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* Further form improvements, this time in the 'Edit Ticket' area.

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This commit is contained in:
Ross Poulton 2008-01-15 00:02:06 +00:00
parent 3f7c918161
commit dce7731957
3 changed files with 61 additions and 36 deletions
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2
forms.py
View File

@ -99,6 +99,6 @@ class TicketForm(forms.Form):
if t.submitter_email:
from helpdesk.lib import send_multipart_mail
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email,, q.from_address)
send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), t.submitter_email, q.from_address)
return t

8
htdocs/helpdesk.css
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@ -47,6 +47,10 @@ dd.form_help_text {
font-size: 95%;
}
dt {
padding-top: 8px;
}
.row_tablehead {
background-color: #6593C0;
font-weight: bold;
@ -181,3 +185,7 @@ a img {
border: none;
padding: 2px;
}
textarea#commentBox {
width: 100%;
}

87
templates/helpdesk/ticket.html
View File

@ -6,7 +6,8 @@
$(document).ready(function() {
nic = new nicEditor({buttonList: ['bold','italic','underline','strikeThrough','undo','redo','subscript','superscript','html']}).panelInstance('commentBox');
$("#ShowFurtherEditOptions").click(function() {
$("#FurtherEditOptions").toggle();
$("#FurtherEditOptions").fadeIn();
$("#ShowFurtherOptPara").hide();
return false;
});
$('#id_preset').change(function() {
@ -19,14 +20,13 @@
});
});
</script>
<style type='text/css'>#commentBox { width: 100%; }</style>
{% endblock %}
{% block helpdesk_body %}
<table width='100%'>
<tr class='row_tablehead'><td>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status_display }}]</td><td align='right'><a href='#edit'><img src='{{ MEDIA_URL }}/helpdesk/buttons/edit.png' alt='Edit' title='Edit' width='60' height='15' /></a><a href='?delete'><img src='{{ MEDIA_URL }}/helpdesk/buttons/delete.png' alt='Delete' title='Delete' width='60' height='15' /></a></td></tr>
<tr class='row_columnheads'><td colspan='2'>Queue: {{ ticket.queue }}</td></tr>
<tr class='row_columnheads'><th colspan='2'>Queue: {{ ticket.queue }}</th></tr>
<tr class='row_odd'>
<th>Submitted On</th>
@ -80,52 +80,69 @@ Changed {{ change.field }} from {{ change.old_value }} to {{ change.new_value }}
{% endfor %}
{% endif %}
<form method='post' action='update/'>
<h3>Respond to this ticket</h3>
<label for='id_preset'>Use a Pre-set Reply</label> <select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select>
<form method='post' action='update/'>
<textarea rows='8' cols='70' name='comment' id='commentBox'></textarea>
<p>New Status
{% ifequal ticket.status 1 %}
<input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>Open</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label>
{% endifequal %}
{% ifequal ticket.status 2 %}
<input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>Reopened</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label>
{% endifequal %}
{% ifequal ticket.status 3 %}
<input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>Reopened</label> &laquo;
<input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label>
{% endifequal %}
<fieldset>
<dl>
<dt><label for='id_preset'>Use a Pre-set Reply</label> <span class='form_optional'>(Optional)</span></dt>
<dd><select name='preset' id='id_preset'><option value=''>------</option>{% for preset in preset_replies %}<option value='{{ preset.id }}'>{{ preset.name }}</option>{% endfor %}</select></dd>
<dd class='form_help_text'>Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update.</dd>
{% ifequal ticket.status 4 %}
<input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>Reopened</label> &laquo;
<input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>Closed</label>
{% endifequal %}
<dt><label for='commentBox'>Comment / Resolution</label></dt>
<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
<dd class='form_help_text'>You can use the ticket and queue template variables in your message.</dd>
<p><a href='#' id='ShowFurtherEditOptions'>Change Other Details</a></p>
<dt><label>New Status</label></dt>
{% ifequal ticket.status 1 %}
<dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>Open</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label></dd>
{% endifequal %}
{% ifequal ticket.status 2 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>Reopened</label> &raquo;
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label> </dd>
{% endifequal %}
{% ifequal ticket.status 3 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>Reopened</label> &laquo;
<input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>Resolved</label> &raquo;
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>Closed</label></dd>
{% endifequal %}
{% ifequal ticket.status 4 %}
<dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>Reopened</label> &laquo;
<input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>Closed</label></dd>
{% endifequal %}
<dt><label for='id_public'>Is this update public?</label> <span class='form_optional'>(Optional)</span></dt>
<dd><input type='checkbox' name='public' value='1' checked='checked' /></dD>
<dd class='form_help_text'>If this is public, the submitter will be e-mailed your comment or resolution.</dd>
</dl>
<p id='ShowFurtherOptPara'><a href='#' id='ShowFurtherEditOptions'>Change Further Details &raquo;</a></p>
<div id='FurtherEditOptions' style='display: none;'>
<label for='id_title'>Title</label>
<input type='text' name='title' value='{{ ticket.title|escape }}' />
<dl>
<label for='id_owner'>Owner</label>
<select id='id_owner' name='owner'><option value='0'>Unassign</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select>
<dt><label for='id_title'>Title</label></dt>
<dd><input type='text' name='title' value='{{ ticket.title|escape }}' /></dd>
<label for='id_priority'>Priority</label>
<select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select>
<dt><label for='id_owner'>Owner</label></dt>
<dd><select id='id_owner' name='owner'><option value='0'>Unassign</option>{% for u in active_users %}<option value='{{ u.id }}' {% ifequal u.id ticket.assigned_to.id %}selected{% endifequal %}>{{ u }}</option>{% endfor %}</select></dd>
<dt><label for='id_priority'>Priority</label></dt>
<dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
</dl>
</div>
<label for='id_public'>Is this update public?</label> <input type='checkbox' name='public' value='1' checked='checked' />
</fieldset>
<input type='submit' value='Add' />
<input type='submit' value='Update This Ticket' />
</form>