Sam Splunks
|
0be6282bfe
|
Basic auto time_spent calculation test
|
2024-02-27 14:49:18 +00:00 |
|
Sam Splunks
|
3bfa0cd8c8
|
Documen,ting testing a single file set of tests
|
2024-02-27 09:58:15 +00:00 |
|
Christopher Broderick
|
ed321159fe
|
Merge pull request #1159 from samsplunks/main
Time tracking features
|
2024-02-27 03:18:24 +00:00 |
|
Sam Splunks
|
6724e29e28
|
Fixed holidays exclusion format in documentation
|
2024-02-21 15:36:21 +01:00 |
|
Sam Splunks
|
7a7a39d567
|
Extracting previous ticket status from latest follow-up with new_status set
|
2024-02-15 16:16:24 +00:00 |
|
Sam Splunks
|
5482d7b6df
|
Adding year to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS dates
|
2024-02-15 15:42:29 +00:00 |
|
Sam Splunks
|
ae7c8c7aea
|
Raise ImproperlyConfigured if HELPDESK_FOLLOWUP_TIME_SPENT_OPENING_HOURS is out of (0, 23.9999) boundary values
|
2024-02-15 15:24:55 +00:00 |
|
Sam Splunks
|
02e333cf52
|
Precise selection of previous status
|
2024-02-15 09:55:57 +00:00 |
|
Sam Splunks
|
ae89d182a9
|
Removed duplicate format_time_spent function definition
|
2024-02-15 09:30:02 +00:00 |
|
Sam Splunks
|
cec1035c2d
|
Return precisely 86400 seconds for a full day
|
2024-02-15 09:18:36 +00:00 |
|
Sam Splunks
|
99b49e3f39
|
Refactoring earliest and latest follow-up time selection logic, also allows for time_spent recalculation if unset
|
2024-02-15 09:08:25 +00:00 |
|
Sam Splunks
|
b1759520d8
|
Merge exclusion conditions for time_spent calculation
|
2024-02-14 14:52:23 +00:00 |
|
Sam Splunks
|
b3cbfdbe09
|
Added HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES setting
|
2024-02-14 13:36:46 +00:00 |
|
Sam Splunks
|
7e65e3d367
|
Renamed setting to HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
|
2024-02-14 13:23:15 +00:00 |
|
Sam Splunks
|
90666a47ba
|
Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting
|
2024-02-14 13:21:19 +00:00 |
|
Sam Splunks
|
220f6d56a8
|
Adding HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS setting
|
2024-02-14 13:03:58 +00:00 |
|
Sam Splunks
|
eb9d947dd6
|
Update comments
|
2024-02-14 12:33:20 +00:00 |
|
Sam Splunks
|
a671a9e8dc
|
Fixed undefined timedelta error
|
2024-02-14 10:23:31 +00:00 |
|
Sam Splunks
|
c3f6a1caa2
|
Adding second precision for float conversion
|
2024-02-14 10:21:34 +00:00 |
|
Sam Splunks
|
05dfde59cb
|
Include opening hours for follow-up time_spent calculation
|
2024-02-14 10:16:20 +00:00 |
|
Sam Splunks
|
ed6aa132f3
|
timedelta seconds property is limited to 86400
|
2024-02-13 10:31:06 +00:00 |
|
Sam Splunks
|
ab8bd7637d
|
Adding comment header according to documentation header
|
2024-02-13 09:30:21 +00:00 |
|
Sam Splunks
|
cd77ac7a9d
|
Update FollowUp time calculation method
|
2024-02-13 09:27:12 +00:00 |
|
Sam Splunks
|
13e42f1956
|
Document HELPDESK_FOLLOWUP_TIME_SPENT_AUTO setting
|
2024-02-13 09:06:58 +00:00 |
|
Sam Splunks
|
f7e3a2b8aa
|
Automatic absolute time_spent calculation for ticket FollowUp
|
2024-02-13 08:59:48 +00:00 |
|
Christopher Broderick
|
