Commit Graph

1820 Commits

Author SHA1 Message Date
Ross Poulton
038ea15877 * General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier. 2008-01-15 00:20:00 +00:00
Ross Poulton
dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. 2008-01-15 00:02:06 +00:00
Ross Poulton
3f7c918161 * Only e-mail users on ticket update if a comment or resolution was provided. 2008-01-14 23:40:51 +00:00
Ross Poulton
7932ace133 * Improve ticket submission form by adding help text and flagging optional fields as such
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
Ross Poulton
423b455fc1 Minor readme updates 2008-01-14 23:12:27 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97 * Updated license file
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf * Allow priority selection on submission
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved
* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
5052d40876 * Add htdocs (including jquery & nicEdit; need to sort out licensing)
* Update readme to reflect htdocs usage.
2008-01-08 00:02:52 +00:00
Ross Poulton
d146283259 * Only e-mail user on ticket change if there is a comment to send them. 2008-01-07 20:31:56 +00:00
Ross Poulton
977d0e0aca * Improve e-mail sending when ticket is updated or resolved 2008-01-07 20:30:55 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
3fccc19af8 Fix bug where opening & assigning in one go didn't work. 2007-12-28 03:38:39 +00:00
Ross Poulton
20ede72e59 Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file. 2007-12-28 03:35:28 +00:00
Ross Poulton
aa343ecaa2 Fix model import 2007-12-28 03:33:33 +00:00
Ross Poulton
7ccda25867 Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket. 2007-12-28 03:29:45 +00:00
Ross Poulton
ab77356cd7 * Expanded existing docstrings, added new ones
* Added __unicode__ method for TicketChange.
2007-12-27 01:35:34 +00:00
Ross Poulton
5873258db4 Propset Id 2007-12-27 00:33:06 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00