Timothy Hobbs
92caf5f284
Change ; to & when separating query params
2021-09-13 23:42:03 +02:00
Garret Wassermann
1559333993
Fix some docs and migrations in prep for 0.3 release, see #878
2021-08-20 02:05:21 -04:00
Timothy Hobbs
a9e5cfa52d
Fix hidden field query args
2021-08-19 22:00:18 +02:00
Timothy Hobbs
b708b786d4
Add failing test for hidden field query args
2021-08-19 22:00:06 +02:00
Timothy Hobbs
f4b7e899fa
Change query arg delimiter from ; to &
2021-08-19 22:00:01 +02:00
Garret Wassermann
610460dfd6
Merge pull request #965 from auto-mat/large-desk-performance
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Fixes: performance and crash
2021-08-19 14:04:26 -04:00
Garret Wassermann
9c6e8574cc
Merge pull request #964 from regiov/pinax-remove
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Remove hard dependency on pinax teams
2021-08-05 14:16:14 -04:00
Renato
563b28ed14
Merge branch 'master' into pinax-remove
2021-08-04 11:19:14 -03:00
Arkadiy Korotaev
86c4ceb1a8
fix(emails): Avoid 'value too long for type character varying(200) ' error when incoming message has too long subject
2021-07-29 13:14:42 +02:00
Timothy Hobbs
63bb949d63
Don't use redis cache at all for ticket querysets as this breaks pagination
2021-07-07 20:40:34 +02:00
Timothy Hobbs
f840136e1e
Don't crash if use email is None
2021-07-07 20:38:20 +02:00
Arkadiy Korotaev
3285d5e1a8
feat(emails): Do not auto-reply on auto-replies and add auto-reply header for auto-replies and fix headers propagation for our email messages
2021-04-20 12:44:27 +02:00
Garret Wassermann
fe9ff2fdc4
Merge pull request #950 from koriaf/dev-pep8-stuff
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chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs
2021-04-19 23:44:03 -04:00
Arkadiy Korotaev
2b4c82fd1b
fix(email): Add ability to attach full first email text to avoid losing forwards, and to save .eml files for any incoming mesages, plus fix tests and some minor bugs
2021-04-19 21:15:24 +02:00
Garret Wassermann
012ba4f42d
Update email.py
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Correct a typo so that imap code calls starttls() correctly.
2021-03-26 03:48:10 -04:00
Brendan Wood
9f99eb5ee6
fix: prepend file attachments with 'part-%i_' to prevent name collisions when an email has attachments with the same filename
2021-03-08 13:57:07 -04:00
Arkadiy Korotaev
c90811418a
chore(pep8): Fix bad imports, unused variables, pep8 warnings and some possible bugs
2021-03-05 09:37:21 +01:00
Arkadiy Korotaev
1713a86870
feat(forms): Ability to provide custom public ticket form
2021-03-02 12:06:21 +01:00
Tom Weber
9e3466a069
String Check, replace Nonetype with empty string
2021-02-24 08:20:27 -07:00
Tom Weber
1271f00278
String Check, catch NoneType error
2021-02-24 07:19:37 -07:00
Tom Weber
d06626c0d6
Bug Fix test for string check
2021-02-10 18:09:46 -07:00
Tom Weber
90961897ec
CustomField datetime type formats updated to fixed string formats enabling reformatting and consistency
2021-02-10 17:58:01 -07:00
Tom Weber
ae9109bad6
Bug Fix EditTicketForm unable to edit and add error display
2021-02-09 13:08:27 -07:00
Garret Wassermann
0d0cbacaa7
Merge pull request #941 from Benbb96/fix-938
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Disabled merged_to field in edit ticket + Fix datepicker
2021-02-04 14:20:43 -05:00
bbe
2a03a5ecf7
Disabled merged_to field in edit ticket + reformat template (fix datepicker) and simplify view
2021-02-04 18:17:06 +01:00
Garret Wassermann
ce8a7dba1b
Merge pull request #932 from epineda/fix_celery_decorator_import
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Fix import of celery decorator "task" to work with celery 5
2021-02-04 04:04:21 -05:00
Garret Wassermann
928b63b567
Merge pull request #939 from alligatorbait/datetime
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Template hard coded date filters replaced with Django DATETIME_FORMAT
2021-02-04 04:03:20 -05:00
Garret Wassermann
88a401f7f8
Merge pull request #940 from alligatorbait/tool_tips
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Tool tips improved, KB Contact Human Button replaced
2021-02-03 21:12:22 -05:00
Tom Weber
af8bbbbc3c
Replace Knowledge Base "Contact a Human" button with "Create New Ticket" and Queue name with plus-circle icon
2021-02-03 18:36:02 -07:00
Tom Weber
aae12a4ab5
New tooltips added for some icons - assign, edit user, filter tickets by user, and add email to ignore list.
2021-02-03 18:15:17 -07:00
alligatorbait
c4c43b274f
Template hard coded date filters replaced with Django DATETIME_FORMAT
2021-02-03 12:59:55 -07:00
Garret Wassermann
cd86edce8b
Merge pull request #937 from alligatorbait/datetime
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Formerly RFC 5322 "r" format changed to "DATETIME_FORMAT"
2021-02-03 14:33:06 -05:00
Tom Weber
694b303ebc
Formerly RFC 5322 "r" format changed to "DATETIME_FORMAT"
2021-02-03 11:03:45 -07:00
Tom Weber
a3cc363981
base_js.html moved to load before code using the resource.
2021-02-02 16:08:35 -07:00
alligatorbait
e9ba600554
Template hard coded date filters removed, use Django DATE_FORMAT for customization.
2021-02-01 13:05:39 -07:00
Edgard Pineda
76f697cad3
Fix import of celery decorator "task".
2021-01-31 22:27:37 -03:00
Benbb96
f9d000b953
Fix #926
2021-01-16 23:28:30 +01:00
Hugo DELVAL
bc1c5f6f17
email templates: small typos in french
2021-01-14 18:06:33 +01:00
Michael P. Jung
31a8a9dab4
Update German translation
2021-01-12 13:40:49 +01:00
Garret Wassermann
fcafc77b92
Merge pull request #919 from Benbb96/fix-double-translation
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Fix double translating in Create Ticket Form
2021-01-04 15:55:01 -05:00
bbe
cdfc895bce
Fix the login url by using view names in the demo settings instead of the hardcoded urls.
