ
diff --git a/docs/doctrees/index.doctree b/docs/doctrees/index.doctree
index 778726c9..101a0e95 100644
Binary files a/docs/doctrees/index.doctree and b/docs/doctrees/index.doctree differ
diff --git a/docs/doctrees/install.doctree b/docs/doctrees/install.doctree
index a565fdd7..b4fc7a6d 100644
Binary files a/docs/doctrees/install.doctree and b/docs/doctrees/install.doctree differ
diff --git a/docs/doctrees/license.doctree b/docs/doctrees/license.doctree
index de80b38b..0caf6767 100644
Binary files a/docs/doctrees/license.doctree and b/docs/doctrees/license.doctree differ
diff --git a/docs/html/_sources/index.txt b/docs/html/_sources/index.txt
index 3fb4c511..004bacb6 100644
--- a/docs/html/_sources/index.txt
+++ b/docs/html/_sources/index.txt
@@ -56,6 +56,17 @@ Dependencies
2. Django (1.2 or newer)
3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
+Translation
+-----------
+
+.. image:: http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png
+
+If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
+
+http://www.transifex.net/projects/p/django-helpdesk/resource/core/
+
+Feel free to request access to contribute your translations.
+
Contents:
---------
diff --git a/docs/html/_sources/install.txt b/docs/html/_sources/install.txt
index a1e99487..2649708d 100644
--- a/docs/html/_sources/install.txt
+++ b/docs/html/_sources/install.txt
@@ -45,6 +45,12 @@ Adding To Your Django Project
(r'helpdesk/', include('helpdesk.urls')),
+ Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
+
+ (r'', include('helpdesk.urls')),
+
+ This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
+
3. Create the required database tables. I'd suggest using *South*, however the following will work::
./manage.py syncdb
@@ -72,7 +78,10 @@ Adding To Your Django Project
Options -Indexes
-You will also have to make sure that ``.htaccess`` files aren't being ignored.
+ You will also have to make sure that ``.htaccess`` files aren't being ignored.
-Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+ Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+7. If it's not already installed, install ``python-markdown``::
+
+ pip install Markdown
diff --git a/docs/html/_sources/license.txt b/docs/html/_sources/license.txt
index a516f47e..4277f96e 100644
--- a/docs/html/_sources/license.txt
+++ b/docs/html/_sources/license.txt
@@ -108,3 +108,28 @@ License for akismet.py
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
+License for flot
+----------------
+::
+ Copyright (c) 2007-2009 IOLA and Ole Laursen
+
+ Permission is hereby granted, free of charge, to any person
+ obtaining a copy of this software and associated documentation
+ files (the "Software"), to deal in the Software without
+ restriction, including without limitation the rights to use,
+ copy, modify, merge, publish, distribute, sublicense, and/or sell
+ copies of the Software, and to permit persons to whom the
+ Software is furnished to do so, subject to the following
+ conditions:
+
+ The above copyright notice and this permission notice shall be
+ included in all copies or substantial portions of the Software.
+
+ THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
+ EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
+ OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+ NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
+ HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
+ WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
+ FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
+ OTHER DEALINGS IN THE SOFTWARE.
diff --git a/docs/html/index.html b/docs/html/index.html
index 736d5aa1..7730e2cc 100644
--- a/docs/html/index.html
+++ b/docs/html/index.html
@@ -98,6 +98,13 @@
An existing working Django project with database etc. If you cannot log into the Admin, you won’t get this product working!
+
Contents:
@@ -106,6 +113,7 @@
License for jQuery & jQuery UI
License for jQuery UI ‘Smoothness’ theme
License for akismet.py
+
License for flot
Installation
Licensing
Dependencies
+
Translation
Contents:
diff --git a/docs/html/install.html b/docs/html/install.html
index 5d9adb34..00101189 100644
--- a/docs/html/install.html
+++ b/docs/html/install.html
@@ -88,6 +88,11 @@
(r'helpdesk/', include('helpdesk.urls')),
+
Note that you can change ‘helpdesk/’ to anything you like, such as ‘support/’ or ‘help/’. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows:
+
(r'', include('helpdesk.urls')),
+
+
+
This line will have to come after any other lines in your urls.py such as those used by the Django admin.
Create the required database tables. I’d suggest using South, however the following will work:
./manage.py syncdb
@@ -113,10 +118,14 @@ chmod 700 attachments
-
-
You will also have to make sure that .htaccess files aren’t being ignored.
Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+
+
If it’s not already installed, install python-markdown:
+
+
+
diff --git a/docs/html/license.html b/docs/html/license.html
index a24b7816..0972ff42 100644
--- a/docs/html/license.html
+++ b/docs/html/license.html
@@ -164,6 +164,32 @@ OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
+
+
License for flot
+
+- ::
+Copyright (c) 2007-2009 IOLA and Ole Laursen
+Permission is hereby granted, free of charge, to any person
+obtaining a copy of this software and associated documentation
+files (the “Software”), to deal in the Software without
+restriction, including without limitation the rights to use,
+copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the
+Software is furnished to do so, subject to the following
+conditions:
+The above copyright notice and this permission notice shall be
+included in all copies or substantial portions of the Software.
+THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
+EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
+OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
+NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
+HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
+WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
+FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
+OTHER DEALINGS IN THE SOFTWARE.
+
+
+
@@ -178,6 +204,7 @@ OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
License for jQuery & jQuery UI
License for jQuery UI ‘Smoothness’ theme
License for akismet.py
+License for flot
diff --git a/docs/html/searchindex.js b/docs/html/searchindex.js
index d72db79a..9c7f82ab 100644
--- a/docs/html/searchindex.js
+++ b/docs/html/searchindex.js
@@ -1 +1 @@
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\ No newline at end of file
+Search.setIndex({objects:{},terms:{all:[0,5,1],email_on_ticket_assign:2,forget:6,celebr:5,akismet_api_kei:3,code:[0,5,1],follow:[0,5,1,2],edg:5,categori:0,procur:1,depend:0,doe:0,send:6,must:1,present:1,under:[0,1],aris:1,antispam:[0,3],neglig:1,merchant:1,sourc:1,everi:6,than:0,faq:0,ticket:[0,3,4,5,6,7],brows:0,relev:6,contenttyp:5,administr:7,list:[7,6,5,1],"try":[0,5],quick:0,helpdesk_default_set:[0,2],impli:1,direct:1,sign:3,design:0,download:5,further:1,click:6,even:1,index:5,knowledgebas:0,access:[0,4,5],hourli:6,"new":[5,2],net:0,"public":7,whatev:[6,5],themselv:[0,2],deriv:1,filamentgroup:1,disclaim:1,met:1,let:3,path:[6,5],userset:2,cronjob:6,mysit:5,queue:[0,6],prior:1,permit:1,action:1,chang:[5,2],via:[0,4,6,5],modul:6,put:5,"boolean":7,foord:[1,3],instal:[0,5,1],httpd:5,from:[6,0,4,5,1],visit:[4,6,1],two:3,api_help:4,websit:6,doubt:7,call:5,recommend:5,type:7,more:0,peopl:0,notic:1,particular:1,known:0,compani:0,herebi:1,jutdahelpdesk:[0,7],account:3,hour:6,setup:6,work:[0,5],can:[0,7,5,2],purpos:1,root:5,overrid:2,claim:1,jehl:1,want:[0,5,2],tar:5,give:5,process:6,smtp:6,templat:[0,4],unassign:0,escalate_ticket:6,sundai:6,multipl:0,comfort:0,zzzz:6,write:5,how:[0,5],instead:3,css:1,email_host:6,product:[0,1],resourc:0,clone:5,after:5,befor:[6,1],mai:[0,1,3],data:[5,1],github:5,third:1,happi:6,author:1,exclud:6,caus:1,mainten:5,environ:6,allow:4,enter:6,exclus:6,furnish:1,oper:2,help:[0,4,5,2],endors:1,offici:5,trade:1,through:0,transifex:0,still:7,entiti:2,group:[5,1],fit:1,tort:1,mail:[6,1],alter:4,email_host_password:6,them:[0,2],good:1,thei:[0,6,5,2],python:[0,5],dai:6,auth:5,interrupt:1,now:6,nor:1,term:[1,3],name:1,anyth:5,edit:[6,5],drop:5,februari:7,filament:1,each:[6,7],found:0,updat:6,michael:[1,3],saturdai:6,crontab:6,contributor:1,redistribut:1,connect:1,our:0,extract:5,event:1,special:1,out:1,variabl:6,shown:7,agre:1,"3rd":[0,4,1],profit:1,publish:1,content:[0,6,5],insid:5,free:[0,1,3],small:0,base:6,theori:1,dictionari:2,releas:[0,1],org:[5,1],basi:6,filter:[0,3],turn:5,isn:5,retain:1,assign:0,south:5,origin:6,softwar:[4,5,1],directli:6,feel:0,media_root:5,restrict:1,date:6,instruct:4,alreadi:5,done:[6,3],owner:1,installed_app:5,open:0,differ:0,strict:1,associ:1,licens:[0,1],system:4,attach:5,akismet:[0,1,3],john:1,helpdesksit:6,option:[7,5,2],especi:5,tool:7,copi:[5,1,3],holder:1,haven:5,kind:1,provid:1,poulton:1,structur:1,project:[0,5,1],htaccess:5,laursen:1,minut:6,ani:[6,5,1],packag:[0,5],have:[5,3],tabl:5,need:[0,6,7,5],django:[0,1,2,3,4,5,6,7],sell:1,built:2,note:[6,7,5,3],mix:7,ideal:5,without:1,which:[0,2,6,1,3],parti:[0,4,1],sure:5,distribut:1,shall:1,who:0,paid:3,most:[6,7],beta:7,regular:6,plan:5,sublicens:1,bsd:[0,1],themerol:1,charg:1,don:[6,5],url:[6,5],request:[0,4],face:0,