mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2025-08-09 16:15:12 +02:00
Sync with namespace and other v0.2 changes
This commit is contained in:
Garret Wassermann
@ -6,6 +6,8 @@ django-helpdesk - A Django powered ticket tracker for small enterprise.
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forms.py - Definitions of newforms-based forms for creating and maintaining
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tickets.
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"""
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from django.core.exceptions import ObjectDoesNotExist
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try:
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from StringIO import StringIO
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except ImportError:
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@ -13,27 +15,27 @@ except ImportError:
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from django import forms
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from django.forms import extras
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from django.core.files.storage import default_storage
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from django.conf import settings
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from django.utils.translation import ugettext as _
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try:
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from django.contrib.auth import get_user_model
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User = get_user_model()
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except ImportError:
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from django.contrib.auth.models import User
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from django.utils.translation import ugettext_lazy as _
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from django.contrib.auth import get_user_model
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try:
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from django.utils import timezone
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except ImportError:
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from datetime import datetime as timezone
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from helpdesk.lib import send_templated_mail, safe_template_context
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from helpdesk.models import Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC, CustomField, TicketCustomFieldValue, TicketDependency
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from helpdesk.models import (Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC,
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CustomField, TicketCustomFieldValue, TicketDependency)
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from helpdesk import settings as helpdesk_settings
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User = get_user_model()
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class CustomFieldMixin(object):
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"""
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Mixin that provides a method to turn CustomFields into an actual field
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"""
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def customfield_to_field(self, field, instanceargs):
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if field.data_type == 'varchar':
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fieldclass = forms.CharField
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@ -52,7 +54,7 @@ class CustomFieldMixin(object):
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fieldclass = forms.ChoiceField
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choices = field.choices_as_array
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if field.empty_selection_list:
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choices.insert(0, ('','---------' ) )
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choices.insert(0, ('', '---------'))
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instanceargs['choices'] = choices
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elif field.data_type == 'boolean':
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fieldclass = forms.BooleanField
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@ -73,7 +75,9 @@ class CustomFieldMixin(object):
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self.fields['custom_%s' % field.name] = fieldclass(**instanceargs)
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class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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class Meta:
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model = Ticket
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exclude = ('created', 'modified', 'status', 'on_hold', 'resolution', 'last_escalation', 'assigned_to')
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@ -91,15 +95,14 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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except TicketCustomFieldValue.DoesNotExist:
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initial_value = None
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instanceargs = {
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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'initial': initial_value,
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}
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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'initial': initial_value,
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}
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self.customfield_to_field(field, instanceargs)
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def save(self, *args, **kwargs):
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for field, value in self.cleaned_data.items():
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@ -108,7 +111,7 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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customfield = CustomField.objects.get(name=field_name)
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try:
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cfv = TicketCustomFieldValue.objects.get(ticket=self.instance, field=customfield)
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except:
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except ObjectDoesNotExist:
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cfv = TicketCustomFieldValue(ticket=self.instance, field=customfield)
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cfv.value = value
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cfv.save()
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@ -117,42 +120,45 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
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class EditFollowUpForm(forms.ModelForm):
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def __init__(self, *args, **kwargs):
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"Filter not openned tickets here."
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super(EditFollowUpForm, self).__init__(*args, **kwargs)
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self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
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class Meta:
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model = FollowUp
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exclude = ('date', 'user',)
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def __init__(self, *args, **kwargs):
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"""Filter not openned tickets here."""
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super(EditFollowUpForm, self).__init__(*args, **kwargs)
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self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
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class TicketForm(CustomFieldMixin, forms.Form):
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queue = forms.ChoiceField(
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widget=forms.Select(attrs={'class':'form-control'}),
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label=_('Queue'),
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required=True,
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choices=()
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)
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)
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title = forms.CharField(
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max_length=100,
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required=True,
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widget=forms.TextInput(attrs={'class':'form-control'}),
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label=_('Summary of the problem'),
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)
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)
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submitter_email = forms.EmailField(
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required=False,
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label=_('Submitter E-Mail Address'),
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widget=forms.TextInput(attrs={'class':'form-control'}),
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help_text=_('This e-mail address will receive copies of all public '
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'updates to this ticket.'),
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)
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'updates to this ticket.'),
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)
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body = forms.CharField(
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widget=forms.Textarea(attrs={'class':'form-control', 'rows': 15}),
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label=_('Description of Issue'),
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required=True,
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)
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)
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assigned_to = forms.ChoiceField(
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widget=forms.Select(attrs={'class':'form-control'}),
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@ -160,8 +166,8 @@ class TicketForm(CustomFieldMixin, forms.Form):
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required=False,
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label=_('Case owner'),
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help_text=_('If you select an owner other than yourself, they\'ll be '
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'e-mailed details of this ticket immediately.'),
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)
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'e-mailed details of this ticket immediately.'),
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)
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priority = forms.ChoiceField(
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widget=forms.Select(attrs={'class':'form-control'}),
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@ -169,28 +175,27 @@ class TicketForm(CustomFieldMixin, forms.Form):
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required=False,
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initial='3',
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label=_('Priority'),
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help_text=_('Please select a priority carefully. If unsure, leave it '
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'as \'3\'.'),
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)
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help_text=_('Please select a priority carefully. If unsure, leave it as \'3\'.'),
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)
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due_date = forms.DateTimeField(
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widget=forms.TextInput(attrs={'class':'form-control'}),
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required=False,
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label=_('Due on'),
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)
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)
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def clean_due_date(self):
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data = self.cleaned_data['due_date']
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#TODO: add Google calendar update hook
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#if not hasattr(self, 'instance') or self.instance.due_date != new_data:
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# print "you changed!"