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Also remove a duplicate url for 'login'
2021-01-04 20:02:25 +01:00
bbe
1eef8496bb
Remove translation on the template (since it is already done in the form definition)
2021-01-04 19:58:43 +01:00
Garret Wassermann
03c6a5054a
Merge remote-tracking branch 'upstream/master'
2020-12-14 00:39:52 -05:00
Garret Wassermann
662f571d2d
Add accounts/login to urls.py to fix broken url in demo
2020-12-14 00:39:26 -05:00
Garret Wassermann
959fc0f9ba
Merge pull request #911 from koriaf/dev-configurable-file-log
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ifix(email): Create the log file only if required
2020-12-04 11:08:43 -05:00
Evili del Rio
baa763c784
Add support for standard STARTTLS on port 143 (RFC 2595).
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Signed-off-by: Evili del Rio <evili.del.rio@gmail.com>
2020-12-04 11:49:20 +01:00
Timothy Hobbs
2e867cba87
Remove hard dependency on pinax teams
2020-12-02 01:26:53 +01:00
Arkadiy Korotaev
d2a7bad576
ifix(email): Create the log file only if required
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+ update some translations
+ update some tests to correctly mock unlink as well
+ fix flake8 errors and sort the imports in email module
+ update some log messages to pass base message + parameters instead of rendered string (works better with Sentry)
2020-11-25 10:31:40 +01:00
Arkadiy Korotaev
4955d983a2
fix(tests): Run tests without the socks components and document their usage
2020-11-24 11:21:51 +01:00
Tom Weber
040a0e8d9d
Enable offline content for timeline3 usage
2020-11-14 12:54:10 -07:00
Tom Weber
f1a4b87dbd
Enable offline content for timeline usage
2020-11-14 11:13:26 -07:00
Tom Weber
87ab8284e2
Allow users to edit tickets if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE enabled
2020-11-12 11:32:12 -07:00
Tom Weber
54796e5c4b
Allow users to edit tickets if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE enabled
2020-11-12 07:59:23 -07:00
Arkadiy Korotaev
e9a2313d93
fix(migrations): Rename the migration back due to InconsistentMigrationHistory otherwise
2020-11-10 18:24:16 +01:00
Arkadiy Korotaev
6dd3b07dad
fix(migrations): Fix the 0034 migration for Postgres
2020-11-10 17:41:10 +01:00
bbe
bbdd1844f7
Fix translations
2020-11-05 17:17:11 +01:00
bbe
315cd34864
Create helpdesk-customize to remove 404 error in console.
2020-11-05 16:47:56 +01:00
bbe
ba5847b5bd
Disable Date Range option in Filter Box if the to_date already provided
2020-11-05 16:47:32 +01:00
bbe
f68826496b
Fix the filterBuilderRemove and update var keyword to let or const
2020-11-05 16:46:09 +01:00
bbe
77ab80672f
Reformat ticket_list.html
2020-11-05 16:39:30 +01:00
Garret Wassermann
c9fa0c81c7
Merge pull request #895 from Benbb96/merging-tickets-feature
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New feature: Merging tickets
2020-11-01 13:54:03 -05:00
bbe
4c0b9b073b
revert blocktrans indenting
2020-10-31 18:41:31 +01:00
bbe
1788f2fb84
Update ticketCC views and also reformat HTML files along with some improvements in form errors.
2020-10-31 18:33:41 +01:00
bbe
7564c5739b
Add a clean method on TicketCC model in order to be sure not to add a user who doesn't have an email address.
2020-10-31 18:24:22 +01:00
bbe
177ba8f963
Add test for the add_email_to_ticketcc_if_not_in ticket function
2020-10-31 17:54:29 +01:00
bbe
391cc000b8
Better display for table heading
2020-10-31 00:59:28 +01:00
bbe
ad55d54f2d
Update french translations
2020-10-31 00:15:51 +01:00
bbe
1b8a11f74b
Create test for the merge view
2020-10-30 23:17:40 +01:00
bbe
b3bd23dbff
Add assigned_to attribute to be merged
2020-10-30 23:12:09 +01:00
bbe
41b5715b7d
Add comments and refactor variables names
2020-10-30 22:19:21 +01:00
bbe
00a18d8f54
Restrict possible tickets to merge to the ones that haven't been already merged.
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Also check that all selected tickets are within the same queue.
2020-10-30 20:19:50 +01:00
bbe
da5028d51a
Redirect e-mail for a merged ticket to the ticket it has been merged to
2020-10-30 19:59:16 +01:00
bbe
ffc51f5e8e
Show line breaks in custom field values (when multi lines)
2020-10-30 19:58:01 +01:00
bbe
e8f6756750
Add newline in text part before the footer when sending mail
2020-10-30 19:57:23 +01:00
bbe
5fce1964de
Add email template "merged" thanks to a migration and add merged_to field into the safe ticket context.
2020-10-30 19:56:38 +01:00
bbe
41c1e765c2
add default empty when a ticket custom field value is null
2020-10-29 23:33:22 +01:00
bbe
49735dbcda
Reformat ticket page and show in which ticket it has been merged to
2020-10-29 23:32:51 +01:00
bbe
e1cd9d0f2e
Implement ticket merge feature in ticket list. Create intermediate page to choose which data and custom field values to keep on the main ticket.
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Also add new template tag filter to use the dictionary get function in template.
2020-10-29 23:32:02 +01:00
bbe
9795167d9b
Add merged_to information to ticket
2020-10-29 23:29:16 +01:00
bbe
64a3b146d3
Merge branch 'master' of https://github.com/django-helpdesk/django-helpdesk into master
2020-10-23 16:40:13 +02:00
bbe
58a5387779
Show Due date on public view ticket if it is set.
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Also change default to empty string when a custom field value is None.
2020-10-23 16:24:35 +02:00
bbe
4ee74e6667
Better public create ticket form with the initialization of the datepicker for due date as a media.
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Reformat code to improve readability.
Add an include to get an alert when there are errors in a form.
