Commit Graph

65 Commits

Author SHA1 Message Date
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes:
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
Alex Garel
7b594cfdc0 Added a warning if no message notification template found in database 2011-11-10 12:19:57 +01:00
Ross Poulton
2aaaf57504 Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70. 2011-11-05 00:56:53 +00:00
maccesch
70a2cd9271 fixed email sending when no locale is specified in queue 2011-09-05 19:16:22 +02:00
maccesch
c4fa11719f fixed get_email management command 2011-09-05 18:42:41 +02:00
maccesch
652f847c3b fixed email locale detection 2011-09-01 17:23:31 +02:00
Ross Poulton
5a64c1bbad Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch! 2011-07-01 18:13:01 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00
Ross Poulton
b4ffb91b9c Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required.. 2011-04-28 20:19:42 +10:00
Ross Poulton
eca88be838 Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE. 2011-03-11 22:30:59 +00:00
Ross Poulton
b5da29dcfe Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49. 2011-03-05 03:29:01 +00:00
Andreas Kotowicz
c69efa1587 fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37 2011-02-08 12:17:05 +01:00
Andreas Kotowicz
d6602e96d7 keep new lines in html emails 2011-02-03 14:02:14 +01:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00