* Allow priority selection on submission

* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list

forms.py

@@ -48,6 +48,11 @@ class TicketForm(forms.Form):
     assigned_to = forms.ChoiceField(choices=(), required=False,
                            label=u'Case owner')
 
+    priority = forms.ChoiceField(choices=Ticket.PRIORITY_CHOICES,
+                            required=False,
+                            initial='3',
+                            label=u'Priority')
+    
     def save(self, user):
         """
         Writes and returns a Ticket() object
@@ -60,6 +65,7 @@ class TicketForm(forms.Form):
                     status = Ticket.OPEN_STATUS,
                     queue = q,
                     description = self.cleaned_data['body'],
+                    priority = self.cleaned_data['priority'],
                   )
         if self.cleaned_data['assigned_to']:
             try:

htdocs/helpdesk.css

@@ -141,3 +141,28 @@ a.ticket_link_status {
     color: #369;
     font: 12pt Garamond;
 }
+
+.priority1 {
+    background-color: #fcc;
+}
+
+.priority2 {
+    background-color: #FFE5CE;
+}
+
+.priority3 {
+    background-color: #CEE0FF;
+}
+
+.priority4 {
+    background-color: #CEF5FF;
+}
+
+.prority5 {
+    background-color: #CEE0FF;
+}
+
+.priority1, .priority2, .priority3, .priority4, .priority5 {
+    color: #6C79A0;
+    border-bottom: solid #d5e7fd 1px;
+}

templates/helpdesk/create_ticket.html

@@ -31,6 +31,11 @@
         <dd>{{ form.assigned_to }}</dd>
         {% if form.assigned_to.errors %}
         <dd class='error'>{{ form.assigned_to.errors }}</dd>{% endif %}
+
+        <dt><label for='id_priority'>{{ form.priority.label }}</label></dt>
+        <dd>{{ form.priority }}</dd>
+        {% if form.priority.errors %}
+        <dd class='error'>{{ form.priority.errors }}</dd>{% endif %}
     </dl>
     
     <div class='buttons'>

templates/helpdesk/dashboard.html

@@ -19,11 +19,12 @@ $(document).ready(function() {
 </table>
 
 <table width='100%'>
-<tr class='row_tablehead'><td colspan='5'>Your Tickets</td></tr>
+<tr class='row_tablehead'><td colspan='6'>Your Tickets</td></tr>
-<tr class='row_columnheads'><th>#</th><th>Title</th><th>Queue</th><th>Status</th><th>Last Update</th></tr>
+<tr class='row_columnheads'><th>#</th><th>Pr</th><th>Title</th><th>Queue</th><th>Status</th><th>Last Update</th></tr>
 {% for ticket in user_tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
-<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<th class='priority{{ ticket.priority }}'><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<td class='priority{{ ticket.priority }}'>{{ ticket.priority }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status_display }}</td>
@@ -33,11 +34,12 @@ $(document).ready(function() {
 </table>
 
 <table width='100%'>
-<tr class='row_tablehead'><td colspan='5'>Unassigned Tickets</td></tr>
+<tr class='row_tablehead'><td colspan='6'>Unassigned Tickets</td></tr>
-<tr class='row_columnheads'><th>#</th><th>Title</th><th>Queue</th><th>Created</th><th>&nbsp;</th></tr>
+<tr class='row_columnheads'><th>#</th><th>Pr</th><th>Title</th><th>Queue</th><th>Created</th><th>&nbsp;</th></tr>
 {% for ticket in unassigned_tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
-<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<th class='priority{{ ticket.priority }}'><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<td class='priority{{ ticket.priority }}'>{{ ticket.priority }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|timesince }} ago</span></td>

templates/helpdesk/ticket_list.html

@@ -15,6 +15,7 @@ $(document).ready(function() {
     <option value='title'{% ifequal sort "title"%} selected='selected'{% endifequal %}>Title</option>
     <option value='queue'{% ifequal sort "queue"%} selected='selected'{% endifequal %}>Queue</option>
     <option value='status'{% ifequal sort "status"%} selected='selected'{% endifequal %}>Status</option>
+    <option value='priority'{% ifequal sort "priority"%} selected='selected'{% endifequal %}>Priority</option>
     <option value='assigned_to'{% ifequal sort "assigned_to"%} selected='selected'{% endifequal %}>Owner</option>
 </select>
 
@@ -30,11 +31,12 @@ $(document).ready(function() {
 </form>
 
 <table width='100%'>
-<tr class='row_tablehead'><td colspan='6'>Tickets</td></tr>
+<tr class='row_tablehead'><td colspan='7'>Tickets</td></tr>
-<tr class='row_columnheads'><th>#</th><th>Title</th><th>Queue</th><th>Status</th><th>Created</th><th>Owner</th></tr>
+<tr class='row_columnheads'><th>#</th><th>Pr</th><th>Title</th><th>Queue</th><th>Status</th><th>Created</th><th>Owner</th></tr>
 {% if tickets %}{% for ticket in tickets %}
 <tr class='row_{% cycle odd,even %} row_hover'>
-<th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.id }}</a></th>
+<th class='priority{{ ticket.priority }}'><a href='{{ ticket.get_absolute_url }}'>{{ ticket.ticket }}</a></th>
+<td class='priority{{ ticket.priority }}'>{{ ticket.priority }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status_display }}</td>

views.py

@@ -198,7 +198,7 @@ def ticket_list(request):
    
     ### SORTING
     sort = request.GET.get('sort', None)
-    if sort not in ('status', 'assigned_to', 'created', 'title', 'queue'):
+    if sort not in ('status', 'assigned_to', 'created', 'title', 'queue', 'priority'):
         sort = 'created'
     tickets = tickets.order_by(sort)
     context = dict(context, sort=sort)