from django.contrib.auth import get_user_model
from django.test import TestCase
from django.test.client import Client
from django.urls import reverse
from django.utils import timezone
from helpdesk import settings as helpdesk_settings
from helpdesk.models import CustomField, Queue, Ticket
from helpdesk.templatetags.ticket_to_link import num_to_link
from helpdesk.user import HelpdeskUser
try: # python 3
from urllib.parse import urlparse
except ImportError: # python 2
from urlparse import urlparse
class TicketActionsTestCase(TestCase):
fixtures = ['emailtemplate.json']
def setUp(self):
self.queue_public = Queue.objects.create(
title='Queue 1',
slug='q1',
allow_public_submission=True,
new_ticket_cc='new.public@example.com',
updated_ticket_cc='update.public@example.com'
)
self.queue_private = Queue.objects.create(
title='Queue 2',
slug='q2',
allow_public_submission=False,
new_ticket_cc='new.private@example.com',
updated_ticket_cc='update.private@example.com'
)
self.ticket_data = {
'queue': self.queue_public,
'title': 'Test Ticket',
'description': 'Some Test Ticket',
}
self.client = Client()
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = False
def loginUser(self, is_staff=True):
"""Create a staff user and login"""
User = get_user_model()
self.user = User.objects.create(
username='User_1',
is_staff=is_staff,
)
self.user.set_password('pass')
self.user.save()
self.client.login(username='User_1', password='pass')
def test_ticket_markdown(self):
ticket_data = {
'queue': self.queue_public,
'title': 'Test Ticket',
'description': '*bold*',
}
ticket = Ticket.objects.create(**ticket_data)
self.assertEqual(ticket.get_markdown(),
"<p><em>bold</em></p>")
def test_delete_ticket_staff(self):
# make staff user
self.loginUser()
"""Tests whether staff can delete tickets"""
ticket = Ticket.objects.create(**self.ticket_data)
ticket_id = ticket.id
response = self.client.get(reverse('helpdesk:delete', kwargs={
'ticket_id': ticket_id}), follow=True)
self.assertContains(
response, 'Are you sure you want to delete this ticket')
response = self.client.post(reverse('helpdesk:delete', kwargs={
'ticket_id': ticket_id}), follow=True)
first_redirect = response.redirect_chain[0]
first_redirect_url = first_redirect[0]
# Ensure we landed on the "View" page.
# Django 1.9 compatible way of testing this
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
urlparts = urlparse(first_redirect_url)
self.assertEqual(urlparts.path, reverse('helpdesk:home'))
# test ticket deleted
with self.assertRaises(Ticket.DoesNotExist):
Ticket.objects.get(pk=ticket_id)
def test_update_ticket_staff(self):
"""Tests whether staff can update ticket details"""
# make staff user
self.loginUser()
# create second user
User = get_user_model()
self.user2 = User.objects.create(
username='User_2',
is_staff=True,
)
initial_data = {
'title': 'Private ticket test',
'queue': self.queue_public,
'assigned_to': self.user,
'status': Ticket.OPEN_STATUS,
}
# create ticket
ticket = Ticket.objects.create(**initial_data)
ticket_id = ticket.id
# assign new owner
post_data = {
'owner': self.user2.id,
}
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Owner from User_1 to User_2')
# change status with users email assigned and submitter email assigned,
# which triggers emails being sent
ticket.assigned_to = self.user2
ticket.submitter_email = 'submitter@test.com'
ticket.save()
self.user2.email = 'user2@test.com'
self.user2.save()
self.user.email = 'user1@test.com'
self.user.save()
post_data = {
'new_status': Ticket.CLOSED_STATUS,
'public': True
}
# do this also to a newly assigned user (different from logged in one)
ticket.assigned_to = self.user
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Status from Open to Closed')
post_data = {
'new_status': Ticket.OPEN_STATUS,
'owner': self.user2.id,
'public': True
}
response = self.client.post(reverse('helpdesk:update', kwargs={
'ticket_id': ticket_id}), post_data, follow=True)
self.assertContains(response, 'Changed Status from Open to Closed')
def test_can_access_ticket(self):
"""Tests whether non-staff but assigned user still counts as owner"""
# make non-staff user
self.loginUser(is_staff=False)
# create second user
User = get_user_model()
self.user2 = User.objects.create(
username='User_2',
is_staff=False,
)
initial_data = {
'title': 'Private ticket test',
'queue': self.queue_private,
'assigned_to': self.user,
'status': Ticket.OPEN_STATUS,
}
# create ticket
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = True
ticket = Ticket.objects.create(**initial_data)
self.assertEqual(HelpdeskUser(
self.user).can_access_ticket(ticket), True)
