# django-helpdesk English language translation # Copyright (C) 2011 Ross Poulton # This file is distributed under the same license as the django-helpdesk package. # Ross Poulton , 2011. # #, fuzzy msgid "" msgstr "" "Project-Id-Version: 0.1\n" "Report-Msgid-Bugs-To: \n" "POT-Creation-Date: 2012-01-20 11:41-0800\n" "PO-Revision-Date: 2011-07-02 07:12+10Last-Translator: Ross Poulton " "\n" "MIME-Version: 1.0\n" "Content-Type: text/plain; charset=UTF-8\n" "Content-Transfer-Encoding: 8bit\n" #: forms.py:113 forms.py:346 models.py:262 views/staff.py:930 #: views/staff.py:936 views/staff.py:942 msgid "Queue" msgstr "" #: forms.py:122 msgid "Summary of the problem" msgstr "" #: forms.py:127 msgid "Submitter E-Mail Address" msgstr "" #: forms.py:129 msgid "" "This e-mail address will receive copies of all public updates to this ticket." msgstr "" #: forms.py:135 msgid "Description of Issue" msgstr "" #: forms.py:142 msgid "Case owner" msgstr "" #: forms.py:143 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" #: forms.py:151 models.py:322 management/commands/escalate_tickets.py:149 #: views/staff.py:334 msgid "Priority" msgstr "" #: forms.py:152 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" #: forms.py:158 forms.py:387 msgid "Attach File" msgstr "" #: forms.py:159 forms.py:388 msgid "You can attach a file such as a document or screenshot to this ticket." msgstr "" #: forms.py:167 views/staff.py:345 msgid "Tags" msgstr "" #: forms.py:168 msgid "" "Words, separated by spaces, or phrases separated by commas. These should " "communicate significant characteristics of this ticket" msgstr "" #: forms.py:261 msgid "Ticket Opened" msgstr "" #: forms.py:268 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" #: forms.py:355 msgid "Summary of your query" msgstr "" #: forms.py:360 msgid "Your E-Mail Address" msgstr "" #: forms.py:361 msgid "We will e-mail you when your ticket is updated." msgstr "" #: forms.py:366 msgid "Description of your issue" msgstr "" #: forms.py:368 msgid "" "Please be as descriptive as possible, including any details we may need to " "address your query." msgstr "" #: forms.py:376 msgid "Urgency" msgstr "" #: forms.py:377 msgid "Please select a priority carefully." msgstr "" #: forms.py:382 msgid "Due on" msgstr "" #: forms.py:470 msgid "Ticket Opened Via Web" msgstr "" #: forms.py:537 msgid "Show Ticket List on Login?" msgstr "" #: forms.py:538 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" #: forms.py:543 msgid "E-mail me on ticket change?" msgstr "" #: forms.py:544 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody " "else, do you want to receive an e-mail?" msgstr "" #: forms.py:549 msgid "E-mail me when assigned a ticket?" msgstr "" #: forms.py:550 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" #: forms.py:555 msgid "E-mail me when a ticket is changed via the API?" msgstr "" #: forms.py:556 msgid "If a ticket is altered by the API, do you want to receive an e-mail?" msgstr "" #: forms.py:561 msgid "Number of tickets to show per page" msgstr "" #: forms.py:562 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "" #: forms.py:569 msgid "Use my e-mail address when submitting tickets?" msgstr "" #: forms.py:570 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " "when entering the ticket if needed, this option only changes the default." msgstr "" #: models.py:32 models.py:256 models.py:484 models.py:781 models.py:815 #: views/staff.py:324 msgid "Title" msgstr "" #: models.py:37 models.py:786 models.py:1156 msgid "Slug" msgstr "" #: models.py:38 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." msgstr "" #: models.py:43 models.py:1009 models.py:1079 models.py:1153 msgid "E-Mail Address" msgstr "" #: models.py:46 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use " "IMAP or POP3, this should be the e-mail address for that mailbox." msgstr "" #: models.py:52 models.py:760 msgid "Locale" msgstr "" #: models.py:56 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." msgstr "" #: models.py:60 msgid "Allow Public Submission?" msgstr "" #: models.py:63 msgid "Should this queue be listed on the public submission form?" msgstr "" #: models.py:68 msgid "Allow E-Mail Submission?" msgstr "" #: models.py:71 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" #: models.py:76 msgid "Escalation Days" msgstr "" #: models.py:79 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." msgstr "" #: models.py:84 msgid "New Ticket CC Address" msgstr "" #: models.py:88 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple e-" "mail addresses." msgstr "" #: models.py:94 msgid "Updated Ticket CC Address" msgstr "" #: models.py:98 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " "this queue. Separate multiple addresses with a comma." msgstr "" #: models.py:105 msgid "E-Mail Box Type" msgstr "" #: models.py:107 msgid "POP 3" msgstr "" #: models.py:107 msgid "IMAP" msgstr "" #: models.py:110 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported." msgstr "" #: models.py:115 msgid "E-Mail Hostname" msgstr "" #: models.py:119 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." msgstr "" #: models.py:124 msgid "E-Mail Port" msgstr "" #: models.py:127 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " "the defaults." msgstr "" #: models.py:133 msgid "Use SSL for E-Mail?" msgstr "" #: models.py:136 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." msgstr "" #: models.py:141 msgid "E-Mail Username" msgstr "" #: models.py:145 msgid "Username for accessing this mailbox." msgstr "" #: models.py:149 msgid "E-Mail Password" msgstr "" #: models.py:153 msgid "Password for the above username" msgstr "" #: models.py:157 msgid "IMAP Folder" msgstr "" #: models.py:161 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " "your IMAP server into separate folders. Default: INBOX." msgstr "" #: models.py:168 msgid "E-Mail Check Interval" msgstr "" #: models.py:169 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" #: models.py:240 msgid "Open" msgstr "" #: models.py:241 msgid "Reopened" msgstr "" #: models.py:242 msgid "Resolved" msgstr "" #: models.py:243 msgid "Closed" msgstr "" #: models.py:244 msgid "Duplicate" msgstr "" #: models.py:248 msgid "1. Critical" msgstr "" #: models.py:249 msgid "2. High" msgstr "" #: models.py:250 msgid "3. Normal" msgstr "" #: models.py:251 msgid "4. Low" msgstr "" #: models.py:252 msgid "5. Very Low" msgstr "" #: models.py:266 msgid "Created" msgstr "" #: models.py:268 msgid "Date this ticket was first created" msgstr "" #: models.py:272 msgid "Modified" msgstr "" #: models.py:274 msgid "Date this ticket was most recently changed." msgstr "" #: models.py:278 msgid "Submitter E-Mail" msgstr "" #: models.py:281 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "" #: models.py:290 msgid "Assigned to" msgstr "" #: models.py:294 msgid "Status" msgstr "" #: models.py:300 msgid "On Hold" msgstr "" #: models.py:303 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" #: models.py:308 models.py:790 msgid "Description" msgstr "" #: models.py:311 msgid "The content of the customers query." msgstr "" #: models.py:315 msgid "Resolution" msgstr "" #: models.py:318 msgid "The resolution provided to the customer by our staff." msgstr "" #: models.py:326 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "" #: models.py:333 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." msgstr "" #: models.py:342 views/feeds.py:91 views/feeds.py:117 views/feeds.py:171 #: views/staff.py:281 msgid "Unassigned" msgstr "" #: models.py:381 msgid " - On Hold" msgstr "" #: models.py:475 models.py:1067 models.py:1225 models.py:1250 msgid "Ticket" msgstr "" #: models.py:479 models.py:708 models.py:1002 models.py:1150 msgid "Date" msgstr "" #: models.py:491 views/staff.py:295 msgid "Comment" msgstr "" #: models.py:497 msgid "Public" msgstr "" #: models.py:500 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." msgstr "" #: models.py:508 models.py:882 models.py:1075 views/staff.py:906 #: views/staff.py:912 views/staff.py:918 views/staff.py:924 msgid "User" msgstr "" #: models.py:512 msgid "New Status" msgstr "" #: models.py:516 msgid "If the status was changed, what was it changed to?" msgstr "" #: models.py:545 models.py:602 msgid "Follow-up" msgstr "" #: models.py:549 models.py:1230 msgid "Field" msgstr "" #: models.py:554 msgid "Old Value" msgstr "" #: models.py:560 msgid "New Value" msgstr "" #: models.py:568 msgid "removed" msgstr "" #: models.py:570 #, python-format msgid "set to %s" msgstr "" #: models.py:572 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" #: models.py:606 msgid "File" msgstr "" #: models.py:611 msgid "Filename" msgstr "" #: models.py:616 msgid "MIME Type" msgstr "" #: models.py:621 msgid "Size" msgstr "" #: models.py:622 msgid "Size of this file in bytes" msgstr "" #: models.py:657 