Commit Graph

1532 Commits

Author SHA1 Message Date
Sam Splunks
cd77ac7a9d Update FollowUp time calculation method 2024-02-13 09:27:12 +00:00
Sam Splunks
f7e3a2b8aa Automatic absolute time_spent calculation for ticket FollowUp 2024-02-13 08:59:48 +00:00
Sam Splunks
40ef247844
Handle "no label" for status id case (shouldn't happen) 2024-02-05 11:39:45 +01:00
Sam Splunks
c7a9a1ab54
Removed ticket new status logic from templates 2024-02-05 11:34:56 +01:00
Sam Splunks
8b53ef9505
Passing ticket status flow logic to Ticket model 2024-02-05 10:58:42 +01:00
Sam Splunks
6498126b87
Forgot {% endif %} line while pasting code 2024-02-02 16:20:08 +01:00
Sam Splunks
302769e59c
Merge branch 'main' into main 2024-02-02 16:08:33 +01:00
Sam Splunks
827c0b7ed3
Update public ticket view with new settings statuses logic 2024-02-02 15:40:08 +01:00
Sam Splunks
71047e1fac
Allow new settings statuses in "Respond to this ticket" status changes 2024-02-02 15:32:12 +01:00
Sam Splunks
2ff266a612
Fixed pairing parenthesis 2024-02-01 16:28:26 +01:00
Sam Splunks
3e6e39fc39
Fixing missing capitalized Q_OPEN_STATUSES variable 2024-02-01 15:43:56 +01:00
Sam Splunks
ab2c2f79a4
Allow Tickets status choices customization 2024-02-01 15:38:02 +01:00
Ste-KNY
aaafe397c1 Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error 2024-01-31 14:13:25 +01:00
Sam Splunks
1bf92a82c4
Removed unused gettext import 2024-01-24 10:59:51 +01:00
Sam Splunks
3e791d98fa Explicit property naming 2024-01-22 14:39:53 +00:00
Sam Splunks
3537ec7447 Customization of Ticket PRIORITY_CHOICES in project settings 2024-01-22 14:30:44 +00:00
Timothy Hobbs
c9f742227e Include custom fields in user tickets api endpoint 2024-01-16 22:19:32 +00:00
Timothy Hobbs
b0977a44d0 Remove debug output code from tests 2024-01-04 00:16:47 +00:00
Timothy Hobbs
7aa7f0eca2 Fix custom field sending in new ticket webhook 2023-12-27 19:39:12 +00:00
Timothy Hobbs
7a4210df50 my_tickets.html: Trans tags 2023-12-04 23:42:49 +00:00
Timothy Hobbs
9b17dc3cbd More formatting fixes on ticket view page 2023-12-04 23:38:28 +00:00
Timothy Hobbs
4432802562 Fix css for showing ticket followups 2023-12-04 23:38:28 +00:00
Timothy Hobbs
83994d07d7 Fix updating tickets when opened from my-tickets view 2023-12-04 23:38:28 +00:00
Timothy Hobbs
27f295098c Improve webhook env var handling & docs 2023-12-04 23:37:31 +00:00
Christopher Broderick
c959c24b96
Merge branch 'main' into webhooks-2 2023-12-04 08:42:58 +00:00
Christopher Broderick
9db89e6714
Merge pull request #1145 from timthelion/webhooks-1
API: Actually send out emails when creating followups via the API
2023-12-04 07:57:36 +00:00
Timothy Hobbs
04bbb27b24 Fix mistake in if chaining 2023-12-03 00:34:29 +00:00
Timothy Hobbs
e708281dcd Implement webhooks. Fixes #264 2023-12-02 20:57:21 +00:00
Timothy Hobbs
9526ca9820 Do the full update ticket flow when followups are posted from the API 2023-11-30 11:40:11 +01:00
Timothy Hobbs
2360c2ed53 Add My Tickets view to staff menu as well 2023-11-27 11:18:31 +01:00
Timothy Hobbs
e00e19625a Remove Due Date and Submitter columns from My Tickets view as these are not necessary 2023-11-27 11:14:10 +01:00
Timothy Hobbs
ffb7522e79 Use update_ticket method when placing ticket on hold 2023-11-26 16:40:52 +00:00
Timothy Hobbs
8f71bdac7a Add tests for user_tickets api endpoint 2023-11-26 12:58:53 +00:00
Timothy Hobbs
5d190c30ab re-protect public views 2023-11-23 22:52:45 +01:00
Timothy Hobbs
162a368b9d Remove all mention of obsolute API deactivation switch. The helpdesk frontend
now requires the API
2023-11-23 22:23:13 +01:00
Timothy Hobbs
3d4d58b5fd Fixes #994 2023-11-23 21:58:02 +01:00
Timothy Hobbs
b92c83de39 Implement My Tickets view in public helpdesk
Note: This is a breaking change as it forces pagination on the API endoints.