2020-10-23 16:23:47 +02:00
bbe
dc503b0437
Fix #739
2020-10-23 14:51:53 +02:00
Garret Wassermann
ab5e07e295
Merge pull request #892 from Benbb96/master
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Display custom fields with bootstrap `form-control` css class
2020-10-20 12:11:10 -04:00
bbe
ea558d71f3
Display custom fields with bootstrap form-control
css class
2020-10-20 11:51:55 +02:00
Garret Wassermann
c0f1370974
Remove merge text accidentally left in, for #889
2020-10-15 14:35:33 -04:00
Garret Wassermann
46b7f78968
Update web dependencies: jquery, fontawesome, bootstrap
2020-10-14 23:41:43 -04:00
alligatorbait
eca0f16806
bug fix data may be referenced when not set
2020-10-14 16:58:37 -06:00
alligatorbait
628b734451
bug fix ak.baseurl set before ak initialized
2020-10-14 16:46:41 -06:00
Tom Weber
b33ee08d5d
customizable navigation header template available for override
2020-10-13 20:12:09 -06:00
Tom Weber
14b53bb498
Updated references to functions being tested and corrected test named test_get_email_quiet_option
2020-10-13 18:30:01 -06:00
Thomas Weber
58a23fed13
Check user is authenticated and usersettings_helpdesk model is created before attempting to read a tickets_per_page, otherwise use default value
2020-10-13 13:01:18 -06:00
Thomas Weber
d3cb9fdf23
Corrected date_created field to current created field as it exists in models.py
2020-10-13 11:20:58 -06:00
Thomas Weber
39d810778a
filter import updated to Django recommended syntax, changed to decorator, and only filter user field if authenticated
2020-10-13 11:20:09 -06:00
Garret Wassermann
df4024dbb3
Merge branch 'master' into master
2020-10-13 03:38:36 -04:00
Garret Wassermann
c9e0a51d78
Merge pull request #881 from Benbb96/fix-errors-on-master
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Fix errors on 0.3.x branch especially relating to django 3.x
2020-10-13 03:35:42 -04:00
alligatorbait
937a048a9b
Updated load static in templates to current syntax
2020-10-12 16:30:25 -06:00
alligatorbait
f9f975932b
available_attrs was removed from Django as it was only used as a Python 2 bug workaround
2020-10-12 16:11:07 -06:00
alligatorbait
e50225a67c
remove missing import and usage of apply_query
2020-10-12 15:57:00 -06:00
Garret Wassermann
6b335590e6
Merge bugfixes from 0.2.23-devel
2020-10-12 03:19:46 -04:00
Garret Wassermann
5d70fc167d
Merge pull request #882 from TurnrDev/hotfix/migrations
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Missing Migrations for 0.2.22 for boolean fields
2020-10-11 13:22:35 -04:00
Jay Turner
306446b389
Fixes a missing migrations messages in 0.2.22 which is caused by the careless changing of strings in models
2020-10-10 13:28:27 +01:00
Benbb96
37713db32a
Show username of ticket's owner in ticket_list if user has no full name nor email
2020-10-08 22:47:52 +02:00
Benbb96
5b44a3aca6
Fix an error when creating a ticket with a submitter email that is shared by multiple users
2020-10-08 22:34:45 +02:00
Benbb96
d7f4ca4137
Fix the call the user setting for tickets per page
2020-10-08 22:34:40 +02:00
Benbb96
d80c70735a
Remove unused imports and fix errors like variables which were removed or renamed or call to function apply_query which doesn't exist anymore.
2020-10-08 22:07:49 +02:00
Garret Wassermann
720860fe54
Merge pull request #869 from alligatorbait/0.2.x
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Verify ticket.assigned_to is set before attempting to access id property
2020-10-08 01:26:10 -04:00
Benbb96
ecc7dcdc17
Fix tests
2020-10-08 00:48:03 +02:00
bbe
bcec57dafe
Display total row in report output.
2020-10-05 11:15:22 +02:00
Thomas Weber
b772c6097b
Verify ticket.assigned_to is set before attempting to access id property
2020-08-25 16:11:50 -06:00
Garret Wassermann
0774692742
Merge pull request #862 from typonaut/patch-4
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Update kb_category.html, Standardises output between KB listing and KB items rating display (so that both are "n/10", where the listing was previously a float), and captures case where there may be no votes cast.
2020-08-19 13:11:32 -04:00
typonaut
ff171e3c38
Update kb_item.html
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Standardises output between KB listing and KB item, captures problem where there may be no votes cast.
2020-08-19 18:07:46 +01:00
typonaut
67bd484a35
Update kb_category.html
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Standardises output between KB listing and KB items rating display (so that both are "n/10", where the listing was previously a float), and captures case where there may be no votes cast.
2020-08-19 18:02:20 +01:00
chris hellberg
c66d523f66
Added endblock statement to ticket_list.html
2020-08-18 11:55:45 -04:00
chris hellberg
e6847e916e
added cancel changes button to edit ticket page
2020-08-16 14:49:30 -04:00
Garret Wassermann
41b9f38ab6
Merge pull request #854 from typonaut/patch-2
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Update kb_category.html - space after colon in H2 heading.
2020-08-15 13:28:06 -04:00
typonaut
604306d738
Update kb_item.html
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Fixed a minor typo: space after colon in H2 heading
2020-08-15 16:30:58 +01:00
typonaut
eef16be1a4
Update kb_category.html
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Fixed a minor typo: space after colon in H2 heading.
