extern/django-helpdesk
1
0
Fork 1
mirror of https://github.com/django-helpdesk/django-helpdesk.git synced 2025-02-20 20:31:09 +01:00
Code Issues Packages Projects Releases Wiki Activity

UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field.

Browse Source
This commit is contained in:
Bruno Tikami 2016-02-15 16:16:28 -02:00
parent 5b46602b29
commit d091a16002
1 changed files with 4 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

5
helpdesk/management/commands/get_email.py
View File

@ -170,8 +170,10 @@ def decode_mail_headers(string):
def ticket_from_message(message, queue, quiet):
# 'message' must be an RFC822 formatted message.
msg = message
message = email.message_from_string(msg)
subject = message.get('subject', _('Created from e-mail'))
subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject))
subject = subject.replace("Re: ", "").replace("Fw: ", "").replace("RE: ", "").replace("FW: ", "").replace("Automatic reply: ", "").strip()
@ -258,11 +260,12 @@ def ticket_from_message(message, queue, quiet):
if smtp_priority in high_priority_types or smtp_importance in high_priority_types:
priority = 2
if ticket == None:
if ticket is None:
t = Ticket(
title=subject,
queue=queue,
submitter_email=sender_email,
submitter_email_id=message.get('message-id'),
created=now,
description=body,
priority=priority,