diff --git a/helpdesk/templates/helpdesk/kb_category_base.html b/helpdesk/templates/helpdesk/kb_category_base.html
index 0384388a..e1ce3d2f 100644
--- a/helpdesk/templates/helpdesk/kb_category_base.html
+++ b/helpdesk/templates/helpdesk/kb_category_base.html
@@ -36,7 +36,11 @@
 
                 {% endif %}
                 <a href='{% if iframe %}{% url 'helpdesk:submit_iframe' %}{% else %}{% url 'helpdesk:submit' %}{%endif%}?{% if category.queue %}queue={{category.queue.pk}}&_readonly_fields_=queue&{%endif%}kbitem={{item.id}}&{{query_param_string}}' class="col-sm">
+                    {% if iframe %}
+                    <div class="btn btn-success btn-circle btn-xl float-right"><i  class="fa fa-envelope fa-lg"></i> {% trans 'Contact a human' %}</div>
+                    {% else %}
                     <div class="btn btn-success btn-circle btn-xl float-right"><i  class="fa fa-plus-circle fa-lg"></i> {% trans 'Create New Ticket' %}{% trans " Queue: " %}{{item}}</div>
+                    {% endif %}
                 </a>
             </div>
             <div>
@@ -55,9 +59,13 @@
 {% block footer %}
 {% endblock %}
 {% if category.queue %}
-<a href='{% if iframe %}{% url 'helpdesk:submit_iframe' %}{% else %}{% url 'helpdesk:submit' %}{%endif%}?queue={{category.queue.pk}};_readonly_fields_=queue;{{query_param_string}}'>
+<a href='{% if iframe %}{% url 'helpdesk:submit_iframe' %}{% else %}{% url 'helpdesk:submit' %}{%endif%}?queue={{category.queue.pk}}&_readonly_fields_=queue&{{query_param_string}}'>
     {% block submit_button %}
+    {% if iframe %}
+    <div class="btn btn-danger btn-circle btn-xl float-right"><i class="fa fa-envelope fa-lg"></i> {% trans 'Contact a human' %}</div>
+    {% else %}
     <div class="btn btn-danger btn-circle btn-xl float-right"><i class="fa fa-plus-circle fa-lg"></i> {% trans 'Create New Ticket' %}{% if category.queue %}{% trans " Queue: " %}{{category.queue}}{% endif %}</div>
+    {% endif %}
     {% endblock %}
 </a>
 {% endif %}