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https://github.com/django-helpdesk/django-helpdesk.git
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Add proper database migrations support using South. Updated documentation to match. Closes GH-50.
This commit is contained in:
Ross Poulton
parent
090685b6d9
commit
ebc4b7d24c
32
README.rst
32
README.rst
@ -24,7 +24,8 @@ Dependencies (pre-flight checklist)
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1. Python 2.4+
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2. Django (1.2 or newer)
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3. An existing WORKING Django project with database etc. If you
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3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
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4. An existing WORKING Django project with database etc. If you
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cannot log into the Admin, you won't get this product working.
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**NOTE REGARDING SQLITE AND SEARCHING:**
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@ -40,26 +41,27 @@ to alert you to this shortcoming. There is no way around it, sorry.
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Upgrading from previous versions
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================================
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If you are upgrading from a previous version of django-helpdesk, you should
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read the UPGRADING file to learn what changes you will need to make to get
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the current version of django-helpdesk working.
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We highly recommend that you use South (available
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from http://south.aeracode.org/) to assist with management of database schema
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changes.
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1. Find out your current version of django-helpdesk. In the 'helpdesk' folder,
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use the 'svn' command to find the current revision::
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If you are upgrading from a previous version that did NOT use South for
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migrations (i.e. prior to April 2011) then you will need to 'fake' the first
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migration::
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svn info .
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python manage.py migrate helpdesk 0001 --fake
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Look for the 'Revision' line, eg::
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If you are upgrading from a previous version of django-helpdesk that DID use
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South, simply download an up to date version of the code base (eg by using
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`git pull`) then migrate the database::
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Revision: 92
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python manage.py migrate helpdesk --db-dry-run # DB untouched
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python manage.py migrate helpdesk
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2. Read through the UPGRADE file, looking for any changse made _after_ that
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revision. Apply the commands provided in order from oldest to most recent.
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Lastly, restart your web server software (eg Apache) or FastCGI instance, to
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ensure the latest changes are in use.
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3. Restart your web server software (eg Apache) or FastCGI instance, to ensure
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the latest changes are in use.
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4. Continue to the 'Initial Configuration' area, if needed.
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You can continue to the 'Initial Configuration' area, if needed.
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Installation
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============
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41
UPGRADE
41
UPGRADE
@ -1,41 +0,0 @@
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2009 Jutda. All Rights Reserved. See LICENSE for details.
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This file contains basic upgrade instructions, generally to do with database
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schema changes. To use it, determine what SVN checkout you're using, then run
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all commands listed _after_ that checkout.
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#########################
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0. Table of Contents
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#########################
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1. 2009-01-23 (Changes added after SVN r99)
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2. 2010-03-12 Addition of locale to emailtemplate
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#########################
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1. 2009-01-23 (Changes added after SVN r99)
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#########################
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A new flag was added to the 'IgnoreEmail' model to allow emails from ignored
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addresses to be either kept in the mailbox (for manual checking) or deleted.
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A new column called 'keep_in_mailbox' (type boolean, not required) is to be
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added to the 'helpdesk_ignoreemail' table. The 'UPDATE' command will set all
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ignore list entries to 'Keep mail from ignored address', which is the previous
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behaviour.
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ALTER TABLE helpdesk_ignoreemail ADD "keep_in_mailbox" boolean;
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UPDATE helpdesk_ignoreemail SET keep_in_mailbox='t';
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#########################
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2. 2010-03-12 Addition of locale to emailtemplate
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#########################
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A new field was added to the EmailTemplate entity to allow us to have templates
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for multiple languages.
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To migrate your database, execute commands similar to the following:
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ALTER TABLE helpdesk_emailtemplate ADD "locale" varchar(10);
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UPDATE helpdesk_emailtemplate SET locale="en";
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@ -29,3 +29,14 @@ Wherever possible please break git commits up into small chunks that are specifi
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Commit messages should also explain *what*, precisely, has been changed.
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If you have any questions, please contact the project co-ordinator, Ross Poulton, at ross@rossp.org.