2020-08-15 16:28:29 +01:00
Timothy Hobbs
ba321462c3
Attempted fix for #849
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Probably fixes #849
2020-08-07 13:03:16 +02:00
Garret Wassermann
2f788f2597
Merge 0.2.22 bugfix release updates, update copyright year in license, specify python 3.6 or above in setup
2020-07-30 04:46:15 -04:00
Garret Wassermann
2a3fc0894d
Rename and document the maximum email attachment size setting, to address #846
2020-07-30 02:54:03 -04:00
Garret Wassermann
981eb323c2
Try a real fix for #832 , parse comma in email sender
2020-07-30 02:43:27 -04:00
Derek Chen
0c85a0d2a8
fix Chinese spell and add some messages
2020-07-30 12:00:09 +08:00
Garret Wassermann
6a73fd7cef
Better handling of sender email
2020-07-27 21:47:32 -04:00
Garret Wassermann
03ab0eb438
Pycodestyle fixes
2020-07-27 20:49:31 -04:00
Garret Wassermann
7eae003e5d
Use python getadddresses() function to better handle UTF-8, to address #832
2020-07-27 20:43:05 -04:00
Garret Wassermann
0a712381e0
Set default attachment permissions to 0700, to address #591
2020-07-27 19:50:25 -04:00
Arkadiy Korotaev
cf98b4a8e9
fix(public): Fix the public ticket creation by passing user or None to the form.save() method
2020-07-20 16:43:55 +02:00
Garret Wassermann
fcde14b82c
Fix pycodestyle warnings
2020-07-20 08:10:10 -04:00
Garret Wassermann
46a5982184
ensure log handler is freed, #844
2020-07-20 08:05:35 -04:00
Garret Wassermann
c5226e983e
Merge pull request #844 from koriaf/dev-log-handler
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fix<process_email>: free the log file handler after it's not used anymore
2020-07-20 07:58:05 -04:00
Garret Wassermann
ee4b32254f
Merge pull request #837 from Benbb96/patch-1
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Fix javascript buttons for bulk select all/none/inverse in ticket_list by using prop() instead of attr()
2020-07-07 11:53:13 -04:00
Benbb96
95feded289
Update ticket_list.html
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Fix Keyword filter box which didn't show up even if it is in saved query.
2020-07-07 11:04:31 +02:00
bbe
d961b2b692
Fix KnowledgeBase item score
2020-06-29 14:47:37 +02:00
Benbb96
1765eb7004
Update ticket_list.html
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Fix javascript buttons for bulk select all/none/inverse
2020-06-19 10:05:29 +02:00
bbe
ff77aa0fe3
A ticket cannot depends on itself or on a ticket already depending on it
2020-06-12 15:34:39 +02:00
bbe
bec486817c
Add "Shared" to translation
2020-06-10 11:35:45 +02:00
bbe
4cdea81ae7
Fix a bug with the field label in the ticket form creation. It was translated twice.
2020-06-09 17:31:31 +02:00
bbe
5775de5c4e
Add "here" word in translations
2020-06-09 16:29:18 +02:00
bbe
220566caf3
Compile French Translations
2020-06-09 16:21:38 +02:00
bbe
25a2e5130b
Update French Translations
2020-06-09 16:18:09 +02:00
bbe
812f711da7
Fix HTML format error in french templates.
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Change the date format.
Replace Unknown by Inconnu.
Remove extra whitespace.
Correct some french translations.
Correct an error in the "closed_cc" template for every languages.
2020-06-05 11:26:41 +02:00
Tom Bernens
7dcbe69090
missing a couple "
2020-06-01 17:52:20 -07:00
Tom Bernens
041f707dba
forgot end with
2020-06-01 17:50:42 -07:00
Tom Bernens
5f910a72e0
forgot an add
2020-06-01 17:49:50 -07:00
Tom Bernens
1ea2a9cba9
no message
2020-06-01 17:49:10 -07:00
Tom Bernens
9461705591
I was over thinking that
2020-06-01 17:47:54 -07:00
Tom Bernens
a85223e7a5
only create the control if the page number is in the paginator range
2020-06-01 17:20:11 -07:00
Tom Bernens
c854ff764a
add -5?
2020-06-01 17:11:33 -07:00
Tom Bernens
b1914bad14
template language arithmatic
2020-06-01 17:08:30 -07:00
Tom Bernens
df6a8a3778
add first and last page controls
2020-06-01 17:06:44 -07:00
Tom Bernens
d9cb76d491
django template syntax (as instead of =)
2020-06-01 16:50:20 -07:00
Tom Bernens
050a65e6df
reduce this to only ever show 11 pages (5 before and 5 after the current + the current))
2020-06-01 16:49:13 -07:00
Tom Bernens
e1b9906fd0
forgot some '%' cause im a big 'ol dummy
2020-06-01 16:22:16 -07:00
Tom Bernens
e10ffce24a
more safely get the user setting for tickets per page
2020-06-01 16:20:33 -07:00
Tom Bernens
03760a921e
initial commit
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staff.py changes:
import django core paginator libs
get user setting for tickets per page
get http GET variables for page selection on three tables
use django paginator to get current page tickets only, and pass those to dashboard.html instead of all tickets
dashboard.html changes:
assign the correct HTTP GET argument to each table
tickets.html changes:
add pagination controls below table div, and pass HTTP GET args back to the URL when clicked
2020-06-01 16:14:55 -07:00
Garret Wassermann
3ab599d141
Merge pull request #816 from kajala/feature/l10n-fi
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Finnish (fi) translation
2020-04-22 07:08:44 -04:00
Jani Kajala
96f631f1c5
"Overview" not using trans in templates dashboard.html, kb_index.html, ticket_list.html
2020-04-21 16:25:26 -05:00
Jani Kajala
dcf5b8acf9
Finnish (fi) email templates to emailtemplate.json
2020-04-21 16:04:13 -05:00
Jani Kajala
272768d2c8
Finnish (fi) .po localization
2020-04-21 16:03:49 -05:00
Garret Wassermann
8a521d563b
Fix pycodestyle error
2020-04-15 07:42:52 -04:00
Garret Wassermann
5ad0743722
Merge in 0.2.21 bugfix
2020-04-15 07:38:52 -04:00
Garret Wassermann
19895921a5
Merge pull request #805 from nitr0man/0.2.x
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Fill followup user field if authenticated user submits ticket
2020-04-15 06:46:55 -04:00
Mike Hoolehan
266775dbf6
Update get_email.py
2020-03-18 09:11:48 +02:00
Garret Wassermann
0e9358e61b
Merge pull request #803 from auto-mat/teams
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Add Teams functionality, using pinax-teams
2020-03-04 01:02:40 -05:00
Andrew Denisenko
2f4d91c22d
Fill followup user field if authenticated user submits ticket
2020-03-03 23:39:02 +02:00
Petr Dlouhý
81f835b77b
fix KBItem choose form
2020-02-27 11:54:04 +01:00
Petr Dlouhý
29e73158b4
make question stronger
2020-02-26 10:49:28 +01:00
Petr Dlouhý
782dd86680
add doctype to iframes
2020-02-26 10:49:28 +01:00
Petr Dlouhý
64db14148f
add KBCategory.public in admin list_display
2020-02-26 10:49:28 +01:00
Petr Dlouhý
e448491bf1
more blocks to the KB_category_base template, HTML validity fixes
2020-02-26 10:23:11 +01:00
Petr Dlouhý
93e82f5469
allow KBItems to be disabled for users
2020-02-25 14:46:21 +01:00
Petr Dlouhý
d0aafd6135
add KBitem.order to allow ordering items
2020-02-25 14:43:10 +01:00
Petr Dlouhý
5a594b7436
add KBCategory.name, improve KBCategory admin
2020-02-25 14:36:18 +01:00
Petr Dlouhý
07d6ee7f87
fix typo
2020-02-25 14:36:18 +01:00
Petr Dlouhý
cdddc79998
make Knowledge Base templates more flexibly overidable
2020-02-25 14:36:11 +01:00
Arkadiy Korotaev
1643a45457
fix<process_email>: free the log file handler after it's not used anymore
2020-02-12 20:53:00 +01:00
Timothy Hobbs
28531144db
Use default str for displaying kbitems in filter view
2020-02-11 17:11:41 +01:00
Timothy Hobbs
3d7860b5a3
pycodestyle fixes
2020-02-11 16:47:33 +01:00
Timothy Hobbs
bb9d886eea
Fix query by uncatigorized
2020-02-11 16:44:18 +01:00
Timothy Hobbs
74450e900a
Add team to kbitem admin table
2020-02-11 15:35:40 +01:00
Timothy Hobbs
2a3272914c
Show kbitem categories in kbitem string representation
2020-02-11 15:20:16 +01:00
Arkadiy Korotaev
354debb618
fix<public>: Public ticket creation form improvements
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Update forms.py and views/public.py to physically delete form fields
instead of just hiding them if default values for queue, date and priority are provided.
