mirror of
https://github.com/django-helpdesk/django-helpdesk.git
synced 2024-12-13 10:21:05 +01:00
1985 lines
44 KiB
Plaintext
1985 lines
44 KiB
Plaintext
# django-helpdesk English language translation
|
|
# Copyright (C) 2011 Ross Poulton
|
|
# This file is distributed under the same license as the django-helpdesk package.
|
|
# Ross Poulton <ross@rossp.org>, 2011.
|
|
#
|
|
#, fuzzy
|
|
msgid ""
|
|
msgstr ""
|
|
"Project-Id-Version: 0.1\n"
|
|
"Report-Msgid-Bugs-To: \n"
|
|
"POT-Creation-Date: 2011-02-07 10:33+0000\n"
|
|
"PO-Revision-Date: 2011-07-02 07:12+10Last-Translator: Ross Poulton "
|
|
"<ross@rossp.org>\n"
|
|
"MIME-Version: 1.0\n"
|
|
"Content-Type: text/plain; charset=UTF-8\n"
|
|
"Content-Transfer-Encoding: 8bit\n"
|
|
|
|
#: forms.py:37 forms.py:271 models.py:258 templates/helpdesk/dashboard.html:10
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
|
|
#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:54
|
|
#: templates/helpdesk/ticket_list.html:75
|
|
#: templates/helpdesk/ticket_list.html:183
|
|
msgid "Queue"
|
|
msgstr ""
|
|
|
|
#: forms.py:46
|
|
msgid "Summary of the problem"
|
|
msgstr ""
|
|
|
|
#: forms.py:51
|
|
msgid "Submitter E-Mail Address"
|
|
msgstr ""
|
|
|
|
#: forms.py:52
|
|
msgid ""
|
|
"This e-mail address will receive copies of all public updates to this ticket."
|
|
msgstr ""
|
|
|
|
#: forms.py:58
|
|
msgid "Description of Issue"
|
|
msgstr ""
|
|
|
|
#: forms.py:65
|
|
msgid "Case owner"
|
|
msgstr ""
|
|
|
|
#: forms.py:66
|
|
msgid ""
|
|
"If you select an owner other than yourself, they'll be e-mailed details of "
|
|
"this ticket immediately."
|
|
msgstr ""
|
|
|
|
#: forms.py:74 models.py:318 management/commands/escalate_tickets.py:152
|
|
#: templates/helpdesk/public_view_ticket.html:21
|
|
#: templates/helpdesk/ticket.html:128
|
|
#: templates/helpdesk/ticket_desc_table.html:22
|
|
#: templates/helpdesk/ticket_list.html:81 views/staff.py:265
|
|
msgid "Priority"
|
|
msgstr ""
|
|
|
|
#: forms.py:75
|
|
msgid "Please select a priority carefully. If unsure, leave it as '3'."
|
|
msgstr ""
|
|
|
|
#: forms.py:81 forms.py:307
|
|
msgid "Attach File"
|
|
msgstr ""
|
|
|
|
#: forms.py:82 forms.py:308
|
|
msgid "You can attach a file such as a document or screenshot to this ticket."
|
|
msgstr ""
|
|
|
|
#: forms.py:90 templates/helpdesk/public_view_ticket.html:33
|
|
#: templates/helpdesk/ticket.html:131
|
|
#: templates/helpdesk/ticket_desc_table.html:33
|
|
#: templates/helpdesk/ticket_list.html:58
|
|
#: templates/helpdesk/ticket_list.html:183 views/staff.py:276
|
|
msgid "Tags"
|
|
msgstr ""
|
|
|
|
#: forms.py:91
|
|
msgid ""
|
|
"Words, separated by spaces, or phrases separated by commas. These should "
|
|
"communicate significant characteristics of this ticket"
|
|
msgstr ""
|
|
|
|
#: forms.py:183
|
|
msgid "Ticket Opened"
|
|
msgstr ""
|
|
|
|
#: forms.py:190
|
|
#, python-format
|
|
msgid "Ticket Opened & Assigned to %(name)s"
|
|
msgstr ""
|
|
|
|
#: forms.py:280
|
|
msgid "Summary of your query"
|
|
msgstr ""
|
|
|
|
#: forms.py:285
|
|
msgid "Your E-Mail Address"
|
|
msgstr ""
|
|
|
|
#: forms.py:286
|
|
msgid "We will e-mail you when your ticket is updated."
|
|
msgstr ""
|
|
|
|
#: forms.py:291
|
|
msgid "Description of your issue"
|
|
msgstr ""
|
|
|
|
#: forms.py:293
|
|
msgid ""
|
|
"Please be as descriptive as possible, including any details we may need to "
|
|
"address your query."
|
|
msgstr ""
|
|
|
|
#: forms.py:301
|
|
msgid "Urgency"
|
|
msgstr ""
|
|
|
|
#: forms.py:302
|
|
msgid "Please select a priority carefully."
|
|
msgstr ""
|
|
|
|
#: forms.py:390
|
|
msgid "Ticket Opened Via Web"
|
|
msgstr ""
|
|
|
|
#: forms.py:460
|
|
msgid "Show Ticket List on Login?"
|
|
msgstr ""
|
|
|
|
#: forms.py:461
|
|
msgid "Display the ticket list upon login? Otherwise, the dashboard is shown."
|
|
msgstr ""
|
|
|
|
#: forms.py:466
|
|
msgid "E-mail me on ticket change?"
|
|
msgstr ""
|
|
|
|
#: forms.py:467
|
|
msgid ""
|
|
"If you're the ticket owner and the ticket is changed via the web by somebody "
|
|
"else, do you want to receive an e-mail?"
|
|
msgstr ""
|
|
|
|
#: forms.py:472
|
|
msgid "E-mail me when assigned a ticket?"
|
|
msgstr ""
|
|
|
|
#: forms.py:473
|
|
msgid ""
|
|
"If you are assigned a ticket via the web, do you want to receive an e-mail?"
|
|
msgstr ""
|
|
|
|
#: forms.py:478
|
|
msgid "E-mail me when a ticket is changed via the API?"
|
|
msgstr ""
|
|
|
|
#: forms.py:479
|
|
msgid "If a ticket is altered by the API, do you want to receive an e-mail?"
|
|
msgstr ""
|
|
|
|
#: forms.py:484
|
|
msgid "Number of tickets to show per page"
|
|
msgstr ""
|
|
|
|
#: forms.py:485
|
|
msgid "How many tickets do you want to see on the Ticket List page?"
