diff --git a/helpdesk/fixtures/emailtemplate.json b/helpdesk/fixtures/emailtemplate.json
index 2249d5e9..6700c2b2 100644
--- a/helpdesk/fixtures/emailtemplate.json
+++ b/helpdesk/fixtures/emailtemplate.json
@@ -2,12 +2,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "assigned_cc",
          "heading" : "Ticket Assigned",
          "subject" : "(Assigned)",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n"
       },
       "pk" : 1
    },
@@ -18,8 +18,8 @@
          "template_name" : "assigned_owner",
          "heading" : "Ticket Assigned To You",
          "subject" : "(Assigned To You)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been assigned to <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) for {{ ticket.submitter_email }} has been assigned to <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "en"
       }
    },
@@ -28,9 +28,9 @@
          "heading" : "Ticket Closed",
          "subject" : "(Closed)",
          "template_name" : "closed_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">If you wish to view this ticket online, you can visit <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n"
       },
       "pk" : 3,
       "model" : "helpdesk.emailtemplate"
@@ -38,12 +38,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket, which is currently assigned to you, has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket, which is currently assigned to you, has been closed.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution provided was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
          "heading" : "Ticket Closed",
          "template_name" : "closed_owner",
          "subject" : "(Closed)",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n"
       },
       "pk" : 4
    },
@@ -61,12 +61,12 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') has been escalated automatically.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') has been escalated automatically.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Ticket Escalated",
          "template_name" : "escalated_cc",
          "subject" : "(Escalated)",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n"
       },
       "pk" : 6,
       "model" : "helpdesk.emailtemplate"
@@ -88,8 +88,8 @@
          "heading" : "Ticket Assigned to You Has Been Escalated",
          "template_name" : "escalated_owner",
          "subject" : "(Escalated)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n",
          "locale" : "en"
       },
       "pk" : 8,
@@ -102,9 +102,9 @@
          "heading" : "New Ticket Opened",
          "template_name" : "newticket_cc",
          "subject" : "(Opened)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that a new ticket has been opened.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that a new ticket has been opened.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n"
       }
    },
    {
@@ -124,8 +124,8 @@
          "heading" : "Ticket Resolved",
          "subject" : "(Resolved)",
          "template_name" : "resolved_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
-         "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following ticket has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
+         "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n",
          "locale" : "en"
       },
       "pk" : 11,
@@ -134,12 +134,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A ticket currently assigned to you has been resolved.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The resolution that was added was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.</p>",
          "heading" : "Ticket Resolved",
          "template_name" : "resolved_owner",
          "subject" : "(Resolved)",
          "locale" : "en",
-         "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n"
+         "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n"
       },
       "pk" : 12
    },
@@ -157,21 +157,21 @@
    },
    {
       "fields" : {
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n",
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n",
          "locale" : "en",
          "heading" : "Ticket Updated",
          "template_name" : "updated_cc",
          "subject" : "(Updated)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>"
       },
       "pk" : 14,
       "model" : "helpdesk.emailtemplate"
    },
    {
       "fields" : {
-         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n",
+         "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n",
          "locale" : "en",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Queue</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Opened</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Submitter</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priority</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Assigned to</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>View Online</a></b> to update this ticket (login required)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">The following comment was added:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">This information has {% if private %}not {% endif %} been e-mailed to the submitter.</p>",
          "heading" : "Ticket Updated",
          "subject" : "(Updated)",
          "template_name" : "updated_owner"
@@ -194,20 +194,20 @@
    {
       "pk" : 17,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Заявка",
          "template_name" : "assigned_cc",
          "subject" : " ",
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}"
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}"
       },
       "model" : "helpdesk.emailtemplate"
    },
    {
       "fields" : {
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em\";>Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) от {{ ticket.submitter_email }} была присвоена  <b>Вам</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: ВАМ<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание заявки:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em\";>Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) от {{ ticket.submitter_email }} была присвоена  <b>Вам</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: ВАМ<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание заявки:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "assigned_owner",
          "heading" : "Вам присвоенна заявка",
          "subject" : " "
@@ -221,20 +221,20 @@
          "heading" : "Заявка закрыта",
          "template_name" : "closed_cc",
          "subject" : " ",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Заявка <i>{{ ticket.title }}</i> (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> to оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;>{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=font-family: sans-serif; font-size: 1em;\">Было принято следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Перейти к заявке <a href=\"{{ ticket.staff_url }}\">{{ ticket.staff_url }}</a>.</p>",
-         "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Заявка <i>{{ ticket.title }}</i> (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> to оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;>{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=font-family: sans-serif; font-size: 1em;\">Было принято следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Перейти к заявке <a href=\"{{ ticket.staff_url }}\">{{ ticket.staff_url }}</a>.</p>",
+         "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}",
          "locale" : "ru"
       },
       "pk" : 19
    },
    {
       "fields" : {
-         "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n",
+         "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n",
          "locale" : "ru",
          "subject" : " ",
          "heading" : "Заявка закрыта",
          "template_name" : "closed_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Следующая заявка, которая на данный момент присвоена Вам, была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> Оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif\"; font-size: 1em;>Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Следующая заявка, которая на данный момент присвоена Вам, была закрыта.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> Оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif\"; font-size: 1em;>Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
       },
       "pk" : 20,
       "model" : "helpdesk.emailtemplate"
@@ -256,8 +256,8 @@
       "pk" : 22,
       "fields" : {
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em\";>Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что приоритет заявки <i>{{ ticket.ticket }}</i> (\"{{ ticket.title }}\")был автоматически повышен.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em\";>Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что приоритет заявки <i>{{ ticket.ticket }}</i> (\"{{ ticket.title }}\")был автоматически повышен.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "subject" : " ",
          "heading" : "Приоритет заявки повышен",
          "template_name" : "escalated_cc"
@@ -267,8 +267,8 @@
       "pk" : 23,
       "fields" : {
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Приоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\nПриоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b>оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание заявки:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Приоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\nПриоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b>оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание заявки:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "subject" : " ",
          "heading" : "Приоритет присвоенной Вам заявки был повышен",
          "template_name" : "escalated_owner"
@@ -291,11 +291,11 @@
       "model" : "helpdesk.emailtemplate",
       "fields" : {
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n",
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n",
          "subject" : " ",
          "heading" : "Подана новая заявка",
          "template_name" : "newticket_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что была подана новая заявка</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что была подана новая заявка</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 25
    },
@@ -313,11 +313,11 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было найдено решение проблемы, указанной в следующей заявке.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было найдено решение проблемы, указанной в следующей заявке.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.</p>",
          "template_name" : "resolved_cc",
          "heading" : "Решение найдено",
          "subject" : " ",
-         "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.",
+         "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.",
          "locale" : "ru"
       },
       "pk" : 27,
@@ -327,12 +327,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 28,
       "fields" : {
-         "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.",
+         "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.",
          "locale" : "ru",
          "heading" : "Решение найдено",
          "subject" : " ",
          "template_name" : "resolved_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было найдено решение проблемы, указанной в присвоенной Вам заявке.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было найдено решение проблемы, указанной в присвоенной Вам заявке.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Было предложено следующее решение:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.</p>"
       }
    },
    {
@@ -352,8 +352,8 @@
          "subject" : " ",
          "heading" : "Заявка обновлена",
          "template_name" : "updated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> Оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Был добавлен следующий комментарий:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.</p>",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> Оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Был добавлен следующий комментарий:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.</p>",
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.",
          "locale" : "ru"
       },
       "pk" : 30,
@@ -364,9 +364,9 @@
          "template_name" : "updated_owner",
          "heading" : "Заявка обновлена",
          "subject" : " ",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Был добавлен следующий комментарий:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Здравствуйте,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Уведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>ID заявки</b>: {{ ticket.ticket }}<br>\r\n<b>Очередь</b>: {{ queue.title }}<br>\r\n<b>Заголовок</b>: {{ ticket.title }}<br>\r\n<b>Создана</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Автор заявки</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Приоритет</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Статус</b>: {{ ticket.get_status }}<br>\r\n<b>Присвоена</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href=\"{{ ticket.staff_url }}\">Перейти к заявке</a></b> оставить комментарий (требуется авторизация)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Изначальное описание :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Был добавлен следующий комментарий:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.</p>",
          "locale" : "ru",
-         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}."
