From f43e0474a7d35bc59d64c06ed140d7ad4821bdbf Mon Sep 17 00:00:00 2001
From: DavidVadnais <dvadnais@protonmail.com>
Date: Mon, 3 Feb 2025 20:59:39 +0000
Subject: [PATCH] Issue #1235 - Escalation only notify users

---
 .../management/commands/escalate_tickets.py   | 29 ++++++++++++-------
 1 file changed, 19 insertions(+), 10 deletions(-)

diff --git a/helpdesk/management/commands/escalate_tickets.py b/helpdesk/management/commands/escalate_tickets.py
index bfeba548..cc9e5458 100644
--- a/helpdesk/management/commands/escalate_tickets.py
+++ b/helpdesk/management/commands/escalate_tickets.py
@@ -33,9 +33,17 @@ class Command(BaseCommand):
             default=False,
             help='Display escalated tickets'
         )
+        parser.add_argument(
+            '-n',
+            '--notify-only',
+            action='store_true',
+            default=False,
+            help='Send email reminder but dont escalate tickets'
+        )
 
     def handle(self, *args, **options):
         verbose = options['escalate_verbosely']
+        notify_only = options['notify_only']
 
         queue_slugs = options['queues']
         # Only include queues with escalation configured
@@ -87,14 +95,15 @@ class Command(BaseCommand):
                 if verbose:
                     self.stdout.write(f"  - Esclating {ticket.ticket} from {ticket.priority + 1}>{ticket.priority}")
 
-                followup = ticket.followup_set.create(
-                    title=_('Ticket Escalated'),
-                    public=True,
-                    comment=_('Ticket escalated after %(nb)s days') % {'nb': queue.escalate_days},
-                )
+                if not notify_only:
+                    followup = ticket.followup_set.create(
+                        title=_('Ticket Escalated'),
+                        public=True,
+                        comment=_('Ticket escalated after %(nb)s days') % {'nb': queue.escalate_days},
+                    )
 
-                followup.ticketchange_set.create(
-                    field=_('Priority'),
-                    old_value=ticket.priority + 1,
-                    new_value=ticket.priority,
-                )
+                    followup.ticketchange_set.create(
+                        field=_('Priority'),
+                        old_value=ticket.priority + 1,
+                        new_value=ticket.priority,
+                    )