|
|
msgstr ""
|
|
|
|
#: forms.py:492
|
|
msgid "Use my e-mail address when submitting tickets?"
|
|
msgstr ""
|
|
|
|
#: forms.py:493
|
|
msgid ""
|
|
"When you submit a ticket, do you want to automatically use your e-mail "
|
|
"address as the submitter address? You can type a different e-mail address "
|
|
"when entering the ticket if needed, this option only changes the default."
|
|
msgstr ""
|
|
|
|
#: models.py:32 models.py:252 models.py:470 models.py:760 models.py:794
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
|
|
#: templates/helpdesk/ticket.html:122 templates/helpdesk/ticket_list.html:72
|
|
#: templates/helpdesk/ticket_list.html:183 views/staff.py:255
|
|
msgid "Title"
|
|
msgstr ""
|
|
|
|
#: models.py:37 models.py:765 models.py:1131
|
|
msgid "Slug"
|
|
msgstr ""
|
|
|
|
#: models.py:38
|
|
msgid ""
|
|
"This slug is used when building ticket ID's. Once set, try not to change it "
|
|
"or e-mailing may get messy."
|
|
msgstr ""
|
|
|
|
#: models.py:43 models.py:988 models.py:1058 models.py:1128
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
#: templates/helpdesk/ticket_cc_list.html:15
|
|
msgid "E-Mail Address"
|
|
msgstr ""
|
|
|
|
#: models.py:46
|
|
msgid ""
|
|
"All outgoing e-mails for this queue will use this e-mail address. If you use "
|
|
"IMAP or POP3, this should be the e-mail address for that mailbox."
|
|
msgstr ""
|
|
|
|
#: models.py:52
|
|
msgid "Locale"
|
|
msgstr ""
|
|
|
|
#: models.py:56
|
|
msgid ""
|
|
"Locale of this queue. All correspondence in this queue will be in this "
|
|
"language."
|
|
msgstr ""
|
|
|
|
#: models.py:60
|
|
msgid "Allow Public Submission?"
|
|
msgstr ""
|
|
|
|
#: models.py:63
|
|
msgid "Should this queue be listed on the public submission form?"
|
|
msgstr ""
|
|
|
|
#: models.py:68
|
|
msgid "Allow E-Mail Submission?"
|
|
msgstr ""
|
|
|
|
#: models.py:71
|
|
msgid "Do you want to poll the e-mail box below for new tickets?"
|
|
msgstr ""
|
|
|
|
#: models.py:76
|
|
msgid "Escalation Days"
|
|
msgstr ""
|
|
|
|
#: models.py:79
|
|
msgid ""
|
|
"For tickets which are not held, how often do you wish to increase their "
|
|
"priority? Set to 0 for no escalation."
|
|
msgstr ""
|
|
|
|
#: models.py:84
|
|
msgid "New Ticket CC Address"
|
|
msgstr ""
|
|
|
|
#: models.py:87
|
|
msgid ""
|
|
"If an e-mail address is entered here, then it will receive notification of "
|
|
"all new tickets created for this queue"
|
|
msgstr ""
|
|
|
|
#: models.py:92
|
|
msgid "Updated Ticket CC Address"
|
|
msgstr ""
|
|
|
|
#: models.py:95
|
|
msgid ""
|
|
"If an e-mail address is entered here, then it will receive notification of "
|
|
"all activity (new tickets, closed tickets, updates, reassignments, etc) for "
|
|
"this queue"
|
|
msgstr ""
|
|
|
|
#: models.py:101
|
|
msgid "E-Mail Box Type"
|
|
msgstr ""
|
|
|
|
#: models.py:103
|
|
msgid "POP 3"
|
|
msgstr ""
|
|
|
|
#: models.py:103
|
|
msgid "IMAP"
|
|
msgstr ""
|
|
|
|
#: models.py:106
|
|
msgid ""
|
|
"E-Mail server type for creating tickets automatically from a mailbox - both "
|
|
"POP3 and IMAP are supported."
|
|
msgstr ""
|
|
|
|
#: models.py:111
|
|
msgid "E-Mail Hostname"
|
|
msgstr ""
|
|
|
|
#: models.py:115
|
|
msgid ""
|
|
"Your e-mail server address - either the domain name or IP address. May be "
|
|
"\"localhost\"."
|
|
msgstr ""
|
|
|
|
#: models.py:120
|
|
msgid "E-Mail Port"
|
|
msgstr ""
|
|
|
|
#: models.py:123
|
|
msgid ""
|
|
"Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
|
|
"for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
|
|
"the defaults."
|
|
msgstr ""
|
|
|
|
#: models.py:129
|
|
msgid "Use SSL for E-Mail?"
|
|
msgstr ""
|
|
|
|
#: models.py:132
|
|
msgid ""
|
|
"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
|
|
"993 for IMAP and 995 for POP3."
|
|
msgstr ""
|
|
|
|
#: models.py:137
|
|
msgid "E-Mail Username"
|
|
msgstr ""
|
|
|
|
#: models.py:141
|
|
msgid "Username for accessing this mailbox."
|
|
msgstr ""
|
|
|
|
#: models.py:145
|
|
msgid "E-Mail Password"
|
|
msgstr ""
|
|
|
|
#: models.py:149
|
|
msgid "Password for the above username"
|
|
msgstr ""
|
|
|
|
#: models.py:153
|
|
msgid "IMAP Folder"
|
|
msgstr ""
|
|
|
|
#: models.py:157
|
|
msgid ""
|
|
"If using IMAP, what folder do you wish to fetch messages from? This allows "
|
|
"you to use one IMAP account for multiple queues, by filtering messages on "
|
|
"your IMAP server into separate folders. Default: INBOX."