f379bbe80e
|
Merge pull request #1157 from samsplunks/main
Allow new ticket statuses configuration in settings
|
2024-02-07 22:21:39 +00:00 |
|
Sam Splunks
|
bfb58a1ccf
|
Documenting HELPDESK_TICKET_STATUS_CHOICES_FLOW setting
|
2024-02-05 11:54:25 +01:00 |
|
Sam Splunks
|
40ef247844
|
Handle "no label" for status id case (shouldn't happen)
|
2024-02-05 11:39:45 +01:00 |
|
Sam Splunks
|
c7a9a1ab54
|
Removed ticket new status logic from templates
|
2024-02-05 11:34:56 +01:00 |
|
Sam Splunks
|
8b53ef9505
|
Passing ticket status flow logic to Ticket model
|
2024-02-05 10:58:42 +01:00 |
|
Sam Splunks
|
6498126b87
|
Forgot {% endif %} line while pasting code
|
2024-02-02 16:20:08 +01:00 |
|
Sam Splunks
|
302769e59c
|
Merge branch 'main' into main
|
2024-02-02 16:08:33 +01:00 |
|
Sam Splunks
|
827c0b7ed3
|
Update public ticket view with new settings statuses logic
|
2024-02-02 15:40:08 +01:00 |
|
Sam Splunks
|
71047e1fac
|
Allow new settings statuses in "Respond to this ticket" status changes
|
2024-02-02 15:32:12 +01:00 |
|
Sam Splunks
|
ec49ac07bb
|
Update settings.rst with explicit settings for STATUS_CHOICES
|
2024-02-02 12:11:17 +01:00 |
|
Christopher Broderick
|
4e08586e3a
|
Merge pull request #1156 from Ste-KNY/main
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
|
2024-02-01 21:06:31 +00:00 |
|
Sam Splunks
|
2ff266a612
|
Fixed pairing parenthesis
|
2024-02-01 16:28:26 +01:00 |
|
Sam Splunks
|
c9628e3234
|
Documentation text editing
|
2024-02-01 16:23:18 +01:00 |
|
Sam Splunks
|
06dab282b9
|
Documentation for STATUS_CHOICES customization
|
2024-02-01 16:16:39 +01:00 |
|
Sam Splunks
|
3e6e39fc39
|
Fixing missing capitalized Q_OPEN_STATUSES variable
|
2024-02-01 15:43:56 +01:00 |
|
Sam Splunks
|
ab2c2f79a4
|
Allow Tickets status choices customization
|
2024-02-01 15:38:02 +01:00 |
|
Ste-KNY
|
aaafe397c1
|
Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error
|
2024-01-31 14:13:25 +01:00 |
|
Christopher Broderick
|
147151a271
|
Merge pull request #1153 from samsplunks/main
Customization of Ticket PRIORITY_CHOICES in project settings
|
2024-01-24 11:48:07 +00:00 |
|
Sam Splunks
|
d0cb8a8165
|
Update docs/settings.rst with matching priority ids
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
|
2024-01-24 11:41:47 +01:00 |
|
Sam Splunks
|
229a73a8c1
|
Update settings.rst with example for Ticket priority choices
|
2024-01-24 11:14:05 +01:00 |
|
Sam Splunks
|
1bf92a82c4
|
Removed unused gettext import
|
2024-01-24 10:59:51 +01:00 |
|
Sam Splunks
|
7501e7fcd7
|
Update settings documentation for Ticket PRIORITY_CHOICES customization
|
2024-01-24 10:58:41 +01:00 |
|
Sam Splunks
|
3e791d98fa
|
Explicit property naming
|
2024-01-22 14:39:53 +00:00 |
|
Sam Splunks
|
3537ec7447
|
Customization of Ticket PRIORITY_CHOICES in project settings
|
2024-01-22 14:30:44 +00:00 |
|
Christopher Broderick
|
a50065e768
|
Merge pull request #1152 from timthelion/user-tickets-custom-fields
User tickets custom fields
|
2024-01-17 22:38:55 +00:00 |
|