Submit ticket link should work for non-logged in users

helpdesk/forms.py

@@ -301,21 +301,27 @@ class TicketForm(AbstractTicketForm):
         help_text=_('This e-mail address will receive copies of all public '
                     'updates to this ticket.'),
     )
-
     assigned_to = forms.ChoiceField(
-        widget=forms.Select(attrs={'class': 'form-control'}),
+        widget=forms.Select(attrs={'class': 'form-control'}) if not helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO else forms.HiddenInput(),
-        choices=(),
         required=False,
         label=_('Case owner'),
         help_text=_('If you select an owner other than yourself, they\'ll be '
                     'e-mailed details of this ticket immediately.'),
+
+        choices=()
     )
 
     def __init__(self, *args, **kwargs):
         """
         Add any custom fields that are defined to the form.
         """
-        super(TicketForm, self).__init__(*args, **kwargs)
+        super().__init__(*args, **kwargs)
+        self.fields['queue'].choices = [('', '--------')] + [(q.id, q.title) for q in Queue.objects.all()]
+        if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
+            assignable_users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
+        else:
+            assignable_users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
+        self.fields['assigned_to'].choices = [('', '--------')] + [(u.id, u.get_username()) for u in assignable_users]
         self._add_form_custom_fields()
 
     def save(self, user=None):
@@ -375,8 +381,8 @@ class PublicTicketForm(AbstractTicketForm):
             self.fields['priority'].widget = forms.HiddenInput()
         if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
             self.fields['due_date'].widget = forms.HiddenInput()
-
+        self.fields['queue'].choices = [('', '--------')] + [
-        self._add_form_custom_fields(False)
+            (q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
 
     def save(self):
         """

helpdesk/templates/helpdesk/public_create_ticket.html

@@ -0,0 +1,47 @@
+{% extends "helpdesk/public_base.html" %}
+{% load i18n bootstrap %}
+
+{% block helpdesk_body %}
+
+{% if helpdesk_settings.HELPDESK_SUBMIT_A_TICKET_PUBLIC %}
+<div class="col-xs-6">
+<div class="panel panel-default">
+
+<div class="panel-body">
+    <h2 name='submit'>{% trans "Submit a Ticket" %}</h2>
+<p>{% trans "Please provide as descriptive a title and description as possible." %}</p>
+
+<form role="form" method='post' action='./#submit' enctype='multipart/form-data'>
+<fieldset>
+        {{ form|bootstrap }}
+        {% comment %}
+        {% for field in form %}
+
+            {% if field.is_hidden %}
+                {{ field }}
+            {% else %}
+
+
+            <div class="form-group {% if field.errors %}has-error{% endif %}">
+                <label class="control-label" for='id_{{ field.name }}'>{{ field.label }}</label>{% if not field.field.required %} <span class='form_optional'>{% trans "(Optional)" %}</span>{% endif %}</dt>
+                <div class="input-group">{{ field }}</div>
+                {% if field.errors %}<div class="help-block">{{ field.errors }}</div>{% endif %}
+                {% if field.help_text %}<span class='fhelp-block'>{{ field.help_text }}</span>{% endif %}
+            </div>
+
+        {% endif %}
+
+        {% endfor %}
+        {% endcomment %}
+
+    <div class='buttons form-group'>
+        <input type='submit' class="btn btn-primary" value='{% trans "Submit Ticket" %}' />
+    </div>
+</fieldset>
+
+{% csrf_token %}</form>
+</div>
+</div>
+</div>
+{% endif %}
+{% endblock %}

helpdesk/urls.py

@@ -12,7 +12,7 @@ from django.contrib.auth.decorators import login_required
 from django.contrib.auth import views as auth_views
 from django.views.generic import TemplateView
 
-from helpdesk.decorators import helpdesk_staff_member_required
+from helpdesk.decorators import helpdesk_staff_member_required, protect_view
 from helpdesk import settings as helpdesk_settings
 from helpdesk.views import feeds, staff, public, kb
 
@@ -46,10 +46,6 @@ urlpatterns = [
         staff.mass_update,
         name='mass_update'),
 