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." msgstr "" #: models.py:662 models.py:703 models.py:997 msgid "Name" msgstr "" #: models.py:664 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" #: models.py:669 msgid "Body" msgstr "" #: models.py:670 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " "{{ queue }} - The queue; and {{ user }} - the current user." msgstr "" #: models.py:697 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." msgstr "" #: models.py:709 msgid "Date on which escalation should not happen" msgstr "" #: models.py:726 msgid "Template Name" msgstr "" #: models.py:731 msgid "Subject" msgstr "" #: models.py:733 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is " "available as in plain_text, below." msgstr "" #: models.py:739 msgid "Heading" msgstr "" #: models.py:741 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same " "context is available as in plain_text, below." msgstr "" #: models.py:747 msgid "Plain Text" msgstr "" #: models.py:748 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." msgstr "" #: models.py:754 msgid "HTML" msgstr "" #: models.py:755 msgid "The same context is available here as in plain_text, above." msgstr "" #: models.py:764 msgid "Locale of this template." msgstr "" #: models.py:811 msgid "Category" msgstr "" #: models.py:820 msgid "Question" msgstr "" #: models.py:824 msgid "Answer" msgstr "" #: models.py:828 msgid "Votes" msgstr "" #: models.py:829 msgid "Total number of votes cast for this item" msgstr "" #: models.py:834 msgid "Positive Votes" msgstr "" #: models.py:835 msgid "Number of votes for this item which were POSITIVE." msgstr "" #: models.py:840 msgid "Last Updated" msgstr "" #: models.py:841 msgid "The date on which this question was most recently changed." msgstr "" #: models.py:855 msgid "Unrated" msgstr "" #: models.py:886 msgid "Query Name" msgstr "" #: models.py:888 msgid "User-provided name for this query" msgstr "" #: models.py:892 msgid "Shared With Other Users?" msgstr "" #: models.py:895 msgid "Should other users see this query?" msgstr "" #: models.py:899 msgid "Search Query" msgstr "" #: models.py:900 msgid "Pickled query object. Be wary changing this." msgstr "" #: models.py:921 msgid "Settings Dictionary" msgstr "" #: models.py:922 msgid "" "This is a base64-encoded representation of a pickled Python dictionary. Do " "not change this field via the admin." msgstr "" #: models.py:991 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." msgstr "" #: models.py:1003 msgid "Date on which this e-mail address was added" msgstr "" #: models.py:1011 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." msgstr "" #: models.py:1016 msgid "Save Emails in Mailbox?" msgstr "" #: models.py:1019 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." msgstr "" #: models.py:1074 msgid "User who wishes to receive updates for this ticket." msgstr "" #: models.py:1082 msgid "For non-user followers, enter their e-mail address" msgstr "" #: models.py:1086 msgid "Can View Ticket?" msgstr "" #: models.py:1088 msgid "Can this CC login to view the ticket details?" msgstr "" #: models.py:1092 msgid "Can Update Ticket?" msgstr "" #: models.py:1094 msgid "Can this CC login and update the ticket?" msgstr "" #: models.py:1125 msgid "Field Name" msgstr "" #: models.py:1126 msgid "" "As used in the database and behind the scenes. Must be unique and consist of " "only lowercase letters with no punctuation." msgstr "" #: models.py:1131 msgid "Label" msgstr "" #: models.py:1133 msgid "The display label for this field" msgstr "" #: models.py:1137 msgid "Help Text" msgstr "" #: models.py:1138 msgid "Shown to the user when editing the ticket" msgstr "" #: models.py:1144 msgid "Character (single line)" msgstr "" #: models.py:1145 msgid "Text (multi-line)" msgstr "" #: models.py:1146 msgid "Integer" msgstr "" #: models.py:1147 msgid "Decimal" msgstr "" #: models.py:1148 msgid "List" msgstr "" #: models.py:1149 msgid "Boolean (checkbox yes/no)" msgstr "" #: models.py:1151 msgid "Time" msgstr "" #: models.py:1152 msgid "Date & Time" msgstr "" #: models.py:1154 msgid "URL" msgstr "" #: models.py:1155 msgid "IP Address" msgstr "" #: models.py:1160 msgid "Data Type" msgstr "" #: models.py:1162 msgid "Allows you to restrict the data entered into this field" msgstr "" #: models.py:1167 msgid "Maximum Length (characters)" msgstr "" #: models.py:1173 msgid "Decimal Places" msgstr "" #: models.py:1174 msgid "Only used for decimal fields" msgstr "" #: models.py:1180 msgid "Add empty first choice to List?" msgstr "" #: models.py:1181 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces " "that the user makes an active choice." msgstr "" #: models.py:1185 msgid "List Values" msgstr "" #: models.py:1186 msgid "For list fields only. Enter one option per line." msgstr "" #: models.py:1192 msgid "Ordering" msgstr "" #: models.py:1193 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" #: models.py:1207 msgid "Required?" msgstr "" #: models.py:1208 msgid "Does the user have to enter a value for this field?" msgstr "" #: models.py:1212 msgid "Staff Only?" msgstr "" #: models.py:1213 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" #: models.py:1256 msgid "Depends On Ticket" msgstr "" #: management/commands/create_usersettings.py:21 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" #: management/commands/escalate_tickets.py:143 #, python-format msgid "Ticket escalated after %s days" msgstr "" #: management/commands/get_email.py:151 msgid "Created from e-mail" msgstr "" #: management/commands/get_email.py:155 msgid "Unknown Sender" msgstr "" #: management/commands/get_email.py:209 msgid "" "No plain-text email body available. Please see attachment email_html_body." "html." msgstr "" #: management/commands/get_email.py:213 msgid "email_html_body.html" msgstr "" #: management/commands/get_email.py:287 msgid " (Reopened)" msgstr "" #: management/commands/get_email.py:289 msgid " (Updated)" msgstr "" #: management/commands/get_email.py:311 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "" #: management/commands/get_email.py:319 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "" #: views/feeds.py:35 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" #: views/feeds.py:40 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" #: views/feeds.py:46 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" #: views/feeds.py:51 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" #: views/feeds.py:98 msgid "Helpdesk: Unassigned Tickets" msgstr "" #: views/feeds.py:99 msgid "Unassigned Open and Reopened tickets" msgstr "" #: views/feeds.py:124 msgid "Helpdesk: Recent Followups" msgstr "" #: views/feeds.py:125 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" #: views/feeds.py:142 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" #: views/feeds.py:147 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" #: views/public.py:88 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" #: views/public.py:106 msgid "Submitter accepted resolution and closed ticket" msgstr "" #: views/staff.py:214 msgid "Accepted resolution and closed ticket" msgstr "" #: views/staff.py:237 msgid "Sorry, you need to login to do that." msgstr "" #: views/staff.py:274 #, python-format msgid "Assigned to %(username)s" msgstr "" #: views/staff.py:297 msgid "Updated" msgstr "" #: views/staff.py:464 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" #: views/staff.py:469 msgid "Unassigned in bulk update" msgstr "" #: views/staff.py:474 views/staff.py:479 msgid "Closed in bulk update" msgstr "" #: views/staff.py:684 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " "By switching to a different database system you will gain better searching! " "For more information, read the Django Documentation on string " "matching in SQLite." msgstr "" #: views/staff.py:797 msgid "Ticket taken off hold" msgstr "" #: views/staff.py:800 msgid "Ticket placed on hold" msgstr "" #: views/staff.py:868 msgid "Jan" msgstr "" #: views/staff.py:869 msgid "Feb" msgstr "" #: views/staff.py:870 msgid "Mar" msgstr "" #: views/staff.py:871 msgid "Apr" msgstr "" #: views/staff.py:872 msgid "May" msgstr "" #: views/staff.py:873 msgid "Jun" msgstr "" #: views/staff.py:874 msgid "Jul" msgstr "" #: views/staff.py:875 msgid "Aug" msgstr "" #: views/staff.py:876 msgid "Sep" msgstr "" #: views/staff.py:877 msgid "Oct" msgstr "" #: views/staff.py:878 msgid "Nov" msgstr "" #: views/staff.py:879 msgid "Dec" msgstr "" #: views/staff.py:905 msgid "User by Priority" msgstr "" #: views/staff.py:911 msgid "User by Queue" msgstr "" #: views/staff.py:917 msgid "User by Status" msgstr "" #: views/staff.py:923 msgid "User by Month" msgstr "" #: views/staff.py:929 msgid "Queue by Priority" msgstr "" #: views/staff.py:935 msgid "Queue by Status" msgstr "" #: views/staff.py:941 msgid "Queue by Month" msgstr ""