+ some bugfixes
+ code and stale imports removal
+ fix pep8 errors
2020-02-06 10:10:07 +01:00
Timothy Hobbs
f8c652d506
Better filtering + optional columns in ticket list view
2020-02-03 14:17:19 +01:00
Timothy Hobbs
5b0d44ec3a
Assign KBItems to teams
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This allows you to only show on the dashboard those tickets which belong to a
given user's team.
2020-01-27 19:45:15 +01:00
Timothy Hobbs
eea76a5eb7
Do not include resolved tickets in default ticket query
2020-01-27 17:56:49 +01:00
Timothy Hobbs
ecbb91b861
Private kb categories
2020-01-27 17:37:59 +01:00
Timothy Hobbs
0395f26d6c
Don't show vote counts if there are no votes
2020-01-27 17:02:20 +01:00
Timothy Hobbs
9963a3fe5d
Fix utf decoding bug in email parsing code
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For some reason mozilla thunderbird sometimes marks email parts as 8bit
even though they are utf-8. I guess the best way to work around this is
to add a try-catch block because this really cannot be predicted.
2020-01-23 16:00:01 +01:00
Timothy Hobbs
2f8b4acf64
Fix pycodestyle errors
2020-01-20 14:17:23 +01:00
Timothy Hobbs
90621f575d
Fix ironic ticket creation loop when submitter email == queue email
2020-01-20 13:23:32 +01:00
Timothy Hobbs
df94b56b07
Fix success view
2020-01-20 13:23:32 +01:00
Timothy Hobbs
cd019d1128
Improvements to iframe workflow
2020-01-20 13:23:32 +01:00
Timothy Hobbs
07a42e07f8
Made iframe ticket submit view CSRF exempt. Hopefully this is secure!
2020-01-20 13:23:31 +01:00
Timothy Hobbs
4c1fda5991
Fix iframe views so they actually can be displayed
2020-01-20 13:23:31 +01:00
Timothy Hobbs
5da7069dbd
Add submitter email to ticket list
2020-01-20 13:23:31 +01:00
Timothy Hobbs
ebd876d0e2
Remove deprecated ticket_list_table.html file
2020-01-20 13:23:31 +01:00
Timothy Hobbs
aea091b30c
Remove duplicate entries from django ticket query
2020-01-20 13:23:31 +01:00
Timothy Hobbs
a1b9d18557
Update Czech translation
2020-01-20 13:23:31 +01:00
Timothy Hobbs
0b50b14449
Add kb tests
2020-01-20 13:23:31 +01:00
Timothy Hobbs
b20f600db2
KB UX improvements
2020-01-20 13:23:31 +01:00
Timothy Hobbs
c254336c57
Fix to voting code, downvoted_by field should be readonly
2020-01-20 13:23:31 +01:00
Timothy Hobbs
05bd852799
Fix pycodestyle errors
2020-01-20 13:23:31 +01:00
Timothy Hobbs
6a8ebd56a0
Add iframe view of KB categories
2020-01-20 13:23:31 +01:00
Timothy Hobbs
6579ac0e6f
Associate tickets with KB items
2020-01-20 13:23:31 +01:00
Timothy Hobbs
7fe6444f8f
Redo KB categories as accordion view
2020-01-20 13:23:17 +01:00
Timothy Hobbs
c95b24780e
Fix voting for logged in users. Voting still broken for anon users
2020-01-20 13:22:45 +01:00
Timothy Hobbs
5f29bb632e
Associate queues with KB categories
2020-01-20 13:22:45 +01:00
Timothy Hobbs
606098d947
Fix field hiding and setting code for ticket submition qargs
2020-01-20 13:22:45 +01:00
Timothy Hobbs
133075f045
Fix #698
2020-01-20 13:22:45 +01:00
Timothy Hobbs
38cedca541
Can now hide custom fields using query param in public ticket form
2020-01-20 13:22:45 +01:00
Timothy Hobbs
fbae218281
Add ability to autoset custom fields in public ticket form
2020-01-20 13:22:45 +01:00
Timothy Hobbs
810184298f
Include custom fields in public ticket form
2020-01-20 13:22:44 +01:00
Timothy Hobbs
aadfe08504
Add iframe supporting view for submitting tickets
2020-01-20 13:07:46 +01:00
Timothy Hobbs
24b8e45f66
Add ability to hide fields in public ticket submission form using kwargs
2020-01-20 13:07:45 +01:00
Timothy Hobbs
3b5a7fe49a
Django <2 is no longer supported
2020-01-20 13:03:44 +01:00
Timothy Hobbs
d32d23e4e2
Add OR syntax to search
2020-01-20 13:03:44 +01:00
Timothy Hobbs
2fbd4818c1
filtering should not be mandatory
2020-01-20 13:03:44 +01:00
Timothy Hobbs
ef9c4c589a
Fix linting errors
2020-01-20 13:03:44 +01:00
Timothy Hobbs
b96d725239
Refactor query code into customizable class
2020-01-20 13:03:44 +01:00
Timothy Hobbs
6eee6d196c
Add timeline view for ticket queries
2020-01-20 13:03:44 +01:00
Timothy Hobbs
c4a1b9ed66
Move Query Results above Query Selection
2020-01-20 13:03:44 +01:00
Timothy Hobbs
627f2ba21b
Add search button next to user emails
2020-01-20 13:03:44 +01:00
Timothy Hobbs
8985fc759d
Remove hardcoded pk from test suit
2020-01-20 13:03:42 +01:00
Garret Wassermann
ebf765e10e
Merge pull request #794 from koriaf/master
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fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
2020-01-11 16:47:16 -05:00
Arkadiy Korotaev
896307582a
fix<tickets>: Force HELPDESK_PUBLIC_TICKET_QUEUE for anon tickets
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Before: we set initial value for the widget and had it hidden. So user could still change the queue with some HTML knowledge.
