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<div class="section" id="django-helpdesk-settings">
<h1>django-helpdesk settings<a class="headerlink" href="#django-helpdesk-settings" title="Permalink to this headline">¶</a></h1>
<p>The following settings can be changed in your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file to help change the way django-helpdesk operates.</p>
<div class="section" id="helpdesk-default-settings">
<h2>HELPDESK_DEFAULT_SETTINGS<a class="headerlink" href="#helpdesk-default-settings" title="Permalink to this headline">¶</a></h2>
<p>django-helpdesk has a built in <tt class="docutils literal"><span class="pre">UserSettings</span></tt> entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.</p>
<p>If you want to override the default settings for your users, create <tt class="docutils literal"><span class="pre">HELPDESK_DEFAULT_SETTINGS</span></tt> as a dictionary in <tt class="docutils literal"><span class="pre">settings.py</span></tt>. The default is below:</p>
<div class="highlight-python"><div class="highlight"><pre><span class="n">HELPDESK_DEFAULT_SETTINGS</span> <span class="o">=</span> <span class="p">{</span>
<span class="s">'use_email_as_submitter'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
<span class="s">'email_on_ticket_assign'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
<span class="s">'email_on_ticket_change'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
<span class="s">'login_view_ticketlist'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
<span class="s">'email_on_ticket_apichange'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
<span class="s">'tickets_per_page'</span><span class="p">:</span> <span class="mi">25</span>
<span class="p">}</span>
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