From c443d8f286ddeeb62b61fdedf5ec60a58f113cca Mon Sep 17 00:00:00 2001
From: Christopher Broderick <uhurusurfa@gmail.com>
Date: Sun, 27 Jul 2025 00:28:16 +0100
Subject: [PATCH] Add setting to control sending email to submitter when
 updating a non-public ticket

---
 docs/settings.rst    | 4 ++++
 helpdesk/settings.py | 6 ++++++
 2 files changed, 10 insertions(+)

diff --git a/docs/settings.rst b/docs/settings.rst
index ce2d25e8..0b8060a3 100644
--- a/docs/settings.rst
+++ b/docs/settings.rst
@@ -118,6 +118,10 @@ These changes are visible throughout django-helpdesk
 
   **Default:** ``HELPDESK_EMAIL_SUBJECT_TEMPLATE = "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s"``
 
+- **HELPDESK_SEND_EMAIL_NOTIFICATION_FOR_INTERNAL_TICKET_UPDATES** Send email to submitter for internal ticket updates. System only sends to submitter for public ticket updates.
+
+  **Default:** ``HELPDESK_SEND_EMAIL_NOTIFICATION_FOR_INTERNAL_TICKET_UPDATES = False``
+
 - **HELPDESK_EMAIL_FALLBACK_LOCALE** Fallback locale for templated emails when queue locale not found
 
   **Default:** ``HELPDESK_EMAIL_FALLBACK_LOCALE = "en"``
diff --git a/helpdesk/settings.py b/helpdesk/settings.py
index 4bd1d039..f89f8bdd 100644
--- a/helpdesk/settings.py
+++ b/helpdesk/settings.py
@@ -350,6 +350,12 @@ HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(
     settings, "HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE", 512000
 )
 
+# Send email notifications for internal ticket submitter.
+HELPDESK_SEND_EMAIL_NOTIFICATION_FOR_INTERNAL_TICKET_UPDATES = getattr(
+    settings,
+    "HELPDESK_SEND_EMAIL_NOTIFICATION_FOR_INTERNAL_TICKET_UPDATES",
+    False,
+)
 
 ########################################
 # options for staff.create_ticket view #