Now: we drop the field at all and assign queue directly, utterly ignoring the POST request content for "queue" field.
2020-01-07 13:47:36 +01:00
Alexander Skvortsov
377e1c3250
Added better support for custom user models by not requiring a first_name attribute
2020-01-06 22:18:48 -05:00
Alexander Skvortsov
84456aca23
Fixed syntax error
2020-01-06 20:23:35 -05:00
Arkadiy Korotaev
f72fbfa024
fix<ticket-search>: avoid exception of using function get_tickets_in_queues as property
2020-01-04 08:50:09 +01:00
Leonid
6ae7b60ef4
fix error format time_spent
2019-12-25 11:21:47 +03:00
Garret Wassermann
2d129d0e31
Backport patch that will hopefully address #781
2019-12-24 04:02:02 -05:00
Garret Wassermann
860a30486c
Comments pass PEP-8
2019-12-17 22:38:03 -05:00
Garret Wassermann
103b762779
Disable broken test_autofill, unclear why it is giving integrity errors when it was working just fine not long ago, is this from a django change?
2019-12-17 22:35:32 -05:00
Arkadiy Korotaev
015b226766
fix<migrations>: correct import of b64decode in migration 0020
2019-12-17 19:25:45 +01:00
Garret Wassermann
b6e9a2cb80
Update to jQuery 3.4.1
2019-12-17 09:28:38 -05:00
Garret Wassermann
b356b867bf
Update to DataTables 1.10.20
2019-12-17 09:24:52 -05:00
Garret Wassermann
3719cde63b
Update to Font Awesome 5.12.0
2019-12-17 09:22:04 -05:00
Garret Wassermann
cec4536e61
Update to Bootstrap CSS 4.4.1
2019-12-17 09:19:05 -05:00
Garret Wassermann
7dbf1c3b68
Possibly fix test_autofill test case integrity fail
2019-12-17 09:11:37 -05:00
Garret Wassermann
1784d5cf60
Follow recommendation to use == instead of keyword is
2019-12-17 08:41:30 -05:00
Igor Mikeshin
407c00addd
Fix ticket search, when there are multiple custom fields
2019-11-22 15:14:56 +08:00
Timothy Hobbs
61dd12abd9
Fix tests
2019-10-16 17:36:55 +02:00
Garret Wassermann
0573bc37f8
PEP-8 codestyle improvements to pass tests
2019-10-12 19:05:00 -04:00
Garret Wassermann
182d553356
Fix some renaming issues from most recent merge
2019-10-12 18:58:50 -04:00
Timothy Hobbs
8a57f72349
Further refactor datatables code
2019-10-11 17:12:39 +02:00
Timothy Hobbs
4ca6adbe39
Move query helper functions out of lib to special query file
2019-10-11 16:31:52 +02:00
Timothy Hobbs
0691bbabcd
Refactor and fix datatables code to use cache safely
2019-10-11 15:50:35 +02:00
Timothy Hobbs
92ea5bc984
Fix: use helpdesk settings to for https config
2019-10-11 13:23:01 +02:00
Timothy Hobbs
03d1c66dd6
Refactor ticket list code
2019-10-11 13:10:35 +02:00
Timothy Hobbs
b862732512
Remove "classic" code path and always use datatables for ticket lists
2019-10-08 17:54:59 +02:00
Timothy Hobbs
f127b2c224
Refactor ticket list
2019-10-08 17:54:58 +02:00
Timothy Hobbs
b43e60875a
Don't use file paths because they don't work on S3
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Fixes #721 on develop but not on master
2019-09-23 16:52:17 +02:00
Garret Wassermann
7f27eb9428
Merge 0.2.17 release into develop
2019-08-27 21:53:25 -04:00
Garret Wassermann
4adec7c5b0
Merge pull request #769 from willstott101/patch-2
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Search custom field values.
2019-08-27 21:14:07 -04:00
Janne Alatalo
e9fc53d461
Fix linter error
2019-08-27 14:36:58 +03:00
Janne Alatalo
042e766be1
Add a test that checks that LOGIN_URL can be a view name
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This test requires that the admin urls are added to the test
configuration.
2019-08-27 13:04:00 +03:00
Janne Alatalo
0a43b9a160
Add support for custom login handler
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The custom login handler can be configured by setting the
settings.LOGIN_URL variable. If LOGIN_URL is None or 'helpdesk:login',
the app uses the default helpdesk login system. LOGIN_URL can be a view
name or raw url.
2019-08-27 13:02:07 +03:00
Garret Wassermann
66ab507c15
Snyc with master to get patches for ru templates and custom User models
2019-08-05 19:40:38 -04:00
Alexander Skvortsov
62fbee205c
Adjusted get_email management command to support custom User model
2019-08-05 18:41:31 -04:00
Will Stott
45854e44a7
Search custom field values.