+         "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}."
       },
       "pk" : 31,
       "model" : "helpdesk.emailtemplate"
@@ -388,8 +388,8 @@
          "subject" : "(Zugewiesen)",
          "heading" : "Ticket Zugewiesen",
          "template_name" : "assigned_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich).</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich).</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "de"
       },
       "pk" : 33,
@@ -399,11 +399,11 @@
       "pk" : 34,
       "fields" : {
          "locale" : "de",
-         "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "heading" : "Ein Ticket wurde Ihnen zugewiesen",
          "subject" : "(Ihnen zugewiesen)",
          "template_name" : "assigned_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) für {{ ticket.submitter_email }} <b>Ihnen</b> zugewiesen wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: SIE<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">gerne teilen wir Ihnen mit, dass Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) für {{ ticket.submitter_email }} <b>Ihnen</b> zugewiesen wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: SIE<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -413,9 +413,9 @@
          "template_name" : "closed_cc",
          "heading" : "Ticket geschlossen",
          "subject" : "(Geschlossen)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie können dieses Ticket unter folgendem Link online ansehen: <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sie können dieses Ticket unter folgendem Link online ansehen: <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
          "locale" : "de",
-         "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n"
+         "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n"
       },
       "pk" : 35
    },
@@ -423,8 +423,8 @@
       "model" : "helpdesk.emailtemplate",
       "fields" : {
          "locale" : "de",
-         "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
+         "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die Lösung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
          "heading" : "Ticket geschlossen",
          "subject" : "(Geschlossen)",
          "template_name" : "closed_owner"
@@ -448,8 +448,8 @@
          "template_name" : "escalated_cc",
          "heading" : "Ticket Eskaliert",
          "subject" : "(Eskaliert)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') automatisch eskaliert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') automatisch eskaliert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "de"
       },
       "pk" : 38,
@@ -459,8 +459,8 @@
       "pk" : 39,
       "fields" : {
          "locale" : "de",
-         "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.</p>",
+         "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.</p>",
          "template_name" : "escalated_owner",
          "heading" : "Ein an Sie zugewiesenes Ticket wurde eskaliert",
          "subject" : "(Eskaliert)"
@@ -483,12 +483,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 41,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Beschreibung:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Beschreibung:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Neues Ticket eröffnet",
          "subject" : "(Eröffnet)",
          "template_name" : "newticket_cc",
          "locale" : "de",
-         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n"
       }
    },
    {
@@ -507,11 +507,11 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 43,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket wurde gelöst:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene Lösung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Das folgende Ticket wurde gelöst:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene Lösung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
          "heading" : "Ticket gelöst",
          "subject" : "(Gelöst)",
          "template_name" : "resolved_cc",
-         "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n",
+         "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n",
          "locale" : "de"
       }
    },
@@ -521,9 +521,9 @@
          "heading" : "Ticket gelöst",
          "template_name" : "resolved_owner",
          "subject" : "(Gelöst)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein Ihnen zugeordnetes Ticket wurde gelöst.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene Lösung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ein Ihnen zugeordnetes Ticket wurde gelöst.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die vergeschlagene Lösung ist:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.</p>",
          "locale" : "de",
-         "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n"
+         "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -545,8 +545,8 @@
          "heading" : "Ticket aktualisiert",
          "subject" : "(Aktualisiert)",
          "template_name" : "updated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugefügt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
-         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugefügt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
+         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n",
          "locale" : "de"
       },
       "model" : "helpdesk.emailtemplate"
@@ -554,11 +554,11 @@
    {
       "pk" : 47,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugefügt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hallo,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Ticketsammlung</b>: {{ queue.title }}<br>\r\n<b>Titel</b>: {{ ticket.title }}<br>\r\n<b>Eröffnet</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Ersteller</b>: {{ ticket.submitter_email|default:\"Unbekannt\" }}<br>\r\n<b>Priorität</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Zugewiesen an</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Online ansehen</a></b> um dieses Ticket zu aktualisieren (Login erforderlich)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Die ursprüngliche Ticketbeschreibung war:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Folgender Kommentar wurde hinzugefügt:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.</p>",
          "heading" : "Ticket Aktualisiert",
          "subject" : "(Aktualisiert)",
          "template_name" : "updated_owner",
-         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n",
+         "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n",
          "locale" : "de"
       },
       "model" : "helpdesk.emailtemplate"
@@ -579,11 +579,11 @@
       "model" : "helpdesk.emailtemplate",
       "fields" : {
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "heading" : "Ticket Assigné",
          "subject" : "(Assigné)",
          "template_name" : "assigned_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }}  {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) par {{ ticket.submitter_email }}  {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 49
    },
@@ -591,22 +591,22 @@
       "pk" : 50,
       "fields" : {
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}",
+         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}",
          "template_name" : "assigned_owner",
          "heading" : "Le ticket vous est assigné",
          "subject" : "(Pour vous)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) pour {{ ticket.submitter_email }} <b>vous</b> a été assigné.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) pour {{ ticket.submitter_email }} <b>vous</b> a été assigné.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "model" : "helpdesk.emailtemplate"
    },
    {
       "pk" : 51,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
          "heading" : "Ticket Fermé",
          "subject" : "(Fermé)",
          "template_name" : "closed_cc",
-         "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n",
+         "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n",
          "locale" : "fr"
       },
       "model" : "helpdesk.emailtemplate"
@@ -615,12 +615,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 52,
       "fields" : {
-         "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}",
+         "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}",
          "locale" : "fr",
          "subject" : "(Fermé - à vous)",
          "heading" : "Ticket Fermé",
          "template_name" : "closed_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n"
       }
    },
    {
@@ -639,12 +639,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 54,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.</p>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.</p>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Priorité du ticket augmentée",
          "subject" : "(Priorité augmentée)",
          "template_name" : "escalated_cc",
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n"
+         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n"
       }
    },
    {
@@ -665,20 +665,20 @@
          "template_name" : "escalated_owner",
          "heading" : "Priorité de votre ticket augmentée",
          "subject" : "(Priorité augmentée - à vous)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..</p>",
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n"
+         "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n"
       },
       "model" : "helpdesk.emailtemplate"
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Nouveau ticket ouvert",
          "subject" : "(Ouvert)",
          "template_name" : "newticket_cc",
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n"
       },
       "pk" : 57,
       "model" : "helpdesk.emailtemplate"
@@ -702,9 +702,9 @@
          "template_name" : "resolved_cc",
          "heading" : "Ticket résolu",
          "subject" : "(Résolu)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket suivant a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le ticket suivant a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
          "locale" : "fr",
-         "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n"