|
|
msgstr ""
|
|
|
|
#: models.py:164
|
|
msgid "E-Mail Check Interval"
|
|
msgstr ""
|
|
|
|
#: models.py:165
|
|
msgid "How often do you wish to check this mailbox? (in Minutes)"
|
|
msgstr ""
|
|
|
|
#: models.py:236 templates/helpdesk/dashboard.html:10
|
|
#: templates/helpdesk/ticket.html:86
|
|
msgid "Open"
|
|
msgstr ""
|
|
|
|
#: models.py:237 templates/helpdesk/ticket.html:92
|
|
#: templates/helpdesk/ticket.html.py:98 templates/helpdesk/ticket.html:103
|
|
#: templates/helpdesk/ticket.html.py:107
|
|
msgid "Reopened"
|
|
msgstr ""
|
|
|
|
#: models.py:238 templates/helpdesk/dashboard.html:10
|
|
#: templates/helpdesk/ticket.html:87 templates/helpdesk/ticket.html.py:93
|
|
#: templates/helpdesk/ticket.html:99
|
|
msgid "Resolved"
|
|
msgstr ""
|
|
|
|
#: models.py:239 templates/helpdesk/ticket.html:88
|
|
#: templates/helpdesk/ticket.html.py:94 templates/helpdesk/ticket.html:100
|
|
#: templates/helpdesk/ticket.html.py:104
|
|
msgid "Closed"
|
|
msgstr ""
|
|
|
|
#: models.py:240 templates/helpdesk/ticket.html:89
|
|
#: templates/helpdesk/ticket.html.py:95 templates/helpdesk/ticket.html:108
|
|
msgid "Duplicate"
|
|
msgstr ""
|
|
|
|
#: models.py:244
|
|
msgid "1. Critical"
|
|
msgstr ""
|
|
|
|
#: models.py:245
|
|
msgid "2. High"
|
|
msgstr ""
|
|
|
|
#: models.py:246
|
|
msgid "3. Normal"
|
|
msgstr ""
|
|
|
|
#: models.py:247
|
|
msgid "4. Low"
|
|
msgstr ""
|
|
|
|
#: models.py:248
|
|
msgid "5. Very Low"
|
|
msgstr ""
|
|
|
|
#: models.py:262 templates/helpdesk/dashboard.html:44
|
|
#: templates/helpdesk/ticket_list.html:69
|
|
#: templates/helpdesk/ticket_list.html:183
|
|
msgid "Created"
|
|
msgstr ""
|
|
|
|
#: models.py:264
|
|
msgid "Date this ticket was first created"
|
|
msgstr ""
|
|
|
|
#: models.py:268
|
|
msgid "Modified"
|
|
msgstr ""
|
|
|
|
#: models.py:270
|
|
msgid "Date this ticket was most recently changed."
|
|
msgstr ""
|
|
|
|
#: models.py:274 templates/helpdesk/public_view_ticket.html:16
|
|
#: templates/helpdesk/ticket_desc_table.html:17
|
|
msgid "Submitter E-Mail"
|
|
msgstr ""
|
|
|
|
#: models.py:277
|
|
msgid ""
|
|
"The submitter will receive an email for all public follow-ups left for this "
|
|
"task."
|
|
msgstr ""
|
|
|
|
#: models.py:286
|
|
msgid "Assigned to"
|
|
msgstr ""
|
|
|
|
#: models.py:290 templates/helpdesk/dashboard.html:26
|
|
#: templates/helpdesk/ticket_list.html:55
|
|
#: templates/helpdesk/ticket_list.html:78
|
|
#: templates/helpdesk/ticket_list.html:183
|
|
msgid "Status"
|
|
msgstr ""
|
|
|
|
#: models.py:296
|
|
msgid "On Hold"
|
|
msgstr ""
|
|
|
|
#: models.py:299
|
|
msgid "If a ticket is on hold, it will not automatically be escalated."
|
|
msgstr ""
|
|
|
|
#: models.py:304 models.py:769 templates/helpdesk/public_view_ticket.html:39
|
|
#: templates/helpdesk/ticket_desc_table.html:45
|
|
msgid "Description"
|
|
msgstr ""
|
|
|
|
#: models.py:307
|
|
msgid "The content of the customers query."
|
|
msgstr ""
|
|
|
|
#: models.py:311 templates/helpdesk/public_view_ticket.html:46
|
|
#: templates/helpdesk/ticket_desc_table.html:52
|
|
msgid "Resolution"
|
|
msgstr ""
|
|
|
|
#: models.py:314
|
|
msgid "The resolution provided to the customer by our staff."
|
|
msgstr ""
|
|
|
|
#: models.py:322
|
|
msgid "1 = Highest Priority, 5 = Low Priority"
|
|
msgstr ""
|
|
|
|
#: models.py:329
|
|
msgid ""
|
|
"The date this ticket was last escalated - updated automatically by "
|
|
"management/commands/escalate_tickets.py."
|
|
msgstr ""
|
|
|
|
#: models.py:338 templates/helpdesk/ticket_desc_table.html:13
|
|
#: views/feeds.py:91 views/feeds.py:117 views/feeds.py:171 views/staff.py:212
|
|
msgid "Unassigned"
|
|
msgstr ""
|
|
|
|
#: models.py:377
|
|
msgid " - On Hold"
|
|
msgstr ""
|
|
|
|
#: models.py:461 models.py:1046 models.py:1178
|
|
#: templates/helpdesk/public_homepage.html:9
|
|
#: templates/helpdesk/public_view_form.html:12
|
|
msgid "Ticket"
|
|
msgstr ""
|
|
|
|
#: models.py:465 models.py:694 models.py:981 models.py:1125
|
|
msgid "Date"
|
|
msgstr ""
|
|
|
|
#: models.py:477 views/staff.py:226
|
|
msgid "Comment"
|
|
msgstr ""
|
|
|
|
#: models.py:483
|
|
msgid "Public"
|
|
msgstr ""
|
|
|
|
#: models.py:486
|
|
msgid ""
|
|
"Public tickets are viewable by the submitter and all staff, but non-public "
|
|
"tickets can only be seen by staff."
|
|
msgstr ""
|
|
|
|
#: models.py:494 models.py:861 models.py:1054
|
|
msgid "User"
|
|
msgstr ""
|
|
|
|
#: models.py:498 templates/helpdesk/ticket.html:84
|
|
msgid "New Status"
|
|
msgstr ""
|
|
|
|
#: models.py:502
|
|
msgid "If the status was changed, what was it changed to?"