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Database schema changes
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-----------------------
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As well as making your normal code changes to ``models.py``, please generate a South migration file and commit it with your code. You will want to use a command similar to the following::
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./manage.py migrate helpdesk --auto [migration_name]
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Make sure that ``migration_name`` is a sensible single-string explanation of what this migration does, such as *add_priority_options* or *add_basket_table*
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This will add a file to the ``migrations/`` folder, which must be committed to git with your other code changes.
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@ -54,7 +54,8 @@ Dependencies
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1. Python 2.4+
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2. Django (1.2 or newer)
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3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
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3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
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4. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
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Translation
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-----------
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@ -38,6 +38,7 @@ Adding To Your Django Project
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'django.contrib.sites',
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.markup', # Required for text display
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'south', # Highly recommended to make database migrations simpler.
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'helpdesk', # This is new!
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)
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@ -55,6 +56,14 @@ Adding To Your Django Project
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./manage.py syncdb
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If you're wise enough to use South, the first migration will need to be a fake::
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./manage.py migrate helpdesk 0001 --fake
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After the initial migration, all others are done in the usual way::
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./manage.py migrate helpdesk
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4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink::
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ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
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@ -6,7 +6,7 @@ The following settings can be changed in your ``settings.py`` file to help chang
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HELPDESK_DEFAULT_SETTINGS
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-------------------------
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django-helpdesk has a built in ``UserSettings`` entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
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django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
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If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
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@ -384,4 +384,3 @@
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}
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}
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]
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]
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490
helpdesk/migrations/0001_initial.py
Normal file
490
helpdesk/migrations/0001_initial.py
Normal file
@ -0,0 +1,490 @@
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# encoding: utf-8
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import datetime
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from south.db import db
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from south.v2 import SchemaMigration
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from django.db import models
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class Migration(SchemaMigration):
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def forwards(self, orm):
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# Adding model 'Queue'
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db.create_table('helpdesk_queue', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
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('email_address', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
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('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
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('allow_public_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('allow_email_submission', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('escalate_days', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('new_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('updated_ticket_cc', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_type', self.gf('django.db.models.fields.CharField')(max_length=5, null=True, blank=True)),
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('email_box_host', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_port', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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('email_box_ssl', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('email_box_user', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_pass', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('email_box_imap_folder', self.gf('django.db.models.fields.CharField')(max_length=100, null=True, blank=True)),
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('email_box_interval', self.gf('django.db.models.fields.IntegerField')(default='5', null=True, blank=True)),
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('email_box_last_check', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['Queue'])
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# Adding model 'Ticket'
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db.create_table('helpdesk_ticket', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=200)),
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('queue', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Queue'])),