+         "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n"
       }
    },
    {
@@ -714,8 +714,8 @@
          "subject" : "(Résolu - à vous)",
          "heading" : "Ticket résolu",
          "template_name" : "resolved_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
-         "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket qui vous est assigné a été résolu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La résolution est :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.</p>",
+         "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n",
          "locale" : "fr"
       }
    },
@@ -734,12 +734,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n",
+         "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n",
          "locale" : "fr",
          "heading" : "Ticket mis à jour",
          "subject" : "(Mis à jour)",
          "template_name" : "updated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}  a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}  a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.</p>"
       },
       "pk" : 62
    },
@@ -750,8 +750,8 @@
          "heading" : "Ticket mis à jour",
          "template_name" : "updated_owner",
          "subject" : "(Mis à jour - à vous)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"l j F Y à H:i\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.</p>",
-         "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Bonjour,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ce courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>File d'attente</b>&nbsp;: {{ ticket.ticket }}<br>\r\n<b>Queue</b>&nbsp;: {{ queue.title }}<br>\r\n<b>Titre</b>&nbsp;: {{ ticket.title }}<br>\r\n<b>Ouvert le</b>&nbsp;: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Soumis par</b>&nbsp;: {{ ticket.submitter_email|default:\"Inconnu\" }}<br>\r\n<b>Priorité</b>&nbsp;: {{ ticket.get_priority_display }}<br>\r\n<b>Statut</b>&nbsp;: {{ ticket.get_status }}<br>\r\n<b>Assigné à</b>&nbsp;: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Voir le ticket en ligne</a></b> pour le mettre à jour (après authentification)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Pour mémoire, la description originelle était&nbsp;:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Le commentaire suivant a été ajouté :</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.</p>",
+         "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket  {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n",
          "locale" : "fr"
       }
    },
@@ -770,11 +770,11 @@
    {
       "fields" : {
          "locale" : "it",
-         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}",
+         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}",
          "template_name" : "assigned_cc",
          "heading" : "Ticket Assegnato",
          "subject" : "(Assegnato)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 65,
       "model" : "helpdesk.emailtemplate"
@@ -784,8 +784,8 @@
       "pk" : 66,
       "fields" : {
          "locale" : "it",
-         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che ti è stato assegnato il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che ti è stato assegnato il ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) per {{ ticket.submitter_email }}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "assigned_owner",
          "heading" : "Ticket Assegnato a Te",
          "subject" : "(Assegnato a Te)"
@@ -793,11 +793,11 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online, puoi visitare l'indirizzo <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se vuoi vedere questo ticket online, puoi visitare l'indirizzo <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
          "heading" : "Ticket Chiuso",
          "subject" : "(Closed)",
          "template_name" : "closed_cc",
-         "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}",
+         "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}",
          "locale" : "it"
       },
       "pk" : 67,
@@ -805,12 +805,12 @@
    },
    {
       "fields" : {
-         "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
+         "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
          "locale" : "it",
          "heading" : "Ticket Chiuso",
          "template_name" : "closed_owner",
          "subject" : "(Chiuso)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket, attualmente assegnato a te, è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket, attualmente assegnato a te, è stato chiuso.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La soluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
       },
       "pk" : 68,
       "model" : "helpdesk.emailtemplate"
@@ -830,8 +830,8 @@
    {
       "fields" : {
          "locale" : "it",
-         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Priorità Aumentata",
          "template_name" : "escalated_cc",
          "subject" : "(Priorità)"
@@ -843,9 +843,9 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 71,
       "fields" : {
-         "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.",
+         "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.",
          "locale" : "it",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "subject" : "(Priorità)",
          "heading" : "La Priorità di un Ticket Assegnato a Te è Stata Aumentata",
          "template_name" : "escalated_owner"
@@ -867,11 +867,11 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 73,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti è stata inviata per informarti che è stato aperto un nuovo ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descrizione:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti è stata inviata per informarti che è stato aperto un nuovo ticket.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descrizione:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Nuovo Ticket Aperto",
          "template_name" : "newticket_cc",
          "subject" : "(Aperto)",
-         "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}",
+         "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}",
          "locale" : "it"
       }
    },
@@ -890,24 +890,24 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.",
+         "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.",
          "locale" : "it",
          "heading" : "Ticket Risolto",
          "subject" : "(Risolto)",
          "template_name" : "resolved_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket è stato risolto:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione aggiunta era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente ticket è stato risolto:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione aggiunta era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.</p>"
       },
       "pk" : 75
    },
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.",
+         "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.",
          "locale" : "it",
          "heading" : "Ticket Risolto",
          "template_name" : "resolved_owner",
          "subject" : "(Risolto)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket a te assegnato è stato risolto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket a te assegnato è stato risolto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descrizione del ticket è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione fornita è:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.</p>"
       },
       "pk" : 76
    },
@@ -925,12 +925,12 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento è stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Questa email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento è stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.</p>",
          "heading" : "Ticket Aggiornato",
          "template_name" : "updated_cc",
          "subject" : "(Aggiornato)",
          "locale" : "it",
-         "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}."
+         "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}."
       },
       "pk" : 78,
       "model" : "helpdesk.emailtemplate"
@@ -938,8 +938,8 @@
    {
       "fields" : {
          "locale" : "it",
-         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento è stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.</p>",
+         "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Salve,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Coda</b>: {{ queue.title }}<br>\r\n<b>Titolo</b>: {{ ticket.title }}<br>\r\n<b>Aperto</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Inserito da</b>: {{ ticket.submitter_email|default:\"Sconosciuto\" }}<br>\r\n<b>Priorità</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stato</b>: {{ ticket.get_status }}<br>\r\n<b>Assegnato a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Vedi Online</a></b> per aggiornare questo ticket (richiede login)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Per riferimento, la descrizione originale del ticket era:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Il seguente commento è stato aggiunto:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.</p>",
          "heading" : "Ticket Aggiornato",
          "subject" : "(Updated)",
          "template_name" : "updated_owner"
@@ -962,12 +962,12 @@
    {
       "pk" : 81,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Ticket asignado",
          "template_name" : "assigned_cc",
          "subject" : "(Asignado)",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -977,9 +977,9 @@
          "template_name" : "assigned_owner",
          "heading" : "Le asignaron un Ticket",
          "subject" : "(Asignado a ud)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} ha sido asignado a <b>usted</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: USTED<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar el Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) por {{ ticket.submitter_email }} ha sido asignado a <b>usted</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: USTED<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar el Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n"
       },
       "pk" : 82