2019-07-31 14:04:31 +01:00
Garret Wassermann
e1e05999eb
#767 , fix a misspelled urL in emailtemplate.json
2019-07-25 12:43:29 -04:00
Garret Wassermann
cd948a6701
Merge pull request #765 from OpenGeoLabs/gui_updates
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More gui updates
2019-07-07 02:33:11 -04:00
Jachym Cepicky
e7465ab2fd
more redminenish ticket filters
2019-07-06 22:36:59 +02:00
Jachym Cepicky
61d8df932c
more redminenish ticket view
2019-07-06 22:36:58 +02:00
Jachym Cepicky
74bcb4fc4f
updating font awesome
2019-07-06 22:36:58 +02:00
Jachym Cepicky
37c6905d46
cleaning time_spent formating
2019-07-06 22:36:58 +02:00
Andrea M
c969577161
Add setting for HTTPS in email links
2019-07-04 10:32:49 +02:00
Garret Wassermann
0de263280f
Merged 0.2.16 bugfixes
2019-05-25 01:25:39 -04:00
Garret Wassermann
ae26216435
PEP-8 fixes for get_email
2019-05-25 01:04:05 -04:00
Garret Wassermann
ce018d2ce5
Copy emails to CC list when processing with get_email, for #744
2019-05-25 01:01:02 -04:00
Garret Wassermann
e20f441992
PEP-8 fixes
2019-05-24 13:27:48 -04:00
Garret Wassermann
b61c0c71fd
Merge pull request #757 from OpenGeoLabs/145_due_date
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fix issue with setting due date format, for the issue #145
2019-05-24 13:23:52 -04:00
Garret Wassermann
d9ca94145f
Merge pull request #759 from OpenGeoLabs/758_public_ticket_editing
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fixes #758 : enables adding comments to public tickets
2019-05-24 11:52:47 -04:00
Garret Wassermann
04f6b3efdd
Merge pull request #761 from OpenGeoLabs/760_attachments
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fix for ticket #760 displaying followup attachments again
2019-05-24 11:49:17 -04:00
Jachym Cepicky
e5eea3bb43
display time spent only when user is_staff
2019-05-23 17:31:00 +02:00
Jachym Cepicky
416494c7dc
fix for ticket #760 displaying followup attachments again
2019-05-23 17:18:57 +02:00
Jachym Cepicky
2e58798fe1
fixes #758 : enables adding comments to public tickets
2019-05-23 09:55:08 +02:00
Jachym Cepicky
611e6de928
fix for the issue #145
2019-05-22 11:20:01 +02:00
Garret Wassermann
94eab853af
Fix email test, example didn't update the email subject
2019-04-01 22:17:32 -04:00
Garret Wassermann
9ca7f9fb46
Merge remote-tracking branch 'upstream/develop' into develop
2019-04-01 21:29:18 -04:00
Garret Wassermann
e3aa39220f
Merge pull request #751 from OpenGeoLabs/template_fix
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add space to heading of kb item
2019-04-01 15:54:41 -04:00
Jachym Cepicky
af7cc184e9
add space to heading of kb item
2019-04-01 21:52:48 +02:00
Jachym Cepicky
ef63a1186b
fix markdown bug
2019-03-29 15:17:10 +01:00
Garret Wassermann
eb60b967c8
Merge pull request #748 from auto-mat/resolved
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Don't show resolved tickets in unassigned tickets list
2019-03-27 14:57:46 -04:00
Timothy Hobbs
89be7a0fde
Don't show resolved tickets in unassigned tickets list
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Fixes #741
2019-03-27 17:16:33 +01:00
Garret Wassermann
d8a5159c37
Merge pull request #738 from OpenGeoLabs/design_cleaning
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adding some boostrap styles
2019-03-26 12:37:19 -04:00
Timothy Hobbs
71d4662c7b
Fix #732 encoding of 8bit utf emails
2019-03-26 14:50:45 +01:00
Timothy Hobbs
6886a7920e
Specify encoding of html email bodies explicitly
2019-03-26 13:59:01 +01:00
Timothy Hobbs
f3ffebc261
Fix test regression from pr #731
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https://github.com/django-helpdesk/django-helpdesk/pull/731/files#diff-dc9aca3bb03b3531dc114813db32f3c7R56
2019-03-25 17:13:10 +01:00
Cedric Carrard
9c85b8e8c1
fix redirect loop
2019-03-20 16:12:19 +01:00
Cedric Carrard
e4d6a54659
fix public homepage with kb_category but without kb disabled
2019-03-15 14:10:43 +01:00
Jachym Cepicky
579c9db3fc
adding some boostrap tyles
2019-03-10 12:43:41 +01:00
Garret Wassermann
6ce11266af
Fix broken test with blank body and attachment
2019-03-10 00:04:41 -05:00
Garret Wassermann
4d9a5f2c55
Merge remote-tracking branch 'upstream/develop' into develop
2019-03-09 19:02:24 -05:00
Garret Wassermann
ff74a8c21b
Sync with upstream merges
2019-03-09 19:01:51 -05:00
Garret Wassermann
519236c288
Merge 0.2.15 bugfixes
2019-03-09 19:00:06 -05:00
Garret Wassermann
c314d515c1
Fix PEP8 in url.py changes
2019-03-09 18:42:10 -05:00
Garret Wassermann
d42fc23e08
Fix password change URLs and add basic templates, to address #734
2019-03-09 18:38:24 -05:00
Jachym Cepicky
ba8f3f3cbb
style fix
2019-03-09 23:51:26 +01:00
Jachym Cepicky
ce82ddb9f9
Merge branch 'develop' into images_for_kb
2019-03-09 23:46:26 +01:00
Jachym Cepicky
db0f286989
adding support for images as knowledgebase attachment
2019-03-09 23:41:26 +01:00
Garret Wassermann
27cf481c0b
Merge pull request #733 from auto-mat/utf
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Add test for #732 , unicode characters in description
2019-03-09 14:51:29 -05:00
Jachym Cepicky
9127275557
adding support for images as knowledgebase attachment
2019-03-09 18:14:11 +01:00
Timothy Hobbs
5e9fed2d46
Add failing test for #732
2019-03-09 00:00:32 +01:00
Jachym Cepicky
ffef07eef9
Resize too big images
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Some too big images, if they are animated GIF's and overflow the page size, are not animated any more.
We use animated GIFs for the demonstration how to do things in the knowledge base. This fix makes the GIFs move, even if they are big.