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('created', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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('modified', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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('submitter_email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
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('assigned_to', self.gf('django.db.models.fields.related.ForeignKey')(related_name='assigned_to', blank=True, null=True, to=orm['auth.User'])),
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('status', self.gf('django.db.models.fields.IntegerField')(default=1)),
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('on_hold', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('description', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('resolution', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('priority', self.gf('django.db.models.fields.IntegerField')(default=3, blank=3)),
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('last_escalation', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['Ticket'])
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# Adding model 'FollowUp'
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db.create_table('helpdesk_followup', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
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('date', self.gf('django.db.models.fields.DateTimeField')(default=datetime.datetime(2011, 4, 27, 15, 17, 4, 272904))),
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('title', self.gf('django.db.models.fields.CharField')(max_length=200, null=True, blank=True)),
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('comment', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('public', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
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('new_status', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['FollowUp'])
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# Adding model 'TicketChange'
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db.create_table('helpdesk_ticketchange', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
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('field', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('old_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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('new_value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['TicketChange'])
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# Adding model 'Attachment'
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db.create_table('helpdesk_attachment', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('followup', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.FollowUp'])),
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('file', self.gf('django.db.models.fields.files.FileField')(max_length=100)),
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('filename', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('mime_type', self.gf('django.db.models.fields.CharField')(max_length=30)),
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('size', self.gf('django.db.models.fields.IntegerField')()),
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))
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db.send_create_signal('helpdesk', ['Attachment'])
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# Adding model 'PreSetReply'
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db.create_table('helpdesk_presetreply', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('body', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['PreSetReply'])
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# Adding M2M table for field queues on 'PreSetReply'
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db.create_table('helpdesk_presetreply_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('presetreply', models.ForeignKey(orm['helpdesk.presetreply'], null=False)),
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('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
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))
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db.create_unique('helpdesk_presetreply_queues', ['presetreply_id', 'queue_id'])
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# Adding model 'EscalationExclusion'
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db.create_table('helpdesk_escalationexclusion', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('date', self.gf('django.db.models.fields.DateField')()),
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))
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db.send_create_signal('helpdesk', ['EscalationExclusion'])
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# Adding M2M table for field queues on 'EscalationExclusion'
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db.create_table('helpdesk_escalationexclusion_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('escalationexclusion', models.ForeignKey(orm['helpdesk.escalationexclusion'], null=False)),
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('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
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))
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db.create_unique('helpdesk_escalationexclusion_queues', ['escalationexclusion_id', 'queue_id'])
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# Adding model 'EmailTemplate'
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db.create_table('helpdesk_emailtemplate', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('template_name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('subject', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('heading', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('plain_text', self.gf('django.db.models.fields.TextField')()),
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('html', self.gf('django.db.models.fields.TextField')()),
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('locale', self.gf('django.db.models.fields.CharField')(max_length=10, null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['EmailTemplate'])
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# Adding model 'KBCategory'
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db.create_table('helpdesk_kbcategory', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('slug', self.gf('django.db.models.fields.SlugField')(max_length=50, db_index=True)),