    },
@@ -989,9 +989,9 @@
          "heading" : "Ticket cerrado",
          "template_name" : "closed_cc",
          "subject" : "(Cerrado)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Para ver este Ticket online, por favor visite <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n"
       },
       "pk" : 83
    },
@@ -1000,9 +1000,9 @@
          "subject" : "(Cerrado)",
          "heading" : "Ticket cerrado",
          "template_name" : "closed_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket asignado a usted ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket asignado a usted ha sido cerrado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n"
       },
       "pk" : 84,
       "model" : "helpdesk.emailtemplate"
@@ -1025,8 +1025,8 @@
          "subject" : "(Escalado)",
          "heading" : "Ticket escalado",
          "template_name" : "escalated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') ha sido escalado automáticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') ha sido escalado automáticamente.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "es"
       },
       "model" : "helpdesk.emailtemplate"
@@ -1045,12 +1045,12 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "El Ticket asignado a usted ha sido escalado",
          "template_name" : "escalated_owner",
          "subject" : "(Escalado)",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n"
       },
       "pk" : 88,
       "model" : "helpdesk.emailtemplate"
@@ -1058,12 +1058,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "es",
          "subject" : "(Creado)",
          "heading" : "Nuevo Ticket creado",
          "template_name" : "newticket_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que un Ticket ha sido creado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descripción:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que un Ticket ha sido creado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Descripción:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 89
    },
@@ -1082,11 +1082,11 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">El siguiente Ticket ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.</p>",
          "template_name" : "resolved_cc",
          "heading" : "Ticket resuelto",
          "subject" : "(Resuelto)",
-         "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n",
+         "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n",
          "locale" : "es"
       },
       "pk" : 91
@@ -1098,8 +1098,8 @@
          "heading" : "Ticket resuelto",
          "subject" : "(Resuelto)",
          "template_name" : "resolved_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket asignado a usted ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.</p>",
-         "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Un ticket asignado a usted ha sido resuelto.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La solución dada fue:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.</p>",
+         "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n",
          "locale" : "es"
       }
    },
@@ -1120,9 +1120,9 @@
          "subject" : "(Actualizado)",
          "heading" : "Ticket actualizado",
          "template_name" : "updated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agregó el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta información {% if private %}no {% endif %} fue enviada al remitente.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agregó el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta información {% if private %}no {% endif %} fue enviada al remitente.</p>",
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n"
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n"
       },
       "pk" : 94,
       "model" : "helpdesk.emailtemplate"
@@ -1130,8 +1130,8 @@
    {
       "fields" : {
          "locale" : "es",
-         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agregó el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta información {% if private %}no {% endif %} fue enviada al remitente.</p>",
+         "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hola,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Cola</b>: {{ queue.title }}<br>\r\n<b>Título</b>: {{ ticket.title }}<br>\r\n<b>Creado</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Remitente</b>: {{ ticket.submitter_email|default:\"Desconocido\" }}<br>\r\n<b>Prioridad</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Estado</b>: {{ ticket.get_status }}<br>\r\n<b>Asignado a</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Ver online</a></b> para actualizar este Ticket (login requerido)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">La descripción original es:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Se agregó el siguiente comentario:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Esta información {% if private %}no {% endif %} fue enviada al remitente.</p>",
          "template_name" : "updated_owner",
          "heading" : "Ticket actualizado",
          "subject" : "(Actualizado)"
@@ -1154,12 +1154,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "zh",
          "subject" : "(已分配)",
          "heading" : "工单已分配",
          "template_name" : "assigned_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, {{ ticket.submitter_email }}的工单 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, {{ ticket.submitter_email }}的工单 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 97
    },
@@ -1170,17 +1170,17 @@
          "heading" : "工单已分配给您",
          "subject" : "(已分配给您)",
          "template_name" : "assigned_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 提交者{{ ticket.submitter_email }}的工单 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  已经分配给 <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 提交者{{ ticket.submitter_email }}的工单 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>)  已经分配给 <b>you</b>.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: YOU<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n"
       }
    },
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n",
+         "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n",
          "locale" : "zh",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">工单 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">如果您想在线查看， 可以访问 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">工单 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">如果您想在线查看， 可以访问 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
          "template_name" : "closed_cc",
          "heading" : "工单已关闭",
          "subject" : "(已关闭)"
@@ -1191,11 +1191,11 @@
       "model" : "helpdesk.emailtemplate",
       "fields" : {
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n",
+         "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n",
          "heading" : "工单已关闭",
          "subject" : "(已关闭)",
          "template_name" : "closed_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">以下分配给您的工单, 已经关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">以下分配给您的工单, 已经关闭</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">提供的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>"
       },
       "pk" : 100
    },
@@ -1213,9 +1213,9 @@
    },
    {
       "fields" : {
-         "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "zh",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 工单 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') 已经 自动提升优先级.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 工单 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') 已经 自动提升优先级.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "escalated_cc",
          "heading" : "工单 已经提升优先级",
          "subject" : "(已经提升优先级)"
@@ -1227,8 +1227,8 @@
       "pk" : 103,
       "fields" : {
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "escalated_owner",
          "heading" : "工单 已分配给 您 已经提升优先级",
          "subject" : "(已经提升优先级)"
@@ -1250,12 +1250,12 @@
    {
       "pk" : 105,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示： 新工单已经打开.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示： 新工单已经打开.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Description:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "新工单已打开",
          "subject" : "(已打开)",
          "template_name" : "newticket_cc",
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n"
+         "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -1275,8 +1275,8 @@
       "pk" : 107,
       "fields" : {
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">以下工单 已经 解决.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">增加的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.</p>",
+         "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">以下工单 已经 解决.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">增加的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.</p>",
          "heading" : "工单 解决",
          "subject" : "(解决)",
          "template_name" : "resolved_cc"
@@ -1288,8 +1288,8 @@
       "pk" : 108,
       "fields" : {
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A 当前分配给您的工单已经 解决.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">增加的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.</p>",
+         "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">A 当前分配给您的工单已经 解决.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">增加的解决方案为:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.</p>",
          "heading" : "工单 解决",
          "template_name" : "resolved_owner",
          "subject" : "(解决)"
@@ -1311,12 +1311,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 110,
       "fields" : {
-         "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n",
+         "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n",
          "locale" : "zh",
          "heading" : "工单已更新",
          "subject" : "(已更新)",
          "template_name" : "updated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">已添加以下评论:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">已添加以下评论:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.</p>"
       }
    },
    {
@@ -1324,8 +1324,8 @@
       "pk" : 111,
       "fields" : {
          "locale" : "zh",
