diff --git a/helpdesk/management/commands/escalate_tickets.py b/helpdesk/management/commands/escalate_tickets.py index bfeba548..cc9e5458 100644 --- a/helpdesk/management/commands/escalate_tickets.py +++ b/helpdesk/management/commands/escalate_tickets.py @@ -33,9 +33,17 @@ class Command(BaseCommand): default=False, help='Display escalated tickets' ) + parser.add_argument( + '-n', + '--notify-only', + action='store_true', + default=False, + help='Send email reminder but dont escalate tickets' + ) def handle(self, *args, **options): verbose = options['escalate_verbosely'] + notify_only = options['notify_only'] queue_slugs = options['queues'] # Only include queues with escalation configured @@ -87,14 +95,15 @@ class Command(BaseCommand): if verbose: self.stdout.write(f" - Esclating {ticket.ticket} from {ticket.priority + 1}>{ticket.priority}") - followup = ticket.followup_set.create( - title=_('Ticket Escalated'), - public=True, - comment=_('Ticket escalated after %(nb)s days') % {'nb': queue.escalate_days}, - ) + if not notify_only: + followup = ticket.followup_set.create( + title=_('Ticket Escalated'), + public=True, + comment=_('Ticket escalated after %(nb)s days') % {'nb': queue.escalate_days}, + ) - followup.ticketchange_set.create( - field=_('Priority'), - old_value=ticket.priority + 1, - new_value=ticket.priority, - ) + followup.ticketchange_set.create( + field=_('Priority'), + old_value=ticket.priority + 1, + new_value=ticket.priority, + )