This should have been done from the start as the API without pagination is
useless when there are large numbers of tickets.
2023-11-23 21:50:44 +01:00
Timothy Hobbs
cec90aafdd Show username in nav header 2023-11-23 20:59:58 +01:00
Timothy Hobbs
4481795c7f search_for_ticket → class based view 2023-11-23 20:52:27 +01:00
Timothy Hobbs
e128cc0d5c view_ticket → class based view 2023-11-23 20:48:50 +01:00
Christopher Broderick
da00cf67b3
Update helpdesk/settings.py
Co-authored-by: Benbb96 <Benbb96@users.noreply.github.com>
2023-11-15 11:31:45 +00:00
Christopher Broderick
6cba903827 Merge remote-tracking branch 'origin/main' into fix_unassigned_kbitems_not_visible_when_teams_not_active 2023-11-15 01:06:07 +00:00
Christopher Broderick
d65b103cc4
Merge pull request #1139 from timthelion/webhooks
Refactor update tickets view
2023-11-15 00:54:32 +00:00
Christopher Broderick
9195e4b738 Unassigned tickets lookup foix when teams is disabled. 2023-11-15 00:42:51 +00:00
Christopher Broderick
9147cb16d5 Changed settings to support simple enable/disable of teams. 2023-11-15 00:41:56 +00:00
Christopher Broderick
9c234494c4 Additional email unit test for alternate multipart without related
multipart.
2023-11-15 00:40:43 +00:00
Timothy Hobbs
b0ef6a5484 Fix #1138 by calling update_ticket directly from non-update views 2023-11-14 21:47:12 +01:00
Timothy Hobbs
ade4c3115e Move update ticket logic out of staff.py 2023-11-14 21:17:37 +01:00
Timothy Hobbs
6cd5522099 Move to ruff, its faster & catches more 2023-11-14 20:37:05 +01:00
Timothy Hobbs
21513d4524 Fix security problem with update_ticket view
@martin-marty Introduced a security flaw in this commit.

ecefd5e407#

By extracting authentication logic for the update_ticket view to a new function
and mixing the return types. This function returns both a Ticket object and a
login redirect. This is simply non-sensical and fails to actually login-redirect
non-authenticated users.
2023-11-11 22:26:19 +01:00
tecbr
f1d530db2a
Fix 0034_create_email_template_for_merged.py 2023-11-09 21:22:56 -03:00
tecbr
5df7b8ff85
Fix 0009_migrate_queuemembership.py 2023-11-09 21:22:13 -03:00
Naggafin
60aae680dd changed UserSerializer to utilize custom user classes (didn't work with them before) 2023-11-09 13:07:26 -05:00
Christopher Broderick
2c197fb2bf Fix ordering of imports 2023-10-26 21:54:15 +01:00
Christopher Broderick
8a2ee78661 Add unit tests for get_mail task. 2023-10-26 21:32:32 +01:00
Christopher Broderick
e4da2797b9 Fix missing f-string operator.
Add queue name to info log.
2023-10-26 21:31:53 +01:00
Christopher Broderick
e040bcac77 Add missing capture of exception to variable. 2023-10-25 17:15:45 +01:00
Christopher Broderick
bc7e189a5c Remove check for info being enabled 2023-10-24 14:24:10 +01:00
Christopher Broderick
2c9e251113 Fix order of imports 2023-10-24 14:20:09 +01:00
Christopher Broderick
a7863b5f27 Fix formatting 2023-10-24 14:08:40 +01:00
Christopher Broderick
8849943d33 Add logging to stdout when enabled to facilitate debugging issues. 2023-10-24 13:50:23 +01:00
Timothy Hobbs
cbb5dcdef9 Document standalone install 2023-10-14 18:48:53 +02:00
Timothy Hobbs
405efcc33b Delete emails immediately to prevent duplicate ticket problems
Right now if there is an exception in this loop due to a single messed up
email (perhapse an invalid email address), the loop will fail without deleting
the already processed emails. In a few hours you can end up with hundreds of
duplicate tickets. This way, the already processed emails will be deleted and
not processed again.