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# TODO: add Google calendar update hook
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# if not hasattr(self, 'instance') or self.instance.due_date != new_data:
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# print "you changed!"
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return data
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attachment = forms.FileField(
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required=False,
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label=_('Attach File'),
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help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
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)
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)
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def __init__(self, *args, **kwargs):
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"""
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@ -199,14 +204,13 @@ class TicketForm(CustomFieldMixin, forms.Form):
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super(TicketForm, self).__init__(*args, **kwargs)
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for field in CustomField.objects.all():
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instanceargs = {
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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'label': field.label,
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'help_text': field.help_text,
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'required': field.required,
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}
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self.customfield_to_field(field, instanceargs)
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def save(self, user):
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"""
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Writes and returns a Ticket() object
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@ -214,15 +218,15 @@ class TicketForm(CustomFieldMixin, forms.Form):
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q = Queue.objects.get(id=int(self.cleaned_data['queue']))
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t = Ticket( title = self.cleaned_data['title'],
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submitter_email = self.cleaned_data['submitter_email'],
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created = timezone.now(),
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status = Ticket.OPEN_STATUS,
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queue = q,
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description = self.cleaned_data['body'],
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priority = self.cleaned_data['priority'],
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due_date = self.cleaned_data['due_date'],
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)
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t = Ticket(title=self.cleaned_data['title'],
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submitter_email=self.cleaned_data['submitter_email'],
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created=timezone.now(),
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status=Ticket.OPEN_STATUS,
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queue=q,
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description=self.cleaned_data['body'],
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priority=self.cleaned_data['priority'],
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due_date=self.cleaned_data['due_date'],
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)
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if self.cleaned_data['assigned_to']:
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try:
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@ -237,16 +241,16 @@ class TicketForm(CustomFieldMixin, forms.Form):
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field_name = field.replace('custom_', '', 1)
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customfield = CustomField.objects.get(name=field_name)
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cfv = TicketCustomFieldValue(ticket=t,
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field=customfield,
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value=value)
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field=customfield,
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value=value)
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cfv.save()
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f = FollowUp( ticket = t,
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title = _('Ticket Opened'),
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date = timezone.now(),
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public = True,
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comment = self.cleaned_data['body'],
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user = user,
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f = FollowUp(ticket=t,
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title=_('Ticket Opened'),
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date=timezone.now(),
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public=True,
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comment=self.cleaned_data['body'],
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user=user,
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)
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if self.cleaned_data['assigned_to']:
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f.title = _('Ticket Opened & Assigned to %(name)s') % {