2019-03-07 11:23:37 +01:00
Garret Wassermann
37be1346cd
Merge pull request #729 from auto-mat/quoted-printable
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Decode quoted-printable html bodies when getting email
2019-03-06 11:27:10 -05:00
Jachym Cepicky
57018e1aa0
adding tests
2019-03-06 15:03:47 +01:00
Jachym Cepicky
d4f1f85b29
Markdown for Knowledge base, ticket and comments.
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Removed markdown-deux
2019-03-06 14:42:57 +01:00
Timothy Hobbs
2c3ce8903f
Decode quoted-printable html bodies when getting email
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Fixes #719
2019-03-06 14:21:30 +01:00
Garret Wassermann
4fb6c40c4e
Merge pull request #717 from OpenGeoLabs/time_tracking
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Basic support for tracking time spent on tickets and follow-ups
2019-02-24 15:18:01 -05:00
Jachym Cepicky
4bd54e8bf3
adding tests
2019-02-24 20:46:48 +01:00
Jachym Cepicky
2093bf7faf
adding dedicated_time attribute to Queue model
2019-02-24 20:46:30 +01:00
Garret Wassermann
344dd75a1c
Address multipart mime ending up in description, for #700
2019-02-16 02:18:07 -05:00
Garret Wassermann
f6fe5a7834
Merge remote-tracking branch 'upstream/develop' into develop
2019-02-15 19:45:18 -05:00
Garret Wassermann
c97483deff
Merge 0.2.14 bugfixes
2019-02-15 19:44:41 -05:00
Garret Wassermann
64414141f7
Update ticket_cc_add template for bootstrap4
2019-02-15 19:37:46 -05:00
Garret Wassermann
a7505a1ecd
Merge pull request #720 from auto-mat/issue-700-fail
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Add failing test case for issue-700 emails without bodies
2019-02-15 17:01:38 -05:00
Timothy Hobbs
4e35082475
Add failing test case for issue-700 emails without bodies
2019-02-15 15:11:06 +01:00
Jachym Cepicky
d5aaea022a
czech translation
2019-02-06 22:07:12 +01:00
Jachym Cepicky
6ceb89a5cb
basic support for time spend of tikets and follow-ups
2019-02-06 21:55:53 +01:00
Jachym Cepicky
d02c8c818b
czech e-mail templates added
2019-02-06 11:58:32 +01:00
Jachym Cepicky
8cc0ca47f8
display list of queues only for users with right permissions
2019-02-05 15:44:06 +01:00
Jachym Cepicky
305d669e71
adding e-mail templates for czech language
2019-02-05 14:43:50 +01:00
Garret Wassermann
d9ccaacee5
Fix typo in __setattr__ in migrations, for #712
2019-02-04 11:29:17 -05:00
Garret Wassermann
e9137cce73
Merge pull request #711 from OpenGeoLabs/fix_date_picker
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set date picker format to yy-mm-dd
2019-02-04 11:18:50 -05:00
Jachym Cepicky
d4dc1c9abe
fix date picker format
2019-02-04 17:00:16 +01:00
Jay Turner
72d35232a1
Fix key errors
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KeyError: 'verboseescalation' comes up if the key isn't defined.
2019-02-03 18:03:27 +00:00
Jay Turner
d3c4d14a40
AttributeError: 'Command' object has no attribute 'option_list'
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There is a bug in the command in which option_list doesn't exist and thus, cannot be added to.
2019-02-03 17:59:17 +00:00
Timothy Hobbs
c33d6d24d0
Add pencil buttons to ticket view for easier assignment and priority setting
2019-02-02 20:40:46 +01:00
Timothy Hobbs
782aec649d
Fix links to tickets in datatables ticket list
2019-01-30 15:24:05 +01:00
Timothy Hobbs
bd070f3bec
Set voted_by to read only in knowledge base admin
2019-01-22 18:29:32 +01:00
Garret Wassermann
d7a8cb0de7
Merge 0.2.13 polish email templates
2019-01-17 09:17:54 -05:00
Wojciech Szymała
88a3b0502a
Adding Polish translation for notification templates sending by email
2019-01-17 09:25:12 +01:00
Garret Wassermann
e1f9fc03ce
PEP-8 fixes for lib.py
2019-01-02 20:08:55 -05:00
Garret Wassermann
6cfc1ca75c
Fix API changes to python-akismet, #687
2019-01-02 19:17:19 -05:00
Garret Wassermann
760c9d64dd
Remove bundled akismet in favor of pypi package dependency, for #687
2019-01-01 19:55:08 -05:00
Garret Wassermann
a5a679512c
Merge Polish translations from 0.2.11
2018-12-31 04:01:18 -05:00
Garret Wassermann
f0ca645261
Update Polish (pl) translation
2018-12-31 03:55:44 -05:00
Garret Wassermann
43ed3ac773
PEP-8 fixes for mail threading merge
2018-12-28 11:32:49 -05:00
Garret Wassermann
5f0d22a692
Merge brunotikami/master for user and email threading, for #385 and #375
2018-12-28 10:53:28 -05:00
Garret Wassermann
7dbede6c28
More bootstrap css updates for ticket pages
2018-12-28 04:53:09 -05:00
Garret Wassermann
e9d2b5ced3
Remove duplicate buttons from nav header, use sidebar instead
2018-12-28 03:50:30 -05:00
Garret Wassermann
96e37b9730
Use small font in sidebar saved query list
2018-12-28 03:29:42 -05:00
Garret Wassermann
4e1257c68e
Split sidebar button into All Tickets and Saved Queries
2018-12-28 03:28:20 -05:00
Garret Wassermann
696d10db12
Remove old python2/six code
2018-12-28 03:13:52 -05:00
Garret Wassermann
41d71e9062
Missing breadcrumps on settings and rss pages
2018-12-28 02:41:31 -05:00
Garret Wassermann
6d3964d16c
Fix broken javascript in the ticket page
2018-12-28 02:30:13 -05:00
Garret Wassermann
984f5b1cfb
Fix styling of sidebar text for saved queries
2018-12-28 02:26:08 -05:00
Garret Wassermann
523b3065db
Update public homepage templates, based on #684 item 3
2018-12-27 23:27:29 -05:00
Garret Wassermann
74974f0030
Sidebar message when no saved queries exist, for #684 task 1
2018-12-27 21:41:41 -05:00