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('description', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['KBCategory'])
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# Adding model 'KBItem'
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db.create_table('helpdesk_kbitem', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('category', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.KBCategory'])),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('question', self.gf('django.db.models.fields.TextField')()),
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('answer', self.gf('django.db.models.fields.TextField')()),
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('votes', self.gf('django.db.models.fields.IntegerField')(default=0)),
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('recommendations', self.gf('django.db.models.fields.IntegerField')(default=0)),
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('last_updated', self.gf('django.db.models.fields.DateTimeField')(blank=True)),
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))
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db.send_create_signal('helpdesk', ['KBItem'])
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# Adding model 'SavedSearch'
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db.create_table('helpdesk_savedsearch', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'])),
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('title', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('shared', self.gf('django.db.models.fields.BooleanField')(default=False)),
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('query', self.gf('django.db.models.fields.TextField')()),
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))
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db.send_create_signal('helpdesk', ['SavedSearch'])
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# Adding model 'UserSettings'
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db.create_table('helpdesk_usersettings', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('user', self.gf('django.db.models.fields.related.OneToOneField')(to=orm['auth.User'], unique=True)),
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('settings_pickled', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
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))
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db.send_create_signal('helpdesk', ['UserSettings'])
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# Adding model 'IgnoreEmail'
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db.create_table('helpdesk_ignoreemail', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('name', self.gf('django.db.models.fields.CharField')(max_length=100)),
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('date', self.gf('django.db.models.fields.DateField')(blank=True)),
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('email_address', self.gf('django.db.models.fields.CharField')(max_length=150)),
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('keep_in_mailbox', self.gf('django.db.models.fields.BooleanField')(default=False)),
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))
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db.send_create_signal('helpdesk', ['IgnoreEmail'])
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# Adding M2M table for field queues on 'IgnoreEmail'
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db.create_table('helpdesk_ignoreemail_queues', (
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('id', models.AutoField(verbose_name='ID', primary_key=True, auto_created=True)),
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('ignoreemail', models.ForeignKey(orm['helpdesk.ignoreemail'], null=False)),
|
||||
('queue', models.ForeignKey(orm['helpdesk.queue'], null=False))
|
||||
))
|
||||
db.create_unique('helpdesk_ignoreemail_queues', ['ignoreemail_id', 'queue_id'])
|
||||
|
||||
# Adding model 'TicketCC'
|
||||
db.create_table('helpdesk_ticketcc', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||||
('user', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['auth.User'], null=True, blank=True)),
|
||||
('email', self.gf('django.db.models.fields.EmailField')(max_length=75, null=True, blank=True)),
|
||||
('can_view', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('can_update', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['TicketCC'])
|
||||
|
||||
# Adding model 'CustomField'
|
||||
db.create_table('helpdesk_customfield', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('name', self.gf('django.db.models.fields.SlugField')(max_length=50, unique=True, db_index=True)),
|
||||
('label', self.gf('django.db.models.fields.CharField')(max_length='30')),
|
||||
('help_text', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('data_type', self.gf('django.db.models.fields.CharField')(max_length=100)),
|
||||
('max_length', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('decimal_places', self.gf('django.db.models.fields.IntegerField')(null=True, blank=True)),
|
||||
('list_values', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
('required', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
('staff_only', self.gf('django.db.models.fields.BooleanField')(default=False)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['CustomField'])
|
||||
|
||||
# Adding model 'TicketCustomFieldValue'
|
||||
db.create_table('helpdesk_ticketcustomfieldvalue', (
|
||||
('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
|
||||
('ticket', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.Ticket'])),
|
||||
('field', self.gf('django.db.models.fields.related.ForeignKey')(to=orm['helpdesk.CustomField'])),
|
||||
('value', self.gf('django.db.models.fields.TextField')(null=True, blank=True)),
|
||||
))
|
||||
db.send_create_signal('helpdesk', ['TicketCustomFieldValue'])
|
||||
|
||||
# Adding unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||||
db.create_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||||
|
||||
|
||||
def backwards(self, orm):
|
||||
|
||||
# Removing unique constraint on 'TicketCustomFieldValue', fields ['ticket', 'field']
|
||||
db.delete_unique('helpdesk_ticketcustomfieldvalue', ['ticket_id', 'field_id'])
|
||||
|
||||
# Deleting model 'Queue'
|
||||
db.delete_table('helpdesk_queue')
|
||||
|
||||
# Deleting model 'Ticket'
|
||||
db.delete_table('helpdesk_ticket')
|
||||
|
||||
# Deleting model 'FollowUp'
|
||||
db.delete_table('helpdesk_followup')
|
||||
|
||||
# Deleting model 'TicketChange'
|
||||
db.delete_table('helpdesk_ticketchange')
|
||||
|
||||
# Deleting model 'Attachment'
|
||||
db.delete_table('helpdesk_attachment')
|
||||
|
||||
