django-helpdesk/docs/custom_templates.rst

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Custom Templates
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django-helpdesk supports custom HTML templates that can be styled with CSS.
In particular, users can include a file named `helpdesk-customize.css` in their django project directory to provide CSS overrides easily.
In general, entire HTML and CSS templates may be overriden by including a file of the same name in the project directory. Django automatically searches the project directory before searching for default templates included with django-helpdesk.