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126 lines
4.5 KiB
ReStructuredText
126 lines
4.5 KiB
ReStructuredText
django-helpdesk - A Django powered ticket tracker for small businesses.
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=======================================================================
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.. image:: https://travis-ci.org/django-helpdesk/django-helpdesk.png?branch=master
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:target: https://travis-ci.org/django-helpdesk/django-helpdesk
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.. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/master/graph/badge.svg
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:target: https://codecov.io/gh/django-helpdesk/django-helpdesk
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Copyright 2009-2020 Ross Poulton and django-helpdesk contributors. All Rights Reserved.
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See LICENSE for details.
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django-helpdesk was formerly known as Jutda Helpdesk, named after the
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company which originally created it. As of January 2011 the name has been
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changed to reflect what it really is: a Django-powered ticket tracker with
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contributors reaching far beyond Jutda.
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Complete documentation is available in the docs/ directory,
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or online at http://django-helpdesk.readthedocs.org/.
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You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/,
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or run a demo locally in just a couple steps!
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Licensing
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---------
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django-helpdesk is licensed under terms of the BSD 3-clause license.
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See the file 'LICENSE' for full licensing terms.
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Note that django-helpdesk is distributed with 3rd party products which
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have their own licenses. See LICENSE.3RDPARTY for license terms for
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included packages.
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Demo Quickstart
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---------------
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django-helpdesk includes a basic demo Django project so that you may easily
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get started with testing or developing django-helpdesk. The demo project
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resides in the `demo/` top-level folder.
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It's likely that you can start up a demo project server by running
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only the command::
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make rundemo
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then pointing your web browser at `localhost:8080`.
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For more information and options, please read the `demo/README.rst` file.
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**NOTE REGARDING SQLITE AND SEARCHING:**
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The demo project uses `sqlite` as its database. Sqlite does not allow
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case-insensitive searches and so the search function may not work as
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effectively as it would on other database such as PostgreSQL or MySQL
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that does support case-insensitive searches.
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For more information, see this note_ in the Django documentation.
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When you try to do a keyword search using `sqlite`, a message will be displayed
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to alert you to this shortcoming. There is no way around it, sorry.
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Installation
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------------
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`django-helpdesk` requires:
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* Django 1.11.x
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* either Python 2.7 or 3.6+ (likely 3.4+ still works though, but unsupported)
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**NOTE REGARDING PYTHON VERSION:**
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The recommended combination is Python 3.6+ with Django 1.11.
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Support for Python 2 will end in the next versions of both `django-helpdesk`
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and Django itself (Django 2.0), so users and developers are encouraged to begin
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transitioning to Python 3 if have not already. New projects should definitely
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use Python 3!
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**NOTE REGARDING DJANGO VERSION:**
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The recommended release is Django 1.11. However, there initial support of
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Django 2.x as of version 0.2.7 if you'd like to try it out.
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Please report any bugs you find!
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You can quickly install the latest stable version of `django-helpdesk`
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app via `pip`::
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pip install django-helpdesk
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You may also check out the `master` branch on GitHub, and install manually::
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python setup.py install
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Either way, you will need to add `django-helpdesk` to an existing
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Django project.
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For further installation information see `docs/install.html`
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and `docs/configuration.html`
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Upgrading from previous versions
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--------------------------------
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If you are upgrading from a previous version of `django-helpdesk` that used
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migrations, get an up to date version of the code base (eg by using
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`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
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python manage.py migrate helpdesk --db-dry-run # DB untouched
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python manage.py migrate helpdesk
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Lastly, restart your web server software (eg Apache) or FastCGI instance, to
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ensure the latest changes are in use.
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Unfortunately we are unable to assist if you are upgrading from a
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version of `django-helpdesk` prior to migrations (ie pre-2011).
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You can continue to the 'Initial Configuration' area, if needed.
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Contributing
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------------
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We're happy to include any type of contribution! This can be:
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* back-end python/django code development
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* front-end web development (HTML/Javascript, especially jQuery)
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* language translations
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* writing improved documentation and demos
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For more information on contributing, please see the `CONTRIBUTING.rst` file.
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.. _note: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
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