Ross Poulton
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7e72f3d8ea
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Merge pull request #106 from yekibud/master
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
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2012-01-23 15:15:44 -08:00 |
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tschmidt
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01b0adc733
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adding due_date form and model field
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2012-01-20 12:48:38 -08:00 |
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Ivan Giuliani
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599ff33665
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Pass generic parameters to inherited model save()
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2012-01-14 13:06:37 +01:00 |
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Andreas Kotowicz
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71d69278bc
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custom fields: add option which forces user to make an active choice.
in forms.py we prepend a 0 entry to the list of choices.
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2011-12-01 20:48:37 +01:00 |
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Ross Poulton
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dd61932294
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Allow users to define the display order of custom fields. Closes GH-75.
Thanks to Andreas K for the suggestion!
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2011-11-08 17:59:34 +11:00 |
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Ross Poulton
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8b6fbd8965
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Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
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2011-05-10 19:27:11 +10:00 |
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Ross Poulton
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b42026ec33
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Allow selection of all items on custom "list" fields. Fixes GH-23.
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2011-05-02 22:32:15 +00:00 |
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Ross Poulton
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eca88be838
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Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE.
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2011-03-11 22:30:59 +00:00 |
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Ross Poulton
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b5da29dcfe
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Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49.
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2011-03-05 03:29:01 +00:00 |
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Bruno Clermont
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5b47370ec6
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Add default value for KBItem vote and positive vote
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2011-02-03 17:15:03 -05:00 |
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Andreas Kotowicz
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2577d3704a
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introduce status DUPLICATE. This is somethimes useful.
The number of the original bug can written inside the
'comment / resolution' field.
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2011-02-03 12:42:51 +01:00 |
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Ross Poulton
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9f68c8ef99
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Custom fields: help_text doesn't need to be mandatory.
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2011-02-02 11:37:38 +00:00 |
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Ross Poulton
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ebe0382725
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Initial shot at custom fields on Ticket model. Manage these fields via Django admin.
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2011-02-02 11:22:46 +00:00 |
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Ross Poulton
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b3c53f1bc8
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Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.
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2011-02-02 08:15:49 +00:00 |
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Ross Poulton
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bd89c1c7de
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i18n: add the "verbose_name" option to ForeignKey fields, enabling them to be translated. Fixes issue #156 on google Code, #12 on GitHub. Thanks to the Google Code contributor for the patch.
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2011-01-29 06:10:12 +00:00 |
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Ross Poulton
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97886abc76
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Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch.
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2011-01-29 06:02:03 +00:00 |
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Ross Poulton
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7654de9d28
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Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
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2011-01-25 23:08:41 +00:00 |
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Ross Poulton
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53327eb66a
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Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.
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2011-01-25 23:02:00 +00:00 |
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