deni:5,determin:6,someth:5,dot:1,show:0,text:[7,5],verbos:6,syntax:4,session:5,permiss:1,staff:[0,7],yoursit:6,onli:3,copyright:1,delet:6,helpdesk:[0,1,2,3,4,5,6,7],configur:[0,2,6,3],apach:5,should:5,theme:[0,1],busi:[0,1],folder:5,media_url:5,contribut:0,get:[0,5],express:1,pypi:5,pop3:6,cannot:0,liabl:1,requir:5,portion:1,enabl:3,whether:1,integr:0,contain:[6,7],scott:1,view:0,respond:0,set:[0,2,6,5,3],see:[0,4,1],mandatori:7,fail:5,close:0,xxxxx:6,subject:1,jqueri:[0,1],statu:0,databas:[0,5],review:0,written:1,won:0,jutda:[0,1],fuzzyman:1,"import":6,neither:1,email:0,altern:5,create_escalation_exclus:6,kei:[0,3],screen:[6,1],mailbox:6,use_email_as_submitt:2,come:[6,5],email_host_us:6,admin:[0,6,5],howev:[0,5,1],incident:1,against:3,etc:0,context:0,tld:5,gener:[0,1],modif:1,share:5,com:[0,1,3,5,6,7],markdown:5,chmod:5,anti:3,iola:1,damag:1,reciev:0,quit:7,modifi:1,been:0,whom:1,beer:5,much:6,basic:[0,6],get_email:6,both:[7,3],voidspac:1,search:0,wish:6,imap:6,those:5,typepad_antispam_api_kei:3,look:0,servic:[1,3],commerci:3,trick:5,defin:6,calcul:6,email_on_ticket_chang:2,dashboard:0,abov:1,error:5,demo:[0,7],site:[6,5],pip:[0,5],"3rdparti":1,contract:1,substanti:1,incom:3,welcom:0,grant:1,suggest:5,make:[0,5],member:0,binari:1,html:4,document:[0,1],difficult:5,http:[0,1,3,4,5,6,7],abc123:3,capabl:0,user:[0,5,2],extern:0,yyyyyi:6,noninfring:1,off:5,markup:5,person:[1,3],exampl:[0,6,7,5,3],command:[4,6],greatest:5,thi:[0,1,3,5,6,7],english:0,model:[0,7],latest:5,just:[0,5],obtain:1,reserv:1,weekli:6,email_on_ticket_apichang:2,languag:0,web:[0,6,5],cut:5,also:5,except:1,add:[6,5],els:5,save:[0,3],ross:1,applic:[0,1],advis:1,read:0,know:5,bit:[7,5],loss:1,like:5,specif:[5,1],resig:1,manual:6,resolv:0,integ:7,server:[6,5],api:[0,4,3],either:3,exemplari:1,manag:[0,6,5],www:[0,5,1],right:1,deal:1,some:[0,6,1],intern:0,sampl:3,syncdb:5,indirect:1,per:2,substitut:[5,1],condit:[1,3],reproduc:1,core:0,encourag:0,run:[6,5],liabil:1,usag:4,symlink:5,promot:1,repositori:5,post:4,about:5,materi:1,rossp:5,pythonpath:5,within:[0,3],automat:[2,6,3],warranti:1,ppp:6,inbox:6,formerli:0,contrib:5,your:[0,2,6,5,3],merg:1,tickets_per_pag:2,git:5,log:[0,6],wai:[1,2],spam:[0,3],aren:5,support:[0,7,5],limit:1,submit:0,custom:[0,7],avail:[5,3],start:0,includ:[0,1,3,4,5,7],submiss:[7,3],"function":3,media:[0,5],form:[7,1],continu:0,link:5,translat:0,newer:0,login_view_ticketlist:2,line:5,"true":2,bug:7,possibl:1,"default":2,checkout:5,smooth:[0,1],displai:5,below:[1,2],ensur:5,otherwis:1,featur:[0,7],creat:[7,4,6,5,2],exist:[0,5],file:[6,4,5,1,2],typepad:[0,3],flot:[0,1],check:3,when:2,detail:[0,6,1],field:[0,7],other:[0,5,1],futur:0,test:7,you:[0,1,2,3,4,5,6,7],consequenti:1,weekend:6,escal:6,directori:5,htdoc:5,chown:5,ignor:5},objtypes:{},titles:["Welcome to django-helpdesk’s documentation!","License","Settings","Spam Filtering","Ticket API","Installation","Configuration","Custom Fields"],objnames:{},filenames:["index","license","settings","spam","api","install","configuration","custom_fields"]})
\ No newline at end of file
diff --git a/docs/source/install.rst b/docs/source/install.rst
index 6380b7a8..2649708d 100644
--- a/docs/source/install.rst
+++ b/docs/source/install.rst
@@ -78,7 +78,10 @@ Adding To Your Django Project
Options -Indexes
-You will also have to make sure that ``.htaccess`` files aren't being ignored.
+ You will also have to make sure that ``.htaccess`` files aren't being ignored.
-Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+ Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
+7. If it's not already installed, install ``python-markdown``::
+
+ pip install Markdown