-         "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">已添加以下评论:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.</p>",
+         "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">您好,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>工单 ID</b>: {{ ticket.ticket }}<br>\r\n<b>待办</b>: {{ queue.title }}<br>\r\n<b>标题</b>: {{ ticket.title }}<br>\r\n<b>已打开</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>提交人</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>优先级</b>: {{ ticket.get_priority_display }}<br>\r\n<b>状态</b>: {{ ticket.get_status }}<br>\r\n<b>已分配给</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>在线查看</a></b> 更新此工单 (需要登录)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">原工单描述参考：:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">已添加以下评论:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.</p>",
          "heading" : "工单已更新",
          "subject" : "(已更新)",
          "template_name" : "updated_owner"
@@ -1349,8 +1349,8 @@
          "heading" : "Zarejestrowane nowe zgłoszenie",
          "subject" : "(Otwarte)",
          "template_name" : "newticket_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Informacja o nowo zarejestrowanym zgłoszeniu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Informacja o nowo zarejestrowanym zgłoszeniu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n",
          "locale" : "pl"
       },
       "pk" : 113
@@ -1371,23 +1371,23 @@
       "pk" : 115,
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "heading" : "Zgłoszenie przypisane",
          "subject" : "(Przypisane)",
          "template_name" : "assigned_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "model" : "helpdesk.emailtemplate"
    },
    {
       "pk" : 116,
       "fields" : {
-         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n",
          "locale" : "pl",
          "subject" : "(Przypisane Do Ciebie)",
          "heading" : "Zgłoszenie przypisane do Ciebie",
          "template_name" : "assigned_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }} zostało <b>Ci</b>przypisane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }} zostało <b>Ci</b>przypisane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -1395,8 +1395,8 @@
       "model" : "helpdesk.emailtemplate",
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.</p>",
+         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.</p>",
          "heading" : "Zgłoszenie zaktualizowane",
          "subject" : "(Zaktualizowane)",
          "template_name" : "updated_cc"
@@ -1406,12 +1406,12 @@
    {
       "pk" : 118,
       "fields" : {
-         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n",
          "locale" : "pl",
          "heading" : "Zgłoszenie zaktualizowane",
          "subject" : "(Zaktualizowane)",
          "template_name" : "updated_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.</p>"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -1431,8 +1431,8 @@
       "pk" : 120,
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Twój problem został rozwiązany.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.</p>",
+         "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Twój problem został rozwiązany.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.</p>",
          "template_name" : "resolved_cc",
          "heading" : "Zgłoszenie rozwiązane",
          "subject" : "(Rozwiązane)"
@@ -1442,12 +1442,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n",
          "locale" : "pl",
          "heading" : "Zgłoszenie rozwiązane",
          "subject" : "(Rozwiązane)",
          "template_name" : "resolved_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie przypisane do Ciebie zostało rozwiązane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie przypisane do Ciebie zostało rozwiązane.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.</p>"
       },
       "pk" : 121
    },
@@ -1467,11 +1467,11 @@
       "pk" : 123,
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n",
          "template_name" : "closed_cc",
          "heading" : "Zgłoszenie zamknięte",
          "subject" : "(Zamknięte)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę  <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę  <a href=\"{{ ticket.ticket_url }}\">{{ ticket.ticket_url }}</a>.</p>"
       },
       "model" : "helpdesk.emailtemplate"
    },
@@ -1479,8 +1479,8 @@
       "pk" : 124,
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie przypisane do Ciebie zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
+         "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zgłoszenie przypisane do Ciebie zostało zamknięte.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozwiązanie problemu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>",
          "subject" : "(Zamknięte)",
          "heading" : "Zgłoszenie zamknięte",
          "template_name" : "closed_owner"
@@ -1501,12 +1501,12 @@
    },
    {
       "fields" : {
-         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n",
+         "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n",
          "locale" : "pl",
          "heading" : "Zmieniono priorytet zgłoszenia",
          "subject" : "(Eskalacja)",
          "template_name" : "escalated_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że dla zgłoszenia <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') został zmieniony priorytet automatycznie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">To jest wiadomość e-mail z informacją, że dla zgłoszenia <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') został zmieniony priorytet automatycznie.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       },
       "pk" : 126,
       "model" : "helpdesk.emailtemplate"
@@ -1515,8 +1515,8 @@
       "pk" : 127,
       "fields" : {
          "locale" : "pl",
-         "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Dla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dzień dobry,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Dla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Identyfikator Zgłoszenia:</b>: {{ ticket.ticket }}<br>\r\n<b>Kolejka</b>: {{ queue.title }}<br>\r\n<b>Tytuł</b>: {{ ticket.title }}<br>\r\n<b>Data Zgłoszenia</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zgłaszający</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorytet</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Status</b>: {{ ticket.get_status }}<br>\r\n<b>Przypisane Do</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Zobacz Online</a></b> aby zaktualizować zgłoszenie (wymagana autoryzacja)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Oryginalny opis zgłoszenia:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Zmienionio priorytet przydzielonego do Ciebie zgłoszenia",
          "template_name" : "escalated_owner",
          "subject" : "(Eskalacja)"
@@ -1537,12 +1537,12 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }}  {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout Online</a></b> pro aktualizaci (je potřeba se přihlásit)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní zadání ticketu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }}  {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout Online</a></b> pro aktualizaci (je potřeba se přihlásit)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní zadání ticketu:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "template_name" : "assigned_cc",
          "heading" : "Ticket přiřazen",
          "subject" : "(Přiřazeno)",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}"
+         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}"
       },
       "pk" : 129,
       "model" : "helpdesk.emailtemplate"
@@ -1553,32 +1553,32 @@
          "template_name" : "assigned_owner",
          "heading" : "Ticket Vám byl přiřazen",
          "subject" : "(Ticket Vám byl přiřazen)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket  <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }} <b>Vám</b> byl přiřazen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: VÁM<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> pro aktualizaci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis ticketu byl:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
-         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket  <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) od {{ ticket.submitter_email }} <b>Vám</b> byl přiřazen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: VÁM<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> pro aktualizaci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis ticketu byl:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}",
          "locale" : "cs"
       },
       "model" : "helpdesk.emailtemplate"
    },
    {
       "fields" : {
-         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}",
+         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}",
          "locale" : "cs",
          "heading" : "Ticket Closed",
          "subject" : "(Uzavřeno)",
          "template_name" : "closed_cc",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>"
       },
       "pk" : 131,
       "model" : "helpdesk.emailtemplate"
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený <b>Vám</b> byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: Vám<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený <b>Vám</b> byl uzavřen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: Vám<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Důvod uzavření:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>",
          "heading" : "Ticket uzavřen",
          "template_name" : "closed_owner",
          "subject" : "(Uzavřeno)",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}"
+         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}"
       },
       "pk" : 132,
       "model" : "helpdesk.emailtemplate"
@@ -1598,12 +1598,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
          "heading" : "Ticket vyhrocen",
          "template_name" : "escalated_cc",
          "subject" : "(Vyhroceno)",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}"
+         "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}"
       },
       "pk" : 134