# Deleting model 'PreSetReply'
|
||||
db.delete_table('helpdesk_presetreply')
|
||||
|
||||
# Removing M2M table for field queues on 'PreSetReply'
|
||||
db.delete_table('helpdesk_presetreply_queues')
|
||||
|
||||
# Deleting model 'EscalationExclusion'
|
||||
db.delete_table('helpdesk_escalationexclusion')
|
||||
|
||||
# Removing M2M table for field queues on 'EscalationExclusion'
|
||||
db.delete_table('helpdesk_escalationexclusion_queues')
|
||||
|
||||
# Deleting model 'EmailTemplate'
|
||||
db.delete_table('helpdesk_emailtemplate')
|
||||
|
||||
# Deleting model 'KBCategory'
|
||||
db.delete_table('helpdesk_kbcategory')
|
||||
|
||||
# Deleting model 'KBItem'
|
||||
db.delete_table('helpdesk_kbitem')
|
||||
|
||||
# Deleting model 'SavedSearch'
|
||||
db.delete_table('helpdesk_savedsearch')
|
||||
|
||||
# Deleting model 'UserSettings'
|
||||
db.delete_table('helpdesk_usersettings')
|
||||
|
||||
# Deleting model 'IgnoreEmail'
|
||||
db.delete_table('helpdesk_ignoreemail')
|
||||
|
||||
# Removing M2M table for field queues on 'IgnoreEmail'
|
||||
db.delete_table('helpdesk_ignoreemail_queues')
|
||||
|
||||
# Deleting model 'TicketCC'
|
||||
db.delete_table('helpdesk_ticketcc')
|
||||
|
||||
# Deleting model 'CustomField'
|
||||
db.delete_table('helpdesk_customfield')
|
||||
|
||||
# Deleting model 'TicketCustomFieldValue'
|
||||
db.delete_table('helpdesk_ticketcustomfieldvalue')
|
||||
|
||||
|
||||
models = {
|
||||
'auth.group': {
|
||||
'Meta': {'object_name': 'Group'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
|
||||
'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
|
||||
},
|
||||
'auth.permission': {
|
||||
'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
|
||||
'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
|
||||
},
|
||||
'auth.user': {
|
||||
'Meta': {'object_name': 'User'},
|
||||
'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
|
||||
'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
|
||||
'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
|
||||
'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
|
||||
'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
|
||||
'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
|
||||
'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
|
||||
},
|
||||
'contenttypes.contenttype': {
|
||||
'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
|
||||
'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.attachment': {
|
||||
'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
|
||||
'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
|
||||
'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
|
||||
'size': ('django.db.models.fields.IntegerField', [], {})
|
||||
},
|
||||
'helpdesk.customfield': {
|
||||
'Meta': {'object_name': 'CustomField'},
|
||||
'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
|
||||
'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
|
||||
'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
|
||||
},
|
||||
'helpdesk.emailtemplate': {
|
||||
'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
|
||||
'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'html': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'plain_text': ('django.db.models.fields.TextField', [], {}),
|
||||
'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.escalationexclusion': {
|
||||
'Meta': {'object_name': 'EscalationExclusion'},
|
||||
'date': ('django.db.models.fields.DateField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.followup': {
|
||||
'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
|
||||
'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 4, 27, 15, 17, 4, 272904)'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ignoreemail': {
|
||||
'Meta': {'object_name': 'IgnoreEmail'},
|
||||
'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
|
||||
'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.kbcategory': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
|
||||
'description': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
|
||||
},
|
||||
'helpdesk.kbitem': {
|
||||
'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
|
||||
'answer': ('django.db.models.fields.TextField', [], {}),
|
||||
'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'question': ('django.db.models.fields.TextField', [], {}),
|
||||
'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
|
||||
},
|
||||
'helpdesk.presetreply': {
|
||||
'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
|
||||
'body': ('django.db.models.fields.TextField', [], {}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.queue': {
|
||||
'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
|
||||
'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
|
||||
'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
|
||||
'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
|
||||
'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.savedsearch': {
|
||||
'Meta': {'object_name': 'SavedSearch'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'query': ('django.db.models.fields.TextField', [], {}),
|
||||
'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
|
||||
},
|
||||
'helpdesk.ticket': {
|
||||
'Meta': {'object_name': 'Ticket'},
|
||||
'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
|
||||
'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
|
||||
'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
|
||||
'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
|
||||
'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
|
||||
'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
|
||||
},
|
||||
'helpdesk.ticketcc': {
|
||||
'Meta': {'object_name': 'TicketCC'},
|
||||
'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
|
||||
'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ticketchange': {
|
||||
'Meta': {'object_name': 'TicketChange'},
|
||||
'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
|
||||
'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.ticketcustomfieldvalue': {
|
||||
'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
|
||||
'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
|
||||
'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
|
||||
},
|
||||
'helpdesk.usersettings': {
|
||||
'Meta': {'object_name': 'UserSettings'},
|
||||
'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
|
||||
'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
|
||||
'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
|
||||
}
|
||||
}
|
||||
|
||||
complete_apps = ['helpdesk']
|
||||
0
helpdesk/migrations/__init__.py
Normal file
0
helpdesk/migrations/__init__.py
Normal file
Loading…
Reference in New Issue
Block a user