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749ebbe16b
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347 Commits

Author SHA1 Message Date
Martin Whitehouse
749ebbe16b
Fix annotations for py3.8 2022-07-25 03:42:16 +02:00
Martin Whitehouse
595dae1cf7
Add get_template_staff_and_template_cc function 
Furhter reduxes complexity by combining creation of templates
 2022-07-25 03:38:16 +02:00
Martin Whitehouse
256af24daa
Comment function 2022-07-25 03:34:03 +02:00
Martin Whitehouse
a2f33c9799
Add add_staff_subscription helper 
Further reduces complexity by checking for subscription in helper
function
 2022-07-25 03:32:45 +02:00
Martin Whitehouse
f678c63496
Add update_messages_sent_to_by_public_and_status helper function 
Handles updating ticket and sending ticket reply
 2022-07-25 03:30:07 +02:00
Martin Whitehouse
fe619b5ff2
Combine conditionals to single line 2022-07-25 03:22:59 +02:00
Martin Whitehouse
f815ebbb5c
Add get_time_spent_from_request helper 
Extracts further code
 2022-07-25 03:17:10 +02:00
Martin Whitehouse
9294eca5d6
Add get_and_set_ticket_status helper 
Extracts some futher code from `update_ticket`
 2022-07-25 03:11:30 +02:00
Martin Whitehouse
ecefd5e407
Extract the due_date to helper function 2022-07-25 03:01:50 +02:00
Martin Whitehouse
574395ee28
Easy pickings 
Simple code violations of reserved symbols etc.
 2022-07-25 02:46:33 +02:00
Martin Whitehouse
44f068d1b8
re-apply formatting 2022-07-22 03:30:35 +02:00
Martin Whitehouse
25542f929e
Initial isort configuration 
Will fail build if imports are not sorted correctly
 2022-07-22 03:26:41 +02:00
Martin Whitehouse
b586442508
Merge branch 'stable' of 
git@github.com:superuser-marty-me-uk/django-helpdesk.git into formatting
 2022-07-13 10:22:11 +02:00
Martin Whitehouse
aa876f8016
pycodestyle formatting 2022-07-12 12:34:19 +02:00
Benbb96
9dbe283dd4 Create FollowUpAttachment serializer + handle attachment in TicketSerializer and in FollowUpSerializer in order to attach directly one or multiple attachments to the created followup. 2022-06-24 23:45:26 +02:00
Benbb96
bd413837c2 Create FollowUp serializer with its Viewset and add it in urls 2022-06-24 22:22:08 +02:00
Garret Wassermann
ee42ba48a3 Merge in bugfixes from 0.3.5 2022-06-12 03:00:25 -04:00
Daniele Scasciafratte
67949e83f9
added permission classes 2022-05-04 18:51:02 +02:00
Daniele Scasciafratte
25db44ba5e feat(rest): create user 2022-05-02 17:27:25 +02:00
Garret Wassermann
b8511dd70b Fix conflicts for Django 4 support 2022-04-23 02:23:51 -04:00
Daniele Scasciafratte
5792587e3e feat(ticket): disable timeline 2022-04-15 18:48:21 +02:00
Garret Wassermann
2b33de6b37
Merge branch 'stable' into api-solution-1 2022-03-31 20:25:59 -04:00
bbe
e2cb881eb8 Create an API endpoint to list/create/update/delete tickets (ignoring custom fields) 2022-03-31 17:32:14 +02:00
bbe
1daa1d88aa Create an API endpoint to list/create/update/delete tickets (including custom fields !) + Refactoring in forms.py 2022-03-31 17:19:49 +02:00
Daniele Scasciafratte
7a3260a163 fix(kb): no db 2022-03-18 19:33:31 +01:00
Daniele Scasciafratte
347a70e497 fix(kb): no db 2022-03-18 19:21:17 +01:00
Nick McCullum
358080926c Added Django 4 support. 2022-03-16 22:29:09 -04:00
Antun Franjin
fbadf23654 Fix typo in model field name in update_ticket. 
email_on_ticket_assigned > email_on_ticket_assign
 2022-03-11 11:03:16 +01:00
Garret Wassermann
3695cfa19d
Remove comma in staff.py to address #988 2022-01-04 11:47:31 -05:00
Garret Wassermann
aff67184d4 Add attachment validator when uploading attachment to tickets 2021-10-05 06:25:42 -04:00
Garret Wassermann
a5f801bb52 use csrf tokens in all forms 2021-10-04 23:13:38 -04:00
Timothy Hobbs
63bb949d63 Don't use redis cache at all for ticket querysets as this breaks pagination 2021-07-07 20:40:34 +02:00
Timothy Hobbs
f840136e1e Don't crash if use email is None 2021-07-07 20:38:20 +02:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs 2021-03-05 09:37:21 +01:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form 2021-03-02 12:06:21 +01:00
Tom Weber
90961897ec CustomField datetime type formats updated to fixed string formats enabling reformatting and consistency 2021-02-10 17:58:01 -07:00
Tom Weber
ae9109bad6 Bug Fix EditTicketForm unable to edit and add error display 2021-02-09 13:08:27 -07:00
bbe
2a03a5ecf7 Disabled merged_to field in edit ticket + reformat template (fix datepicker) and simplify view 2021-02-04 18:17:06 +01:00
Garret Wassermann
c9fa0c81c7
Merge pull request #895 from Benbb96/merging-tickets-feature 
New feature:  Merging tickets
 2020-11-01 13:54:03 -05:00
bbe
1788f2fb84 Update ticketCC views and also reformat HTML files along with some improvements in form errors. 2020-10-31 18:33:41 +01:00
bbe
ad55d54f2d Update french translations 2020-10-31 00:15:51 +01:00
bbe
b3bd23dbff Add assigned_to attribute to be merged 2020-10-30 23:12:09 +01:00
bbe
41b5715b7d Add comments and refactor variables names 2020-10-30 22:19:21 +01:00
bbe
e1cd9d0f2e Implement ticket merge feature in ticket list. Create intermediate page to choose which data and custom field values to keep on the main ticket. 
Also add new template tag filter to use the dictionary get function in template.
 2020-10-29 23:32:02 +01:00
bbe
64a3b146d3 Merge branch 'master' of https://github.com/django-helpdesk/django-helpdesk into master 2020-10-23 16:40:13 +02:00
bbe
4ee74e6667 Better public create ticket form with the initialization of the datepicker for due date as a media. 
Reformat code to improve readability.
Add an include to get an alert when there are errors in a form.
 2020-10-23 16:23:47 +02:00
bbe
dc503b0437 Fix #739 2020-10-23 14:51:53 +02:00
Thomas Weber
58a23fed13 Check user is authenticated and usersettings_helpdesk model is created before attempting to read a tickets_per_page, otherwise use default value 2020-10-13 13:01:18 -06:00
Garret Wassermann
df4024dbb3
Merge branch 'master' into master 2020-10-13 03:38:36 -04:00
Garret Wassermann
c9e0a51d78
Merge pull request #881 from Benbb96/fix-errors-on-master 
Fix errors on 0.3.x branch especially relating to django 3.x
 2020-10-13 03:35:42 -04:00