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@ -265,7 +269,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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filename=filename,
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mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
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size=file.size,
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)
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)
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a.file.save(file.name, file, save=False)
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a.save()
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@ -290,10 +294,14 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.submitter_email)
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if t.assigned_to and t.assigned_to != user and t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
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if t.assigned_to and \
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t.assigned_to != user and \
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t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
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t.assigned_to.email and \
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t.assigned_to.email not in messages_sent_to:
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send_templated_mail(
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'assigned_owner',
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context,
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@ -301,7 +309,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(t.assigned_to.email)
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if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
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@ -312,10 +320,12 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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messages_sent_to.append(q.new_ticket_cc)
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if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
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if q.updated_ticket_cc and \
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q.updated_ticket_cc != q.new_ticket_cc and \
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q.updated_ticket_cc not in messages_sent_to:
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send_templated_mail(
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'newticket_cc',
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context,
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@ -323,7 +333,7 @@ class TicketForm(CustomFieldMixin, forms.Form):
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sender=q.from_address,
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fail_silently=True,
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files=files,
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)
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)
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return t
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@ -333,28 +343,28 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
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label=_('Queue'),
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required=True,
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choices=()
|
||||
)
|
||||
)
|
||||
|
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title = forms.CharField(
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max_length=100,
|
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required=True,
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widget=forms.TextInput(),
|
||||
label=_('Summary of your query'),
|
||||
)
|
||||
)
|
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|
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submitter_email = forms.EmailField(
|
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required=True,
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label=_('Your E-Mail Address'),
|
||||
help_text=_('We will e-mail you when your ticket is updated.'),
|
||||
)
|
||||
)
|
||||
|
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body = forms.CharField(
|
||||
widget=forms.Textarea(),
|
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label=_('Description of your issue'),
|
||||
required=True,
|
||||
help_text=_('Please be as descriptive as possible, including any '
|
||||
'details we may need to address your query.'),
|
||||
)
|
||||
'details we may need to address your query.'),
|
||||
)
|
||||
|
||||
priority = forms.ChoiceField(
|
||||
choices=Ticket.PRIORITY_CHOICES,
|
||||
@ -362,20 +372,20 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
initial='3',
|
||||
label=_('Urgency'),
|
||||
help_text=_('Please select a priority carefully.'),
|
||||
)
|
||||
)
|
||||
|
||||
due_date = forms.DateTimeField(
|
||||
widget=extras.SelectDateWidget,
|
||||
required=False,
|
||||
label=_('Due on'),
|
||||
)
|
||||
)
|
||||
|
||||
attachment = forms.FileField(
|
||||
required=False,
|
||||
label=_('Attach File'),
|
||||
help_text=_('You can attach a file such as a document or screenshot to this ticket.'),
|
||||
max_length=1000,
|
||||
)
|
||||
)
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
"""
|
||||
@ -384,10 +394,10 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
super(PublicTicketForm, self).__init__(*args, **kwargs)
|
||||
for field in CustomField.objects.filter(staff_only=False):
|
||||
instanceargs = {
|
||||
'label': field.label,
|
||||
'help_text': field.help_text,
|
||||
'required': field.required,
|
||||
}
|
||||
'label': field.label,
|
||||
'help_text': field.help_text,
|
||||
'required': field.required,
|
||||
}
|
||||
|
||||
self.customfield_to_field(field, instanceargs)
|
||||
|
||||
@ -399,15 +409,15 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
|
||||
|
||||