|
|
msgstr ""
|
|
|
|
#: models.py:531 models.py:588
|
|
msgid "Follow-up"
|
|
msgstr ""
|
|
|
|
#: models.py:535 models.py:1183
|
|
msgid "Field"
|
|
msgstr ""
|
|
|
|
#: models.py:540
|
|
msgid "Old Value"
|
|
msgstr ""
|
|
|
|
#: models.py:546
|
|
msgid "New Value"
|
|
msgstr ""
|
|
|
|
#: models.py:554
|
|
msgid "removed"
|
|
msgstr ""
|
|
|
|
#: models.py:556
|
|
#, python-format
|
|
msgid "set to %s"
|
|
msgstr ""
|
|
|
|
#: models.py:558
|
|
#, python-format
|
|
msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
|
|
msgstr ""
|
|
|
|
#: models.py:592
|
|
msgid "File"
|
|
msgstr ""
|
|
|
|
#: models.py:597
|
|
msgid "Filename"
|
|
msgstr ""
|
|
|
|
#: models.py:602
|
|
msgid "MIME Type"
|
|
msgstr ""
|
|
|
|
#: models.py:607
|
|
msgid "Size"
|
|
msgstr ""
|
|
|
|
#: models.py:608
|
|
msgid "Size of this file in bytes"
|
|
msgstr ""
|
|
|
|
#: models.py:643
|
|
msgid ""
|
|
"Leave blank to allow this reply to be used for all queues, or select those "
|
|
"queues you wish to limit this reply to."
|
|
msgstr ""
|
|
|
|
#: models.py:648 models.py:689 models.py:976
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
msgid "Name"
|
|
msgstr ""
|
|
|
|
#: models.py:650
|
|
msgid ""
|
|
"Only used to assist users with selecting a reply - not shown to the user."
|
|
msgstr ""
|
|
|
|
#: models.py:655
|
|
msgid "Body"
|
|
msgstr ""
|
|
|
|
#: models.py:656
|
|
msgid ""
|
|
"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
|
|
"{{ queue }} - The queue; and {{ user }} - the current user."
|
|
msgstr ""
|
|
|
|
#: models.py:683
|
|
msgid ""
|
|
"Leave blank for this exclusion to be applied to all queues, or select those "
|
|
"queues you wish to exclude with this entry."
|
|
msgstr ""
|
|
|
|
#: models.py:695
|
|
msgid "Date on which escalation should not happen"
|
|
msgstr ""
|
|
|
|
#: models.py:712
|
|
msgid "Template Name"
|
|
msgstr ""
|
|
|
|
#: models.py:718
|
|
msgid "Subject"
|
|
msgstr ""
|
|
|
|
#: models.py:720
|
|
msgid ""
|
|
"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
|
|
"something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
|
|
"available as in plain_text, below."
|
|
msgstr ""
|
|
|
|
#: models.py:726
|
|
msgid "Heading"
|
|
msgstr ""
|
|
|
|
#: models.py:728
|
|
msgid ""
|
|
"In HTML e-mails, this will be the heading at the top of the email - the same "
|
|
"context is available as in plain_text, below."
|
|
msgstr ""
|
|
|
|
#: models.py:734
|
|
msgid "Plain Text"
|
|
msgstr ""
|
|
|
|
#: models.py:735
|
|
msgid ""
|
|
"The context available to you includes {{ ticket }}, {{ queue }}, and "
|
|
"depending on the time of the call: {{ resolution }} or {{ comment }}."
|
|
msgstr ""
|
|
|
|
#: models.py:741
|
|
msgid "HTML"
|
|
msgstr ""
|
|
|
|
#: models.py:742
|
|
msgid "The same context is available here as in plain_text, above."
|
|
msgstr ""
|
|
|
|
#: models.py:790 templates/helpdesk/kb_index.html:10
|
|
msgid "Category"
|
|
msgstr ""
|
|
|
|
#: models.py:799
|
|
msgid "Question"
|
|
msgstr ""
|
|
|
|
#: models.py:803
|
|
msgid "Answer"
|
|
msgstr ""
|
|
|
|
#: models.py:807
|
|
msgid "Votes"
|
|
msgstr ""
|
|
|
|
#: models.py:808
|
|
msgid "Total number of votes cast for this item"
|
|
msgstr ""
|
|
|
|
#: models.py:813
|
|
msgid "Positive Votes"
|
|
msgstr ""
|
|
|
|
#: models.py:814
|
|
msgid "Number of votes for this item which were POSITIVE."
|
|
msgstr ""
|
|
|
|
#: models.py:819
|
|
msgid "Last Updated"
|
|
msgstr ""
|
|
|
|
#: models.py:820
|
|
msgid "The date on which this question was most recently changed."
|
|
msgstr ""
|
|
|
|
#: models.py:834
|
|
msgid "Unrated"
|
|
msgstr ""
|
|
|
|
#: models.py:865 templates/helpdesk/ticket_list.html:142
|
|
msgid "Query Name"
|
|
msgstr ""
|
|
|
|
#: models.py:867
|
|
msgid "User-provided name for this query"
|
|
msgstr ""
|
|
|
|
#: models.py:871
|
|
msgid "Shared With Other Users?"
|
|
msgstr ""
|
|
|
|
#: models.py:874
|
|
msgid "Should other users see this query?"
|
|
msgstr ""
|
|
|
|
#: models.py:878
|
|
msgid "Search Query"
|
|
msgstr ""
|
|
|
|
#: models.py:879
|
|
msgid "Pickled query object. Be wary changing this."
|
|
msgstr ""
|
|
|
|
#: models.py:900
|
|
msgid "Settings Dictionary"
|
|
msgstr ""
|
|
|
|
#: models.py:901
|
|
msgid ""
|
|
"This is a base64-encoded representation of a pickled Python dictionary. Do "
|
|
"not change this field via the admin."
|
|
msgstr ""
|
|
|
|
#: models.py:970
|
|
msgid ""
|
|
"Leave blank for this e-mail to be ignored on all queues, or select those "
|
|
"queues you wish to ignore this e-mail for."
|
|
msgstr ""
|
|
|
|
#: models.py:982
|
|
msgid "Date on which this e-mail address was added"
|
|
msgstr ""
|
|
|
|
#: models.py:990
|
|
msgid ""
|
|
"Enter a full e-mail address, or portions with wildcards, eg *@domain.com or "
|
|
"postmaster@*."
|
|
msgstr ""
|
|
|
|
#: models.py:995
|
|
msgid "Save Emails in Mailbox?"
|
|
msgstr ""
|
|
|
|
#: models.py:998
|
|
msgid ""
|
|
"Do you want to save emails from this address in the mailbox? If this is "
|
|
"unticked, emails from this address will be deleted."
|
|
msgstr ""
|
|
|
|
#: models.py:1053
|
|
msgid "User who wishes to receive updates for this ticket."
|
|
msgstr ""
|
|
|
|
#: models.py:1061
|
|
msgid "For non-user followers, enter their e-mail address"
|
|
msgstr ""
|
|
|
|
#: models.py:1065
|
|
msgid "Can View Ticket?"
