Arne Brutschy f3e52a2f12 Adds pre-defined values for public tickets ...

This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.

The settings are the following:

    HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
    HELPDESK_PUBLIC_TICKET_PRIORITY = 2
    HELPDESK_PUBLIC_TICKET_DUE_DATE = ''

If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.

2018-01-09 14:53:05 +01:00

..

fixtures

fix typo in new chinese support in emailtemplate, demo is ready at helpdesk.pengel.cn

2017-12-11 15:53:43 +08:00

locale

add translation for chinese, zh_Hans is the new locale support code for django

2017-12-09 18:52:39 +08:00

management

More PEP8 fixes for get_email

2017-12-06 02:59:50 -05:00

migrations

Migration added

2017-03-26 10:24:32 +04:00

static/helpdesk

Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory

2017-12-17 23:23:03 -05:00

templates/helpdesk

Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory

2017-12-17 23:23:03 -05:00

templatetags

Fix PEP8 errors detected by new pycodestyle script

2017-12-06 02:06:07 -05:00

tests

PEP8 fixes for test_get_email.py

2017-12-05 03:52:38 -05:00

views

Adds pre-defined values for public tickets

2018-01-09 14:53:05 +01:00

__init__.py

Revert "Make sure custom user logic works with Django 1.4"

2014-10-24 18:05:44 +11:00

admin.py

Enhancements to Admin (#524)

2017-06-19 14:34:36 -04:00

akismet.py

fixing RST syntax for docstring on akismet.py

2016-10-26 10:22:15 +02:00

apps.py

Initial general clean-up of stuff

2016-10-21 17:14:12 +02:00

decorators.py

If HELPDESK_ANON_ACCESS_RAISES_404 is True, it raises a 404 to anon users. It's like the helpdesk was invisible

2017-10-04 03:43:32 +02:00

forms.py

Adds pre-defined values for public tickets

2018-01-09 14:53:05 +01:00

lib.py

Fix broken try-except statement in lib, for #577

2017-12-15 20:35:41 -05:00

models.py

Fix PEP8 errors detected by new pycodestyle script

2017-12-06 02:06:07 -05:00

poll_helpdesk_email_queues.sh

Closes #161 - provide script to simplify automation of email polling

2013-01-20 14:40:57 +11:00

settings.py

Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577

2017-12-17 23:47:48 -05:00

urls.py

Fix PEP8 errors detected by new pycodestyle script

2017-12-06 02:06:07 -05:00