-    url(r'^tickets/submit/$',
-        staff.create_ticket,
-        name='submit'),
-
     url(r'^tickets/(?P<ticket_id>[0-9]+)/$',
         staff.view_ticket,
         name='view'),
@@ -149,9 +145,13 @@ urlpatterns = [
 
 urlpatterns += [
     url(r'^$',
-        public.homepage,
+        protect_view(public.Homepage.as_view()),
         name='home'),
 
+    url(r'^tickets/submit/$',
+        public.create_ticket,
+        name='submit'),
+
     url(r'^view/$',
         public.view_ticket,
         name='public_view'),

helpdesk/views/permissions.py

@@ -0,0 +1,8 @@
+from django.contrib.auth.mixins import LoginRequiredMixin, UserPassesTestMixin
+
+from helpdesk.decorators import is_helpdesk_staff
+
+
+class MustBeStaffMixin(LoginRequiredMixin, UserPassesTestMixin):
+    def test_func(self):
+        return is_helpdesk_staff(self.request.user)

helpdesk/views/public.py

@@ -18,16 +18,29 @@ from django.shortcuts import render
 from django.utils.http import urlquote
 from django.utils.translation import ugettext as _
 from django.conf import settings
+from django.views.generic.edit import FormView
 
 from helpdesk import settings as helpdesk_settings
 from helpdesk.decorators import protect_view, is_helpdesk_staff
+import helpdesk.views.staff as staff
 from helpdesk.forms import PublicTicketForm
 from helpdesk.lib import text_is_spam
 from helpdesk.models import Ticket, Queue, UserSettings, KBCategory
 
 
-@protect_view
+def create_ticket(request, *args, **kwargs):
-def homepage(request):
+    if is_helpdesk_staff(request.user):
+        return staff.CreateTicketView.as_view()(request, *args, **kwargs)
+    else:
+        return CreateTicketView.as_view()(request, *args, **kwargs)
+
+
+class CreateTicketView(FormView):
+    template_name = 'helpdesk/public_create_ticket.html'
+    form_class = PublicTicketForm
+
+    def dispatch(self, *args, **kwargs):
+        request = self.request
         if not request.user.is_authenticated and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
             return HttpResponseRedirect(reverse('login'))
 
@@ -41,32 +54,22 @@ def homepage(request):
                     return HttpResponseRedirect(reverse('helpdesk:dashboard'))
             except UserSettings.DoesNotExist:
                 return HttpResponseRedirect(reverse('helpdesk:dashboard'))
+        return super().dispatch(*args, **kwargs)
 
-    if request.method == 'POST':
+    def get_context(self):
-        form = PublicTicketForm(request.POST, request.FILES)
+        knowledgebase_categories = KBCategory.objects.all()
-        form.fields['queue'].choices = [('', '--------')] + [
+        return {
-            (q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
+            'helpdesk_settings': helpdesk_settings,
-        if form.is_valid():
+            'kb_categories': knowledgebase_categories
-            if text_is_spam(form.cleaned_data['body'], request):
+        }
-                # This submission is spam. Let's not save it.
+
-                return render(request, template_name='helpdesk/public_spam.html')
+    def get_initial(self):
-            else:
+        request = self.request
-                ticket = form.save()
+        initial_data = {}
-                try:
-                    return HttpResponseRedirect('%s?ticket=%s&email=%s' % (
-                        reverse('helpdesk:public_view'),
-                        ticket.ticket_for_url,
-                        urlquote(ticket.submitter_email))
-                    )
-                except ValueError:
-                    # if someone enters a non-int string for the ticket
-                    return HttpResponseRedirect(reverse('helpdesk:home'))
-    else:
         try:
             queue = Queue.objects.get(slug=request.GET.get('queue', None))
         except Queue.DoesNotExist:
             queue = None
-        initial_data = {}
 
         # add pre-defined data for public ticket
         if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
@@ -85,18 +88,31 @@ def homepage(request):
 
         if request.user.is_authenticated and request.user.email:
             initial_data['submitter_email'] = request.user.email
+        return initial_data
 