|
|
msgstr ""
|
|
|
|
#: models.py:1067
|
|
msgid "Can this CC login to view the ticket details?"
|
|
msgstr ""
|
|
|
|
#: models.py:1071
|
|
msgid "Can Update Ticket?"
|
|
msgstr ""
|
|
|
|
#: models.py:1073
|
|
msgid "Can this CC login and update the ticket?"
|
|
msgstr ""
|
|
|
|
#: models.py:1100
|
|
msgid "Field Name"
|
|
msgstr ""
|
|
|
|
#: models.py:1101
|
|
msgid ""
|
|
"As used in the database and behind the scenes. Must be unique and consist of "
|
|
"only lowercase letters with no punctuation."
|
|
msgstr ""
|
|
|
|
#: models.py:1106
|
|
msgid "Label"
|
|
msgstr ""
|
|
|
|
#: models.py:1108
|
|
msgid "The display label for this field"
|
|
msgstr ""
|
|
|
|
#: models.py:1112
|
|
msgid "Help Text"
|
|
msgstr ""
|
|
|
|
#: models.py:1113
|
|
msgid "Shown to the user when editing the ticket"
|
|
msgstr ""
|
|
|
|
#: models.py:1119
|
|
msgid "Character (single line)"
|
|
msgstr ""
|
|
|
|
#: models.py:1120
|
|
msgid "Text (multi-line)"
|
|
msgstr ""
|
|
|
|
#: models.py:1121
|
|
msgid "Integer"
|
|
msgstr ""
|
|
|
|
#: models.py:1122
|
|
msgid "Decimal"
|
|
msgstr ""
|
|
|
|
#: models.py:1123
|
|
msgid "List"
|
|
msgstr ""
|
|
|
|
#: models.py:1124
|
|
msgid "Boolean (checkbox yes/no)"
|
|
msgstr ""
|
|
|
|
#: models.py:1126
|
|
msgid "Time"
|
|
msgstr ""
|
|
|
|
#: models.py:1127
|
|
msgid "Date & Time"
|
|
msgstr ""
|
|
|
|
#: models.py:1129
|
|
msgid "URL"
|
|
msgstr ""
|
|
|
|
#: models.py:1130
|
|
msgid "IP Address"
|
|
msgstr ""
|
|
|
|
#: models.py:1135
|
|
msgid "Data Type"
|
|
msgstr ""
|
|
|
|
#: models.py:1137
|
|
msgid "Allows you to restrict the data entered into this field"
|
|
msgstr ""
|
|
|
|
#: models.py:1142
|
|
msgid "Maximum Length (characters)"
|
|
msgstr ""
|
|
|
|
#: models.py:1148
|
|
msgid "Decimal Places"
|
|
msgstr ""
|
|
|
|
#: models.py:1149
|
|
msgid "Only used for decimal fields"
|
|
msgstr ""
|
|
|
|
#: models.py:1155
|
|
msgid "List Values"
|
|
msgstr ""
|
|
|
|
#: models.py:1156
|
|
msgid "For list fields only. Enter one option per line."
|
|
msgstr ""
|
|
|
|
#: models.py:1162
|
|
msgid "Required?"
|
|
msgstr ""
|
|
|
|
#: models.py:1163
|
|
msgid "Does the user have to enter a value for this field?"
|
|
msgstr ""
|
|
|
|
#: models.py:1167
|
|
msgid "Staff Only?"
|
|
msgstr ""
|
|
|
|
#: models.py:1168
|
|
msgid ""
|
|
"If this is ticked, then the public submission form will NOT show this field"
|
|
msgstr ""
|
|
|
|
#: management/commands/escalate_tickets.py:146
|
|
#, python-format
|
|
msgid "Ticket escalated after %s days"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:146
|
|
msgid "Created from e-mail"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:150
|
|
msgid "Unknown Sender"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:204
|
|
msgid ""
|
|
"No plain-text email body available. Please see attachment email_html_body."
|
|
"html."
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:208
|
|
msgid "email_html_body.html"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:285
|
|
msgid " (Reopened)"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:287
|
|
msgid " (Updated)"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:309
|
|
#, python-format
|
|
msgid "E-Mail Received from %(sender_email)s"
|
|
msgstr ""
|
|
|
|
#: management/commands/get_email.py:317
|
|
#, python-format
|
|
msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:7
|
|
msgid "Powered by django-helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:12 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
|
|
msgid "My Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:13
|
|
msgid "All Recent Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:14 templates/helpdesk/dashboard.html:43
|
|
#: templates/helpdesk/rss_list.html:15
|
|
msgid "Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:45 templates/helpdesk/public_base.html:3
|
|
#: templates/helpdesk/public_base.html:11
|
|
msgid "Helpdesk"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:47
|
|
msgid "Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:48 templates/helpdesk/ticket_list.html:182
|
|
msgid "Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:49
|
|
msgid "New Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:50
|
|
msgid "Stats"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:63
|
|
msgid "Logout"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:64
|
|
msgid "Search..."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:64
|
|
msgid "Enter a keyword, or a ticket number to jump straight to that ticket."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73
|
|
msgid ""
|
|
"Powered by <a href='https://github.com/rossp/django-helpdesk'>django-"
|
|
"helpdesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73 templates/helpdesk/rss_list.html:9
|
|
#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
|
|
#: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
|
|
msgid "RSS Icon"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73 templates/helpdesk/rss_list.html:2
|
|
#: templates/helpdesk/rss_list.html.py:4
|
|
msgid "RSS Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73
|
|
msgid "API"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73
|
|
msgid "User Settings"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/base.html:73
|
|
msgid "System Settings"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:3
|
|
msgid "Delete Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Query</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this saved filter (<em>%(query_title)s</"
|
|
"em>)? To re-create it, you will need to manually re-filter your ticket "
|
|
"listing.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:11
|
|
msgid ""
|
|
"\n"
|
|
"<p>You have shared this query, so other users may be using it. If you delete "
|
|
"it, they will have to manually create their own query.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:15
|
|
#: templates/helpdesk/delete_ticket.html:11
|
|
msgid "No, Don't Delete It"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/confirm_delete_saved_query.html:17
|
|
#: templates/helpdesk/delete_ticket.html:13
|
|
msgid "Yes - Delete It"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:3
|
|
msgid "Create Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:6
|
|
msgid ""
|
|
"<h2>Submit a Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Unless otherwise stated, all fields are required. Please provide as "
|
|
"descriptive a title and description as possible.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:17
|
|
#: templates/helpdesk/edit_ticket.html:19
|
|
#: templates/helpdesk/public_homepage.html:31
|
|
msgid "(Optional)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/create_ticket.html:26
|
|
#: templates/helpdesk/public_homepage.html:40
|
|
msgid "Submit Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:2
|
|
msgid "Helpdesk Dashboard"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:9
|
|
msgid "Helpdesk Summary"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:20
|
|
msgid ""
|
|
"Welcome to your Helpdesk Dashboard! From here you can quickly see your own "
|
|
"tickets, and those tickets that have no owner. Why not pick up an orphan "
|
|
"ticket and sort it out for a customer?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:25
|
|
msgid "Your Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
|
|
#: templates/helpdesk/ticket_list.html:183
|
|
msgid "Pr"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:26
|
|
msgid "Last Update"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:38
|
|
msgid "You have no tickets assigned to you."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:52
|
|
#: templates/helpdesk/ticket_desc_table.html:13
|
|
msgid "Take"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:52
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
