Added optional serverside processing on datatables that lists all tickets - True by default

helpdesk/serializers.py

@@ -0,0 +1,48 @@
+from rest_framework import serializers
+
+from .models import Ticket
+
+from django.contrib.humanize.templatetags import humanize
+
+"""
+A serializer for the Ticket model, returns data in the format as required by
+datatables for ticket_list.html. Called from staff.datatables_ticket_list.
+
+"""
+
+class TicketSerializer(serializers.ModelSerializer):
+    ticket = serializers.SerializerMethodField()
+    assigned_to = serializers.SerializerMethodField()
+    created = serializers.SerializerMethodField()
+    due_date = serializers.SerializerMethodField()
+    status = serializers.SerializerMethodField()
+    row_class = serializers.SerializerMethodField()
+
+    class Meta:
+        model = Ticket
+        # fields = '__all__'
+        fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status', 'created', 'due_date', 'assigned_to', 'row_class')
+
+    def get_ticket(self, obj):
+        return (str(obj.id)+" "+obj.ticket)
+
+    def get_status(self, obj):
+        return (obj.get_status)
+
+    def get_created(self, obj):
+        return (humanize.naturaltime(obj.created))
+
+    def get_due_date(self, obj):
+        return (humanize.naturaltime(obj.due_date))
+
+    def get_assigned_to(self, obj):
+        if obj.assigned_to:
+            if obj.assigned_to.first_name:
+                return (obj.assigned_to.first_name)
+            else:
+                return (obj.assigned_to.email)
+        else:
+            return ("None")
+
+    def get_row_class(self, obj):
+        return (obj.get_priority_css_class)