2023-10-14 18:48:02 +02:00
Christopher Broderick
27bb8f3fc5
Merge branch 'main' into Fix_File_Permission_777 2023-10-13 10:38:30 +01:00
Christopher Broderick
41b4263f1f
Merge branch 'main' into HELPDESK_USE_HTTPS_IN_EMAIL_LINK-default-value 2023-10-13 10:12:28 +01:00
fazledyn-or
11327e7469 Added the default permission in settings.py 2023-10-11 11:50:56 +06:00
Christopher Broderick
e90739a07a Fix formatting issues 2023-10-10 14:08:57 +01:00
Christopher Broderick
104a849d9f Fix flake8 issues 2023-10-10 14:08:47 +01:00
Christopher Broderick
276af1c03c Fix inline with multipart message attachment test 2023-10-10 13:47:18 +01:00
Christopher Broderick
7e7a38cc3c Fix to avoid using "hidden" variable as kwarg. 2023-10-10 13:42:40 +01:00
Christopher Broderick
8006826ddf Process email content first then focus on attachments.
Use the EmailMessage class for enhanced processing.
2023-10-10 13:41:28 +01:00
fazledyn-or
90bcac954f Fixed file permission(s) in models.py/attachment_path 2023-10-06 17:33:18 +06:00
Benbb96
8a6525e47c
Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting 2023-09-03 01:07:43 +02:00
Christopher Broderick
49813051bc Change method name to match refactored email.py 2023-07-23 06:44:05 +01:00
Christopher Broderick
0b9bfbcddd Enhance tests for multiple parts in emails. 2023-07-23 06:43:08 +01:00
Christopher Broderick
9bbe1945b0 Fix format errors 2023-07-23 06:31:29 +01:00
Christopher Broderick
f7381d5b62 Fix some bugs and enhance some methods to support unit tests. 2023-07-23 06:13:24 +01:00
Christopher Broderick
2e5697c11a Completely rework the email parsing.
Fixes a number of hacks that have accumulated and makes it is more
easily understood and easier to enhance in the future.
2023-07-23 06:12:32 +01:00
Christopher Broderick
fad11d53bb Make query test less flaky 2023-07-18 01:35:13 +01:00
Christopher Broderick
07f6d5f6c8 Make test less dependent on template changes 2023-07-18 01:01:10 +01:00
Christopher Broderick
7b72a2cad2 Allow identifying what exactly is not asserted. 2023-07-17 23:33:56 +01:00
Christopher Broderick
707cc6761b Implement a recursive multipart parser to cater for attachments that
have embedded attachments.
2023-07-16 14:55:18 +01:00
Benbb96
482772d3c6
Update French translations 2023-05-01 23:46:20 +02:00
Benbb96
770cdc77b8
Add more tests 2023-05-01 22:54:41 +02:00
Benbb96
3bb1c88210
Fix isort 2023-05-01 00:25:33 +02:00
Benbb96
2768c98fb9
Starting to implement some tests 2023-05-01 00:20:09 +02:00
Benbb96
3b55f37fb5
Fix isort issues 2023-04-30 04:13:50 +02:00
Benbb96
3235333873
Drag & drop on ticket checklist tasks edition page + Use an empty form in order to better generate new task row dynamically 2023-04-30 03:56:42 +02:00
Benbb96
ff61f85d59
Rename template_task_form_row.html 2023-04-30 03:24:12 +02:00
Benbb96
ef88a2ee8a
Better workflow for creating new ticket checklist, into a modal 2023-04-30 03:11:27 +02:00
Benbb96
11b2b36dd2
Allow updating task state when writing a ticket follow-up 2023-04-30 02:18:16 +02:00
Benbb96
308f69a03b
CRUD Checklist Template 2023-04-30 01:15:05 +02:00
Benbb96
af1ba5f205
Create a page to edit checklist name and tasks + another page for deletion 2023-04-29 00:24:06 +02:00
Benbb96
b8d06a0fb1
Show a form to create a new checklist, with the possibility to use a preset template 2023-04-23 00:36:10 +02:00
Benbb96
8be55fb7f2
Display checklists on ticket page 2023-04-22 23:56:23 +02:00
Benbb96
9e7b4ef9bf
Reformat file ticket_desc_table.html 2023-04-22 23:20:41 +02:00
Benbb96
9e9ebd45a7
Create models and admin for Checklist 2023-04-22 22:55:41 +02:00
bruce.gibbins
c23c8e5be6 Add user defined IMAP Debug Level and improved exception message 2023-04-19 20:07:43 +10:00
bruce.gibbins
a8fbeaa140 Fix OAuth tests 2023-04-19 15:22:35 +10:00
bruce.gibbins
012cc7041a Fix OAuth tests 2023-04-19 15:12:13 +10:00