#: templates/helpdesk/email_ignore_list.html:23
|
|
#: templates/helpdesk/ticket_cc_list.html:15
|
|
#: templates/helpdesk/ticket_cc_list.html:23
|
|
msgid "Delete"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/dashboard.html:56
|
|
msgid "There are no unassigned tickets."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:3
|
|
msgid "Delete Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/delete_ticket.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? "
|
|
"All traces of the ticket, including followups, attachments, and updates will "
|
|
"be irreversably removed.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/edit_ticket.html:3
|
|
msgid "Edit Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/edit_ticket.html:6
|
|
msgid ""
|
|
"<h2>Edit a Ticket</h2>\n"
|
|
"\n"
|
|
"<p>Unless otherwise stated, all fields are required. Please provide as "
|
|
"descriptive a title and description as possible.</p>\n"
|
|
"\n"
|
|
"<p><strong>Note:</strong> Editing a ticket does <em>not</em> send an e-mail "
|
|
"to the ticket owner or submitter. No new details should be entered, this "
|
|
"form should only be used to fix incorrect details or clean up the submission."
|
|
"</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/edit_ticket.html:28
|
|
msgid "Save Changes"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_add.html:3
|
|
#: templates/helpdesk/email_ignore_add.html:23
|
|
msgid "Ignore E-Mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_add.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Ignore E-Mail Address</h2>\n"
|
|
"\n"
|
|
"<p>To ignore an e-mail address and prevent any emails from that address "
|
|
"creating tickets automatically, enter the e-mail address below.</p>\n"
|
|
"\n"
|
|
"<p>You can either enter a whole e-mail address such as <em>email@domain.com</"
|
|
"em> or a portion of an e-mail address with a wildcard, such as <em>*@domain."
|
|
"com</em> or <em>user@*</em>.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_del.html:3
|
|
msgid "Delete Ignored E-Mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_del.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Un-Ignore E-Mail Address</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you wish to stop removing this email address (<em>%"
|
|
"(email_address)s</em>) and allow their e-mails to automatically create "
|
|
"tickets in your system? You can re-add this e-mail address at any time.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_del.html:11
|
|
msgid "Keep Ignoring It"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_del.html:13
|
|
msgid "Stop Ignoring It"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:3
|
|
#: templates/helpdesk/email_ignore_list.html:12
|
|
msgid "Ignored E-Mail Addresses"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Ignored E-Mail Addresses</h2>\n"
|
|
"\n"
|
|
"<p>The following e-mail addresses are currently being ignored by the "
|
|
"incoming e-mail processor. You can <a href='add/'>add a new e-mail address "
|
|
"to the list</a> or delete any of the items below as required.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
msgid "Date Added"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
msgid "Queues"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:13
|
|
msgid "Keep in mailbox?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:21
|
|
msgid "All"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:22
|
|
msgid "Keep"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/email_ignore_list.html:29
|
|
msgid ""
|
|
"<strong>Note:</strong> If the 'Keep' option is not selected, emails sent "
|
|
"from that address will be deleted permanently."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/followup_edit.html:2
|
|
msgid "Edit followup"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/followup_edit.html:9
|
|
msgid "Edit FollowUp"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/followup_edit.html:14
|
|
msgid "Reassign ticket:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/followup_edit.html:16
|
|
msgid "Title:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/followup_edit.html:19
|
|
msgid "Comment:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:4
|
|
#: templates/helpdesk/kb_category.html:11
|
|
#, python-format
|
|
msgid "Knowledgebase Category: %(kbcat)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:6
|
|
#, python-format
|
|
msgid "You are viewing all items in the %(kbcat)s category."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_category.html:12
|
|
msgid "Article"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:4 templates/helpdesk/public_base.html:14
|
|
msgid "Knowledgebase"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:6
|
|
msgid ""
|
|
"We have listed a number of knowledgebase articles for your perusal in the "
|
|
"following categories. Please check to see if any of these articles address "
|
|
"your problem prior to opening a support ticket."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_index.html:9
|
|
msgid "Knowledgebase Categories"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:4
|
|
#, python-format
|
|
msgid "Knowledgebase: %(item)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:13
|
|
#, python-format
|
|
msgid ""
|
|
"View <a href='%(category_url)s'>other <em>%(category_title)s</em> articles</"
|
|
"a>, or continue <a href='../'>viewing other knowledgebase articles</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:15
|
|
msgid "Feedback"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:17
|
|
msgid ""
|
|
"We give our users an opportunity to vote for items that they believe have "
|
|
"helped them out, in order for us to better serve future customers. We would "
|
|
"appreciate your feedback on this article. Did you find it useful?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:20
|
|
msgid "This article was useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:21
|
|
msgid "This article was <strong>not</strong> useful to me"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:24
|
|
msgid "The results of voting by other readers of this article are below:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:27
|
|
#, python-format
|
|
msgid "Recommendations: %(recommendations)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:28
|
|
#, python-format
|
|
msgid "Votes: %(votes)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/kb_item.html:29
|
|
#, python-format
|
|
msgid "Overall Rating: %(score)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:13
|
|
msgid "Submit A Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:15
|
|
msgid "Log In"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_base.html:22
|
|
msgid ""
|
|
"Powered by <a href='http://github.com/rossp/django-helpdesk'>django-"
|
|
"helpdesk</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:4
|
|
#: templates/helpdesk/public_view_form.html:4
|
|
#: templates/helpdesk/public_view_ticket.html:2
|
|
msgid "View a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:12
|
|
#: templates/helpdesk/public_view_form.html:15
|
|
msgid "Your E-mail Address"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:16
|
|
#: templates/helpdesk/public_view_form.html:19
|
|
msgid "View Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:20
|
|
msgid "Submit a Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_homepage.html:22
|
|
msgid ""
|
|
"All fields are required. Please provide as descriptive a title and "
|
|
"description as possible."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_spam.html:4
|
|
msgid "Unable To Open Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_spam.html:6
|
|
msgid ""
|
|
"<p>Sorry, but there has been an error trying to submit your ticket.</p>\n"
|
|
"\n"
|
|