    },
@@ -1611,12 +1611,12 @@
       "model" : "helpdesk.emailtemplate",
       "pk" : 135,
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">ticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">ticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout online</a></b> nebo aktualizovat (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.</p>",
          "subject" : "(Vyhroceno)",
          "heading" : "Váš přiřazený ticket byl vyhrocen",
          "template_name" : "escalated_owner",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve."
+         "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve."
       }
    },
    {
@@ -1636,11 +1636,11 @@
       "pk" : 137,
       "fields" : {
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}",
+         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}",
          "heading" : "Založen nový ticket",
          "template_name" : "newticket_cc",
          "subject" : "(Otevřený)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout Online</a></b> pro aktualizaci (je potřeba se přihlásit)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zadání:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout Online</a></b> pro aktualizaci (je potřeba se přihlásit)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Zadání:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>"
       }
    },
    {
@@ -1657,12 +1657,12 @@
    },
    {
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket byl rozřešen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-line</a></b> (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Ticket byl rozřešen.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Neznámý\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-line</a></b> (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.</p>",
          "heading" : "Ticket rozřešen",
          "subject" : "(Rozřešeno)",
          "template_name" : "resolved_cc",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít."
+         "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít."
       },
       "pk" : 139,
       "model" : "helpdesk.emailtemplate"
@@ -1670,12 +1670,12 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">ticket přiřazený Vám byl právě rozřešen</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout on-line</a></b> (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní zadání:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.</p>",
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">ticket přiřazený Vám byl právě rozřešen</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Prohlédnout on-line</a></b> (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Původní zadání:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.</p>",
          "heading" : "Ticket rozřešen",
          "template_name" : "resolved_owner",
          "subject" : "(Rozřešeno)",
          "locale" : "cs",
-         "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít"
+         "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít"
       },
       "pk" : 140
    },
@@ -1694,24 +1694,24 @@
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace  {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.",
+         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace  {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.",
          "locale" : "cs",
          "heading" : "Ticket aktualizován",
          "template_name" : "updated_cc",
          "subject" : "(Aktualizováno)",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket <i>{{ ticket.ticket }}</i> od <i>{{ ticket.submitter_email }}</i> byl aktualizován.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-oline</a></b> pro aktualizci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Přidaný komentář:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket <i>{{ ticket.ticket }}</i> od <i>{{ ticket.submitter_email }}</i> byl aktualizován.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-oline</a></b> pro aktualizci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Přidaný komentář:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.</p>"
       },
       "pk" : 142
    },
    {
       "model" : "helpdesk.emailtemplate",
       "fields" : {
-         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace  {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.",
+         "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace  {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.",
          "locale" : "cs",
          "heading" : "Ticket aktualizován",
          "subject" : "(Aktualizováno)",
          "template_name" : "updated_owner",
-         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket <i>{{ ticket.ticket }}</i> od <i>{{ ticket.submitter_email }}</i> byl aktualizován.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-oline</a></b> pro aktualizci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Přidaný komentář:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.</p>"
+         "html" : "<p style=\"font-family: sans-serif; font-size: 1em;\">Dobrý den,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket <i>{{ ticket.ticket }}</i> od <i>{{ ticket.submitter_email }}</i> byl aktualizován.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Ticket ID</b>: {{ ticket.ticket }}<br>\r\n<b>Fronta</b>: {{ queue.title }}<br>\r\n<b>Nadpis</b>: {{ ticket.title }}<br>\r\n<b>Otevřeno</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>Zadavatel</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>Priorita</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Stav</b>: {{ ticket.get_status }}<br>\r\n<b>Přiřazeno</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>On-oline</a></b> pro aktualizci (nutné přihlášení)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Popis:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Přidaný komentář:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.</p>"
       },
       "pk" : 143
    },
@@ -1734,8 +1734,8 @@
             "template_name": "assigned_cc",
             "subject": "(Asiakaspalvelijan vaihto)",
             "heading": "Palvelupyynn\u00f6n asiakaspalvelija muuttunut",
-            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }}\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }}\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
             "locale": "fi"
         }
     },
@@ -1746,8 +1746,8 @@
             "template_name": "assigned_owner",
             "subject": "(Osoitettu sinulle)",
             "heading": "Palvelupyynt\u00f6 osoitettu sinulle",
-            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: SIN\u00c4<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <a href=\"{{ ticket.staff_url }}\"><b>{{ ticket.ticket }}</b></a> (<em>{{ ticket.title }}</em>) jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: SIN\u00c4<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
             "locale": "fi"
         }
     },
@@ -1758,8 +1758,8 @@
             "template_name": "closed_cc",
             "subject": "(Valmistunut)",
             "heading": "Palvelupyynt\u00f6 valmistunut",
-            "plain_text": "Hei,\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}') {% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:\r\n\r\n{{ resolution }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynt\u00f6 <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Voit tutkia palvelupyynt\u00f6\u00e4 netiss\u00e4 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
+            "plain_text": "Hei,\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}') {% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:\r\n\r\n{{ resolution }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynt\u00f6 <i>{{ ticket.title }}</i> ('{{ ticket.title }}'){% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Voit tutkia palvelupyynt\u00f6\u00e4 netiss\u00e4 <a href='{{ ticket.staff_url }}'>{{ ticket.staff_url }}</a>.</p>",
             "locale": "fi"
         }
     },
@@ -1770,8 +1770,8 @@
             "template_name": "closed_owner",
             "subject": "(Valmistunut)",
             "heading": "Palvelupyynt\u00f6 valmistunut",
-            "plain_text": "Hei,\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\n\r\nVoit katsoa palvelupyynt\u00f6\u00e4 netiss\u00e4 linkist\u00e4 {{ ticket.staff_url }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>",
+            "plain_text": "Hei,\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\n\r\nVoit katsoa palvelupyynt\u00f6\u00e4 netiss\u00e4 linkist\u00e4 {{ ticket.staff_url }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>",
             "locale": "fi"
         }
     },
@@ -1794,8 +1794,8 @@
             "template_name": "escalated_cc",
             "subject": "(Eskaloitu)",
             "heading": "Palvelupyynt\u00f6 eskaloitu",
-            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") on eskaloitu automaattisesti.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') on eskaloitu automaattisesti.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+            "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") on eskaloitu automaattisesti.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 <i>{{ ticket.ticket }}</i> ('{{ ticket.title }}') on eskaloitu automaattisesti.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
             "locale": "fi"
         }
     },
@@ -1806,8 +1806,8 @@
             "template_name": "escalated_owner",
             "subject": "(Eskaloitu)",
             "heading": "Sinulle osoitettu palvelupyynt\u00f6 eskaloitu",
-            "plain_text": "Hei,\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+            "plain_text": "Hei,\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Sinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
             "locale": "fi"
         }
     },
@@ -1830,8 +1830,8 @@
             "template_name": "newticket_cc",
             "subject": "(Avattu)",
             "heading": "Uusi palvelupyynt\u00f6 avattu",
-            "plain_text": "Hei,\r\n\r\nUusi palvelupyynt\u00f6 on avattu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n kuvaus:\r\n\r\n{{ ticket.description }}",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Uusi palvelupyynt\u00f6 on avattu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