t = Ticket(
|
||||
title = self.cleaned_data['title'],
|
||||
submitter_email = self.cleaned_data['submitter_email'],
|
||||
created = timezone.now(),
|
||||
status = Ticket.OPEN_STATUS,
|
||||
queue = q,
|
||||
description = self.cleaned_data['body'],
|
||||
priority = self.cleaned_data['priority'],
|
||||
due_date = self.cleaned_data['due_date'],
|
||||
)
|
||||
title=self.cleaned_data['title'],
|
||||
submitter_email=self.cleaned_data['submitter_email'],
|
||||
created=timezone.now(),
|
||||
status=Ticket.OPEN_STATUS,
|
||||
queue=q,
|
||||
description=self.cleaned_data['body'],
|
||||
priority=self.cleaned_data['priority'],
|
||||
due_date=self.cleaned_data['due_date'],
|
||||
)
|
||||
|
||||
if q.default_owner and not t.assigned_to:
|
||||
t.assigned_to = q.default_owner
|
||||
@ -419,17 +429,17 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
field_name = field.replace('custom_', '', 1)
|
||||
customfield = CustomField.objects.get(name=field_name)
|
||||
cfv = TicketCustomFieldValue(ticket=t,
|
||||
field=customfield,
|
||||
value=value)
|
||||
field=customfield,
|
||||
value=value)
|
||||
cfv.save()
|
||||
|
||||
f = FollowUp(
|
||||
ticket = t,
|
||||
title = _('Ticket Opened Via Web'),
|
||||
date = timezone.now(),
|
||||
public = True,
|
||||
comment = self.cleaned_data['body'],
|
||||
)
|
||||
ticket=t,
|
||||
title=_('Ticket Opened Via Web'),
|
||||
date=timezone.now(),
|
||||
public=True,
|
||||
comment=self.cleaned_data['body'],
|
||||
)
|
||||
|
||||
f.save()
|
||||
|
||||
@ -443,7 +453,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
filename=filename,
|
||||
mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
|
||||
size=file.size,
|
||||
)
|
||||
)
|
||||
a.file.save(file.name, file, save=False)
|
||||
a.save()
|
||||
|
||||
@ -463,10 +473,13 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
)
|
||||
messages_sent_to.append(t.submitter_email)
|
||||
|
||||
if t.assigned_to and t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and t.assigned_to.email and t.assigned_to.email not in messages_sent_to:
|
||||
if t.assigned_to and \
|
||||
t.assigned_to.usersettings.settings.get('email_on_ticket_assign', False) and \
|
||||
t.assigned_to.email and \
|
||||
t.assigned_to.email not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'assigned_owner',
|
||||
context,
|
||||
@ -474,7 +487,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
)
|
||||
messages_sent_to.append(t.assigned_to.email)
|
||||
|
||||
if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
|
||||
@ -485,10 +498,12 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
)
|
||||
messages_sent_to.append(q.new_ticket_cc)
|
||||
|
||||
if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
|
||||
if q.updated_ticket_cc and \
|
||||
q.updated_ticket_cc != q.new_ticket_cc and \
|
||||
q.updated_ticket_cc not in messages_sent_to:
|
||||
send_templated_mail(
|
||||
'newticket_cc',
|
||||
context,
|
||||
@ -496,7 +511,7 @@ class PublicTicketForm(CustomFieldMixin, forms.Form):
|
||||
sender=q.from_address,
|
||||
fail_silently=True,
|
||||
files=files,
|
||||
)
|
||||
)
|
||||
|
||||
return t
|
||||
|
||||
@ -506,25 +521,19 @@ class UserSettingsForm(forms.Form):
|
||||
label=_('Show Ticket List on Login?'),
|
||||
help_text=_('Display the ticket list upon login? Otherwise, the dashboard is shown.'),
|
||||
required=False,
|
||||
)
|
||||
)
|
||||
|
||||
email_on_ticket_change = forms.BooleanField(
|
||||
label=_('E-mail me on ticket change?'),
|
||||
help_text=_('If you\'re the ticket owner and the ticket is changed via the web by somebody else, do you want to receive an e-mail?'),
|
||||
required=False,
|
||||
)
|
||||
)
|
||||
|
||||
email_on_ticket_assign = forms.BooleanField(
|
||||
label=_('E-mail me when assigned a ticket?'),
|
||||
help_text=_('If you are assigned a ticket via the web, do you want to receive an e-mail?'),
|
||||
required=False,
|
||||
)
|
||||
|
||||
email_on_ticket_apichange = forms.BooleanField(
|
||||
label=_('E-mail me when a ticket is changed via the API?'),
|
||||
help_text=_('If a ticket is altered by the API, do you want to receive an e-mail?'),
|
||||
required=False,
|
||||
)
|
||||
)
|
||||
|
||||
tickets_per_page = forms.ChoiceField(
|
||||
label=_('Number of tickets to show per page'),
|
||||
@ -537,15 +546,23 @@ class UserSettingsForm(forms.Form):
|
||||
label=_('Use my e-mail address when submitting tickets?'),
|
||||
help_text=_('When you submit a ticket, do you want to automatically use your e-mail address as the submitter address? You can type a different e-mail address when entering the ticket if needed, this option only changes the default.'),
|
||||
required=False,
|
||||
)
|
||||
)
|
||||
|
||||
|
||||
class EmailIgnoreForm(forms.ModelForm):
|
||||
|
||||
class Meta:
|
||||
model = IgnoreEmail
|
||||
exclude = []
|
||||
|
||||
|
||||
class TicketCCForm(forms.ModelForm):
|
||||
''' Adds either an email address or helpdesk user as a CC on a Ticket. Used for processing POST requests. '''
|
||||
|
||||
class Meta:
|
||||
model = TicketCC
|
||||
exclude = ('ticket',)
|
||||
|
||||
def __init__(self, *args, **kwargs):
|
||||
super(TicketCCForm, self).__init__(*args, **kwargs)
|
||||
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_CC:
|
||||
@ -553,9 +570,6 @@ class TicketCCForm(forms.ModelForm):
|
||||
else:
|
||||
users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
|
||||
self.fields['user'].queryset = users
|
||||
class Meta:
|
||||
model = TicketCC
|
||||
exclude = ('ticket',)
|
||||
|
||||
class TicketCCUserForm(forms.ModelForm):
|
||||
''' Adds a helpdesk user as a CC on a Ticket '''
|
||||
@ -579,6 +593,7 @@ class TicketCCEmailForm(forms.ModelForm):
|
||||
exclude = ('ticket','user',)
|
||||
|
||||
class TicketDependencyForm(forms.ModelForm):
|
||||
|
||||
class Meta:
|
||||
model = TicketDependency
|
||||
exclude = ('ticket',)
|
||||
|
||||
Reference in New Issue
Block a user