"<p>Our system has marked your submission as <strong>spam</strong>, so we are "
|
|
"unable to save it. If this is not spam, please press back and re-type your "
|
|
"message. Be careful to avoid sounding 'spammy', and if you have heaps of "
|
|
"links please try removing them if possible.</p>\n"
|
|
"\n"
|
|
"<p>We are sorry for any inconvenience, however this check is required to "
|
|
"avoid our helpdesk resources being overloaded by spammers.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_form.html:8
|
|
msgid "Error:"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:8
|
|
#, python-format
|
|
msgid "Queue: %(queue_name)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:11
|
|
#: templates/helpdesk/ticket_desc_table.html:7
|
|
msgid "Submitted On"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:46
|
|
#: templates/helpdesk/ticket_desc_table.html:52
|
|
msgid "Accept"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:46
|
|
#: templates/helpdesk/ticket_desc_table.html:52
|
|
msgid "Accept and Close"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:55
|
|
#: templates/helpdesk/ticket.html:48
|
|
msgid "Follow-Ups"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/public_view_ticket.html:63
|
|
#: templates/helpdesk/ticket.html:59
|
|
#, python-format
|
|
msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:3
|
|
#: templates/helpdesk/report_output.html:3
|
|
#: templates/helpdesk/report_output.html:6
|
|
msgid "Reports & Statistics"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:6
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Reports & Statistics</h2>\n"
|
|
"\n"
|
|
"<p>You haven't created any tickets yet, so you cannot run any reports.</p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/report_index.html:12
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Reports & Statistics</h2>\n"
|
|
"\n"
|
|
"\n"
|
|
"<ul>\n"
|
|
"<li>User<ul>\n"
|
|
"\n"
|
|
" <li><a href='userpriority/'>by Priority</a></li>\n"
|
|
" <li><a href='userqueue/'>by Queue</a></li>\n"
|
|
" <li><a href='userstatus/'>by Status</a></li>\n"
|
|
" <li><a href='usermonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"\n"
|
|
"<li>Queue<ul>\n"
|
|
" \n"
|
|
" <li><a href='queuepriority/'>by Priority</a></li>\n"
|
|
" <li><a href='queuestatus/'>by Status</a></li>\n"
|
|
" <li><a href='queuemonth/'>by Month</a></li>\n"
|
|
"\n"
|
|
"</ul></li>\n"
|
|
"</ul>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:6
|
|
msgid ""
|
|
"The following RSS feeds are available for you to monitor using your "
|
|
"preferred RSS software. With the exception of the 'Latest Activity' feed, "
|
|
"all feeds provide information only on Open and Reopened cases. This ensures "
|
|
"your RSS reader isn't full of information about closed or historical tasks."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:10
|
|
msgid ""
|
|
"A summary of your open tickets - useful for getting alerted to new tickets "
|
|
"opened for you"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:12
|
|
msgid "Latest Activity"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:13
|
|
msgid ""
|
|
"A summary of all helpdesk activity - including comments, emails, "
|
|
"attachments, and more"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:16
|
|
msgid ""
|
|
"All unassigned tickets - useful for being alerted to new tickets opened by "
|
|
"the public via the web or via e-mail"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:19
|
|
msgid ""
|
|
"These RSS feeds allow you to view a summary of either your own tickets, or "
|
|
"all tickets, for each of the queues in your helpdesk. For example, if you "
|
|
"manage the staff who utilise a particular queue, this may be used to view "
|
|
"new tickets coming into that queue."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:22
|
|
msgid "Per-Queue Feeds"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:23
|
|
msgid "All Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/rss_list.html:27
|
|
msgid "Open Tickets"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:3
|
|
msgid "Change System Settings"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>System Settings</h2>\n"
|
|
"\n"
|
|
"<p>The following items can be maintained by you or other superusers:</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:11
|
|
msgid "E-Mail Ignore list"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:12
|
|
msgid "Maintain Queues"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:13
|
|
msgid "Maintain Pre-Set Replies"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:14
|
|
msgid "Maintain Knowledgebase Categories"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:15
|
|
msgid "Maintain Knowledgebase Items"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:16
|
|
msgid "Maintain E-Mail Templates"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/system_settings.html:17
|
|
msgid "Maintain Users"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:2
|
|
msgid "View Ticket Details"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:34
|
|
msgid "Attach another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:146
|
|
msgid "Add Another File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:53
|
|
msgid "Private"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:70
|
|
msgid "Respond to this ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:76
|
|
msgid "Use a Pre-set Reply"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:78
|
|
msgid ""
|
|
"Selecting a pre-set reply will over-write your comment below. You can then "
|
|
"modify the pre-set reply to your liking before saving this update."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:80
|
|
msgid "Comment / Resolution"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:82
|
|
msgid ""
|
|
"You can insert ticket and queue details in your message. For more "
|
|
"information, see the <a href='../../help/context/'>context help page</a>."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:111
|
|
msgid "Is this update public?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:113
|
|
msgid ""
|
|
"If this is public, the submitter will be e-mailed your comment or resolution."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:116
|
|
msgid "Change Further Details »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:125 templates/helpdesk/ticket_list.html:53
|
|
#: templates/helpdesk/ticket_list.html:84
|
|
#: templates/helpdesk/ticket_list.html:183
|
|
msgid "Owner"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:126
|
|
msgid "Unassign"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:139
|
|
msgid "Attach File(s) »"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:145
|
|
msgid "Attach a File"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket.html:153
|
|
msgid "Update This Ticket"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_add.html:3
|
|
msgid "Add Ticket CC"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_add.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Add Ticket CC</h2>\n"
|
|
"\n"
|
|
"<p>To automatically send an email to a user or e-mail address when this "
|
|
"ticket is updated, select the user or enter an e-mail address below.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_add.html:21
|
|
msgid "Save Ticket CC"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_del.html:3
|
|
msgid "Delete Ticket CC"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_del.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Delete Ticket CC</h2>\n"
|
|
"\n"
|
|
"<p>Are you sure you wish to delete this email address (<em>%(email_address)"
|
|
"s</em>) from the CC list for this ticket? They will stop receiving updates.</"
|
|
"p>\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_del.html:11
|
|