+            "plain_text": "Hei,\r\n\r\nUusi palvelupyynt\u00f6 on avattu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n kuvaus:\r\n\r\n{{ ticket.description }}",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Uusi palvelupyynt\u00f6 on avattu.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>",
             "locale": "fi"
         }
     },
@@ -1854,8 +1854,8 @@
             "template_name": "resolved_cc",
             "subject": "(Ratkaistu)",
             "heading": "Palvelupyynt\u00f6 ratkaistu",
-            "plain_text": "Hello,\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijan kommentit liittyen ratkaisuun:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava palvelupyynt\u00f6 on ratkaistu:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijan kommentit liittyen ratkaisuun:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.</p>",
+            "plain_text": "Hello,\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijan kommentit liittyen ratkaisuun:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava palvelupyynt\u00f6 on ratkaistu:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Just for reference, the original ticket description was:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijan kommentit liittyen ratkaisuun:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.</p>",
             "locale": "fi"
         }
     },
@@ -1866,8 +1866,8 @@
             "template_name": "resolved_owner",
             "subject": "(Ratkaistu)",
             "heading": "Palvelupyynt\u00f6 ratkaistu",
-            "plain_text": "Hello,\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit ratkaisuun liittyen:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijamme kommentit ratkaisuun liittyen:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.</p>",
+            "plain_text": "Hello,\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit ratkaisuun liittyen:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hello,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Asiakaspalvelijamme kommentit ratkaisuun liittyen:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.resolution }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.</p>",
             "locale": "fi"
         }
     },
@@ -1890,8 +1890,8 @@
             "template_name": "updated_cc",
             "subject": "(Muokattu)",
             "heading": "Palvelupyynt\u00f6\u00e4 muokattu",
-            "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alkuper\u00e4inen kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava kommentti lis\u00e4ttiin:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.</p>",
+            "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: {{ ticket.get_assigned_to }}<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alkuper\u00e4inen kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava kommentti lis\u00e4ttiin:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.</p>",
             "locale": "fi"
         }
     },
@@ -1902,8 +1902,8 @@
             "template_name": "updated_owner",
             "subject": "(Muokattu)",
             "heading": "Palvelupyynt\u00f6\u00e4 muokattu",
-            "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.",
-            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: SIN\u00c4<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alkuper\u00e4inen kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava kommentti lis\u00e4ttiin:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.</p>",
+            "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.",
+            "html": "<p style=\"font-family: sans-serif; font-size: 1em;\">Hei,</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">\r\n<b>Palvelupyynn\u00f6n tunniste</b>: {{ ticket.ticket }}<br>\r\n<b>Jono</b>: {{ queue.title }}<br>\r\n<b>Title</b>: {{ ticket.title }}<br>\r\n<b>Vastaanotettu</b>: {{ ticket.created|date:\"DATETIME_FORMAT\" }}<br>\r\n<b>L\u00e4hett\u00e4j\u00e4</b>: {{ ticket.submitter_email|default:\"Unknown\" }}<br>\r\n<b>T\u00e4rkeysj\u00e4rjestys</b>: {{ ticket.get_priority_display }}<br>\r\n<b>Tila</b>: {{ ticket.get_status }}<br>\r\n<b>Asiakaspalvelija</b>: SIN\u00c4<br>\r\n<b><a href='{{ ticket.staff_url }}'>Katso netiss\u00e4</a></b> p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)</p>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Alkuper\u00e4inen kuvaus:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ ticket.description|linebreaksbr }}</blockquote>\r\n\r\n<p style=\"font-family: sans-serif; font-size: 1em;\">Seuraava kommentti lis\u00e4ttiin:</p>\r\n\r\n<blockquote style=\"font-family: sans-serif; font-size: 1em;\">{{ comment }}</blockquote>\r\n\r\n<p style=\"font-family: Tahoma, Arial, sans-serif; font-size: 11pt;\">{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.</p>",
             "locale": "fi"
         }
     },
diff --git a/helpdesk/forms.py b/helpdesk/forms.py
index 92594fca..cc731c2a 100644
--- a/helpdesk/forms.py
+++ b/helpdesk/forms.py
@@ -83,6 +83,12 @@ class CustomFieldMixin(object):
 
 
 class EditTicketForm(CustomFieldMixin, forms.ModelForm):
+    merged_to = forms.ModelChoiceField(
+        label=_('Merged to'),
+        help_text=_('This ticket is merged into the selected ticket.'),
+        queryset=Ticket.objects.all(),
+        disabled=True
+    )
 
     class Meta:
         model = Ticket
diff --git a/helpdesk/tasks.py b/helpdesk/tasks.py
index baef3706..cd3346fd 100644
--- a/helpdesk/tasks.py
+++ b/helpdesk/tasks.py
@@ -1,4 +1,4 @@
-from celery import task
+from celery.decorators import task
 
 from .email import process_email
 
diff --git a/helpdesk/templates/helpdesk/edit_ticket.html b/helpdesk/templates/helpdesk/edit_ticket.html
index 057e0097..fbef1bfb 100644
--- a/helpdesk/templates/helpdesk/edit_ticket.html
+++ b/helpdesk/templates/helpdesk/edit_ticket.html
@@ -1,58 +1,52 @@
-{% extends "helpdesk/base.html" %}{% load i18n bootstrap4form %}
+{% extends "helpdesk/base.html" %}
+
+{% load i18n bootstrap4form %}
 
 {% block helpdesk_title %}{% trans "Edit Ticket" %}{% endblock %}
 
 {% block helpdesk_breadcrumb %}
-<li class="breadcrumb-item">
-    <a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
-</li>
-<li class="breadcrumb-item">
-    <a href="{% url 'helpdesk:list' %}{{ ticket.id }}/">{{ ticket.queue.slug }}-{{ ticket.id }}</a>
-</li>
-<li class="breadcrumb-item active">{% trans "Edit Ticket" %}</li>
+    <li class="breadcrumb-item">
+        <a href="{% url 'helpdesk:list' %}">{% trans "Tickets" %}</a>
+    </li>
+    <li class="breadcrumb-item">
+        <a href="{% url 'helpdesk:list' %}{{ ticket.id }}/">{{ ticket.queue.slug }}-{{ ticket.id }}</a>
+    </li>
+    <li class="breadcrumb-item active">{% trans "Edit Ticket" %}</li>
 {% endblock %}
 
 {% block helpdesk_body %}
-<div class="col-xs-6">
-<div class="panel panel-default">
-
-<div class="panel-body"><h2>{% trans "Edit a Ticket" %}</h2>
-
-<p>{% trans "Unless otherwise stated, all fields are required." %} {% trans "Please provide as descriptive a title and description as possible." %}</p>
-
-<p><strong>{% trans "Note" %}:</strong> {% blocktrans %}Editing a ticket does <em>not</em> send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.{% endblocktrans %}</p>
-
-<form method='post' action='./'>
-<fieldset>
-    {{ form|bootstrap4form }}
-    {% comment %}
-        {% for field in form %}
-            {% if field.is_hidden %}
-                {{ field }}
-            {% else %}
-                <dt><label for='id_{{ field.name }}'>{{ field.label }}</label>{% if not field.field.required %} <span class='form_optional'>{% trans "(Optional)" %}</span>{% endif %}</dt>
-                <dd>{{ field }}</dd>
-                {% if field.errors %}<dd class='error'>{{ field.errors }}</dd>{% endif %}
-                {% if field.help_text %}<dd class='form_help_text'>{{ field.help_text }}</dd>{% endif %}</label>
-            {% endif %}
-        {% endfor %}
-    </dl>
-    {% endcomment %}
-    <div class='buttons form-group'>
-        <input type='submit' class="btn btn-primary btn-sm" value='{% trans "Save Changes" %}' />
-        <a href='{{ ticket.get_absolute_url }}'><button class="btn btn-danger">{% trans "Cancel Changes" %}</button></a>
+    <div class="col-xs-6">
+        <div class="panel panel-default">
+            <div class="panel-body"><h2>{% trans "Edit a Ticket" %}</h2>
+                <p>
+                    {% trans "Unless otherwise stated, all fields are required." %}
+                    {% trans "Please provide as descriptive a title and description as possible." %}
+                </p>
+                <p>
+                    <strong>{% trans "Note" %}:</strong>
+                    {% blocktrans %}Editing a ticket does <em>not</em> send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.{% endblocktrans %}
+                </p>
+                <form method='post'>
+                    {% csrf_token %}
+                    <fieldset>
+                        {{ form|bootstrap4form }}
+                        <div class='buttons form-group'>
+                            <input type='submit' class="btn btn-primary btn-sm" value='{% trans "Save Changes" %}'/>
+                            <a href='{{ ticket.get_absolute_url }}'>
+                                <button class="btn btn-danger">{% trans "Cancel Changes" %}</button>
+                            </a>
+                        </div>
+                    </fieldset>
+                </form>
+            </div>
+        </div>
     </div>
-</fieldset>
-
-{% csrf_token %}</form>
-    </div>
-  </div>
-</div>
-
-<script>
-$( function() {
-	$( "#id_due_date" ).datepicker({dateFormat: 'yy-mm-dd'});
-} );
-</script>
-
+{% endblock %}
+
+{% block helpdesk_js %}
+    <script>
+        $(() => {
+            $("#id_due_date").datepicker({dateFormat: 'yy-mm-dd'});
+        })
+    </script>
 {% endblock %}
diff --git a/helpdesk/templates/helpdesk/include/tickets.html b/helpdesk/templates/helpdesk/include/tickets.html
index 7ff4e8e7..20dc700b 100644
--- a/helpdesk/templates/helpdesk/include/tickets.html