self.assertEqual(HelpdeskUser(
self.user2).can_access_ticket(ticket), False)
def test_num_to_link(self):
"""Test that we are correctly expanding links to tickets from IDs"""
# make staff user
self.loginUser()
initial_data = {
'title': 'Some private ticket',
'queue': self.queue_public,
'assigned_to': self.user,
'status': Ticket.OPEN_STATUS,
}
# create ticket
ticket = Ticket.objects.create(**initial_data)
ticket_id = ticket.id
# generate the URL text
result = num_to_link('this is ticket#%s' % ticket_id)
self.assertEqual(
result, "this is ticket <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
result2 = num_to_link(
'whoa another ticket is here #%s huh' % ticket_id)
self.assertEqual(
result2, "whoa another ticket is here <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
def test_create_ticket_getform(self):
self.loginUser()
response = self.client.get(reverse('helpdesk:submit'), follow=True)
self.assertEqual(response.status_code, 200)
# TODO this needs to be checked further
def test_merge_tickets(self):
self.loginUser()
# Create two tickets
ticket_1 = Ticket.objects.create(
queue=self.queue_public,
title='Ticket 1',
description='Description from ticket 1',
submitter_email='user1@mail.com',
status=Ticket.RESOLVED_STATUS,
resolution='Awesome resolution for ticket 1'
)
ticket_1_follow_up = ticket_1.followup_set.create(
title='Ticket 1 creation')
ticket_1_cc = ticket_1.ticketcc_set.create(user=self.user)
ticket_1_created = ticket_1.created
due_date = timezone.now()
ticket_2 = Ticket.objects.create(
queue=self.queue_public,
title='Ticket 2',
description='Description from ticket 2',
submitter_email='user2@mail.com',
due_date=due_date,
assigned_to=self.user
)
ticket_2_follow_up = ticket_1.followup_set.create(
title='Ticket 2 creation')
ticket_2_cc = ticket_2.ticketcc_set.create(email='random@mail.com')
# Create custom fields and set values for tickets
custom_field_1 = CustomField.objects.create(
name='test',
label='Test',
data_type='varchar',
)
ticket_1_field_1 = 'This is for the test field'
ticket_1.ticketcustomfieldvalue_set.create(
field=custom_field_1, value=ticket_1_field_1)
ticket_2_field_1 = 'Another test text'
ticket_2.ticketcustomfieldvalue_set.create(
field=custom_field_1, value=ticket_2_field_1)
custom_field_2 = CustomField.objects.create(
name='number',
label='Number',
data_type='integer',
)
ticket_2_field_2 = '444'
ticket_2.ticketcustomfieldvalue_set.create(
field=custom_field_2, value=ticket_2_field_2)
# Check that it correctly redirects to the intermediate page
response = self.client.post(
reverse('helpdesk:mass_update'),
data={
'ticket_id': [str(ticket_1.id), str(ticket_2.id)],
'action': 'merge'
},
follow=True
)
redirect_url = '%s?tickets=%s&tickets=%s' % (
reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id)
self.assertRedirects(response, redirect_url)
self.assertContains(response, ticket_1.description)
self.assertContains(response, ticket_1.resolution)
self.assertContains(response, ticket_1.submitter_email)
self.assertContains(response, ticket_1_field_1)
self.assertContains(response, ticket_2.description)
self.assertContains(response, ticket_2.submitter_email)
self.assertContains(response, ticket_2_field_1)
self.assertContains(response, ticket_2_field_2)
# Check that the merge is correctly done
response = self.client.post(
redirect_url,
data={
'chosen_ticket': str(ticket_1.id),
'due_date': str(ticket_2.id),
'status': str(ticket_1.id),
'submitter_email': str(ticket_2.id),
'description': str(ticket_2.id),
'assigned_to': str(ticket_2.id),
custom_field_1.name: str(ticket_1.id),
custom_field_2.name: str(ticket_2.id),
},
follow=True
)
self.assertRedirects(response, ticket_1.get_absolute_url())
ticket_2.refresh_from_db()
self.assertEqual(ticket_2.merged_to, ticket_1)
self.assertEqual(ticket_2.followup_set.count(), 0)
self.assertEqual(ticket_2.ticketcc_set.count(), 0)
ticket_1.refresh_from_db()
self.assertEqual(ticket_1.created, ticket_1_created)
self.assertEqual(ticket_1.due_date, due_date)
self.assertEqual(ticket_1.status, Ticket.RESOLVED_STATUS)
self.assertEqual(ticket_1.submitter_email, ticket_2.submitter_email)
self.assertEqual(ticket_1.description, ticket_2.description)
self.assertEqual(ticket_1.assigned_to, ticket_2.assigned_to)
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
field=custom_field_1).value, ticket_1_field_1)
self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
field=custom_field_2).value, ticket_2_field_2)
self.assertEqual(list(ticket_1.followup_set.all()), [
ticket_1_follow_up, ticket_2_follow_up])
self.assertEqual(list(ticket_1.ticketcc_set.all()),
[ticket_1_cc, ticket_2_cc])