msgid "Don't Delete"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_del.html:13
|
|
msgid "Yes, Delete"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:3
|
|
msgid "Ticket CC Settings"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:5
|
|
#, python-format
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Ticket CC Settings</h2>\n"
|
|
"\n"
|
|
"<p>The following people will receive an e-mail whenever <em><a href='../'>%"
|
|
"(ticket_title)s</a></em> is updated. Some people can also view or edit the "
|
|
"ticket via the public ticket views.</p>\n"
|
|
"\n"
|
|
"<p>You can <a href='add/'>add a new e-mail address to the list</a> or delete "
|
|
"any of the items below as required.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:14
|
|
msgid "Ticket CC List"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:15
|
|
msgid "View?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:15
|
|
msgid "Update?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_cc_list.html:29
|
|
#, python-format
|
|
msgid "Return to <em>%(ticket_title)s</em>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:3
|
|
msgid "Unhold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:3
|
|
msgid "Hold"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:4
|
|
#, python-format
|
|
msgid "Queue: %(queue)s"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:12
|
|
msgid "Assigned To"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:18
|
|
msgid "Ignore"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:27
|
|
msgid "Copies To"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_desc_table.html:28
|
|
msgid "Manage"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:2
|
|
msgid "Ticket Listing"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:49
|
|
msgid "Change Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:52
|
|
msgid "Sorting"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:56
|
|
#: templates/helpdesk/ticket_list.html:127
|
|
msgid "Keywords"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:94
|
|
msgid "Owner(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:107
|
|
msgid "Queue(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:113
|
|
msgid "Status(es)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:120
|
|
msgid "Tag(s)"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:132
|
|
msgid "Apply Filter"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:138
|
|
#: templates/helpdesk/ticket_list.html:153
|
|
msgid "Save Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:144
|
|
msgid ""
|
|
"This name appears in the drop-down list of saved queries. If you share your "
|
|
"query, other users will see this name, so choose something clear and "
|
|
"descriptive!"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:146
|
|
msgid "Shared?"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:147
|
|
msgid "Yes, share this query with other users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:148
|
|
msgid ""
|
|
"If you share this query, it will be visible by <em>all</em> other logged-in "
|
|
"users."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:160
|
|
msgid "Use Saved Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:162
|
|
msgid "Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:167
|
|
msgid "Run Query"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:197
|
|
msgid "No Tickets Match Your Selection"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:203
|
|
msgid "Previous"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:207
|
|
#, python-format
|
|
msgid "Page %(ticket_num)s of %(num_pages)s."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/ticket_list.html:211
|
|
msgid "Next"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/user_settings.html:3
|
|
msgid "Change User Settings"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/user_settings.html:5
|
|
msgid ""
|
|
"\n"
|
|
"<h2>User Settings</h2>\n"
|
|
"\n"
|
|
"<p>Use the following options to change the way your helpdesk system works "
|
|
"for you. These settings do not impact any other user.</p>"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/user_settings.html:19
|
|
msgid "Save Options"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/logged_out.html:2
|
|
msgid "Logged Out"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/logged_out.html:4
|
|
msgid ""
|
|
"\n"
|
|
"<h2>Logged Out</h2>\n"
|
|
"\n"
|
|
"<p>Thanks for being here. Hopefully you've helped resolve a few tickets and "
|
|
"make the world a better place.</p>\n"
|
|
"\n"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:2
|
|
msgid "Helpdesk Login"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:5
|
|
#: templates/helpdesk/registration/login.html:17
|
|
msgid "Login"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:7
|
|
msgid ""
|
|
"To log in and begin responding to cases, simply enter your username and "
|
|
"password below."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:10
|
|
msgid "Your username and password didn't match. Please try again."
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:12
|
|
msgid "Username"
|
|
msgstr ""
|
|
|
|
#: templates/helpdesk/registration/login.html:14
|
|
msgid "Password"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:35
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:40
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:46
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:51
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets for %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:98
|
|
msgid "Helpdesk: Unassigned Tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:99
|
|
msgid "Unassigned Open and Reopened tickets"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:124
|
|
msgid "Helpdesk: Recent Followups"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:125
|
|
msgid ""
|
|
"Recent FollowUps, such as e-mail replies, comments, attachments and "
|
|
"resolutions"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:142
|
|
#, python-format
|
|
msgid "Helpdesk: Open Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/feeds.py:147
|
|
#, python-format
|
|
msgid "Open and Reopened Tickets in queue %(queue)s"
|
|
msgstr ""
|
|
|
|
#: views/public.py:83
|
|
msgid "Invalid ticket ID or e-mail address. Please try again."
|
|
msgstr ""
|
|
|
|
#: views/public.py:96
|
|
msgid "Submitter accepted resolution and closed ticket"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:155
|
|
msgid "Accepted resolution and closed ticket"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:173
|
|
msgid "Sorry, you need to login to do that."
|
|
msgstr ""
|
|
|
|
#: views/staff.py:206
|
|
#, python-format
|
|
msgid "Assigned to %(username)s"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:228
|
|
msgid "Updated"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:392
|
|
#, python-format
|
|
msgid "Assigned to %(username)s in bulk update"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:397
|
|
msgid "Unassigned in bulk update"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:402 views/staff.py:407
|
|
msgid "Closed in bulk update"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:602
|
|
msgid ""
|
|
"<p><strong>Note:</strong> Your keyword search is case sensitive because of "
|
|
"your database. This means the search will <strong>not</strong> be accurate. "
|
|
"By switching to a different database system you will gain better searching! "
|
|
"For more information, read the <a href=\"http://docs.djangoproject.com/en/"
|
|
"dev/ref/databases/#sqlite-string-matching\">Django Documentation on string "
|
|
"matching in SQLite</a>."
|
|
msgstr ""
|
|
|
|
#: views/staff.py:708
|
|
msgid "Ticket taken off hold"
|
|
msgstr ""
|
|
|
|
#: views/staff.py:711
|
|
msgid "Ticket placed on hold"
|
|
msgstr ""
|