+++ b/helpdesk/templates/helpdesk/include/tickets.html
@@ -25,7 +25,7 @@
                     <td>{{ ticket.priority }}</td>
                     <td>{{ ticket.queue }}</td>
                     <td>{{ ticket.get_status }}</td>
-                    <td><span title='{{ ticket.modified|date }}'>{{ ticket.modified|naturaltime }}</span></td>
+                    <td><span title='{{ ticket.modified|date:"DATETIME_FORMAT" }}'>{{ ticket.modified|naturaltime }}</span></td>
                 </tr>
                 {% empty %}
                 <tr>{% if ticket_list_empty_message %}<td colspan='6'>{{ ticket_list_empty_message }}</td>{% else %}<td colspan='6'>{% trans "You do not have any pending tickets." %}</td>{% endif %}</tr>
diff --git a/helpdesk/templates/helpdesk/include/unassigned.html b/helpdesk/templates/helpdesk/include/unassigned.html
index d0caf46b..61c2ad8d 100644
--- a/helpdesk/templates/helpdesk/include/unassigned.html
+++ b/helpdesk/templates/helpdesk/include/unassigned.html
@@ -23,7 +23,7 @@
                         <td class="tickettitle"><a href='{{ ticket.get_absolute_url }}'>{{ ticket.id }}. {{ ticket.title }} </a></td>
                         <td>{{ ticket.priority }}</td>
                         <td>{{ ticket.queue }}</td>
-                        <td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
+                        <td><span title='{{ ticket.created|date:"DATETIME_FORMAT" }}'>{{ ticket.created|naturaltime }}</span></td>
                         <td class="text-center">
                           <a href='{{ ticket.get_absolute_url }}?take'><button class='btn btn-primary btn-sm'><i class="fas fa-hand-paper"></i>&nbsp;{% trans "Take" %}</button></a>
                           <a href='{% url 'helpdesk:delete' ticket.id %}?next=dashboard'><button class='btn btn-danger btn-sm'><i class="fas fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
@@ -63,7 +63,7 @@
                         <td class="tickettitle"><a href='{{ ticket.get_absolute_url }}'>{{ ticket.id }}. {{ ticket.title }} </a></td>
                         <td>{{ ticket.priority }}</td>
                         <td>{{ ticket.queue }}</td>
-                        <td><span title='{{ ticket.created|date }}'>{{ ticket.created|naturaltime }}</span></td>
+                        <td><span title='{{ ticket.created|date:"DATETIME_FORMAT" }}'>{{ ticket.created|naturaltime }}</span></td>
                         <td class="text-center">
                           <a href='{{ ticket.get_absolute_url }}?take'><button class='btn btn-primary btn-sm'><i class="fas fa-hand-paper"></i>&nbsp;{% trans "Take" %}</button></a>
                           <a href='{% url 'helpdesk:delete' ticket.id %}?next=dashboard'><button class='btn btn-danger btn-sm'><i class="fas fa-trash"></i>&nbsp;{% trans "Delete" %}</button></a>
diff --git a/helpdesk/templates/helpdesk/kb_category_base.html b/helpdesk/templates/helpdesk/kb_category_base.html
index 8eb8dd20..b576d083 100644
--- a/helpdesk/templates/helpdesk/kb_category_base.html
+++ b/helpdesk/templates/helpdesk/kb_category_base.html
@@ -36,7 +36,7 @@
 
                 {% endif %}
                 <a href='{% if iframe %}{% url 'helpdesk:submit_iframe' %}{% else %}{% url 'helpdesk:submit' %}{%endif%}?{% if category.queue %}queue={{category.queue.pk}};_readonly_fields_=queue;{%endif%}kbitem={{item.id}};{{query_param_string}}' class="col-sm">
-                    <div class="btn btn-success btn-circle btn-xl float-right"><i  class="fa fa-envelope fa-lg"></i> {% trans 'Contact a human' %}</div>
+                    <div class="btn btn-success btn-circle btn-xl float-right"><i  class="fa fa-plus-circle fa-lg"></i> {% trans 'Create New Ticket' %}{% trans " Queue: " %}{{item}}</div>
                 </a>
             </div>
             <div>
@@ -57,7 +57,7 @@
 {% if category.queue %}
 <a href='{% if iframe %}{% url 'helpdesk:submit_iframe' %}{% else %}{% url 'helpdesk:submit' %}{%endif%}?queue={{category.queue.pk}};_readonly_fields_=queue;{{query_param_string}}'>
     {% block submit_button %}
-    <div class="btn btn-danger btn-circle btn-xl float-right"><i class="fa fa-envelope fa-lg"></i> {% trans 'Contact a human' %}</div>
+    <div class="btn btn-danger btn-circle btn-xl float-right"><i class="fa fa-plus-circle fa-lg"></i> {% trans 'Create New Ticket' %}{% if category.queue %}{% trans " Queue: " %}{{category.queue}}{% endif %}</div>
     {% endblock %}
 </a>
 {% endif %}
diff --git a/helpdesk/templates/helpdesk/public_view_ticket.html b/helpdesk/templates/helpdesk/public_view_ticket.html
index 3799cebc..2d28c2f9 100644
--- a/helpdesk/templates/helpdesk/public_view_ticket.html
+++ b/helpdesk/templates/helpdesk/public_view_ticket.html
@@ -12,13 +12,13 @@
 <tbody>
 <tr>
     <th>{% trans "Submitted On" %}</th>
-    <td>{{ ticket.created|date }} ({{ ticket.created|naturaltime }})</td>
+    <td>{{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }})</td>
 </tr>
 
 {% if ticket.due_date %}
     <tr>
         <th>{% trans "Due On" %}</th>
-        <td>{{ ticket.due_date|date }} ({{ ticket.due_date|naturaltime }})</td>
+        <td>{{ ticket.due_date|date:"DATETIME_FORMAT" }} ({{ ticket.due_date|naturaltime }})</td>
     </tr>
 {% endif %}
 
@@ -67,7 +67,7 @@
 {% load ticket_to_link %}
 {% for followup in ticket.followup_set.public_followups %}
 <div class='followup well'>
-<div class='title'>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date }}'>{{ followup.date|naturaltime }}</span></span></div>
+<div class='title'>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span></span></div>
 {{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}
 {% if followup.ticketchange_set.all %}<div class='changes'><ul>
 {% for change in followup.ticketchange_set.all %}
diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 7be43d01..20f55bc7 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -46,7 +46,7 @@
                         <div class="list-group-item list-group-item-action">
                             <div class="d-flex w-100 justify-content-between">
                                 <h5 class="mb-1">{{ followup.title|num_to_link }}</h5>
-                                <small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
+                                <small><i class="fas fa-clock"></i>&nbsp;<span class='byline text-info'>{% if followup.user %}by {{ followup.user }},{% endif %} <span title='{{ followup.date|date:"DATETIME_FORMAT" }}'>{{ followup.date|naturaltime }}</span>{% if followup.time_spent %}, <span>{% trans "time spent" %}: {{ followup.time_spent_formated }}</span>{% endif %} {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span></small>
                             </div>
                             <p class="mb-1">
                                 {% if followup.comment %}
diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html
index 3831db1e..564739c2 100644
--- a/helpdesk/templates/helpdesk/ticket_desc_table.html
+++ b/helpdesk/templates/helpdesk/ticket_desc_table.html
@@ -33,15 +33,15 @@
                     <tr>
                         <th class="table-active">{% trans "Assigned To" %}</th>
                         <td>{{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} <strong>
-                                <a href='?take'><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-hand-paper"></i></button></a>
+                                <a data-toggle="tooltip" href='?take' title='{% trans "Assign this ticket to " %}{{ request.user.email }}'><button type="button" class="btn btn-primary btn-sm float-right"><i class="fas fa-hand-paper"></i></button></a>
                         </strong>{% endifequal %}
                         </td>
                         <th class="table-active">{% trans "Submitter E-Mail" %}</th>
                         <td> {{ ticket.submitter_email }}
-                                                         {% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a href='{{submitter_userprofile_url}}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i></button></a></strong>{% endif %}
-                            <strong><a href ="{% url 'helpdesk:list'%}?q={{ticket.submitter_email}}">
+                                                         {% if user.is_superuser %} {% if submitter_userprofile_url %}<strong><a data-toggle="tooltip" href='{{submitter_userprofile_url}}' title='{% trans "Edit " %}{{ ticket.submitter_email }}{% trans " user profile" %}'><button type="button" class="btn btn-primary btn-sm"><i class="fas fa-address-book"></i></button></a></strong>{% endif %}
+                            <strong><a data-toggle="tooltip" href ="{% url 'helpdesk:list'%}?q={{ticket.submitter_email}}" title='{% trans "Display tickets filtered for " %}{{ ticket.submitter_email }}{% trans " as a keyword" %}'>
                                 <button type="button" class="btn btn-primary btn-sm"><i class="fas fa-search"></i></button></a></strong>
-                        <strong><a href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}'>
+                        <strong><a data-toggle="tooltip" href='{% url 'helpdesk:email_ignore_add' %}?email={{ ticket.submitter_email }}' title='{% trans "Add email address for the ticket system to ignore." %}'>
                                 <button type="button" class="btn btn-warning btn-sm float-right"><i class="fas fa-eye-slash"></i></button></a></strong>{% endif %}
                         </td>
                     </tr>
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 95b5b031..90d60054 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -1213,13 +1213,10 @@ def edit_ticket(request, ticket_id):
     ticket = get_object_or_404(Ticket, id=ticket_id)
     ticket_perm_check(request, ticket)
 
-    if request.method == 'POST':
-        form = EditTicketForm(request.POST, instance=ticket)
-        if form.is_valid():
-            ticket = form.save()
-            return HttpResponseRedirect(ticket.get_absolute_url())
-    else:
-        form = EditTicketForm(instance=ticket)
+    form = EditTicketForm(request.POST or None, instance=ticket)
+    if form.is_valid():
+        ticket = form.save()
+        return redirect(ticket)
 
     return render(request, 'helpdesk/edit_ticket.html', {'form': form, 'ticket': ticket})