-        form = PublicTicketForm(initial=initial_data)
+    def form_valid(self, form):
-        form.fields['queue'].choices = [('', '--------')] + [
+        request = self.request
-            (q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
+        if text_is_spam(form.cleaned_data['body'], request):
+            # This submission is spam. Let's not save it.
+            return render(request, template_name='helpdesk/public_spam.html')
+        else:
+            ticket = form.save()
+            try:
+                return HttpResponseRedirect('%s?ticket=%s&email=%s' % (
+                    reverse('helpdesk:public_view'),
+                    ticket.ticket_for_url,
+                    urlquote(ticket.submitter_email))
+                )
+            except ValueError:
+                # if someone enters a non-int string for the ticket
+                return HttpResponseRedirect(reverse('helpdesk:home'))
 
-    knowledgebase_categories = KBCategory.objects.all()
+    def get_success_url(self):
+        request = self.request
 
-    return render(request, 'helpdesk/public_homepage.html', {
+
-        'form': form,
+class Homepage(CreateTicketView):
-        'helpdesk_settings': helpdesk_settings,
+    template_name = 'helpdesk/public_homepage.html'
-        'kb_categories': knowledgebase_categories
-    })
 
 
 @protect_view

helpdesk/views/staff.py

@@ -26,6 +26,7 @@ from django.utils.translation import ugettext as _
 from django.utils.html import escape
 from django import forms
 from django.utils import timezone
+from django.views.generic.edit import FormView
 
 from django.utils import six
 
@@ -46,6 +47,7 @@ from helpdesk.models import (
     IgnoreEmail, TicketCC, TicketDependency,
 )
 from helpdesk import settings as helpdesk_settings
+from helpdesk.views.permissions import MustBeStaffMixin
 
 User = get_user_model()
 
@@ -1019,44 +1021,29 @@ def edit_ticket(request, ticket_id):
 edit_ticket = staff_member_required(edit_ticket)
 
 
-@helpdesk_staff_member_required
+class CreateTicketView(MustBeStaffMixin, FormView):
-def create_ticket(request):
+    template_name = 'helpdesk/create_ticket.html'
-    if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
+    form_class = TicketForm
-        assignable_users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
-    else:
-        assignable_users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
 
-    if request.method == 'POST':
+    def get_initial(self):
-        form = TicketForm(request.POST, request.FILES)
-        form.fields['queue'].choices = [('', '--------')] + [
-            (q.id, q.title) for q in Queue.objects.all()]
-        form.fields['assigned_to'].choices = [('', '--------')] + [
-            (u.id, u.get_username()) for u in assignable_users]
-        if form.is_valid():
-            ticket = form.save(user=request.user)
-            if _has_access_to_queue(request.user, ticket.queue):
-                return HttpResponseRedirect(ticket.get_absolute_url())
-            else:
-                return HttpResponseRedirect(reverse('helpdesk:dashboard'))
-    else:
         initial_data = {}
+        request = self.request
         if request.user.usersettings_helpdesk.settings.get('use_email_as_submitter', False) and request.user.email:
             initial_data['submitter_email'] = request.user.email
         if 'queue' in request.GET:
             initial_data['queue'] = request.GET['queue']
+        return initial_data
 
-        form = TicketForm(initial=initial_data)
+    def form_valid(self, form):
-        form.fields['queue'].choices = [('', '--------')] + [
+        self.ticket = form.save()
-            (q.id, q.title) for q in Queue.objects.all()]
+        return super().form_valid(form)
-        form.fields['assigned_to'].choices = [('', '--------')] + [
-            (u.id, u.get_username()) for u in assignable_users]
-        if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
-            form.fields['assigned_to'].widget = forms.HiddenInput()
 
-    return render(request, 'helpdesk/create_ticket.html', {'form': form})
+    def get_success_url(self):
-
+        request = self.request
-
+        if _has_access_to_queue(request.user, self.ticket.queue):
-create_ticket = staff_member_required(create_ticket)
+            return self.ticket.get_absolute_url()
+        else:
+            return reverse('helpdesk:dashboard')
 
 
 @helpdesk_staff_member_required